Ecommerce survey software for feedback after a purchase

Sales figures tell you what customers purchased. Ecommerce customer satisfaction surveys help explain how they experienced your store. Ask about the ease of ordering, payment options, delivery and product expectations, then review the ratings alongside the comments.

Examinare combines an online survey platform with order follow-up integrations. Delivery Evaluator adds a workflow for measuring deliveries and the shopping experience. You can also create and distribute surveys directly with Examinare Survey Tool.

• Shopify customer feedback survey integration: plan follow-up around fulfilled orders and confirm the app connection supported for your store.
• PrestaShop survey integration: connect order follow-up using the store webservice and the required read permissions.
• WooCommerce customer feedback integration: connect your store using read-only API access and survey invitations for completed orders.

Choose the connector for the ecommerce platform you actually use. Connection requirements, order status rules and available app installation methods should be checked during setup. The integration directory also lists other supported connections.

1. Create the survey. Ask about one recent order, then include an overall rating and an optional comment.
2. Choose the trigger. Decide whether order completion, fulfillment or a delivery event is the relevant starting point for your integration.
3. Set the timing. Allow time for the customer to use the product or receive the package.
4. Test the flow. Use a test order and confirm the invitation, survey link and resulting report before enabling a wider campaign.
5. Review and act. Compare ratings, read comments and assign a follow-up action to the appropriate team.

Record the test order before launch

Use test contact details during this check. The table is a preparation checklist, not a claim that every connector provides the same trigger or deduplication settings.

Ask “How easy was it to place your order?” when reviewing checkout. Ask “Did your delivery arrive when expected?” when investigating delivery. Ask “How satisfied are you with the item you received?” when comparing expectations with the product experience.

Keep these questions separate: a customer may like the product but dislike the delivery. Add “What could we improve?” to hear about issues your rating questions did not cover. These are example questions you can adapt in the survey builder.

Review responses in Examinare reports and charts, then compare the question results that match your decision. A store redesign calls for feedback about ordering; a carrier review calls for delivery feedback. Avoid treating an overall score as an explanation on its own.

Use consistent questions and reporting periods to track changes. The customer satisfaction measurement guide explains the difference between an average rating and a percentage-based CSAT score.