Freshdesk customer feedback surveys
Plan feedback invitations after a Freshdesk ticket is closed.
Define the ticket follow-up
Choose the ticket event, survey and invitation timing. Decide which resolved issues should be included and whether any ticket categories should be excluded.
Confirm the connector and test a ticket
The earlier integration documentation describes follow-up on closed tickets. Confirm the current authentication, sync interval and supported Freshdesk account before setup. Close a test ticket and check that the intended survey invitation is sent once.
