Why Cancel: cancellation feedback surveys

Why Cancel connects exit surveys to your Examinare account. Use it to collect reasons for cancellation and review comments alongside the selected answers. Decide what your team can change before choosing the questions.

Ask about the canceled service and leave room for an explanation. Group recurring reasons in the responses; a survey can inform a retention decision without guaranteeing that a customer will return.

Choose questions that match your subscription and the decisions your team can act on. Confirm the scope of any questionnaire preparation during setup.

Review feedback with the team responsible for the product, billing or service experience. If you need analysis or consulting assistance, confirm what is available and how it is priced.

Translate questions and invitations for the customer languages in your cancellation workflow. Review wording and scales before comparing responses across languages.

Read the reasons behind a rating or cancellation choice. Look at response counts and recruitment limitations before treating a finding as representative of all canceled customers.

Configure invitations after the agreed cancellation event and choose whether to send a reminder. Test the timing and completed-response handling before enabling the workflow.

A connected system needs to supply the agreed cancellation and contact information. Confirm the trigger, available data and survey schedule during setup.

Discuss the subscription or CRM system you use. Compatibility and any custom development need to be confirmed; an existing connection for one system does not establish support for every system.

Review ratings and comments in the dashboard. Use the available date, group and language filters to prepare reports for the team investigating cancellations.

If your survey includes a satisfaction rating, define the scale and calculation before comparing results. The customer satisfaction guide explains a percentage-based CSAT calculation and its difference from an average rating.

Ask about the service the customer canceled and the reason for that decision. Avoid assuming every cancellation means dissatisfaction: price, changed needs or a completed project may also explain it.