PrestaShop survey integration
Connect shipped-order follow-up to Examinare and collect customer feedback using a PrestaShop survey integration.
Customer satisfaction surveys after an order
Explore ecommerce survey workflows or see all Examinare integrations.
Prepare your PrestaShop survey integration
- Identify the store version and the order status that should qualify for a survey.
- Confirm the Examinare connector and customer/order resources it needs.
- Create a PrestaShop webservice key with only the required permissions.
- Enter the credentials in the trusted connector settings, select the survey and test a qualifying order.
PrestaShop permissions are assigned per resource. Check that the connector can read the required customer and order fields without granting unnecessary write access. Review PrestaShop’s webservice access documentation for platform settings. Confirm connector-specific requirements with support@examinare.com.
Choose the questions for the order experience
Use the customer satisfaction question examples to separate checkout, product and delivery feedback. The ecommerce guide includes the shared invitation test checklist.
PrestaShop survey integration questions
Do I need a PrestaShop survey integration plugin?
Confirm whether your supported connection requires a PrestaShop survey integration plugin or webservice setup. This page does not supply a standalone plugin download.
Which store information does the integration need?
Order follow-up requires the relevant order and customer contact information. Confirm the exact permissions during setup and grant only the access required for the connector.
How do I check that survey invitations work?
Create a test survey and use a test order that meets the chosen order status rule. Confirm the invitation timing, the survey link and the response shown in Examinare before using the workflow with customers.
