Clinic Evaluator: patient feedback surveys

Give patients a direct way to explain what went well and what needs attention. Ask about a recent visit instead of assuming a rating explains the entire experience.

Use questions about communication, courtesy and appointment organization. Where responses are linked to staff or teams, review the context and number of responses before drawing conclusions.

Choose questions and invitation wording that fit your clinic. Confirm the scope of any questionnaire preparation or design service during setup.

Decide who needs to review responses and limit the information collected to the purpose of the survey. Read the security information before choosing the workflow.

Keep service feedback separate from clinical records. Avoid requesting diagnoses, treatment details or other sensitive health information in a general satisfaction survey. Review the data processing terms for your intended use.

Create question and invitation versions in the languages your patients use. Review each translation before sending it, particularly the meaning of rating scales.

Use clearly labeled scales to ask about appointment communication or the clinic environment. This page describes service feedback; it does not present the survey as a clinically validated pain assessment.

Link the module to an Examinare account in the price calculator below. The account and module subscriptions are listed separately.

Choose the invitation channel or use a tablet for feedback at the clinic. In the documented email and SMS workflow, answering one personal invitation deactivates its parallel link. Test that behavior during setup.

Use the reception form to enter the contact details required for an invitation. Check the address and survey timing before submitting the recipient.

Discuss the administration system you use and the event that should trigger an invitation. Compatibility and any custom development need to be agreed for that system.

Filter feedback by the available date, staff or language fields and read individual responses when appropriate. Agree on any scheduled reports during setup.