{"id":26617,"date":"2021-12-02T12:00:00","date_gmt":"2021-12-02T11:00:00","guid":{"rendered":"https:\/\/examinare.ecommerce.theonlykroon.com\/?p=26617"},"modified":"2021-12-02T12:00:00","modified_gmt":"2021-12-02T11:00:00","slug":"what-questions-to-ask-in-your-customer-survey","status":"publish","type":"post","link":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/news\/2021\/12\/02\/what-questions-to-ask-in-your-customer-survey\/","title":{"rendered":"Nh\u1eefng c\u00e2u h\u1ecfi n\u00e0o c\u1ea7n \u0111\u01b0\u1ee3c h\u1ecfi trong cu\u1ed9c kh\u1ea3o s\u00e1t kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n?"},"content":{"rendered":"

Kh\u00e1ch h\u00e0ng hi\u1ec7n t\u1ea1i v\u00e0 kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng th\u01b0\u1eddng h\u1ecfi ch\u00fang t\u00f4i n\u00ean \u0111\u1eb7t nh\u1eefng c\u00e2u h\u1ecfi n\u00e0o trong kh\u1ea3o s\u00e1t kh\u00e1ch h\u00e0ng. \u0110i\u1ec1u quan tr\u1ecdng nh\u1ea5t l\u00e0 \u0111\u1eb7t c\u00e2u h\u1ecfi nh\u1eb1m t\u00ecm hi\u1ec3u c\u00e1ch duy tr\u00ec s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng \u0111\u1ed1i v\u1edbi d\u1ecbch v\u1ee5.<\/p>\n

B\u1ea1n ch\u1eafc ch\u1eafn kh\u00f4ng mu\u1ed1n s\u1eed d\u1ee5ng c\u00e1c c\u00e2u h\u1ecfi v\u00f4 nh\u00e2n t\u00ednh nh\u01b0, “B\u1ea1n bao nhi\u00eau tu\u1ed5i?”, “B\u1ea1n l\u00e0 nam hay n\u1eef?”.<\/p>\n

Nh\u1eefng c\u00e2u h\u1ecfi n\u00e0y ch\u1ec9 cho th\u1ea5y r\u1eb1ng b\u1ea1n kh\u00f4ng c\u00f3 th\u1eddi gian \u0111\u1ec3 nghi\u00ean c\u1ee9u hay nh\u1eadp d\u1eef li\u1ec7u v\u00e0o c\u00f4ng c\u1ee5 kh\u1ea3o s\u00e1t c\u1ee7a b\u1ea1n. S\u1eed d\u1ee5ng th\u00f4ng tin m\u00e0 h\u1ec7 th\u1ed1ng CRM c\u1ee7a b\u1ea1n ch\u1ee9a, b\u1ea1n c\u00f3 th\u1ec3 nh\u1eadp th\u00f4ng tin n\u1ec1n n\u00e0y v\u00e0o t\u00e0i kho\u1ea3n c\u1ee7a b\u1ea1n trong Examinare.<\/p>\n

B\u1ea1n n\u00ean h\u1ecfi nh\u1eefng c\u00e2u h\u1ecfi n\u00e0o trong cu\u1ed9c kh\u1ea3o s\u00e1t kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh?<\/h2>\n
Tr\u01b0\u1edbc h\u1ebft, c\u00f4 ph\u1ea3i nh\u1edb l\u00e0 kh\u00f4ng \u0111\u01b0\u1ee3c h\u1ecfi nh\u1eefng c\u00e2u h\u1ecfi d\u1eabn d\u1eaft. N\u1ebfu b\u1ea1n s\u1eed d\u1ee5ng c\u00e1c c\u00e2u h\u1ecfi d\u1eabn \u0111\u1ea7u trong cu\u1ed9c kh\u1ea3o s\u00e1t kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n, b\u1ea1n s\u1ebd nh\u1eadn \u0111\u01b0\u1ee3c th\u00f4ng tin sai \u0111\u1ec3 l\u00e0m vi\u1ec7c v\u1edbi. Trong tr\u01b0\u1eddng h\u1ee3p t\u1ed3i t\u1ec7 nh\u1ea5t, b\u1ea1n kh\u00f4ng th\u1ec3 s\u1eed d\u1ee5ng k\u1ebft qu\u1ea3. C\u00e1ch t\u1ed1t nh\u1ea5t l\u00e0 h\u1ecfi nh\u1eefng c\u00e2u h\u1ecfi \u0111\u01a1n gi\u1ea3n nh\u01b0:<\/p>\n

\u00d4ng h\u00e0i l\u00f2ng v\u1edbi d\u1ecbch v\u1ee5 c\u1ee7a ch\u00fang t\u00f4i \u0111\u1ebfn m\u1ee9c n\u00e0o?
\u2013 R\u1ea5t h\u00e0i l\u00f2ng.
– Th\u1ecfa m\u00e3n.
\u2013 Kh\u00f4ng h\u00e0i l\u00f2ng
\u2013 R\u1ea5t kh\u00f4ng h\u00e0i l\u00f2ng<\/p>\n

Ch\u00fang t\u00f4i th\u01b0\u1eddng khuy\u00ean d\u00f9ng thang \u0111i\u1ec3m 4 ho\u1eb7c 6 khi t\u1ea1o m\u1ed9t cu\u1ed9c kh\u1ea3o s\u00e1t kh\u00e1ch h\u00e0ng. Trong tr\u01b0\u1eddng h\u1ee3p n\u00e0y, kh\u00e1ch h\u00e0ng kh\u00f4ng th\u1ec3 \u0111\u01b0a ra \u0111i\u1ec3m trung b\u00ecnh nh\u01b0ng b\u1ecb bu\u1ed9c ph\u1ea3i ch\u1ecdn m\u1ed9t b\u00ean.<\/p><\/div>\n

Khi n\u00e0o l\u00e0 th\u1eddi \u0111i\u1ec3m t\u1ed1t nh\u1ea5t \u0111\u1ec3 h\u1ecfi kh\u00e1ch h\u00e0ng?<\/h2>\n
C\u00e1c doanh nghi\u1ec7p v\u00e0 d\u1ecbch v\u1ee5 kh\u00e1c nhau, nh\u01b0ng c\u00f3 c\u00e1c t\u00ecnh hu\u1ed1ng chung nh\u01b0:<\/p>\n

\u2013 Tr\u1ea3 l\u1eddi tr\u01b0\u1edbc khi \u0111\u1eb7t h\u00e0ng
– Tr\u1ea3 l\u1eddi
\u2013 \u0110\u00e1nh gi\u00e1 gi\u1ea3i ph\u00e1p c\u1ee7a k\u1ef9 thu\u1eadt s\u1eeda l\u1ed7i \/ h\u1ed7 tr\u1ee3 v\u1ea5n \u0111\u1ec1
\u2013 Ki\u1ec3m tra kh\u1ea3 n\u0103ng chi tr\u1ea3 c\u1ee7a s\u1ea3n ph\u1ea9m
\u2013 \u0110\u1ec3 h\u1ecfi \u00fd ki\u1ebfn<\/div>\n

H\u1ecfi v\u1ec1 nh\u1eefng l\u1eddi khuy\u00ean<\/h2>\n
H\u1ea7u h\u1ebft c\u00e1c lo\u1ea1i c\u00e2u h\u1ecfi n\u00e0y l\u00e0 ph\u1ed5 bi\u1ebfn, tuy nhi\u00ean, cho m\u1ed9t s\u1ed1 c\u00f4ng ty h\u1ecfi v\u1ec1 c\u00e1c khuy\u1ebfn ngh\u1ecb l\u00e0 m\u1ed9t \u0111i\u1ec1u m\u1edbi. V\u1edbi \u0111i\u1ec1u n\u00e0y, ch\u00fang t\u00f4i c\u00f3 ngh\u0129a l\u00e0 h\u1ecfi nh\u1eefng c\u00e2u h\u1ecfi nh\u01b0 sau:<\/p>\n

B\u1ea1n c\u00f3 mu\u1ed1n gi\u1edbi thi\u1ec7u c\u00f4ng c\u1ee5 kh\u1ea3o s\u00e1t c\u1ee7a Examinare cho m\u1ed9t ng\u01b0\u1eddi li\u00ean l\u1ea1c kinh doanh kh\u00f4ng?
– Ph\u1ea3i, ch\u1eafc ch\u1eafn r\u1ed3i!
– C\u00f3 l\u1ebd, n\u1ebfu t\u00f4i nghe r\u1eb1ng c\u00f3 ai \u0111\u00f3 \u0111ang t\u00ecm ki\u1ebfm m\u1ed9t ng\u01b0\u1eddi.
– Kh\u00f4ng.<\/p>\n

C\u00e2u h\u1ecfi n\u00e0y c\u00f3 ba c\u1ea5p \u0111\u1ed9, nh\u01b0ng n\u00f3 c\u00f3 hai c\u1ea5p \u0111\u1ed9 t\u00edch c\u1ef1c. B\u1ea1n mu\u1ed1n bi\u1ebft bao nhi\u00eau kh\u00e1ch h\u00e0ng “tr\u1edf n\u00ean t\u1ef1 h\u00e0o” khi s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 c\u1ee7a b\u1ea1n.<\/p><\/div>\n

M\u1ed7i c\u00f4ng ty kh\u00e1c nhau.<\/h2>\n
V\u00ec m\u1ed7i c\u00f4ng ty c\u00f3 nhu c\u1ea7u kh\u00e1c nhau khi n\u00f3i \u0111\u1ebfn kh\u1ea3o s\u00e1t kh\u00e1ch h\u00e0ng, ch\u00fang t\u00f4i khuy\u1ebfn ngh\u1ecb c\u00e1c c\u1ed1 v\u1ea5n kh\u1ea3o s\u00e1t c\u1ee7a ch\u00fang t\u00f4i. Ch\u00fang t\u00f4i s\u1ebd gi\u00fap b\u1ea1n ph\u00e1t tri\u1ec3n nh\u1eefng c\u00e2u h\u1ecfi \u0111\u00fang v\u00e0 t\u1ea1o c\u00e1c cu\u1ed9c kh\u1ea3o s\u00e1t kh\u00e1ch h\u00e0ng tr\u1ef1c ti\u1ebfp trong t\u00e0i kho\u1ea3n c\u1ee7a b\u1ea1n tr\u00ean Examinare. Li\u00ean h\u1ec7 v\u1edbi ch\u00fang t\u00f4i v\u1ec1 cu\u1ed9c kh\u1ea3o s\u00e1t kh\u00e1ch h\u00e0ng ti\u1ebfp theo c\u1ee7a b\u1ea1n, v\u00e0 ch\u00fang t\u00f4i c\u0169ng s\u1ebd gi\u00fap b\u1ea1n v\u1edbi c\u00e1c c\u00e2u h\u1ecfi c\u1ee7a b\u1ea1n.<\/div>\n","protected":false},"excerpt":{"rendered":"

Kh\u00e1ch h\u00e0ng hi\u1ec7n t\u1ea1i v\u00e0 kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng th\u01b0\u1eddng h\u1ecfi ch\u00fang t\u00f4i n\u00ean \u0111\u1eb7t nh\u1eefng c\u00e2u h\u1ecfi n\u00e0o trong kh\u1ea3o s\u00e1t kh\u00e1ch h\u00e0ng. \u0110i\u1ec1u quan tr\u1ecdng nh\u1ea5t l\u00e0 \u0111\u1eb7t c\u00e2u h\u1ecfi nh\u1eb1m\u2026<\/p>\n","protected":false},"author":0,"featured_media":12567,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[],"tags":[],"class_list":["post-26617","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":[],"jetpack_sharing_enabled":true,"jetpack_featured_media_url":"https:\/\/examinare.ecommerce.theonlykroon.com\/wp-content\/uploads\/sites\/5\/2026\/10\/news-1001564.webp","_links":{"self":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/posts\/26617","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/comments?post=26617"}],"version-history":[{"count":2,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/posts\/26617\/revisions"}],"predecessor-version":[{"id":26836,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/posts\/26617\/revisions\/26836"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/media\/12567"}],"wp:attachment":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/media?parent=26617"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/categories?post=26617"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/tags?post=26617"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}