{"id":26571,"date":"2019-10-09T13:19:00","date_gmt":"2019-10-09T11:19:00","guid":{"rendered":"https:\/\/examinare.ecommerce.theonlykroon.com\/?p=26571"},"modified":"2019-10-09T13:19:00","modified_gmt":"2019-10-09T11:19:00","slug":"follow-up-service-matters-with-an-sms-questionnaire-with-our-survey-tool","status":"publish","type":"post","link":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/news\/2019\/10\/09\/follow-up-service-matters-with-an-sms-questionnaire-with-our-survey-tool\/","title":{"rendered":"Ti\u1ebfp t\u1ee5c c\u00e1c v\u1ea5n \u0111\u1ec1 d\u1ecbch v\u1ee5 v\u1edbi c\u00e2u h\u1ecfi SMS th\u00f4ng qua c\u00f4ng c\u1ee5 kh\u1ea3o s\u00e1t c\u1ee7a ch\u00fang t\u00f4i."},"content":{"rendered":"<p>T\u1ea5t c\u1ea3 c\u00e1c v\u1ea5n \u0111\u1ec1 d\u1ecbch v\u1ee5 x\u1ea3y ra m\u1ed7i ng\u00e0y c\u00f3 th\u1ec3 lu\u00f4n \u0111\u01b0\u1ee3c theo d\u00f5i v\u1edbi chi ph\u00ed th\u1ea5p v\u1edbi c\u00f4ng c\u1ee5 kh\u1ea3o s\u00e1t Pocket Response. S\u1eed d\u1ee5ng m\u1ed9t c\u00f4ng c\u1ee5 t\u1ef1 \u0111\u1ed9ng g\u1eedi m\u1ed9t SMS v\u00e0 sau \u0111\u00f3 theo d\u00f5i m\u1ed9t c\u00e2u h\u1ecfi SMS \u0111\u1ec3 tr\u1ea3 l\u1eddi, l\u00e0 m\u1ed9t \u0111i\u1ec1u kh\u00f4ng ai c\u0169ng c\u00f3 th\u1ec3. Pocket Response c\u00f4ng c\u1ee5 kh\u1ea3o s\u00e1t c\u1ee7a ri\u00eang m\u00ecnh l\u00e0m cho n\u00f3 d\u1ec5 d\u00e0ng h\u01a1n b\u00ecnh th\u01b0\u1eddng \u0111\u1ec3 g\u1eedi c\u00e1c cu\u1ed9c kh\u1ea3o s\u00e1t qua e-mail ho\u1eb7c qua \u0111i\u1ec7n tho\u1ea1i.<\/p>\n<h2>L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 SMS t\u1eeb Pocket Response l\u00e0m vi\u1ec7c trong vi\u1ec7c theo d\u00f5i c\u00e1c v\u1ea5n \u0111\u1ec1 d\u1ecbch v\u1ee5?<\/h2>\n<p>H\u1ec7 th\u1ed1ng c\u1ee7a ch\u00fang t\u00f4i g\u1eedi m\u1ed9t SMS qua s\u1ed1 SMS c\u1ee7a ri\u00eang m\u00ecnh v\u00e0 khi kh\u00e1ch h\u00e0ng g\u1eedi m\u1ed9t c\u00e2u tr\u1ea3 l\u1eddi, SMS c\u1ee7a anh ta \u0111\u01b0\u1ee3c \u0111\u00e1nh d\u1ea5u nh\u01b0 m\u1ed9t gi\u1ecdng n\u00f3i. T\u00f9y thu\u1ed9c v\u00e0o c\u00e2u tr\u1ea3 l\u1eddi, SMS c\u00e2u h\u1ecfi s\u1ebd \u0111\u01b0\u1ee3c g\u1eedi ra \u0111\u1ec3 \u0111\u00e1p \u1ee9ng. B\u1eb1ng c\u00e1ch xem t\u1ea5t c\u1ea3 c\u00e1c c\u00e2u tr\u1ea3 l\u1eddi v\u00e0 c\u0169ng l\u00e0 nh\u1eefng k\u1ef9 s\u01b0 n\u00e0o \u0111\u00e3 tham gia v\u00e0o d\u1ecbch v\u1ee5, s\u1ebd d\u1ec5 d\u00e0ng h\u01a1n cho b\u1ea1n ph\u00e2n t\u00edch li\u1ec7u c\u00e1c k\u1ef9 s\u01b0 d\u1ecbch v\u1ee5 nh\u1ea5t \u0111\u1ecbnh c\u00f3 c\u1ea7n \u0111\u01b0\u1ee3c \u0111\u00e0o t\u1ea1o nhi\u1ec1u h\u01a1n trong b\u1ea5t k\u1ef3 l\u0129nh v\u1ef1c n\u00e0o.<\/p>\n<h2>M\u1ecdi th\u1ee9 b\u1eaft \u0111\u1ea7u v\u1edbi SMS v\u00e0 k\u1ebft th\u00fac v\u1edbi c\u00e2u h\u1ecfi SMS.<\/h2>\n<p>T\u1ea5t c\u1ea3 b\u1eaft \u0111\u1ea7u v\u1edbi m\u1ed9t tin nh\u1eafn \u0111\u01a1n gi\u1ea3n n\u00f3i r\u1eb1ng, v\u00ed d\u1ee5, &#8220;C\u1ea3m \u01a1n v\u00ec \u0111\u00e3 gh\u00e9 th\u0103m h\u00f4m nay. H\u00e3y g\u1eedi cho ch\u00fang t\u00f4i \u00fd ki\u1ebfn c\u1ee7a b\u1ea1n v\u1ec1 d\u1ecbch v\u1ee5 c\u1ee7a ch\u00fang t\u00f4i. 1 = Bad, 5 = Good \u201d. T\u1ea5t c\u1ea3 kh\u00e1ch h\u00e0ng, ng\u01b0\u1eddi ghi 1, 2 ho\u1eb7c 3 s\u1ebd nh\u1eadn \u0111\u01b0\u1ee3c m\u1ed9t c\u00e2u h\u1ecfi SMS, theo \u0111\u00f3 tr\u01b0\u1eddng h\u1ee3p d\u1ecbch v\u1ee5 v\u00e0 k\u1ef9 s\u01b0 tr\u01b0\u1eddng h\u1ee3p li\u00ean quan s\u1ebd \u0111\u01b0\u1ee3c t\u00f4 \u0111\u1eadm v\u00e0 do \u0111\u00f3 b\u1ea1n c\u00f3 th\u1ec3 d\u1ec5 d\u00e0ng ph\u00e2n t\u00edch c\u00e2u h\u1ecfi SMS c\u1ee7a b\u1ea1n chi ti\u1ebft c\u0169ng nh\u01b0 t\u1ed5ng th\u1ec3.<\/p>\n<h2>L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 b\u1eaft \u0111\u1ea7u v\u1edbi Pocket Response v\u00e0 cu\u1ed9c kh\u1ea3o s\u00e1t SMS c\u1ee7a ch\u00fang ta?<\/h2>\n<p>\u0110\u1ec3 b\u1eaft \u0111\u1ea7u s\u1eed d\u1ee5ng SMS kh\u1ea3o s\u00e1t v\u00e0 d\u1ecbch v\u1ee5 ti\u1ebfp theo, xin vui l\u00f2ng \u0111i\u1ec1n v\u00e0o m\u1eabu y\u00eau c\u1ea7u b\u00e1o gi\u00e1 c\u1ee7a ch\u00fang t\u00f4i. Sau khi nh\u1eadn \u0111\u01b0\u1ee3c y\u00eau c\u1ea7u c\u1ee7a b\u1ea1n, ch\u00fang t\u00f4i s\u1ebd s\u1eafp x\u1ebfp m\u1ed9t cu\u1ed9c h\u1ecdp qua \u0111i\u1ec7n tho\u1ea1i, n\u01a1i ch\u00fang t\u00f4i s\u1ebd xem x\u00e9t m\u1ee5c ti\u00eau c\u1ee7a b\u1ea1n v\u1edbi cu\u1ed9c kh\u1ea3o s\u00e1t SMS. Sau \u0111\u00f3 ch\u00fang t\u00f4i s\u1ebd thi\u1ebft l\u1eadp m\u1ecdi th\u1ee9 cho anh, \u0111\u1ec3 anh c\u00f3 th\u1ec3 nhanh ch\u00f3ng b\u1eaft \u0111\u1ea7u l\u00e0m vi\u1ec7c v\u1edbi c\u00e2u h\u1ecfi SMS c\u1ee7a anh.<\/p>\n<p><span>Ch\u00e0o m\u1eebng li\u00ean h\u1ec7 v\u1edbi ch\u00fang t\u00f4i v\u1ec1 cu\u1ed9c kh\u1ea3o s\u00e1t SMS v\u00e0 ti\u1ebfp t\u1ee5c c\u00e1c v\u1ea5n \u0111\u1ec1 d\u1ecbch v\u1ee5 ngay h\u00f4m nay.<\/span><\/p>\n<div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>T\u1ea5t c\u1ea3 c\u00e1c v\u1ea5n \u0111\u1ec1 d\u1ecbch v\u1ee5 x\u1ea3y ra m\u1ed7i ng\u00e0y c\u00f3 th\u1ec3 lu\u00f4n \u0111\u01b0\u1ee3c theo d\u00f5i v\u1edbi chi ph\u00ed th\u1ea5p v\u1edbi c\u00f4ng c\u1ee5 kh\u1ea3o s\u00e1t Pocket Response. S\u1eed d\u1ee5ng m\u1ed9t c\u00f4ng c\u1ee5 t\u1ef1 \u0111\u1ed9ng g\u1eedi m\u1ed9t\u2026<\/p>\n","protected":false},"author":0,"featured_media":11436,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[],"tags":[],"class_list":["post-26571","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":[],"jetpack_sharing_enabled":true,"jetpack_featured_media_url":"https:\/\/examinare.ecommerce.theonlykroon.com\/wp-content\/uploads\/sites\/5\/2026\/10\/news-1314.webp","_links":{"self":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/posts\/26571","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/comments?post=26571"}],"version-history":[{"count":1,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/posts\/26571\/revisions"}],"predecessor-version":[{"id":26572,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/posts\/26571\/revisions\/26572"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/media\/11436"}],"wp:attachment":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/media?parent=26571"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/categories?post=26571"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/tags?post=26571"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}