{"id":26563,"date":"2019-03-08T09:19:00","date_gmt":"2019-03-08T08:19:00","guid":{"rendered":"https:\/\/examinare.ecommerce.theonlykroon.com\/?p=26563"},"modified":"2019-03-08T09:19:00","modified_gmt":"2019-03-08T08:19:00","slug":"follow-up-cancellations-of-broadband-connections-via-sms-surveys-and-e-mail-surveys","status":"publish","type":"post","link":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/news\/2019\/03\/08\/follow-up-cancellations-of-broadband-connections-via-sms-surveys-and-e-mail-surveys\/","title":{"rendered":"Ti\u1ebfp t\u1ee5c h\u1ee7y b\u1ecf c\u00e1c k\u1ebft n\u1ed1i b\u0103ng th\u00f4ng r\u1ed9ng th\u00f4ng qua c\u00e1c cu\u1ed9c kh\u1ea3o s\u00e1t SMS v\u00e0 E-mail."},"content":{"rendered":"

Vi\u1ec7c ch\u1ea5m d\u1ee9t k\u1ebft n\u1ed1i b\u0103ng th\u00f4ng r\u1ed9ng kh\u00f4ng ph\u1ea3i l\u00e0 \u0111i\u1ec1u m\u1edbi m\u1ebb. Tuy nhi\u00ean, m\u1ed9t s\u1ed1 trong s\u1ed1 \u0111\u00f3 d\u1ef1a tr\u00ean d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng k\u00e9m kinh nghi\u1ec7m, ch\u1ea5t l\u01b0\u1ee3ng k\u1ebft n\u1ed1i th\u1ea5p v.v. C\u00f3 bao nhi\u00eau v\u1ee5 h\u1ee7y b\u1ecf do kh\u00e1ch h\u00e0ng kh\u00f4ng h\u00e0i l\u00f2ng v\u1edbi c\u00f4ng ty cung c\u1ea5p internet c\u1ee7a anh? Kh\u00f4ng theo d\u00f5i kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n, b\u1ea1n kh\u00f4ng bi\u1ebft t\u1ea1i sao h\u1ecd ch\u1ea5m d\u1ee9t h\u1ee3p \u0111\u1ed3ng c\u1ee7a h\u1ecd. Why Cancel l\u00e0 m\u1ed9t d\u1ecbch v\u1ee5 nh\u1eb1m gi\u1ea3m thi\u1ec7t h\u1ea1i c\u1ee7a kh\u00e1ch h\u00e0ng theo th\u1eddi gian v\u00e0 kh\u00e1m ph\u00e1 c\u00e1c l\u00fd do quan tr\u1ecdng t\u1ea1i sao h\u1ecd t\u1eeb ch\u1ed1i s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 c\u1ee7a b\u1ea1n. Thu th\u1eadp v\u00e0 h\u1ec7 th\u1ed1ng h\u00f3a th\u00f4ng tin, l\u1ea5y d\u1eef li\u1ec7u th\u1ef1c s\u1ef1 l\u00e0m c\u01a1 s\u1edf \u0111\u1ec3 thay \u0111\u1ed5i chi\u1ebfn l\u01b0\u1ee3c qu\u1ea3n l\u00fd c\u00f4ng ty v\u00e0 kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n.<\/p>\n

Th\u1ef1c hi\u1ec7n c\u00e1ch ti\u1ebfp c\u1eadn c\u1ee7a ri\u00eang b\u1ea1n ho\u1eb7c giao nhi\u1ec7m v\u1ee5 t\u1ea1o cu\u1ed9c kh\u1ea3o s\u00e1t cho \u0111\u1ed9i ng\u0169 chuy\u00ean nghi\u1ec7p c\u1ee7a ch\u00fang t\u00f4i.<\/h2>\n

Ngo\u00e0i c\u00f4ng ngh\u1ec7 ghi l\u1ea1i c\u00e1c l\u00fd do g\u00e2y ra s\u1ef1 m\u1ea5t m\u00e1t c\u1ee7a kh\u00e1ch h\u00e0ng, Why Cancel c\u00f2n h\u01a1n c\u1ea3 m\u1ed9t b\u1ea3ng h\u1ecfi \u0111\u00e1p. S\u1ef1 th\u00e0nh c\u00f4ng c\u1ee7a gi\u1ea3i ph\u00e1p ph\u1ee5 thu\u1ed9c r\u1ea5t nhi\u1ec1u v\u00e0o b\u1ea3ng c\u00e2u h\u1ecfi \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf ch\u00ednh x\u00e1c v\u00e0 ph\u00f9 h\u1ee3p. C\u00f3 nhi\u1ec1u tham s\u1ed1, \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn t\u1ed1c \u0111\u1ed9 \u0111\u00e1p \u1ee9ng v\u00e0 ch\u1ea5t l\u01b0\u1ee3ng d\u1eef li\u1ec7u \u0111\u1ec3 s\u1eed d\u1ee5ng ti\u1ebfp theo. \u0110\u00f3 l\u00e0 l\u00fd do t\u1ea1i sao thi\u1ebft k\u1ebf nghi\u00ean c\u1ee9u l\u00e0 c\u1ef1c k\u1ef3 quan tr\u1ecdng v\u00e0 n\u00ean \u0111\u01b0\u1ee3c x\u1eed l\u00fd ph\u00f9 h\u1ee3p. B\u1ea1n c\u00f3 th\u1ec3 l\u00e0m \u0111i\u1ec1u \u0111\u00f3 v\u1edbi ngu\u1ed3n l\u1ef1c n\u1ed9i b\u1ed9 c\u1ee7a m\u00ecnh ho\u1eb7c g\u1eedi c\u00e2u h\u1ecfi cho c\u00e1c chuy\u00ean gia kh\u1ea3o s\u00e1t c\u1ee7a ch\u00fang t\u00f4i.<\/p>\n

Nh\u00f3m c\u1ee7a ch\u00fang t\u00f4i c\u00f3 kinh nghi\u1ec7m l\u00e2u d\u00e0i trong vi\u1ec7c t\u1ea1o c\u00e1c cu\u1ed9c kh\u1ea3o s\u00e1t. H\u1ecd s\u1ebd ph\u00e2n t\u00edch t\u00ecnh h\u00ecnh v\u00e0 y\u00eau c\u1ea7u hi\u1ec7n t\u1ea1i c\u1ee7a b\u1ea1n sau m\u1ed9t cu\u1ed9c h\u1ecdp \u0111\u01b0\u1ee3c l\u00ean l\u1ecbch v\u1edbi \u0111\u1ea1i di\u1ec7n c\u00f4ng ty c\u1ee7a b\u1ea1n v\u00e0 l\u00e0m c\u00e2u h\u1ecfi li\u00ean quan v\u00e0 t\u1ed1i \u01b0u nh\u1ea5t.<\/p>\n

\u0110\u1ec3 vi\u1ec7c theo d\u00f5i vi\u1ec7c sa th\u1ea3i c\u1ee7a b\u1ea1n l\u00e0 m\u1ed9t ph\u1ea7n c\u1ee7a qu\u00e1 tr\u00ecnh l\u00e0m vi\u1ec7c h\u00e0ng ng\u00e0y v\u00e0 l\u1ee3i \u00edch t\u1eeb n\u00f3 trong th\u1eddi gian d\u00e0i.<\/h2>\n

T\u1ea5t c\u1ea3 c\u00e1c c\u00f4ng ty m\u1ea5t kh\u00e1ch h\u00e0ng, nh\u01b0ng ch\u1ec9 m\u1ed9t s\u1ed1 \u00edt l\u1ee3i \u00edch t\u1eeb n\u00f3. T\u1ed1t nh\u1ea5t, kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 quay l\u1ea1i v\u00e0 th\u1eadm ch\u00ed trung th\u00e0nh h\u01a1n v\u1edbi c\u00f4ng ty internet c\u1ee7a b\u1ea1n h\u01a1n tr\u01b0\u1edbc, trong tr\u01b0\u1eddng h\u1ee3p t\u1ed3i t\u1ec7 nh\u1ea5t b\u1ea1n c\u00f3 th\u1ec3 l\u1eadp b\u1ea3n \u0111\u1ed3 c\u00e1c k\u1ebf ho\u1ea1ch cho c\u00e1c c\u1ea3i ti\u1ebfn trong t\u01b0\u01a1ng lai.<\/p>\n

V\u1edbi Why Cancel, t\u1ea5t c\u1ea3 c\u00e1c th\u00f4ng tin quan tr\u1ecdng v\u00e0 ph\u00e0n n\u00e0n c\u1ee7a kh\u00e1ch h\u00e0ng c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c thu th\u1eadp t\u1ef1 \u0111\u1ed9ng, ngay sau khi h\u1ee7y b\u1ecf. \u0110\u1eb7t Why Cancel m\u1ed9t l\u1ea7n b\u1eb1ng c\u00e1ch k\u1ebft n\u1ed1i n\u00f3 v\u1edbi h\u1ec7 th\u1ed1ng CRM c\u1ee7a b\u1ea1n, c\u1ea5u h\u00ecnh n\u00f3 theo y\u00eau c\u1ea7u hi\u1ec7n t\u1ea1i v\u00e0 s\u1eed d\u1ee5ng n\u00f3 h\u00e0ng ng\u00e0y. Why Cancel g\u1eedi m\u1ed9t cu\u1ed9c kh\u1ea3o s\u00e1t ng\u1eafn cho nh\u1eefng kh\u00e1ch h\u00e0ng, ng\u01b0\u1eddi \u0111\u00e3 quy\u1ebft \u0111\u1ecbnh kh\u00f4ng s\u1eed d\u1ee5ng d\u1ecbch v\u1ee5 c\u1ee7a b\u1ea1n n\u1eefa, thu th\u1eadp c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a h\u1ecd, ph\u00e2n t\u00edch ch\u00fang m\u1ed9t c\u00e1ch k\u1ef9 l\u01b0\u1ee1ng, s\u1eafp x\u1ebfp v\u00e0 tr\u00ecnh b\u00e0y ch\u00fang trong m\u1ed9t d\u1ea1ng ph\u00f9 h\u1ee3p cho c\u00f4ng ty c\u1ee7a b\u1ea1n. H\u1ec7 th\u1ed1ng c\u0169ng s\u1ebd x\u00e1c \u0111\u1ecbnh, n\u1ebfu kh\u00e1ch h\u00e0ng b\u1ecf qua ho\u1eb7c b\u1ecf l\u1ee1 y\u00eau c\u1ea7u c\u1ee7a b\u1ea1n v\u00e0 g\u1eedi nh\u1eefng l\u1eddi nh\u1eafc nh\u1edf.<\/p>\n

Ph\u00e2n t\u00edch v\u00e0 gi\u1ea3i th\u00edch d\u1eef li\u1ec7u ch\u00ednh x\u00e1c l\u00e0 ch\u00eca kh\u00f3a \u0111\u1ec3 hi\u1ec3u r\u00f5 kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n.<\/h2>\n

R\u1ea5t kh\u00f3 \u0111\u1ec3 hi\u1ec3u v\u00e0 h\u1ec7 th\u1ed1ng h\u00f3a d\u1eef li\u1ec7u th\u00f4 m\u00e0 kh\u00f4ng c\u00f3 ph\u00e2n t\u00edch \u0111\u00fang. Thi\u1ebft k\u1ebf c\u00e2u h\u1ecfi l\u00e0 b\u01b0\u1edbc \u0111\u1ea7u ti\u00ean, nh\u01b0ng th\u01b0\u1eddng l\u00e0 quan tr\u1ecdng \u0111\u1ec3 c\u00f3 th\u1ec3 ph\u00e2n t\u00edch k\u1ebft qu\u1ea3 m\u00e0 kh\u00f4ng c\u1ea7n n\u1ed7 l\u1ef1c qu\u00e1 m\u1ee9c. V\u1edbi \u0111i\u1ec1u n\u00e0y, ch\u00fang t\u00f4i \u0111\u00e3 th\u1ef1c hi\u1ec7n \u0111\u1ed9ng c\u01a1 ph\u00e2n t\u00edch m\u1ea1nh m\u1ebd nh\u1ea5t c\u1ee7a ch\u00fang t\u00f4i trong Why Cancel. N\u00f3 ch\u1ee9a c\u00e1c bi\u1ec3u \u0111\u1ed3 v\u00e0 \u0111\u1ed3 h\u1ecda th\u00f4ng tin, k\u1ebft qu\u1ea3 l\u1ecdc d\u1ef1a tr\u00ean c\u00e1c tham s\u1ed1 \u0111\u01b0\u1ee3c x\u00e1c \u0111\u1ecbnh b\u1edfi b\u1ea1n, ph\u00e2n t\u00edch v\u0103n b\u1ea3n c\u1ee7a c\u00e1c c\u00e2u tr\u1ea3 l\u1eddi v\u0103n b\u1ea3n t\u1ef1 do theo c\u1ea5u tr\u00fac t\u1eeb \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng ph\u1ed5 bi\u1ebfn nh\u1ea5t, t\u1ea1o b\u00e1o c\u00e1o trong c\u00e1c lo\u1ea1i \u0111\u1ecbnh d\u1ea1ng kh\u00e1c nhau.<\/p>\n

Li\u00ean h\u1ec7 v\u1edbi ch\u00fang t\u00f4i \u0111\u1ec3 g\u1eedi SMS v\u00e0 Email kh\u1ea3o s\u00e1t \u0111\u1ec3 theo d\u00f5i c\u00e1c h\u1ee7y b\u1ecf c\u1ee7a Internet \u0111\u0103ng k\u00fd v\u1edbi Why Cancel.<\/span><\/p>\n

<\/div>\n","protected":false},"excerpt":{"rendered":"

Vi\u1ec7c ch\u1ea5m d\u1ee9t k\u1ebft n\u1ed1i b\u0103ng th\u00f4ng r\u1ed9ng kh\u00f4ng ph\u1ea3i l\u00e0 \u0111i\u1ec1u m\u1edbi m\u1ebb. Tuy nhi\u00ean, m\u1ed9t s\u1ed1 trong s\u1ed1 \u0111\u00f3 d\u1ef1a tr\u00ean d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng k\u00e9m kinh nghi\u1ec7m, ch\u1ea5t l\u01b0\u1ee3ng k\u1ebft n\u1ed1i\u2026<\/p>\n","protected":false},"author":0,"featured_media":11280,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[],"tags":[],"class_list":["post-26563","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":[],"jetpack_sharing_enabled":true,"jetpack_featured_media_url":"https:\/\/examinare.ecommerce.theonlykroon.com\/wp-content\/uploads\/sites\/5\/2026\/10\/news-1306.webp","_links":{"self":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/posts\/26563","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/comments?post=26563"}],"version-history":[{"count":1,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/posts\/26563\/revisions"}],"predecessor-version":[{"id":26564,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/posts\/26563\/revisions\/26564"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/media\/11280"}],"wp:attachment":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/media?parent=26563"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/categories?post=26563"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/tags?post=26563"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}