{"id":26555,"date":"2019-08-14T09:00:00","date_gmt":"2019-08-14T07:00:00","guid":{"rendered":"https:\/\/examinare.ecommerce.theonlykroon.com\/?p=26555"},"modified":"2019-08-14T09:00:00","modified_gmt":"2019-08-14T07:00:00","slug":"how-to-improve-patient-satisfaction-and-maintain-service-excellence-in-medical-centers","status":"publish","type":"post","link":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/news\/2019\/08\/14\/how-to-improve-patient-satisfaction-and-maintain-service-excellence-in-medical-centers\/","title":{"rendered":"L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 c\u1ea3i thi\u1ec7n s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a b\u1ec7nh nh\u00e2n v\u00e0 duy tr\u00ec d\u1ecbch v\u1ee5 tuy\u1ec7t v\u1eddi trong c\u00e1c Trung t\u00e2m Y t\u1ebf."},"content":{"rendered":"

Kh\u00f4ng c\u00f3 th\u1ecb tr\u01b0\u1eddng n\u00e0o, m\u00e0 \u0111\u00e3 gi\u1eef \u1ed5n \u0111\u1ecbnh trong nhi\u1ec1u n\u0103m v\u00e0 th\u1eadm ch\u00ed l\u00e0 nhi\u1ec1u th\u00e1ng. \u0110i\u1ec1u t\u01b0\u01a1ng t\u1ef1 c\u0169ng \u0111\u00fang v\u1edbi l\u0129nh v\u1ef1c y h\u1ecdc. B\u1ec7nh nh\u00e2n ng\u00e0y nay c\u00f3 nhi\u1ec1u l\u1ef1a ch\u1ecdn cho vi\u1ec7c ch\u0103m s\u00f3c c\u1ee7a h\u1ecd. C\u00e1c ph\u00f2ng kh\u00e1m v\u00e0 trung t\u00e2m y t\u1ebf m\u1edbi \u0111ang \u0111\u01b0\u1ee3c m\u1edf, c\u1ea1nh tranh \u0111ang t\u0103ng l\u00ean v\u00e0 \u0111\u1ec3 ti\u1ebfp t\u1ee5c l\u00e0 ho\u1eb7c tr\u1edf th\u00e0nh l\u1ef1a ch\u1ecdn \u0111\u1ea7u ti\u00ean cho ng\u01b0\u1eddi d\u00e2n, nh\u00e0 cung c\u1ea5p d\u1ecbch v\u1ee5 y t\u1ebf ph\u1ea3i \u0111\u1ea3m b\u1ea3o r\u1eb1ng n\u00f3 \u0111ang th\u1ef1c hi\u1ec7n m\u1ed9t c\u00e1ch ti\u1ebfp c\u1eadn d\u1ecbch v\u1ee5 tuy\u1ec7t v\u1eddi. Nh\u01b0ng nh\u1eefng y\u1ebfu t\u1ed1 n\u00e0o l\u00e0 quan tr\u1ecdng nh\u1ea5t \u0111\u1ed1i v\u1edbi b\u1ec7nh nh\u00e2n c\u1ee7a anh?<\/p>\n

\u0110i\u1ec1u g\u00ec khi\u1ebfn ng\u01b0\u1eddi ta ch\u1ecdn m\u1ed9t trung t\u00e2m y t\u1ebf thay v\u00ec m\u1ed9t trung t\u00e2m kh\u00e1c?<\/h2>\n

Th\u1ef1c ra, ch\u00fang t\u00f4i kh\u00f4ng th\u1ec3 tr\u1ea3 l\u1eddi cho h\u1ecd. Nh\u01b0 ch\u00fang t\u00f4i th\u01b0\u1eddng n\u00f3i, b\u01b0\u1edbc \u0111\u1ea7u ti\u00ean \u0111\u1ec3 c\u1ea3i thi\u1ec7n m\u1ed9t th\u1ee9 g\u00ec \u0111\u00f3 l\u00e0 \u0111o l\u01b0\u1eddng. Ai kh\u00e1c ngo\u00e0i b\u00e1c s\u0129 s\u1ebd hi\u1ec3u \u0111i\u1ec1u \u0111\u00f3 ch\u1ee9? Trong l\u0129nh v\u1ef1c y h\u1ecdc, giai \u0111o\u1ea1n \u0111\u1ea7u ti\u00ean l\u00e0 th\u1eed nghi\u1ec7m v\u00e0 sau \u0111\u00f3, theo k\u1ebft qu\u1ea3 nh\u1eadn \u0111\u01b0\u1ee3c, \u0111i\u1ec1u tr\u1ecb ph\u00f9 h\u1ee3p s\u1ebd theo sau. C\u00e1ch ti\u1ebfp c\u1eadn t\u01b0\u01a1ng t\u1ef1 c\u0169ng \u0111\u00fang v\u1edbi s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a b\u1ec7nh nh\u00e2n. Tr\u01b0\u1edbc ti\u00ean b\u1ea1n h\u1ecfi c\u00e2u h\u1ecfi, sau \u0111\u00f3 ph\u00e2n t\u00edch c\u00e2u tr\u1ea3 l\u1eddi v\u00e0 cu\u1ed1i c\u00f9ng ch\u1ecdn ra lo\u1ea1i thu\u1ed1c ph\u00f9 h\u1ee3p. Kh\u00f4ng m\u1ed9t b\u01b0\u1edbc n\u00e0o n\u00ean b\u1ecb b\u1ecf qua ho\u1eb7c \u0111\u00e1nh gi\u00e1 th\u1ea5p.<\/p>\n

L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 x\u00e1c \u0111\u1ecbnh c\u00e1c kh\u00eda c\u1ea1nh \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a b\u1ec7nh nh\u00e2n?<\/h2>\n

\u0110\u00e2y l\u00e0 v\u00ed d\u1ee5 nh\u1ecf v\u1ec1 cu\u1ed9c s\u1ed1ng t\u1eeb th\u1ef1c t\u1ebf c\u1ee7a m\u1ed9t trong nh\u1eefng kh\u00e1ch h\u00e0ng c\u1ee7a ch\u00fang t\u00f4i. B\u1ec7nh vi\u1ec7n c\u00f3 m\u1ed9t s\u1ed1 v\u1ea5n \u0111\u1ec1 trong ph\u00f2ng kh\u00e1m tai m\u0169i h\u1ecdng. \u0110i\u1ec3m s\u1ed1 th\u1ea5p c\u1ee7a b\u1ec7nh nh\u00e2n th\u1ecfa m\u00e3n ch\u1ee9ng minh \u0111i\u1ec1u \u0111\u00f3. Khi ng\u01b0\u1eddi qu\u1ea3n l\u00fd h\u1ecfi nh\u00e2n vi\u00ean l\u00e3nh \u0111\u1ea1o v\u1ec1 \u0111i\u1ec1u h\u1ecd ngh\u0129 l\u00e0 l\u00fd do ch\u00ednh c\u1ee7a s\u1ef1 b\u1ea5t m\u00e3n hi\u1ec7n c\u00f3 gi\u1eefa m\u1ecdi ng\u01b0\u1eddi, c\u00e2u tr\u1ea3 l\u1eddi l\u00e0, “Ch\u1eafc ch\u1eafn l\u00e0 th\u1eddi gian ch\u1edd \u0111\u1ee3i d\u00e0i”. L\u00fac \u0111\u1ea7u n\u00f3 d\u01b0\u1eddng nh\u01b0 kh\u00e1 logic, nh\u01b0ng tr\u01b0\u1edbc khi th\u1ef1c hi\u1ec7n b\u1ea5t k\u1ef3 thay \u0111\u1ed5i l\u1edbn n\u00e0o trong qu\u00e1 tr\u00ecnh l\u00e0m vi\u1ec7c, ng\u01b0\u1eddi qu\u1ea3n l\u00fd \u0111\u00e3 y\u00eau c\u1ea7u c\u00f4ng ty nghi\u00ean c\u1ee9u th\u1ecb tr\u01b0\u1eddng Examinare th\u1ef1c hi\u1ec7n m\u1ed9t cu\u1ed9c \u0111i\u1ec1u tra s\u00e2u h\u01a1n \u0111\u1ec3 x\u00e1c nh\u1eadn ho\u1eb7c ph\u1ee7 nh\u1eadn vi\u1ec7c \u0111o\u00e1n v\u00e0 ph\u00e1t tri\u1ec3n m\u1ed9t ph\u01b0\u01a1ng ph\u00e1p t\u1ed1i \u01b0u \u0111\u1ec3 gi\u1ea3m thi\u1ec3u v\u1ea5n \u0111\u1ec1.<\/p>\n

Vi\u1ec7c \u0111i\u1ec1u tra ti\u1ebfp theo \u0111\u00e3 l\u00e0m b\u1ea5t ng\u1edd m\u1ecdi ng\u01b0\u1eddi. Theo c\u00e1c b\u1ec7nh nh\u00e2n c\u1ee7a ph\u00f2ng kh\u00e1m, th\u1eddi gian ch\u1edd \u0111\u1ee3i d\u00e0i kh\u00f4ng ph\u1ea3i l\u00e0 m\u1ed9t m\u1ed1i quan t\u00e2m \u0111\u1ed1i v\u1edbi h\u1ecd. Nh\u1eefng g\u00ec h\u1ecd coi l\u00e0 th\u1ef1c s\u1ef1 quan tr\u1ecdng ho\u1eb7c thi\u1ebfu l\u00e0 ch\u0103m s\u00f3c, l\u1eafng nghe \u0111\u00fang c\u00e1ch, gi\u1ea3i th\u00edch v\u00e0 giao ti\u1ebfp \u0111\u1ea7y \u0111\u1ee7. Do \u0111\u00f3, m\u1ed9t k\u1ebft qu\u1ea3 b\u1ea5t ng\u1edd nh\u01b0 v\u1eady \u0111\u00e3 bi\u1ebfn c\u00f4ng vi\u1ec7c t\u1eadp trung v\u00e0o b\u1ec7nh nh\u00e2n th\u00e0nh h\u01b0\u1edbng ng\u01b0\u1ee3c l\u1ea1i, m\u1ed9t, m\u00e0 kh\u00f4ng ai th\u1eadm ch\u00ed c\u00f2n gi\u1ea3 \u0111\u1ecbnh tr\u01b0\u1edbc khi nghi\u00ean c\u1ee9u. Hi\u1ec7u \u1ee9ng t\u00edch c\u1ef1c kh\u00f4ng k\u00e9o d\u00e0i l\u00e2u.<\/p>\n

\u0110i\u1ec1u g\u00ec l\u00e0 chi\u1ebfn l\u01b0\u1ee3c d\u1ecbch v\u1ee5 t\u1ed1t nh\u1ea5t cho trung t\u00e2m y t\u1ebf?<\/h2>\n

Kh\u00f4ng c\u00f3 c\u00e1ch n\u00e0o kh\u00e1c \u0111\u1ec3 c\u1ea3i thi\u1ec7n tr\u1ea3i nghi\u1ec7m c\u1ee7a b\u1ec7nh nh\u00e2n trong trung t\u00e2m y t\u1ebf c\u1ee7a b\u1ea1n h\u01a1n l\u00e0 \u0111\u1eb7t b\u1ec7nh nh\u00e2n \u1edf v\u1ecb tr\u00ed \u0111\u1ea7u danh s\u00e1ch. M\u1eb7c d\u00f9 qu\u1ea3n l\u00fd c\u00f3 th\u1ec3 xem x\u00e9t m\u1ed9t s\u1ed1 kh\u00eda c\u1ea1nh c\u00f3 gi\u00e1 tr\u1ecb v\u00e0 \u01b0u ti\u00ean, \u0111\u00f3 l\u00e0 b\u1ec7nh nh\u00e2n, ng\u01b0\u1eddi \u0111\u00e1nh gi\u00e1 c\u00e1c d\u1ecbch v\u1ee5 d\u1ef1a tr\u00ean c\u00e1c ch\u1ec9 s\u1ed1 ch\u1ea5t l\u01b0\u1ee3ng c\u1ee7a ri\u00eang h\u1ecd. Nh\u01b0 v\u00ed d\u1ee5 tr\u00ean \u0111\u00e3 cho th\u1ea5y, ti\u00eau ch\u00ed ch\u1ea5t l\u01b0\u1ee3ng c\u1ee7a nh\u00e2n vi\u00ean trung t\u00e2m y t\u1ebf v\u00e0 kh\u00e1ch h\u00e0ng c\u1ee7a n\u00f3 c\u00f3 th\u1ec3 kh\u00e1c bi\u1ec7t \u0111\u00e1ng k\u1ec3.<\/p>\n

M\u1ed9t c\u00e1ch t\u1ed1i \u01b0u \u0111\u1ec3 theo d\u00f5i s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a b\u1ec7nh nh\u00e2n v\u1edbi s\u1ef1 tham gia t\u1ed1i thi\u1ec3u c\u1ee7a nh\u00e2n vi\u00ean.<\/h2>\n

Gi\u1ea3 s\u1eed b\u1ea1n mu\u1ed1n li\u00ean t\u1ee5c ki\u1ec3m tra nh\u1eadn th\u1ee9c v\u1ec1 m\u1ee9c \u0111\u1ed9 d\u1ecbch v\u1ee5 v\u00e0 \u0111\u1ea3m b\u1ea3o r\u1eb1ng b\u1ec7nh nh\u00e2n \u0111\u01b0\u1ee3c th\u1ecfa m\u00e3n, nh\u01b0ng trung t\u00e2m y t\u1ebf c\u1ee7a b\u1ea1n kh\u00f4ng s\u1eb5n s\u00e0ng chi ti\u00eau s\u1ed1 ti\u1ec1n \u1ea5n t\u01b0\u1ee3ng cho c\u00e1c cu\u1ed9c \u0111i\u1ec1u tra c\u1ee7a c\u00e1c c\u00f4ng ty nghi\u00ean c\u1ee9u. Trong tr\u01b0\u1eddng h\u1ee3p n\u00e0y, Clinic Evaluator s\u1ebd l\u00e0 gi\u1ea3i ph\u00e1p hi\u1ec7u qu\u1ea3 nh\u1ea5t v\u1ec1 chi ph\u00ed v\u00e0 ho\u1ea1t \u0111\u1ed9ng m\u1ed9t c\u00e1ch d\u1ec5 d\u00e0ng, thu th\u1eadp, ph\u00e2n t\u00edch v\u00e0 cung c\u1ea5p d\u1eef li\u1ec7u gi\u00e1 tr\u1ecb b\u1ea5t c\u1ee9 khi n\u00e0o b\u1ea1n c\u1ea7n n\u00f3.<\/p>\n

N\u00f3 d\u1ef1a tr\u00ean C\u00f4ng c\u1ee5 kh\u1ea3o s\u00e1t Examinare, nh\u01b0ng \u0111\u01b0\u1ee3c x\u00e2y d\u1ef1ng theo nhu c\u1ea7u c\u1ee7a l\u0129nh v\u1ef1c y t\u1ebf. Vi\u1ec7c g\u1eedi kh\u1ea3o s\u00e1t c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c k\u1ebft n\u1ed1i v\u1edbi chuy\u1ebfn th\u0103m c\u1ee7a b\u1ec7nh nh\u00e2n ho\u1eb7c b\u1ea5t k\u1ef3 s\u1ef1 ki\u1ec7n n\u00e0o kh\u00e1c v\u00e0 \u0111\u01b0\u1ee3c g\u1eedi t\u1ef1 \u0111\u1ed9ng, b\u00e1n t\u1ef1 \u0111\u1ed9ng ho\u1eb7c th\u1ee7 c\u00f4ng t\u00f9y thu\u1ed9c v\u00e0o m\u1ee5c ti\u00eau c\u1ee7a b\u1ea1n. B\u1ea1n c\u00f3 th\u1ec3 th\u1ef1c hi\u1ec7n ki\u1ec3m tra s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a b\u1ec7nh nh\u00e2n h\u00e0ng n\u0103m, h\u00e0ng th\u00e1ng ho\u1eb7c th\u1eadm ch\u00ed t\u1ed5 ch\u1ee9c m\u1ed9t \u0111i\u1ec3m h\u00e0i l\u00f2ng trong trung t\u00e2m y t\u1ebf c\u1ee7a b\u1ea1n, n\u01a1i b\u1ea5t k\u1ef3 ai c\u0169ng c\u00f3 th\u1ec3 chia s\u1ebb \u00fd ki\u1ebfn \u200b\u200bd\u1ef1a tr\u00ean chuy\u1ebfn th\u0103m hi\u1ec7n t\u1ea1i. C\u00e1c chuy\u00ean gia kh\u1ea3o s\u00e1t c\u1ee7a ch\u00fang t\u00f4i s\u1ebd gi\u00fap b\u1ea1n chu\u1ea9n b\u1ecb m\u1ed9t c\u00e2u h\u1ecfi hi\u1ec7u qu\u1ea3 ho\u1eb7c th\u1eadm ch\u00ed l\u00e0m n\u00f3 cho b\u1ea1n, \u0111\u1ec3 b\u1ea1n c\u00f3 th\u1ec3 b\u1eaft \u0111\u1ea7u l\u00e0m vi\u1ec7c v\u1edbi h\u1ec7 th\u1ed1ng c\u1ee7a ch\u00fang t\u00f4i m\u00e0 kh\u00f4ng c\u00f3 b\u1ea5t k\u1ef3 r\u1eafc r\u1ed1i n\u00e0o.<\/p>\n

Ngay khi b\u1ea1n s\u1eb5n s\u00e0ng theo d\u00f5i v\u00e0 c\u1ea3i thi\u1ec7n s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a b\u1ec7nh nh\u00e2n trong trung t\u00e2m y t\u1ebf c\u1ee7a b\u1ea1n, h\u00e3y \u0111i\u1ec1n v\u00e0o y\u00eau c\u1ea7u b\u00e1o gi\u00e1. Sau \u0111\u00f3, \u0111\u1ed9i c\u1ee7a ch\u00fang t\u00f4i s\u1ebd li\u00ean h\u1ec7 v\u1edbi anh v\u1ec1 th\u00f4ng tin v\u1ec1 kh\u1ea3 n\u0103ng, gi\u00e1 v\u00e0 h\u01b0\u1edbng d\u1eabn ti\u1ebfp theo.<\/p>\n

<\/div>\n","protected":false},"excerpt":{"rendered":"

Kh\u00f4ng c\u00f3 th\u1ecb tr\u01b0\u1eddng n\u00e0o, m\u00e0 \u0111\u00e3 gi\u1eef \u1ed5n \u0111\u1ecbnh trong nhi\u1ec1u n\u0103m v\u00e0 th\u1eadm ch\u00ed l\u00e0 nhi\u1ec1u th\u00e1ng. \u0110i\u1ec1u t\u01b0\u01a1ng t\u1ef1 c\u0169ng \u0111\u00fang v\u1edbi l\u0129nh v\u1ef1c y h\u1ecdc. B\u1ec7nh nh\u00e2n ng\u00e0y nay c\u00f3 nhi\u1ec1u\u2026<\/p>\n","protected":false},"author":0,"featured_media":11163,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[],"tags":[],"class_list":["post-26555","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":[],"jetpack_sharing_enabled":true,"jetpack_featured_media_url":"https:\/\/examinare.ecommerce.theonlykroon.com\/wp-content\/uploads\/sites\/5\/2026\/10\/news-1299.webp","_links":{"self":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/posts\/26555","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/comments?post=26555"}],"version-history":[{"count":1,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/posts\/26555\/revisions"}],"predecessor-version":[{"id":26556,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/posts\/26555\/revisions\/26556"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/media\/11163"}],"wp:attachment":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/media?parent=26555"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/categories?post=26555"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/tags?post=26555"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}