{"id":26551,"date":"2019-10-04T12:48:00","date_gmt":"2019-10-04T10:48:00","guid":{"rendered":"https:\/\/examinare.ecommerce.theonlykroon.com\/?p=26551"},"modified":"2019-10-04T12:48:00","modified_gmt":"2019-10-04T10:48:00","slug":"3-ways-of-increasing-the-work-effectiveness-in-clinics-and-healthcare-centers-with-help-of-surveys","status":"publish","type":"post","link":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/news\/2019\/10\/04\/3-ways-of-increasing-the-work-effectiveness-in-clinics-and-healthcare-centers-with-help-of-surveys\/","title":{"rendered":"3 c\u00e1ch n\u00e2ng cao hi\u1ec7u qu\u1ea3 l\u00e0m vi\u1ec7c t\u1ea1i ph\u00f2ng kh\u00e1m v\u00e0 trung t\u00e2m ch\u0103m s\u00f3c s\u1ee9c kh\u1ecfe b\u1eb1ng kh\u1ea3o s\u00e1t."},"content":{"rendered":"

Ng\u00e0y nay, c\u00e1c cu\u1ed9c kh\u1ea3o s\u00e1t l\u00e0 m\u1ed9t ph\u1ea7n kh\u00f4ng th\u1ec3 thi\u1ebfu c\u1ee7a th\u1ebf gi\u1edbi kinh doanh. Nghi\u00ean c\u1ee9u kh\u00e1ch h\u00e0ng, kh\u1ea3o s\u00e1t nh\u00e2n vi\u00ean, nghi\u00ean c\u1ee9u th\u1ecb tr\u01b0\u1eddng, theo d\u00f5i d\u1ef1 \u00e1n, NPS, h\u1ec7 th\u1ed1ng ph\u1ea3n h\u1ed3i; c\u00f3 h\u00e0ng ch\u1ee5c c\u00e1ch c\u00e1c doanh nghi\u1ec7p thu th\u1eadp th\u00f4ng tin gi\u00e1 tr\u1ecb th\u00f4ng qua c\u00e1c k\u00eanh truy\u1ec1n th\u00f4ng kh\u00e1c nhau h\u00e0ng ng\u00e0y. Ng\u00e0nh y t\u1ebf c\u00f3 xu h\u01b0\u1edbng b\u1ea3o th\u1ee7 h\u01a1n. Tuy nhi\u00ean, trong nh\u1eefng n\u0103m qua, c\u00e1c \u0111\u1ea1i di\u1ec7n ch\u1ee7 \u0111\u1ed9ng nh\u1ea5t c\u1ee7a n\u00f3 b\u1eaft \u0111\u1ea7u s\u1eed d\u1ee5ng v\u00e0 h\u01b0\u1edfng l\u1ee3i t\u1eeb nh\u1eefng b\u01b0\u1edbc \u0111\u1ed9t ph\u00e1 c\u1ee7a th\u1eddi \u0111\u1ea1i th\u00f4ng tin, m\u1ed9t trong s\u1ed1 \u0111\u00f3, kh\u00f4ng nghi ng\u1edd g\u00ec, l\u00e0 c\u00e1c cu\u1ed9c kh\u1ea3o s\u00e1t tr\u1ef1c tuy\u1ebfn.<\/p>\n

Thu\u1eadn l\u1ee3i l\u1edbn c\u1ee7a vi\u1ec7c s\u1eed d\u1ee5ng kh\u1ea3o s\u00e1t trong c\u00e1c ph\u00f2ng kh\u00e1m v\u00e0 trung t\u00e2m ch\u0103m s\u00f3c s\u1ee9c kh\u1ecfe.<\/h2>\n

C\u00e1c cu\u1ed9c kh\u1ea3o s\u00e1t l\u00e0 m\u1ed9t c\u00f4ng c\u1ee5 c\u00f3 l\u1ee3i cho c\u1ea3 hai, c\u00e1c ph\u00f2ng kh\u00e1m v\u00e0 b\u1ec7nh nh\u00e2n c\u1ee7a h\u1ecd. \u0110\u01b0\u1ee3c x\u00e2y d\u1ef1ng v\u00e0 th\u1ef1c hi\u1ec7n theo c\u00e1ch ch\u00ednh x\u00e1c, ch\u00fang c\u1ea3i thi\u1ec7n s\u1ef1 giao ti\u1ebfp gi\u1eefa b\u00e1c s\u0129 v\u00e0 b\u1ec7nh nh\u00e2n. Do \u0111\u00f3, ph\u00f2ng kh\u00e1m ph\u00e1t tri\u1ec3n m\u1ed9t ni\u1ec1m tin, c\u00f3 d\u1eef li\u1ec7u b\u1ed5 sung v\u1ec1 c\u00e1c v\u1ea5n \u0111\u1ec1 s\u1ee9c kh\u1ecfe, kinh nghi\u1ec7m c\u1ee7a b\u1ec7nh nh\u00e2n v\u00e0 hi\u1ec7u qu\u1ea3 c\u1ee7a c\u00e1c k\u1ebf ho\u1ea1ch y t\u1ebf k\u00ea \u0111\u01a1n, t\u0103ng \u0111\u1ed9 tin c\u1eady trong m\u1eaft ng\u01b0\u1eddi d\u00e2n, trong khi sau \u0111\u00f3 c\u00f3 c\u01a1 h\u1ed9i gi\u1ea3i th\u00edch nhu c\u1ea7u v\u00e0 lo l\u1eafng c\u1ee7a h\u1ecd, do \u0111\u00f3 nh\u1eadn \u0111\u01b0\u1ee3c d\u1ecbch v\u1ee5 \u0111\u01b0\u1ee3c t\u00ecm ki\u1ebfm.<\/p>\n

\u0110\u01b0\u1ee3c r\u1ed3i, vi\u1ec7c s\u1eed d\u1ee5ng kh\u1ea3o s\u00e1t trong ng\u00e0nh y t\u1ebf hi\u1ec7n \u0111\u1ea1i l\u00e0 kh\u00f4ng th\u1ec3 ph\u1ee7 nh\u1eadn, nh\u01b0ng l\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 t\u00edch h\u1ee3p ch\u00fang v\u00e0o qu\u00e1 tr\u00ecnh l\u00e0m vi\u1ec7c c\u1ee7a c\u00e1c ph\u00f2ng kh\u00e1m? Tr\u01b0\u1edbc h\u1ebft, s\u1ebd l\u00e0 quan tr\u1ecdng \u0111\u1ec3 nh\u1ea5n m\u1ea1nh r\u1eb1ng c\u00e1c cu\u1ed9c kh\u1ea3o s\u00e1t kh\u00e1c nhau r\u1ea5t nhi\u1ec1u t\u1eeb nhau t\u00f9y thu\u1ed9c v\u00e0o th\u00f4ng tin \u0111\u01b0\u1ee3c thu th\u1eadp v\u00e0 s\u1eed d\u1ee5ng ti\u1ebfp theo c\u1ee7a n\u00f3. N\u00f3i chung, c\u00f3 ba lo\u1ea1i kh\u1ea3o s\u00e1t ch\u00ednh ph\u00f9 h\u1ee3p nh\u1ea5t \u0111\u1ec3 s\u1eed d\u1ee5ng trong c\u00e1c ph\u00f2ng kh\u00e1m. Ch\u00fang l\u00e0 c\u00e1c cu\u1ed9c kh\u1ea3o s\u00e1t tr\u01b0\u1edbc bu\u1ed5i h\u1ecdp, c\u00e1c cu\u1ed9c kh\u1ea3o s\u00e1t v\u1ec1 \u0111\u1ecba \u0111i\u1ec3m v\u00e0 c\u00e1c cu\u1ed9c kh\u1ea3o s\u00e1t sau bu\u1ed5i h\u1ecdp.<\/p>\n

Tr\u01b0\u1edbc khi \u0111\u01b0\u1ee3c b\u1ed5 nhi\u1ec7m.<\/h2>\n

Nh\u1eefng cu\u1ed9c kh\u1ea3o s\u00e1t n\u00e0y \u0111\u01b0\u1ee3c g\u1eedi \u0111\u1ebfn email c\u1ee7a b\u1ec7nh nh\u00e2n ho\u1eb7c \u0111\u01b0\u1ee3c \u0111\u1eb7t tr\u00ean trang web c\u1ee7a ph\u00f2ng kh\u00e1m. \u0110\u00e2y kh\u00f4ng ph\u1ea3i l\u00e0 m\u1ed9t s\u1ef1 nh\u01b0\u1ee3ng b\u1ed9 t\u1eeb b\u1ea5t k\u1ef3 b\u00ean n\u00e0o, nh\u01b0ng l\u00e0 m\u1ed9t c\u00e1ch \u0111\u1ec3 t\u1ef1 \u0111\u1ed9ng h\u00f3a gi\u1ea5y t\u1edd b\u1ec7nh vi\u1ec7n kh\u00f3 kh\u0103n, gi\u1ea3m thi\u1ec3u l\u1ed7i v\u00e0 l\u00e0m cho tr\u1ea3i nghi\u1ec7m b\u1ec7nh nh\u00e2n d\u1ec5 ch\u1ecbu h\u01a1n. Th\u01b0\u1eddng th\u00ec \u0111\u00f3 l\u00e0 m\u1ed9t b\u1ea3ng c\u00e2u h\u1ecfi \u0111\u01a1n gi\u1ea3n bao g\u1ed3m c\u00e1c tr\u01b0\u1eddng c\u1ea7n thi\u1ebft cho vi\u1ec7c \u0111\u0103ng k\u00fd h\u1eb9n c\u1ee7a ng\u01b0\u1eddi v\u00e0 c\u00e1c c\u00e2u h\u1ecfi t\u00f9y ch\u1ecdn v\u1ec1 c\u00e1c v\u1ea5n \u0111\u1ec1 s\u1ee9c kh\u1ecfe v\u00e0 quan t\u00e2m. Sau \u0111\u00f3 cho ph\u00e9p c\u00e1c b\u00e1c s\u0129 th\u1ea5y nh\u1eefng th\u00e1ch th\u1ee9c \u0111ang ch\u1edd \u0111\u1ee3i h\u1ecd tr\u01b0\u1edbc \u0111\u00f3, thi\u1ebft l\u1eadp s\u1ef1 hi\u1ec3u bi\u1ebft l\u1eabn nhau t\u1eeb l\u00fac b\u1eaft \u0111\u1ea7u c\u1ee7a cu\u1ed9c h\u1eb9n, trong khi b\u1ec7nh nh\u00e2n c\u00f3 c\u01a1 h\u1ed9i th\u00edch h\u1ee3p \u0111\u1ec3 thu th\u1eadp \u00fd t\u01b0\u1edfng c\u1ee7a h\u1ecd v\u00e0 m\u00f4 t\u1ea3 c\u00e1c v\u1ea5n \u0111\u1ec1 theo c\u00e1ch t\u1ed1i \u01b0u, kh\u00f4ng b\u1ecf qua b\u1ea5t k\u1ef3 chi ti\u1ebft quan tr\u1ecdng n\u00e0o.<\/p>\n

Surveys on Location (b\u1eb1ng ti\u1ebfng Anh).<\/h2>\n

Nh\u1eefng cu\u1ed9c kh\u1ea3o s\u00e1t n\u00e0y \u0111\u01b0\u1ee3c t\u1ed5 ch\u1ee9c v\u1edbi s\u1ef1 gi\u00fap \u0111\u1ee1 c\u1ee7a c\u00e1c m\u00e1y t\u00ednh b\u1ea3ng n\u1eb1m tr\u1ef1c ti\u1ebfp trong trung t\u00e2m ch\u0103m s\u00f3c s\u1ee9c kh\u1ecfe. N\u00f3 c\u00f3 th\u1ec3 l\u00e0 m\u1ed9t n\u01a1i nh\u1ea5t \u0111\u1ecbnh (th\u01b0\u1eddng g\u1ea7n b\u00e0n \u0111\u0103ng k\u00fd) ho\u1eb7c h\u1ecd c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c giao b\u1edfi ng\u01b0\u1eddi qu\u1ea3n l\u00fd cho ng\u01b0\u1eddi, ng\u01b0\u1eddi \u0111\u1ed3ng \u00fd tham gia v\u00e0o m\u1ed9t cu\u1ed9c kh\u1ea3o s\u00e1t. Lo\u1ea1i nghi\u00ean c\u1ee9u n\u00e0y nh\u1eb1m m\u1ee5c \u0111\u00edch thu th\u1eadp c\u00e1c ph\u00e0n n\u00e0n, \u0111\u1ec1 xu\u1ea5t v\u00e0 \u00fd ki\u1ebfn c\u1ee7a b\u1ec7nh nh\u00e2n, trong khi kinh nghi\u1ec7m v\u00e0 c\u1ea3m x\u00fac c\u1ee7a h\u1ecd l\u00e0 t\u01b0\u01a1i m\u1edbi v\u00e0 kh\u00f4ng b\u1ecb bi\u1ebfn d\u1ea1ng. B\u1ec7nh vi\u1ec7n kh\u00f4ng c\u1ea7n g\u1eedi email, SMS ho\u1eb7c nh\u1eafc nh\u1edf cho b\u1ec7nh nh\u00e2n. Nh\u1eefng ng\u01b0\u1eddi s\u1eb5n s\u00e0ng chia s\u1ebb suy ngh\u0129 c\u1ee7a h\u1ecd s\u1ebd c\u00f3 c\u01a1 h\u1ed9i nh\u01b0 v\u1eady. T\u1ea5t c\u1ea3 c\u00e1c c\u00e2u tr\u1ea3 l\u1eddi nh\u1eadn \u0111\u01b0\u1ee3c \u0111\u01b0\u1ee3c ph\u00e2n t\u00edch ngay l\u1eadp t\u1ee9c v\u00e0 c\u00f3 s\u1eb5n b\u00ean trong b\u1ea3ng \u0111i\u1ec1u khi\u1ec3n. Ng\u01b0\u1eddi ch\u1ecbu tr\u00e1ch nhi\u1ec7m c\u0169ng c\u00f3 th\u1ec3 nh\u1eadn \u0111\u01b0\u1ee3c th\u00f4ng b\u00e1o v\u1ec1 b\u1ea5t k\u1ef3 v\u1ea5n \u0111\u1ec1 quan tr\u1ecdng n\u00e0o.<\/p>\n

\u0110i\u1ec1u tra sau b\u1ed5 nhi\u1ec7m.<\/h2>\n

\u0110\u00e2y l\u00e0 nh\u1eefng cu\u1ed9c kh\u1ea3o s\u00e1t \u0111\u01b0\u1ee3c g\u1eedi \u0111\u1ebfn email ho\u1eb7c \u0111i\u1ec7n tho\u1ea1i th\u00f4ng minh c\u1ee7a b\u1ec7nh nh\u00e2n sau khi h\u1ecd \u0111\u1ebfn th\u0103m ph\u00f2ng kh\u00e1m. N\u00f3 th\u01b0\u1eddng \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n trong 24-48 gi\u1edd sau khi h\u1eb9n. M\u1ee5c ti\u00eau ch\u00ednh c\u1ee7a lo\u1ea1i nghi\u00ean c\u1ee9u n\u00e0y l\u00e0 nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i v\u1ec1 th\u1eddi gian ch\u1edd \u0111\u1ee3i, s\u1ef1 chuy\u00ean nghi\u1ec7p c\u1ee7a nh\u00e2n vi\u00ean, \u0111\u00e1p \u1ee9ng c\u00e1c k\u1ef3 v\u1ecdng, c\u1ea3i thi\u1ec7n s\u1ee9c kh\u1ecfe, \u1ea5n t\u01b0\u1ee3ng t\u1ed5ng th\u1ec3 v\u1ec1 ph\u00f2ng kh\u00e1m. C\u00e1c cu\u1ed9c kh\u1ea3o s\u00e1t sau bu\u1ed5i h\u1eb9n l\u00e0 ph\u1ed5 bi\u1ebfn nh\u1ea5t v\u00e0 \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng tr\u00ean to\u00e0n ng\u00e0nh y t\u1ebf. H\u1ecd cho ph\u00e9p \u0111\u00e1nh gi\u00e1 ch\u1ea5t l\u01b0\u1ee3ng c\u00f4ng vi\u1ec7c, \u0111\u00f3ng g\u00f3p c\u1ee7a m\u1ed7i b\u1ed9 ph\u1eadn v\u00e0o th\u00e0nh c\u00f4ng t\u1ed5ng th\u1ec3 v\u00e0 c\u00f3 th\u1ec3 t\u1ef1 \u0111\u1ed9ng h\u00f3a, do \u0111\u00f3 theo d\u00f5i s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a b\u1ec7nh nh\u00e2n l\u00e0 m\u1ed9t v\u1ea5n \u0111\u1ec1 m\u1edf m\u1ed9t b\u00e1o c\u00e1o h\u00e0ng ng\u00e0y tr\u1ef1c ti\u1ebfp.<\/p>\n

Clinic Evaluator: m\u1ed9t gi\u1ea3i ph\u00e1p ph\u1ed5 bi\u1ebfn \u0111\u1ec3 theo d\u00f5i s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a b\u1ec7nh nh\u00e2n v\u00e0 hi\u1ec7u qu\u1ea3 c\u00f4ng vi\u1ec7c trong l\u0129nh v\u1ef1c ch\u0103m s\u00f3c s\u1ee9c kh\u1ecfe.<\/h3>\n

T\u1ea5t c\u1ea3 c\u00e1c nghi\u00ean c\u1ee9u tr\u00ean, bao g\u1ed3m c\u1ea3 kh\u1ea3o s\u00e1t v\u1ec1 v\u1ecb tr\u00ed, c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n v\u1edbi Clinic Evaluator. \u0110\u00e2y l\u00e0 m\u1ed9t gi\u1ea3i ph\u00e1p \u0111\u1ed9c \u0111\u00e1o \u0111\u01b0\u1ee3c ph\u00e1t tri\u1ec3n b\u1edfi c\u00f4ng ty nghi\u00ean c\u1ee9u th\u1ecb tr\u01b0\u1eddng Th\u1ee5y \u0110i\u1ec3n \u0111\u1eb7c bi\u1ec7t cho l\u0129nh v\u1ef1c y t\u1ebf. Ng\u01b0\u1eddi d\u00f9ng c\u00f3 th\u1ec3 \u0111i\u1ec1u ch\u1ec9nh n\u00f3 theo c\u00f4ng vi\u1ec7c c\u1ee7a ph\u00f2ng kh\u00e1m ho\u1eb7c \u0111\u1eb7t h\u00e0ng c\u00e1c b\u1ed5 sung ri\u00eang l\u1ebb \u0111\u1ec3 d\u1ef1a tr\u00ean nhu c\u1ea7u c\u00e1 nh\u00e2n c\u1ee7a h\u1ecd. G\u1eedi c\u00e1c cu\u1ed9c kh\u1ea3o s\u00e1t qua email v\u00e0 SMS, t\u1ea1o m\u1ed9t m\u1eabu \u0111\u0103ng k\u00fd h\u1eb9n tr\u00ean trang web c\u1ee7a b\u1ea1n, thi\u1ebft l\u1eadp m\u1ed9t \u0111i\u1ec3m h\u00e0i l\u00f2ng c\u1ee7a b\u1ec7nh nh\u00e2n trong trung t\u00e2m ch\u0103m s\u00f3c s\u1ee9c kh\u1ecfe c\u1ee7a b\u1ea1n, \u0111\u1ecdc k\u1ebft qu\u1ea3 ph\u00e2n t\u00edch t\u1ef1 \u0111\u1ed9ng v\u00e0 n\u00e2ng cao ph\u00f2ng kh\u00e1m c\u1ee7a b\u1ea1n l\u00ean v\u1ecb tr\u00ed d\u1eabn \u0111\u1ea7u.<\/p>\n

\u0110\u1ec3 b\u1eaft \u0111\u1ea7u c\u00f4ng vi\u1ec7c v\u1edbi Clinic Evaluator ho\u1eb7c nh\u1eadn \u0111\u01b0\u1ee3c t\u01b0 v\u1ea5n t\u1eeb c\u00e1c chuy\u00ean gia c\u1ee7a ch\u00fang t\u00f4i, vui l\u00f2ng \u0111i\u1ec1n v\u00e0o y\u00eau c\u1ea7u b\u00e1o gi\u00e1 \u1edf cu\u1ed1i trang.<\/span><\/p>\n

<\/div>\n","protected":false},"excerpt":{"rendered":"

Ng\u00e0y nay, c\u00e1c cu\u1ed9c kh\u1ea3o s\u00e1t l\u00e0 m\u1ed9t ph\u1ea7n kh\u00f4ng th\u1ec3 thi\u1ebfu c\u1ee7a th\u1ebf gi\u1edbi kinh doanh. Nghi\u00ean c\u1ee9u kh\u00e1ch h\u00e0ng, kh\u1ea3o s\u00e1t nh\u00e2n vi\u00ean, nghi\u00ean c\u1ee9u th\u1ecb tr\u01b0\u1eddng, theo d\u00f5i d\u1ef1\u2026<\/p>\n","protected":false},"author":0,"featured_media":11202,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[],"tags":[],"class_list":["post-26551","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":[],"jetpack_sharing_enabled":true,"jetpack_featured_media_url":"https:\/\/examinare.ecommerce.theonlykroon.com\/wp-content\/uploads\/sites\/5\/2026\/10\/news-1297.webp","_links":{"self":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/posts\/26551","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/comments?post=26551"}],"version-history":[{"count":1,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/posts\/26551\/revisions"}],"predecessor-version":[{"id":26552,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/posts\/26551\/revisions\/26552"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/media\/11202"}],"wp:attachment":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/media?parent=26551"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/categories?post=26551"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/tags?post=26551"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}