{"id":26535,"date":"2019-09-30T10:20:00","date_gmt":"2019-09-30T08:20:00","guid":{"rendered":"https:\/\/examinare.ecommerce.theonlykroon.com\/?p=26535"},"modified":"2019-09-30T10:20:00","modified_gmt":"2019-09-30T08:20:00","slug":"how-to-measure-customer-satisfaction-in-pizzerias","status":"publish","type":"post","link":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/news\/2019\/09\/30\/how-to-measure-customer-satisfaction-in-pizzerias\/","title":{"rendered":"How to measure customer satisfaction in pizza shops"},"content":{"rendered":"

\u1ea8m th\u1ef1c \u00dd ph\u1ed5 bi\u1ebfn tr\u00ean kh\u1eafp th\u1ebf gi\u1edbi, v\u00ec v\u1eady kh\u00f4ng ng\u1ea1c nhi\u00ean khi pizza \u0111\u00e3 tr\u1edf th\u00e0nh m\u1ed9t ph\u1ea7n kh\u00f4ng th\u1ec3 thi\u1ebfu c\u1ee7a v\u0103n h\u00f3a nh\u00e0 h\u00e0ng. Tuy nhi\u00ean, s\u1ef1 ph\u1ed5 bi\u1ebfn r\u1ed9ng r\u00e3i c\u0169ng c\u00f3 ngh\u0129a l\u00e0 c\u1ea1nh tranh cao v\u00e0, trong nh\u1eefng tr\u01b0\u1eddng h\u1ee3p nh\u01b0 v\u1eady, khi c\u00e1c s\u1ea3n ph\u1ea9m \u0111\u01b0\u1ee3c \u0111\u1ec1 xu\u1ea5t d\u01b0\u1eddng nh\u01b0 r\u1ea5t gi\u1ed1ng nhau, ngay c\u1ea3 nh\u1eefng kh\u00e1c bi\u1ec7t nh\u1ecf nh\u1ea5t c\u00f3 th\u1ec3 gi\u00fap m\u1ed9t nh\u00e0 h\u00e0ng pizza gi\u00e0nh \u0111\u01b0\u1ee3c kh\u00e1ch h\u00e0ng. \u0110\u1ec3 hi\u1ec3u h\u1ecd t\u1ed1t h\u01a1n, b\u1ea1n ph\u1ea3i li\u00ean l\u1ea1c v\u1edbi kh\u00e1ch h\u00e0ng li\u00ean t\u1ee5c v\u00e0, nh\u01b0 c\u00e2u n\u00f3i, \u0111\u1ec3 c\u1ea3m nh\u1eadn nh\u1ecbp tim c\u1ee7a s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a h\u1ecd.<\/p>\n

L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 t\u00edch h\u1ee3p kh\u1ea3o s\u00e1t h\u00e0i l\u00f2ng kh\u00e1ch h\u00e0ng v\u00e0o quy tr\u00ecnh l\u00e0m vi\u1ec7c h\u00e0ng ng\u00e0y c\u1ee7a qu\u00e1n pizza c\u1ee7a b\u1ea1n?<\/h3>\n

C\u00f3 nhi\u1ec1u c\u00e1ch \u0111\u1ec3 theo d\u00f5i s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng, ch\u1eb3ng h\u1ea1n nh\u01b0 kh\u1ea3o s\u00e1t nh\u1eadn ti\u1ec1n, kh\u1ea3o s\u00e1t qua email, SMS v\u00e0 truy\u1ec1n th\u00f4ng x\u00e3 h\u1ed9i, kh\u1ea3o s\u00e1t \u0111i\u1ec7n tho\u1ea1i, kh\u1ea3o s\u00e1t gi\u1ea5y, kh\u1ea3o s\u00e1t tablet tr\u00ean \u0111\u1ecba \u0111i\u1ec3m v\u00e0 \u0111\u00e2y kh\u00f4ng ph\u1ea3i l\u00e0 gi\u1edbi h\u1ea1n. T\u1ea5t c\u1ea3 nh\u1eefng \u0111i\u1ec1u tr\u00ean c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n v\u1edbi C\u00f4ng c\u1ee5 kh\u1ea3o s\u00e1t Examinare, h\u1ec7 th\u1ed1ng \u0111\u1eb1ng sau Food Evaluator, nh\u01b0ng trong s\u1ed1 \u0111\u00f3 c\u00f3 g\u00ec s\u1ebd ho\u1ea1t \u0111\u1ed9ng t\u1ed1t nh\u1ea5t cho c\u00e1c nh\u00e0 h\u00e0ng pizza v\u00e0 c\u00f3 kh\u1ea3 n\u0103ng t\u1ef1 \u0111\u1ed9ng h\u00f3a?<\/p>\n

Kinh nghi\u1ec7m l\u00e0m vi\u1ec7c r\u1ed9ng r\u00e3i c\u1ee7a c\u00f4ng ty kh\u1ea3o s\u00e1t Examinare, \u0111\u00e3 t\u1ea1o ra gi\u1ea3i ph\u00e1p Food Evaluator cho th\u1ea5y r\u1eb1ng c\u00e1ch t\u1ed1t nh\u1ea5t \u0111\u1ec3 c\u00f3 \u0111\u01b0\u1ee3c d\u1eef li\u1ec7u \u0111\u01b0\u1ee3c t\u00ecm ki\u1ebfm cho c\u00e1c c\u01a1 s\u1edf th\u1ef1c ph\u1ea9m h\u00e0ng ng\u00e0y, trong khi kh\u00f4ng l\u00e0m phi\u1ec1n kh\u00e1ch h\u00e0ng qu\u00e1 nhi\u1ec1u l\u00e0 c\u00e1c cu\u1ed9c kh\u1ea3o s\u00e1t qua email \/ SMS v\u00e0 c\u00e1c cu\u1ed9c kh\u1ea3o s\u00e1t tablet tr\u00ean \u0111\u1ecba \u0111i\u1ec3m. C\u00e1c cu\u1ed9c kh\u1ea3o s\u00e1t th\u00f4ng qua SMS \/ email \u0111\u01b0\u1ee3c g\u1eedi trong m\u1ed9t th\u1eddi gian nh\u1ea5t \u0111\u1ecbnh \u0111\u1ebfn \u0111i\u1ec7n tho\u1ea1i th\u00f4ng minh c\u1ee7a ng\u01b0\u1eddi \u0111\u00f3. Ch\u00fang c\u00f3 ba ch\u1ee9c n\u0103ng. Th\u1ee9 nh\u1ea5t l\u00e0 l\u1ea1i \u0111\u1ec1 c\u1eadp \u0111\u1ebfn nh\u00e0 h\u00e0ng pizza. \u0110i\u1ec1u th\u1ee9 hai l\u00e0 thu th\u1eadp ph\u00e0n n\u00e0n ho\u1eb7c khen ng\u1ee3i v\u00e0 h\u00ecnh th\u00e0nh \u0111\u00e1nh gi\u00e1 t\u1ed5ng th\u1ec3 v\u1ec1 c\u00f4ng vi\u1ec7c c\u1ee7a c\u01a1 s\u1edf th\u1ef1c ph\u1ea9m tr\u00ean c\u01a1 s\u1edf h\u00e0ng ng\u00e0y. C\u00e1ch th\u1ee9 ba l\u00e0 khuy\u1ebfn kh\u00edch m\u1ecdi ng\u01b0\u1eddi \u0111\u1ebfn th\u0103m \u0111\u1ecba \u0111i\u1ec3m ho\u1eb7c chu\u1ed7i nh\u00e0 h\u00e0ng pizza m\u1ed9t l\u1ea7n n\u1eefa b\u1eb1ng c\u00e1ch nh\u1eadn \u0111\u01b0\u1ee3c m\u1ed9t ph\u1ea7n th\u01b0\u1edfng (ti\u1ec1n th\u01b0\u1edfng th\u1ef1c ph\u1ea9m ho\u1eb7c t\u01b0\u01a1ng t\u1ef1) \u0111\u1ec3 chia s\u1ebb \u00fd ki\u1ebfn c\u1ee7a h\u1ecd.<\/p>\n

C\u00e1c cu\u1ed9c kh\u1ea3o s\u00e1t tablet tr\u00ean \u0111\u1ecba \u0111i\u1ec3m \u0111\u01b0\u1ee3c t\u1ed5 ch\u1ee9c th\u00f4ng qua c\u00e0i \u0111\u1eb7t \u1ee9ng d\u1ee5ng Examinare Gadgets tr\u00ean m\u00e1y t\u00ednh b\u1ea3ng v\u00e0 \u0111\u1eb7t n\u00f3 \u1edf b\u1ea5t k\u1ef3 n\u01a1i n\u00e0o trong nh\u00e0 h\u00e0ng pizza (theo quy t\u1eafc, n\u00f3 \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n g\u1ea7n b\u00e0n thu ti\u1ec1n). Nh\u1eefng cu\u1ed9c kh\u1ea3o s\u00e1t n\u00e0y cho ph\u00e9p kh\u00e1ch h\u00e0ng chia s\u1ebb \u00fd ki\u1ebfn ho\u1eb7c c\u1ea3m x\u00fac c\u1ee7a h\u1ecd, trong khi h\u1ecd v\u1eabn c\u00f2n m\u1edbi v\u00e0 nh\u1eadn \u0111\u01b0\u1ee3c nh\u1eefng l\u1ee3i \u00edch t\u01b0\u01a1ng t\u1ef1 nh\u01b0 nh\u1eefng ph\u1ea7n th\u01b0\u1edfng \u0111\u01b0\u1ee3c m\u00f4 t\u1ea3 \u1edf tr\u00ean. \u0110\u00e2y l\u00e0 h\u00ecnh th\u1ee9c kh\u00f4ng g\u00e2y kh\u00f3 kh\u0103n nh\u1ea5t \u0111\u1ec3 thu th\u1eadp ph\u1ea3n h\u1ed3i v\u00e0 ki\u1ec3m so\u00e1t c\u00f4ng vi\u1ec7c c\u1ee7a c\u01a1 s\u1edf th\u1ef1c ph\u1ea9m t\u1eeb b\u1ea5t k\u1ef3 n\u01a1i n\u00e0o (k\u1ebft qu\u1ea3 \u0111\u01b0\u1ee3c ph\u00e2n t\u00edch v\u00e0 hi\u1ec3n th\u1ecb b\u00ean trong b\u1ea3ng \u0111i\u1ec1u khi\u1ec3n trong th\u1eddi gian th\u1ef1c).<\/p>\n

L\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 b\u1eaft \u0111\u1ea7u thu th\u1eadp ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng v\u1edbi Food Evaluator trong chu\u1ed7i pizza c\u1ee7a b\u1ea1n?<\/h3>\n

M\u1ed7i c\u00f4ng ty kh\u00e1c nhau v\u00e0 c\u00f3 c\u00e1c t\u00ednh n\u0103ng l\u00e0m vi\u1ec7c ri\u00eang c\u1ee7a m\u00ecnh, v\u00ec v\u1eady kh\u00f4ng c\u00f3 gi\u1ea3i ph\u00e1p ph\u1ed5 bi\u1ebfn ho\u1eb7c k\u1ebf ho\u1ea1ch gi\u00e1 cho t\u1ea5t c\u1ea3 c\u00e1c tr\u01b0\u1eddng h\u1ee3p. Ph\u01b0\u01a1ng ph\u00e1p thu th\u1eadp ph\u1ea3n h\u1ed3i, c\u00e2u h\u1ecfi kh\u1ea3o s\u00e1t, thi\u1ebft l\u1eadp h\u1ec7 th\u1ed1ng ch\u1ec9 l\u00e0 m\u1ed9t v\u00e0i trong s\u1ed1 c\u00e1c y\u1ebfu t\u1ed1 c\u1ea7n \u0111\u01b0\u1ee3c x\u00e2y d\u1ef1ng v\u00e0 thi\u1ebft l\u1eadp \u0111\u1ed9c l\u1eadp cho m\u1ed7i doanh nghi\u1ec7p ri\u00eang bi\u1ec7t. V\u00ec v\u1eady, \u0111\u1ec3 b\u1eaft \u0111\u1ea7u l\u00e0m vi\u1ec7c v\u1edbi Food Evaluator v\u00e0 t\u1ed5 ch\u1ee9c m\u1ed9t h\u1ec7 th\u1ed1ng ph\u1ea3n h\u1ed3i kh\u00e1ch h\u00e0ng t\u1ef1 \u0111\u1ed9ng trong nh\u00e0 h\u00e0ng pizza c\u1ee7a b\u1ea1n, xin vui l\u00f2ng \u0111i\u1ec1n v\u00e0o c\u00e1c \u00f4 Price Quotation Request. C\u00e1c chuy\u00ean gia c\u1ee7a ch\u00fang t\u00f4i s\u1ebd ki\u1ec3m tra v\u00e0 li\u00ean h\u1ec7 v\u1edbi b\u1ea1n v\u1edbi c\u00e1c l\u1ef1a ch\u1ecdn th\u1ef1c hi\u1ec7n c\u00f3 s\u1eb5n v\u00e0 th\u00f4ng tin ng\u00e2n s\u00e1ch \u01b0\u1edbc t\u00ednh.<\/p>\n

Ch\u00e0o m\u1eebng \u0111\u1ebfn Food Evaluator, n\u01a1i ch\u00fang t\u00f4i gi\u00fap c\u00e1c nh\u00e0 h\u00e0ng pizza v\u00e0 c\u00e1c c\u01a1 s\u1edf th\u1ef1c ph\u1ea9m kh\u00e1c d\u1ef1 \u0111o\u00e1n nhu c\u1ea7u c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 lu\u00f4n ph\u1ee5c v\u1ee5 h\u1ecd t\u1ed1t h\u01a1n so v\u1edbi c\u00e1c \u0111\u1ed1i th\u1ee7 c\u1ea1nh tranh.<\/p>\n

<\/div>\n","protected":false},"excerpt":{"rendered":"

\u1ea8m th\u1ef1c \u00dd ph\u1ed5 bi\u1ebfn tr\u00ean kh\u1eafp th\u1ebf gi\u1edbi, v\u00ec v\u1eady kh\u00f4ng ng\u1ea1c nhi\u00ean khi pizza \u0111\u00e3 tr\u1edf th\u00e0nh m\u1ed9t ph\u1ea7n kh\u00f4ng th\u1ec3 thi\u1ebfu c\u1ee7a v\u0103n h\u00f3a nh\u00e0 h\u00e0ng. Tuy nhi\u00ean, s\u1ef1 ph\u1ed5 bi\u1ebfn\u2026<\/p>\n","protected":false},"author":0,"featured_media":10695,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[],"tags":[],"class_list":["post-26535","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":[],"jetpack_sharing_enabled":true,"jetpack_featured_media_url":"https:\/\/examinare.ecommerce.theonlykroon.com\/wp-content\/uploads\/sites\/5\/2026\/10\/news-1277.webp","_links":{"self":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/posts\/26535","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/comments?post=26535"}],"version-history":[{"count":1,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/posts\/26535\/revisions"}],"predecessor-version":[{"id":26536,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/posts\/26535\/revisions\/26536"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/media\/10695"}],"wp:attachment":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/media?parent=26535"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/categories?post=26535"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/tags?post=26535"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}