{"id":26533,"date":"2019-09-20T12:19:00","date_gmt":"2019-09-20T10:19:00","guid":{"rendered":"https:\/\/examinare.ecommerce.theonlykroon.com\/?p=26533"},"modified":"2019-09-20T12:19:00","modified_gmt":"2019-09-20T10:19:00","slug":"optimal-ways-to-collect-customer-feedback-in-fast-food-restaurants","status":"publish","type":"post","link":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/news\/2019\/09\/20\/optimal-ways-to-collect-customer-feedback-in-fast-food-restaurants\/","title":{"rendered":"C\u00e1c c\u00e1ch t\u1ed1i \u01b0u \u0111\u1ec3 thu th\u1eadp ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng trong c\u00e1c nh\u00e0 h\u00e0ng Fast Food"},"content":{"rendered":"

Ng\u00e0y nay ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng l\u00e0 m\u1ed9t ph\u1ea7n quan tr\u1ecdng c\u1ee7a c\u00e1c ho\u1ea1t \u0111\u1ed9ng ti\u1ebfp th\u1ecb trong ng\u00e0nh kinh doanh nh\u00e0 h\u00e0ng th\u1ee9c \u0103n nhanh. Nh\u1eefng nh\u1eadn th\u1ee9c gi\u00e1 tr\u1ecb \u0111\u01b0\u1ee3c nh\u1eadn t\u1eeb kh\u00e1ch h\u00e0ng th\u1ef1c s\u1ef1 v\u00e0 m\u00f4 t\u1ea3 t\u00ecnh h\u00ecnh hi\u1ec7n t\u1ea1i c\u1ee7a c\u01a1 s\u1edf cung c\u1ea5p cho c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd d\u1eef li\u1ec7u h\u1ee3p l\u00fd v\u1ec1 vi\u1ec7c c\u1ea3i thi\u1ec7n menu, th\u1ef1c ph\u1ea9m, d\u1ecbch v\u1ee5 kh\u00e1ch h\u00e0ng v\u00e0 c\u00f4ng vi\u1ec7c n\u00f3i chung.<\/p>\n

Tuy nhi\u00ean, nhi\u1ec7m v\u1ee5 khuy\u1ebfn kh\u00edch m\u1ecdi ng\u01b0\u1eddi \u0111\u1ec3 l\u1ea1i \u00fd ki\u1ebfn c\u1ee7a h\u1ecd ho\u1eb7c \u0111i\u1ec1n v\u00e0o cu\u1ed9c kh\u1ea3o s\u00e1t th\u1ef1c ph\u1ea9m nhanh l\u00e0 m\u1ed9t \u0111i\u1ec1u kh\u00f3 kh\u0103n v\u00e0 kh\u00f4ng n\u00ean b\u1ecb \u0111\u00e1nh gi\u00e1 th\u1ea5p. C\u00e1c cu\u1ed9c th\u0103m d\u00f2 tr\u00ean trang web v\u00e0 c\u00e1c cu\u1ed9c th\u0103m d\u00f2 nh\u1eadn \u0111\u01b0\u1ee3c mang l\u1ea1i k\u1ebft qu\u1ea3 th\u1ecfa m\u00e3n v\u00e0 l\u00e0m th\u1ebf n\u00e0o ch\u00fang ta c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng c\u00f4ng ngh\u1ec7 hi\u1ec7n \u0111\u1ea1i \u0111\u1ec3 thu th\u1eadp ph\u1ea3n h\u1ed3i ch\u1ea5t l\u01b0\u1ee3ng h\u01a1n theo c\u00e1ch hi\u1ec7u qu\u1ea3 nh\u1ea5t?<\/p>\n

\u0110i\u1ec1u g\u00ec khi\u1ebfn ng\u01b0\u1eddi ta t\u1eeb ch\u1ed1i d\u00e0nh th\u1eddi gian cho kh\u1ea3o s\u00e1t kh\u00e1ch h\u00e0ng?<\/h2>\n

Nhi\u1ec1u nghi\u00ean c\u1ee9u c\u1ee7a c\u00e1c c\u00f4ng ty ti\u1ebfp th\u1ecb \u0111\u1ed9c l\u1eadp cho th\u1ea5y ch\u1ec9 c\u00f3 10% kh\u00e1ch h\u00e0ng th\u1ef1c ph\u1ea9m nhanh l\u01b0u l\u1ea1i h\u00f3a \u0111\u01a1n c\u1ee7a h\u1ecd \u0111\u1ec3 tham gia v\u00e0o cu\u1ed9c kh\u1ea3o s\u00e1t sau \u0111\u00f3, ngay c\u1ea3 v\u1edbi kh\u1ea3 n\u0103ng nh\u1eadn \u0111\u01b0\u1ee3c m\u1ed9t ph\u1ea7n th\u01b0\u1edfng. T\u1ef7 l\u1ec7 kh\u00e1 th\u1ea5p c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c gi\u1ea3i th\u00edch v\u1edbi m\u1ed9t th\u1ef1c t\u1ebf kh\u00f4ng \u0111\u01b0\u1ee3c ti\u1ebft l\u1ed9 kh\u00e1c: m\u1ed9t n\u1eeda s\u1ed1 ng\u01b0\u1eddi th\u1eadm ch\u00ed kh\u00f4ng ch\u00fa \u00fd \u0111\u1ebfn b\u1ea5t k\u1ef3 th\u00f4ng tin n\u00e0o v\u1ec1 c\u00e1c cu\u1ed9c kh\u1ea3o s\u00e1t. C\u00e1c l\u00fd do ph\u1ed5 bi\u1ebfn nh\u1ea5t khi\u1ebfn ng\u01b0\u1eddi ta t\u1eeb ch\u1ed1i chia s\u1ebb ph\u1ea3n h\u1ed3i c\u1ee7a h\u1ecd l\u00e0 \u0111\u1ed9ng l\u1ef1c kh\u00f4ng \u0111\u1ee7 (gi\u1ea3i th\u01b0\u1edfng, m\u00e0 h\u1ecd coi l\u00e0 kh\u00f4ng \u0111\u00e1ng), thi\u1ebfu th\u1eddi gian r\u1ea3nh v\u00e0 ph\u1ee9c t\u1ea1p qu\u00e1 m\u1ee9c c\u1ee7a c\u00e1c cu\u1ed9c kh\u1ea3o s\u00e1t.<\/p>\n

\u0110\u1ed3ng th\u1eddi (v\u00e0 n\u00f3 r\u1ea5t quan tr\u1ecdng \u0111\u1ec3 nh\u1ea5n m\u1ea1nh), h\u01a1n 85% kh\u00e1ch h\u00e0ng th\u1ef1c ph\u1ea9m nhanh n\u00f3i r\u1eb1ng h\u1ecd ch\u1eafc ch\u1eafn s\u1ebd cung c\u1ea5p ph\u1ea3n h\u1ed3i c\u1ee7a h\u1ecd, n\u1ebfu c\u00f3 m\u1ed9t c\u00e1ch d\u1ec5 d\u00e0ng v\u00e0 d\u1ec5 d\u00e0ng \u0111\u1ec3 l\u00e0m \u0111i\u1ec1u n\u00e0y. N\u00f3 c\u00f3 ngh\u0129a l\u00e0 nhi\u1ec1u c\u00f4ng ty \u0111\u01a1n gi\u1ea3n l\u00e0 m\u1ea5t c\u01a1 h\u1ed9i c\u1ea3i thi\u1ec7n c\u00f4ng vi\u1ec7c v\u00e0 ho\u1ea1t \u0111\u1ed9ng c\u1ee7a h\u1ecd \u1edf m\u1ed9t s\u1ed1 \u0111\u1ecba \u0111i\u1ec3m nh\u1ea5t \u0111\u1ecbnh b\u1eb1ng c\u00e1ch s\u1eed d\u1ee5ng ph\u01b0\u01a1ng ph\u00e1p thu th\u1eadp ph\u1ea3n h\u1ed3i sai ho\u1eb7c kh\u00f4ng l\u00e0m \u0111i\u1ec1u \u0111\u00f3.<\/p>\n

C\u00e1ch thu th\u1eadp ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng th\u1ee9c \u0103n nhanh hi\u1ec7u qu\u1ea3 b\u1eb1ng Food Evaluator.<\/h2>\n

H\u1ec7 th\u1ed1ng Food Evaluator \u0111\u01b0\u1ee3c ph\u00e1t tri\u1ec3n d\u1ef1a tr\u00ean t\u1ea5t c\u1ea3 c\u00e1c nghi\u00ean c\u1ee9u \u0111\u01b0\u1ee3c m\u00f4 t\u1ea3 \u1edf tr\u00ean v\u00e0 ch\u1ec9 ch\u1ee9a c\u00e1c ch\u1ee9c n\u0103ng \u0111\u01b0\u1ee3c y\u00eau c\u1ea7u v\u00e0 hi\u1ec7u qu\u1ea3 nh\u1ea5t.<\/p>\n

    \n
  1. Cho ph\u00e9p g\u1eedi c\u00e1c cu\u1ed9c kh\u1ea3o s\u00e1t tr\u1ef1c ti\u1ebfp \u0111\u1ebfn email c\u1ee7a kh\u00e1ch h\u00e0ng b\u1eb1ng tay ho\u1eb7c thi\u1ebft l\u1eadp m\u1ed9t cu\u1ed9c g\u1ecdi t\u1ef1 \u0111\u1ed9ng b\u1edfi ch\u00ednh h\u1ec7 th\u1ed1ng th\u00f4ng qua nh\u00f3m kh\u00e1ch h\u00e0ng nh\u1ea5t \u0111\u1ecbnh ho\u1eb7c d\u1ef1a tr\u00ean m\u1ed9t s\u1ed1 k\u00edch ho\u1ea1t. B\u1eb1ng c\u00e1ch n\u00e0y, kh\u00e1ch h\u00e0ng, nh\u1eefng ng\u01b0\u1eddi n\u00e9m ti\u1ec1n thu \u0111\u01b0\u1ee3c ho\u1eb7c kh\u00f4ng \u0111\u1ebfn th\u0103m trang web c\u1ee7a b\u1ea1n (nh\u1edb r\u1eb1ng n\u00f3 kh\u00f4ng nh\u1ecf h\u01a1n 50% c\u1ee7a c\u01a1 s\u1edf kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n) s\u1ebd \u0111\u01b0\u1ee3c ti\u1ebfp c\u1eadn.<\/li>\n
  2. Cho c\u01a1 h\u1ed9i t\u1ed5 ch\u1ee9c m\u1ed9t \u0111i\u1ec3m th\u1ecfa m\u00e3n kh\u00e1ch h\u00e0ng trong nh\u00e0 h\u00e0ng th\u1ee9c \u0103n nhanh c\u1ee7a b\u1ea1n. Kh\u1ea3o s\u00e1t \u0111\u01b0\u1ee3c t\u1ea3i s\u1eb5n tr\u00ean m\u1ed9t m\u00e1y t\u00ednh b\u1ea3ng v\u00e0 b\u1ea5t k\u1ef3 kh\u00e1ch h\u00e0ng n\u00e0o mu\u1ed1n chia s\u1ebb \u00fd t\u01b0\u1edfng c\u1ee7a h\u1ecd ho\u1eb7c \u0111\u00e1nh gi\u00e1 c\u00f4ng vi\u1ec7c c\u1ee7a c\u01a1 s\u1edf c\u1ee7a b\u1ea1n c\u00f3 th\u1ec3 l\u00e0m \u0111i\u1ec1u \u0111\u00f3 ngay t\u1ea1i ch\u1ed7. V\u00ec v\u1eady, b\u1ea1n s\u1ebd ti\u1ebfp c\u1eadn nh\u1eefng ng\u01b0\u1eddi b\u1eadn r\u1ed9n, nh\u1eefng ng\u01b0\u1eddi n\u1ebfu kh\u00f4ng l\u00e0m m\u1ed9t vi\u1ec7c ngay l\u1eadp t\u1ee9c, th\u00ec h\u1ecd s\u1ebd kh\u00f4ng bao gi\u1edd l\u00e0m n\u00f3 c\u1ea3.<\/li>\n
  3. C\u00e1c chuy\u00ean gia kh\u1ea3o s\u00e1t c\u1ee7a Food Evaluator s\u1ebd chu\u1ea9n b\u1ecb cho cu\u1ed9c kh\u1ea3o s\u00e1t \u0111\u00fang, kh\u00f4ng ch\u1ee9a c\u00e1c chi ti\u1ebft kh\u00f4ng c\u1ea7n thi\u1ebft, mang l\u1ea1i th\u00f4ng tin ch\u00ednh x\u00e1c, li\u00ean quan v\u00e0 d\u1ec5 d\u00e0ng s\u1eed d\u1ee5ng t\u1eeb ph\u00eda kh\u00e1ch h\u00e0ng. Kh\u00f4ng ch\u1ec9 ph\u1ea7n m\u1ec1m, m\u00e0 ch\u00ednh vi\u1ec7c x\u00e2y d\u1ef1ng kh\u1ea3o s\u00e1t c\u0169ng r\u1ea5t quan tr\u1ecdng trong nhi\u1ec7m v\u1ee5 thu th\u1eadp ph\u1ea3n h\u1ed3i \u0111\u01b0\u1ee3c t\u00ecm ki\u1ebfm.<\/li>\n<\/ol>\n

    Food Evaluator l\u00e0 m\u1ed9t gi\u1ea3i ph\u00e1p ho\u00e0n ch\u1ec9nh v\u00e0 to\u00e0n di\u1ec7n \u0111\u1ec3 chu\u1ea9n b\u1ecb c\u00e1c c\u00e2u h\u1ecfi, thu th\u1eadp c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 ph\u00e2n t\u00edch ch\u00fang trong ch\u1ebf \u0111\u1ed9 t\u1ef1 \u0111\u1ed9ng ho\u1eb7c b\u00e1n t\u1ef1 \u0111\u1ed9ng. Nh\u1eefng \u01b0u \u0111i\u1ec3m c\u1ee7a c\u00f4ng ngh\u1ec7 m\u1edbi cho ph\u00e9p thu h\u00fat s\u1ef1 ch\u00fa \u00fd c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 lo\u1ea1i b\u1ecf b\u1ea5t k\u1ef3 r\u00e0o c\u1ea3n n\u00e0o tr\u00ean con \u0111\u01b0\u1eddng h\u1ecdc h\u1ecfi nh\u1eefng g\u00ec ng\u01b0\u1eddi ta th\u1ef1c s\u1ef1 mu\u1ed1n v\u00e0 c\u1ea7n.<\/p>\n

    Li\u00ean h\u1ec7 v\u1edbi ch\u00fang t\u00f4i qua email.<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

    Ng\u00e0y nay ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng l\u00e0 m\u1ed9t ph\u1ea7n quan tr\u1ecdng c\u1ee7a c\u00e1c ho\u1ea1t \u0111\u1ed9ng ti\u1ebfp th\u1ecb trong ng\u00e0nh kinh doanh nh\u00e0 h\u00e0ng th\u1ee9c \u0103n nhanh. Nh\u1eefng nh\u1eadn th\u1ee9c gi\u00e1 tr\u1ecb \u0111\u01b0\u1ee3c\u2026<\/p>\n","protected":false},"author":0,"featured_media":10851,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[],"tags":[],"class_list":["post-26533","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":[],"jetpack_sharing_enabled":true,"jetpack_featured_media_url":"https:\/\/examinare.ecommerce.theonlykroon.com\/wp-content\/uploads\/sites\/5\/2026\/10\/news-1276.webp","_links":{"self":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/posts\/26533","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/comments?post=26533"}],"version-history":[{"count":1,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/posts\/26533\/revisions"}],"predecessor-version":[{"id":26534,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/posts\/26533\/revisions\/26534"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/media\/10851"}],"wp:attachment":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/media?parent=26533"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/categories?post=26533"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/tags?post=26533"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}