{"id":26478,"date":"2019-03-04T10:57:00","date_gmt":"2019-03-04T09:57:00","guid":{"rendered":"https:\/\/examinare.ecommerce.theonlykroon.com\/?p=26478"},"modified":"2019-03-04T10:57:00","modified_gmt":"2019-03-04T09:57:00","slug":"food-evaluator-the-perfect-implementation-of-customer-satisfaction-surveys-in-a-restaurant","status":"publish","type":"post","link":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/news\/2019\/03\/04\/food-evaluator-the-perfect-implementation-of-customer-satisfaction-surveys-in-a-restaurant\/","title":{"rendered":"Food Evaluator, s\u1ef1 th\u1ef1c hi\u1ec7n ho\u00e0n h\u1ea3o c\u1ee7a c\u00e1c cu\u1ed9c kh\u1ea3o s\u00e1t h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng trong m\u1ed9t nh\u00e0 h\u00e0ng."},"content":{"rendered":"

Kh\u00f4ng ai s\u1ebd ph\u1ee7 nh\u1eadn t\u00e1c \u0111\u1ed9ng t\u00edch c\u1ef1c v\u00e0 s\u1eed d\u1ee5ng, m\u00e0 h\u1ecdc h\u1ecfi ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng l\u00e0m cho doanh nghi\u1ec7p. Tuy nhi\u00ean, t\u1ed5 ch\u1ee9c n\u00f3 theo m\u1ed9t c\u00e1ch th\u01b0\u1eddng xuy\u00ean ho\u1eb7c \u0111\u1ecbnh k\u1ef3 c\u00f9ng v\u1edbi t\u1ec9 l\u1ec7 ph\u1ea3n h\u1ed3i th\u1ecfa m\u00e3n \u0111\u1ec3 \u0111\u01b0a ra k\u1ebft lu\u1eadn \u0111\u00fang lu\u00f4n l\u00e0 m\u1ed9t th\u00e1ch th\u1ee9c. Qu\u00e1 tr\u00ecnh n\u00e0y n\u00ean d\u1ec5 s\u1eed d\u1ee5ng, nhanh ch\u00f3ng (kh\u00f4ng c\u00f3 c\u00e1c b\u01b0\u1edbc kh\u00f4ng c\u1ea7n thi\u1ebft) v\u00e0 th\u00fa v\u1ecb, n\u1ebfu kh\u00f4ng th\u00ec kh\u00f4ng ai s\u1ebd d\u00e0nh th\u1eddi gian qu\u00fd b\u00e1u c\u1ee7a h\u1ecd cho n\u00f3 ho\u1eb7c \u0111\u01b0a ra nh\u1eefng c\u00e2u tr\u1ea3 l\u1eddi c\u00f3 \u00fd ngh\u0129a. Trong b\u00e0i vi\u1ebft n\u00e0y, ch\u00fang t\u00f4i s\u1ebd chia s\u1ebb m\u1ed9t s\u1ed1 m\u1eb9o th\u00e0nh c\u00f4ng v\u1ec1 t\u1ed5 ch\u1ee9c kh\u1ea3o s\u00e1t s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng trong nh\u00e0 h\u00e0ng, \u0111\u00e3 ch\u1ee9ng minh \u0111\u01b0\u1ee3c hi\u1ec7u qu\u1ea3 c\u1ee7a n\u00f3.<\/p>\n

Tr\u1ea3 l\u1eddi tr\u00ean thi\u1ebft b\u1ecb l\u00e0 m\u1ed9t c\u00e1ch \u0111\u1ec3 nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i ngay l\u1eadp t\u1ee9c v\u00e0 \u0111\u1ea3m b\u1ea3o b\u1edfi c\u00e1c cu\u1ed9c kh\u1ea3o s\u00e1t Th\u1ecfa m\u00e3n Kh\u00e1ch h\u00e0ng.<\/h2>\n

M\u1ed7i nh\u00e0 qu\u1ea3n l\u00fd li\u00ean quan \u0111\u1ebfn kh\u1ea3o s\u00e1t s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng bi\u1ebft r\u1eb1ng 30% t\u1ef7 l\u1ec7 ph\u1ea3n h\u1ed3i l\u00e0 m\u1ed9t tham s\u1ed1 ho\u00e0n h\u1ea3o, kh\u00e1 kh\u00f3 \u0111\u1ea1t \u0111\u01b0\u1ee3c. N\u1ebfu h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd nh\u00e0 h\u00e0ng kh\u00f4ng ch\u1ee9a m\u1ed9t gi\u1ea3i ph\u00e1p t\u1ef1 \u0111\u1ed9ng, y\u00eau c\u1ea7u d\u1eef li\u1ec7u li\u00ean h\u1ec7 kh\u00e1ch h\u00e0ng v\u00e0 sau \u0111\u00f3 g\u1eedi v\u00e0 ph\u00e2n t\u00edch k\u1ebft qu\u1ea3 b\u1eb1ng tay s\u1ebd t\u1ed1n qu\u00e1 nhi\u1ec1u n\u1ed7 l\u1ef1c, trong khi ch\u1ec9 mang l\u1ea1i l\u1ee3i \u00edch \u00edt \u1ecfi. Tuy nhi\u00ean, lu\u00f4n lu\u00f4n c\u00f3 m\u1ed9t l\u1ed1i ra v\u00e0 ph\u1ea3n h\u1ed3i Point-of-experience t\u1eeb Food Evaluator l\u00e0 \u0111i\u1ec1u b\u00e1c s\u0129 \u0111\u00e3 ra l\u1ec7nh.<\/p>\n

\u0110\u00e2y l\u00e0 m\u1ed9t c\u00e1ch d\u1ec5 s\u1eed d\u1ee5ng nh\u01b0ng hi\u1ec7u qu\u1ea3 \u0111\u1ec3 thu th\u1eadp ki\u1ebfn \u200b\u200bth\u1ee9c c\u1ee7a kh\u00e1ch h\u00e0ng ngay t\u1ea1i nh\u00e0 h\u00e0ng. Khi kh\u00e1ch h\u00e0ng \u0111\u00e3 \u0103n ho\u1eb7c \u0111ang ch\u1edd nh\u1eadn ti\u1ec1n \u0111\u1ec3 tr\u1ea3 theo \u0111\u00f3, \u0111\u00f3 l\u00e0 m\u1ed9t th\u1eddi \u0111i\u1ec3m th\u00edch h\u1ee3p \u0111\u1ec3 h\u1ecfi v\u1ec1 \u1ea5n t\u01b0\u1ee3ng c\u1ee7a h\u1ecd v\u1ec1 c\u01a1 s\u1edf c\u1ee7a b\u1ea1n. V\u1edbi m\u1ed9t c\u00fa nh\u1ea5n n\u00fat, cu\u1ed9c kh\u1ea3o s\u00e1t \u0111\u01b0\u1ee3c t\u1ea3i s\u1eb5n tr\u00ean m\u00e0n h\u00ecnh c\u1ee7a m\u1ed9t m\u00e1y t\u00ednh b\u1ea3ng \/ \u0111i\u1ec7n tho\u1ea1i th\u00f4ng minh v\u00e0 c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c chuy\u1ec3n cho kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n \u0111\u1ec3 nh\u1eadn \u0111\u01b0\u1ee3c c\u00e2u tr\u1ea3 l\u1eddi cho m\u1ed9t v\u00e0i c\u00e2u h\u1ecfi ng\u1eafn v\u1ec1 d\u1ecbch v\u1ee5, th\u1ef1c ph\u1ea9m v\u00e0 \u0111\u1ed3 u\u1ed1ng, b\u1ea7u kh\u00f4ng kh\u00ed t\u1ed5ng th\u1ec3 v\u00e0 v\u00e2n v\u00e2n. \u0110\u00f3 l\u00e0 m\u1ed9t c\u01a1 h\u1ed9i tuy\u1ec7t v\u1eddi \u0111\u1ec3 thu th\u1eadp th\u00f4ng tin gi\u00e1 tr\u1ecb trong khi n\u00f3 v\u1eabn c\u00f2n “n\u00f3ng”. K\u1ebft qu\u1ea3 \u0111\u01b0\u1ee3c ph\u00e2n t\u00edch ngay l\u1eadp t\u1ee9c v\u00e0 hi\u1ec3n th\u1ecb b\u00ean trong b\u1ea3ng \u0111i\u1ec1u khi\u1ec3n c\u1ee7a qu\u1ea3n l\u00fd.<\/p>\n

C\u00e1ch chuy\u1ec3n \u0111\u1ed5i ph\u1ea3n h\u1ed3i kh\u00e1ch h\u00e0ng th\u00e0nh m\u1ed9t chi\u1ebfn l\u01b0\u1ee3c th\u1eafng l\u1ee3i.<\/h2>\n

R\u00f5 r\u00e0ng l\u00e0 kh\u00f4ng ph\u1ea3i ai c\u0169ng mu\u1ed1n d\u00e0nh th\u1eddi gian c\u00e1 nh\u00e2n t\u1ea1i nh\u00e0 h\u00e0ng cho c\u00e1c cu\u1ed9c kh\u1ea3o s\u00e1t. Ngay c\u1ea3 khi kh\u1ea3o s\u00e1t c\u1ee7a b\u1ea1n ng\u1eafn, vui nh\u1ed9n ho\u1eb7c \u0111\u1eb9p, tr\u1ea3 l\u1eddi c\u00e1c c\u00e2u h\u1ecfi c\u1ee7a n\u00f3 lu\u00f4n l\u00e0 m\u1ed9t l\u1ee3i \u00edch c\u1ee7a kh\u00e1ch h\u00e0ng. Tuy nhi\u00ean, th\u1ef1c h\u00e0nh l\u00e2u d\u00e0i cho th\u1ea5y c\u00f3 m\u1ed9t gi\u1ea3i ph\u00e1p ho\u00e0n h\u1ea3o cho \u0111i\u1ec1u n\u00e0y. N\u1ebfu b\u1ea1n c\u00f3 th\u1ec3 thu h\u00fat ho\u1eb7c th\u00fac \u0111\u1ea9y ng\u01b0\u1eddi kh\u00e1c, h\u1ecd s\u1ebd vui v\u1ebb gi\u00fap b\u1ea1n. Cho m\u1ed9t gi\u1ea3m gi\u00e1 nh\u1ecf ho\u1eb7c c\u00e0 ph\u00ea mi\u1ec5n ph\u00ed (ho\u1eb7c \u00edt nh\u1ea5t l\u00e0 m\u1ed9t c\u01a1 h\u1ed9i \u0111\u1ec3 gi\u00e0nh \u0111\u01b0\u1ee3c m\u1ed9t th\u1ee9 g\u00ec \u0111\u00f3 b\u1ed5 sung) cho cu\u1ed9c kh\u1ea3o s\u00e1t ho\u00e0n th\u00e0nh v\u00e0 b\u1ea1n s\u1ebd kh\u00f4ng ch\u1ec9 c\u00f3 t\u1ef7 l\u1ec7 tr\u1ea3 l\u1eddi cao h\u01a1n nhi\u1ec1u, m\u00e0 c\u00f2n t\u0103ng \u0111\u00e1ng k\u1ec3 x\u00e1c su\u1ea5t kh\u00e1ch h\u00e0ng quay l\u1ea1i th\u0103m.<\/p>\n

L\u1ec7nh Food Evaluator v\u00e0 l\u1ee3i \u00edch t\u1eeb nhi\u1ec1u t\u00ednh n\u0103ng b\u1ed5 sung kh\u00e1c.<\/h2>\n

“Tr\u1ea3 l\u1eddi trong thi\u1ebft b\u1ecb” kh\u00f4ng ph\u1ea3i l\u00e0 c\u00e1ch duy nh\u1ea5t \u0111\u1ec3 nh\u1eadn ph\u1ea3n h\u1ed3i kh\u00e1ch h\u00e0ng nh\u00e0 h\u00e0ng c\u00f3 s\u1eb5n trong Food Evaluator. N\u00f3 c\u0169ng c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n \u0111\u1ec3 t\u1ef1 \u0111\u1ed9ng g\u1eedi c\u00e1c cu\u1ed9c kh\u1ea3o s\u00e1t \u0111\u1ebfn kh\u00e1ch h\u00e0ng qu\u00e9t m\u00e3 QR nh\u1ea5t \u0111\u1ecbnh ho\u1eb7c truy c\u1eadp m\u1ed9t trang tr\u00ean trang web c\u1ee7a b\u1ea1n. D\u0129 nhi\u00ean, vi\u1ec7c g\u1eedi c\u00e2u h\u1ecfi c\u0169ng c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n th\u1ee7 c\u00f4ng b\u1edfi m\u1ed9t ng\u01b0\u1eddi \u0111\u01b0\u1ee3c \u1ee7y quy\u1ec1n. Food Evaluator d\u1ecbch v\u1ee5 c\u0169ng bao g\u1ed3m vi\u1ec7c t\u1ea1o kh\u1ea3o s\u00e1t c\u00e1 nh\u00e2n b\u1edfi c\u00e1c chuy\u00ean gia c\u1ee7a c\u00f4ng ty ch\u00fang t\u00f4i, c\u00e0i \u0111\u1eb7t h\u1ec7 th\u1ed1ng, c\u1ea5u h\u00ecnh v\u00e0 nhi\u1ec1u h\u01a1n n\u1eefa. B\u1ea1n c\u00f3 th\u1ec3 \u0111\u1eb7t mua m\u1ed9t t\u00e0i kho\u1ea3n tr\u00ean trang web c\u1ee7a ch\u00fang t\u00f4i ho\u1eb7c li\u00ean h\u1ec7 v\u1edbi ch\u00fang t\u00f4i \u0111\u1ec3 c\u00f3 th\u00eam th\u00f4ng tin v\u1ec1 n\u1ec1n t\u1ea3ng v\u00e0 c\u00e1ch n\u00f3 c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c t\u00edch h\u1ee3p v\u00e0o qu\u00e1 tr\u00ecnh l\u00e0m vi\u1ec7c th\u01b0\u1eddng xuy\u00ean c\u1ee7a b\u1ea1n.<\/p>\n","protected":false},"excerpt":{"rendered":"

Kh\u00f4ng ai s\u1ebd ph\u1ee7 nh\u1eadn t\u00e1c \u0111\u1ed9ng t\u00edch c\u1ef1c v\u00e0 s\u1eed d\u1ee5ng, m\u00e0 h\u1ecdc h\u1ecfi ph\u1ea3n h\u1ed3i c\u1ee7a kh\u00e1ch h\u00e0ng l\u00e0m cho doanh nghi\u1ec7p. Tuy nhi\u00ean, t\u1ed5 ch\u1ee9c n\u00f3 theo m\u1ed9t c\u00e1ch th\u01b0\u1eddng xuy\u00ean\u2026<\/p>\n","protected":false},"author":0,"featured_media":9954,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[],"tags":[],"class_list":["post-26478","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":[],"jetpack_sharing_enabled":true,"jetpack_featured_media_url":"https:\/\/examinare.ecommerce.theonlykroon.com\/wp-content\/uploads\/sites\/5\/2026\/10\/news-1170.webp","_links":{"self":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/posts\/26478","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/comments?post=26478"}],"version-history":[{"count":1,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/posts\/26478\/revisions"}],"predecessor-version":[{"id":26479,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/posts\/26478\/revisions\/26479"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/media\/9954"}],"wp:attachment":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/media?parent=26478"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/categories?post=26478"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/tags?post=26478"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}