{"id":26466,"date":"2019-02-01T09:14:00","date_gmt":"2019-02-01T08:14:00","guid":{"rendered":"https:\/\/examinare.ecommerce.theonlykroon.com\/?p=26466"},"modified":"2019-02-01T09:14:00","modified_gmt":"2019-02-01T08:14:00","slug":"how-to-handle-negative-feedback-in-your-clinic-5-ways-to-be-better","status":"publish","type":"post","link":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/news\/2019\/02\/01\/how-to-handle-negative-feedback-in-your-clinic-5-ways-to-be-better\/","title":{"rendered":"C\u00e1ch x\u1eed l\u00fd ph\u1ea3n h\u1ed3i ti\u00eau c\u1ef1c: 5 c\u00e1ch \u0111\u1ec3 c\u1ea3i thi\u1ec7n."},"content":{"rendered":"

Ch\u00fang ta \u0111\u1ec1u c\u00f3, nh\u1eefng \u0111\u00e1nh gi\u00e1 c\u1ee7a kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y h\u01a1i kh\u00f4ng c\u00f4ng b\u1eb1ng. H\u1ea7u h\u1ebft c\u00e1c \u0111\u00e1nh gi\u00e1 m\u00e0 \u0111\u01b0\u1ee3c tr\u1ea3i nghi\u1ec7m ti\u00eau c\u1ef1c ho\u1eb7c \u0111\u01a1n gi\u1ea3n l\u00e0 ngu ng\u1ed1c l\u00e0 kho b\u00e1u c\u1ee7a ph\u1ea3n h\u1ed3i. S\u1eed d\u1ee5ng n\u00f3 m\u1ed9t c\u00e1ch kh\u00f4n ngoan s\u1ebd gi\u00fap ph\u00f2ng kh\u00e1m c\u1ee7a b\u1ea1n t\u1ed1t h\u01a1n, \u1edf \u0111\u00e2y ch\u00fang t\u00f4i \u0111\u00e3 vi\u1ebft m\u1ed9t s\u1ed1 l\u1eddi khuy\u00ean, ch\u00fang kh\u00f4ng ph\u00f9 h\u1ee3p v\u1edbi m\u1ecdi ng\u01b0\u1eddi nh\u01b0ng c\u00f3 th\u1ec3 ph\u00f9 h\u1ee3p v\u1edbi b\u1ea1n.<\/p>\n

M\u1eddi \u0111\u1ebfn m\u1ed9t cu\u1ed9c \u0111\u1ed1i tho\u1ea1i. (H\u00e3y l\u00e0 ng\u01b0\u1eddi l\u1eafng nghe, kh\u00f4ng ph\u1ea3i n\u00f3i chuy\u1ec7n).<\/h2>\n

Khi b\u1ea1n m\u1eddi m\u1ed9t cu\u1ed9c \u0111\u1ed1i tho\u1ea1i v\u1edbi m\u1ed9t b\u1ec7nh nh\u00e2n c\u1ea3m th\u1ea5y h\u1ecd kh\u00f4ng c\u00f3 \u0111\u01b0\u1ee3c \u0111i\u1ec1u h\u1ecd \u0111\u00e3 tr\u1ea3 ho\u1eb7c kh\u00f4ng ch\u1ea9n \u0111o\u00e1n h\u1ecd \u0111ang mong \u0111\u1ee3i th\u00ec lu\u00f4n c\u00f3 m\u1ed9t c\u00e1ch “kh\u00f4ng d\u1ec5 d\u00e0ng” \u0111\u1ec3 \u0111\u01b0a h\u1ecd v\u00e0o m\u1ed9t t\u00e2m tr\u1ea1ng t\u1ed1t h\u01a1n. \u0110\u00f3 l\u00e0 l\u1eafng nghe nh\u1eefng g\u00ec h\u1ecd c\u1ea3m th\u1ea5y v\u00e0 h\u1ecfi nh\u1eefng c\u00e2u h\u1ecfi, kh\u00f4ng cho h\u1ecd c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a h\u1ecd. \u0110\u1ec3 \u0111\u1ed1i th\u1ee7 c\u1ee7a anh \u1ea5y th\u1ed5i h\u1ebft c\u01a1n gi\u1eadn c\u1ee7a m\u00ecnh v\u00e0 anh s\u1ebd l\u00e0 ng\u01b0\u1eddi chi\u1ebfn th\u1eafng. Nh\u01b0ng tr\u01b0\u1edbc khi b\u1eaft \u0111\u1ea7u b\u00e0i t\u1eadp n\u00e0y, h\u00e3y th\u1eed l\u00e0m \u0111i\u1ec1u t\u01b0\u01a1ng t\u1ef1 v\u1edbi ng\u01b0\u1eddi y\u00eau hay con c\u00e1i c\u1ee7a m\u00ecnh. L\u1ea7n t\u1edbi khi m\u1ed9t “chi\u1ebfn \u0111\u1ea5u” \u0111\u01b0\u1ee3c ch\u1ecdn, h\u00e3y lo\u1ea1i b\u1ecf nh\u1eefng nghi ng\u1edd c\u1ee7a h\u1ecd v\u1edbi nh\u1eefng c\u00e2u h\u1ecfi s\u1ebd khi\u1ebfn h\u1ecd ch\u1eadm l\u1ea1i suy ngh\u0129 c\u1ee7a h\u1ecd nh\u01b0ng h\u00e3y c\u1ea9n th\u1eadn kh\u00f4ng h\u1ecfi nh\u1eefng c\u00e2u h\u1ecfi \u0111\u1ed1i \u0111\u1ea7u sai. C\u1ed1 g\u1eafng \u0111\u1ec3 \u0111i qua c\u00e1c \u0111\u1ed1i tho\u1ea1i trong 50 – 100 t\u1eeb ho\u1eb7c \u00edt h\u01a1n, sau \u0111\u00f3 b\u1ea1n \u0111\u00e3 s\u1eb5n s\u00e0ng \u0111\u1ec3 x\u1eed l\u00fd b\u1ea5t k\u1ef3 ph\u1ea3n h\u1ed3i.<\/p>\n

G\u1eedi hoa v\u00e0o sinh nh\u1eadt c\u1ee7a h\u1ecd.<\/h2>\n

Ph\u1ea7n n\u00e0y c\u00f3 th\u1ec3 l\u00e0 m\u1ed9t ph\u1ea7n nh\u1ea1y c\u1ea3m v\u00ec c\u00f3 nhi\u1ec1u quy \u0111\u1ecbnh v\u1ec1 c\u00e1ch b\u1ec7nh nh\u00e2n v\u00e0 b\u00e1c s\u0129 c\u00f3 th\u1ec3 ph\u1ea3n \u1ee9ng nh\u01b0ng n\u1ebfu c\u00f3 m\u1ed9t ph\u00f2ng l\u1edbn cho ph\u00f2ng kh\u00e1m c\u1ee7a b\u1ea1n th\u00ec g\u1eedi hoa cho b\u1ec7nh nh\u00e2n c\u1ee7a b\u1ea1n c\u00f3 m\u1ed9t tr\u1ea3i nghi\u1ec7m x\u1ea5u, n\u1ebfu kh\u00f4ng th\u1ec3 cho ph\u00f2ng kh\u00e1m tr\u1ea3 ti\u1ec1n cho n\u00f3 th\u00ec h\u00e3y xem x\u00e9t tr\u1ea3 ti\u1ec1n ra kh\u1ecfi t\u00fai. Hoa th\u01b0\u1eddng s\u1ebd cho th\u1ea5y b\u1ea1n quan t\u00e2m v\u00e0 mu\u1ed1n m\u1edf m\u1ed9t k\u00eanh li\u00ean l\u1ea1c v\u1ec1 nh\u1eefng \u0111i\u1ec1u \u0111\u00e3 x\u1ea3y ra sai l\u1ea7m.<\/p>\n

Xem xem c\u00f3 xu h\u01b0\u1edbng g\u00ec kh\u00f4ng.<\/h2>\n

\u0110\u00f4i khi, nh\u1eefng vi\u1ec7c th\u01b0\u1eddng ng\u00e0y c\u00f3 th\u1ec3 tr\u1edf n\u00ean qu\u00e1 th\u01b0\u1eddng xuy\u00ean v\u00e0 ch\u00fang ta qu\u00ean c\u00e1ch \u0111\u1ec3 ph\u00e1t hi\u1ec7n ra s\u1ef1 c\u1ed1 trong nh\u1eefng vi\u1ec7c th\u01b0\u1eddng ng\u00e0y c\u1ee7a m\u00ecnh. V\u00ec c\u00f3 th\u1ec3 c\u00f3 m\u1ed9t v\u1ea5n \u0111\u1ec1 th\u1ef1c s\u1ef1 trong k\u1ebft qu\u1ea3 sau \u0111\u00f3 \u0111\u1ea3m b\u1ea3o b\u1ea1n ki\u1ec3m tra \u0111i\u1ec3m c\u1ee7a b\u1ea1n m\u1ed7i 14 ng\u00e0y ho\u1eb7c m\u1ed9t l\u1ea7n m\u1ed9t th\u00e1ng. N\u1ebfu c\u00f3 m\u1ed9t xu h\u01b0\u1edbng th\u00ec c\u00f3 m\u1ed9t th\u1ee9 g\u00ec \u0111\u00f3 c\u1ea7n ph\u1ea3i l\u00e0m vi\u1ec7c. \u0110\u1ec3 ch\u1eafc l\u00e0 anh kh\u00f4ng l\u00e0m vi\u1ec7c v\u1edbi c\u00e1i kh\u0103n che m\u1eaft.<\/p>\n

\u0110\u1eebng xem nh\u1eefng \u0111\u00e1nh gi\u00e1 tr\u00ean m\u1ea1ng n\u1eefa.<\/h2>\n

N\u1ebfu anh ph\u1ee5 thu\u1ed9c v\u00e0o nh\u1eefng \u0111\u00e1nh gi\u00e1 th\u00ec anh s\u1ebd kh\u00f4ng t\u00ecm th\u1ea5y c\u00e2u tr\u1ea3 l\u1eddi, ch\u1ec9 c\u00f2n nhi\u1ec1u c\u00e2u h\u1ecfi. \u0110\u00e1nh gi\u00e1 tr\u1ef1c tuy\u1ebfn l\u00e0 m\u1ed9t c\u00e1ch \u0111\u1ec3 kh\u00e1ch h\u00e0ng c\u1ea3nh b\u00e1o v\u1ec1 m\u1ed9t doanh nghi\u1ec7p. Kh\u00f4ng ph\u1ea3i l\u00e0 c\u00e1ch \u0111\u1ec3 doanh nghi\u1ec7p tr\u1edf n\u00ean t\u1ed1t h\u01a1n, n\u00f3 s\u1ebd l\u00e3ng ph\u00ed h\u1ea7u h\u1ebft th\u1eddi gian c\u1ee7a b\u1ea1n \u0111\u1ec3 lu\u00f4n s\u1eed d\u1ee5ng \u0111\u00e1nh gi\u00e1 tr\u1ef1c tuy\u1ebfn m\u00e0 b\u1ea1n kh\u00f4ng th\u1ec3 nh\u1eadn \u0111\u01b0\u1ee3c c\u00e2u tr\u1ea3 l\u1eddi t\u1eeb.<\/p>\n

D\u00f9ng Clinic Evaluator.<\/h2>\n

Nh\u01b0 b\u1ea1n c\u00f3 th\u1ec3 \u0111\u00e3 mong \u0111\u1ee3i, t\u1ea5t nhi\u00ean ch\u00fang t\u00f4i mu\u1ed1n qu\u1ea3ng b\u00e1 d\u1ecbch v\u1ee5 c\u1ee7a m\u00ecnh nh\u01b0ng c\u0169ng l\u00e0 m\u1ed9t th\u1ef1c t\u1ebf r\u1eb1ng kh\u00e1ch h\u00e0ng c\u1ee7a ch\u00fang t\u00f4i c\u1ea3m th\u1ea5y r\u1eb1ng Clinic Evaluator l\u00e0 c\u00f4ng c\u1ee5 t\u1ed1t nh\u1ea5t cho h\u1ecd \u0111\u1ec3 gi\u1eef ontop c\u1ee7a m\u1ecdi th\u1ee9. D\u00f9ng Clinic Evaluator, \u1edf \u0111\u00f3 b\u1ea1n s\u1ebd bi\u1ebft \u0111i\u1ec1u g\u00ec \u0111ang x\u1ea3y ra v\u00e0 b\u1ea1n c\u00f3 th\u1ec3 ch\u1eafc ch\u1eafn r\u1eb1ng b\u1ec7nh nh\u00e2n l\u00e0 b\u1ec7nh nh\u00e2n th\u1ef1c s\u1ef1 v\u00e0 kh\u00f4ng ph\u1ea3i l\u00e0 \u0111\u1ed1i th\u1ee7 c\u1ea1nh tranh tr\u1ea3 ti\u1ec1n cho ng\u01b0\u1eddi kh\u00e1c \u0111\u1ec3 \u0111\u1ec3 l\u1ea1i \u0111\u00e1nh gi\u00e1 x\u1ea5u. Ch\u00fang t\u00f4i lu\u00f4n c\u00f3 th\u1eddi gian \u0111\u1ec3 c\u00f3 m\u1ed9t cu\u1ed9c th\u1ea3o lu\u1eadn s\u00e2u s\u1eafc h\u01a1n v\u1ec1 c\u00e1ch ch\u00fang t\u00f4i c\u00f3 th\u1ec3 l\u00e0m cho doanh nghi\u1ec7p c\u1ee7a b\u1ea1n t\u1ed1t h\u01a1n v\u00e0 ch\u00fang t\u00f4i lu\u00f4n \u0111\u1eb7t m\u1ed9t NDA (Th\u1ecfa thu\u1eadn kh\u00f4ng ti\u1ebft l\u1ed9) \u1edf ch\u1ed7 v\u1edbi t\u1ea5t c\u1ea3 kh\u00e1ch h\u00e0ng.<\/p>\n","protected":false},"excerpt":{"rendered":"

Ch\u00fang ta \u0111\u1ec1u c\u00f3, nh\u1eefng \u0111\u00e1nh gi\u00e1 c\u1ee7a kh\u00e1ch h\u00e0ng c\u1ea3m th\u1ea5y h\u01a1i kh\u00f4ng c\u00f4ng b\u1eb1ng. H\u1ea7u h\u1ebft c\u00e1c \u0111\u00e1nh gi\u00e1 m\u00e0 \u0111\u01b0\u1ee3c tr\u1ea3i nghi\u1ec7m ti\u00eau c\u1ef1c ho\u1eb7c \u0111\u01a1n gi\u1ea3n l\u00e0 ngu ng\u1ed1c l\u00e0 kho\u2026<\/p>\n","protected":false},"author":0,"featured_media":9759,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[],"tags":[],"class_list":["post-26466","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":[],"jetpack_sharing_enabled":true,"jetpack_featured_media_url":"https:\/\/examinare.ecommerce.theonlykroon.com\/wp-content\/uploads\/sites\/5\/2026\/10\/news-1126.webp","_links":{"self":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/posts\/26466","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/comments?post=26466"}],"version-history":[{"count":2,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/posts\/26466\/revisions"}],"predecessor-version":[{"id":26493,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/posts\/26466\/revisions\/26493"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/media\/9759"}],"wp:attachment":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/media?parent=26466"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/categories?post=26466"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/tags?post=26466"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}