{"id":26454,"date":"2017-11-01T19:33:00","date_gmt":"2017-11-01T18:33:00","guid":{"rendered":"https:\/\/examinare.ecommerce.theonlykroon.com\/?p=26454"},"modified":"2017-11-01T19:33:00","modified_gmt":"2017-11-01T18:33:00","slug":"how-to-integrate-zendesk-and-get-back-the-survey-responses-to-zendesk-custom-fields","status":"publish","type":"post","link":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/news\/how-to-integrate-zendesk-and-get-back-the-survey-responses-to-zendesk-custom-fields\/","title":{"rendered":"Zendesk T\u1ed5ng h\u1ee3p kh\u1ea3o s\u00e1t v\u00e0 ti\u00eam c\u00e1c tr\u01b0\u1eddng t\u00f9y ch\u1ec9nh"},"content":{"rendered":"
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\u0110\u1ec3 t\u00edch h\u1ee3p n\u00e0y ho\u1ea1t \u0111\u1ed9ng, b\u1ea1n c\u1ea7n m\u1ed9t t\u00e0i kho\u1ea3n Examinare kh\u00f4ng gi\u1edbi h\u1ea1n. T\u1ea3i v\u1ec1 \u1edf \u0111\u00e2y, 7 ng\u00e0y th\u1eed nghi\u1ec7m c\u00f3 s\u1eb5n.<\/a><\/p>\n

Nhi\u1ec1u kh\u00e1ch h\u00e0ng s\u1eed d\u1ee5ng Zendesk \u0111\u00e3 chuy\u1ec3n sang Examinare \u0111\u1ec3 s\u1eed d\u1ee5ng v\u00f2ng quay kh\u1ea3o s\u00e1t t\u1ef1 \u0111\u1ed9ng c\u1ee7a ch\u00fang t\u00f4i v\u00e0 nh\u1eadn \u0111\u01b0\u1ee3c ph\u1ea3n h\u1ed3i c\u1ee7a cu\u1ed9c kh\u1ea3o s\u00e1t tr\u1edf l\u1ea1i Zendesk v\u00e9 \u0111\u1ec3 \u0111\u01b0\u1ee3c cho ph\u00e9p ph\u00e2n t\u00edch d\u1eef li\u1ec7u b\u00ean trong d\u1eef li\u1ec7u t\u1ed1t ho\u1eb7c b\u00ean trong C\u00f4ng c\u1ee5 kh\u1ea3o s\u00e1t Examinare.<\/p>\n<\/div>\n

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N\u00f3 \u0111\u01b0\u1ee3c khuy\u1ebfn c\u00e1o r\u1eb1ng b\u1ea1n t\u00e1i t\u1ea1o c\u00e1c c\u1ea5u h\u00ecnh Zendesk b\u1ea1n c\u00f3 trong m\u1ed9t sandbox ho\u1eb7c t\u1ea1o m\u1ed9t m\u00f4i tr\u01b0\u1eddng Zendesk m\u1edbi \u0111\u1ec3 testdrive vi\u1ec7c t\u00edch h\u1ee3p tr\u01b0\u1edbc khi \u0111\u01b0a n\u00f3 v\u00e0o ho\u1ea1t \u0111\u1ed9ng.<\/strong><\/p>\n<\/div>\n

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B\u01b0\u1edbc 1:<\/strong>T\u1ea1o Survey b\u00ean trong C\u00f4ng c\u1ee5 kh\u1ea3o s\u00e1t Examinare.<\/h2>\n

B\u1eaft \u0111\u1ea7u b\u1eb1ng c\u00e1ch th\u00eam Survey v\u00e0o Examinare. C\u00f3 c\u00e1c m\u1eabu b\u00ean trong c\u00f4ng c\u1ee5 m\u00e0 b\u1ea1n c\u00f3 th\u1ec3 ch\u1ecdn nh\u01b0ng h\u00e3y s\u00e1ng t\u1ea1o nh\u01b0ng \u0111\u1eebng th\u00eam qu\u00e1 nhi\u1ec1u c\u00e2u h\u1ecfi v\u00e0o \u0111\u00f3 v\u00ec n\u00f3 c\u00f3 th\u1ec3 khi\u1ebfn ng\u01b0\u1eddi d\u00f9ng kh\u00f4ng tr\u1ea3 l\u1eddi ch\u00fang.<\/p>\n<\/div>\n

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B\u01b0\u1edbc 2:<\/strong>C\u00f4ng b\u1ed1 cu\u1ed9c kh\u1ea3o s\u00e1t.<\/h2>\n

C\u00f4ng b\u1ed1 cu\u1ed9c kh\u1ea3o s\u00e1t nh\u01b0 l\u00e0 cu\u1ed9c kh\u1ea3o s\u00e1t web ri\u00eang t\u01b0 v\u00e0 th\u1eed nghi\u1ec7m cu\u1ed9c kh\u1ea3o s\u00e1t v\u1edbi email c\u1ee7a b\u1ea1n.<\/p>\n

<\/p>\n

B\u00e2y gi\u1edd l\u00e0 l\u00fac \u0111\u1ec3 th\u1eed nghi\u1ec7m kh\u1ea3o s\u00e1t c\u1ee7a b\u1ea1n v\u00e0 \u0111\u1ea3m b\u1ea3o r\u1eb1ng b\u1ea1n c\u00f3 \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf ch\u00ednh x\u00e1c. N\u1ebfu b\u1ea1n mu\u1ed1n t\u1ea5t c\u1ea3 c\u00e1c c\u00e2u h\u1ecfi tr\u00ean m\u1ed9t trang, h\u00e3y \u0111i \u0111\u1ebfn Thi\u1ebft l\u1eadp cao c\u1ea5p trong khung xem S\u1eeda \u0111i\u1ec1u tra v\u00e0 k\u00edch ho\u1ea1t t\u00f9y ch\u1ecdn H\u1ed3 s\u01a1.<\/p>\n

B\u01b0\u1edbc 3:<\/strong>T\u1ea1o v\u00e9 th\u1eed nghi\u1ec7m.<\/h2>\n

T\u1ea1o 5-6 v\u00e9 b\u1eb1ng c\u00e1ch g\u1eedi ch\u00fang \u0111\u1ebfn Zendesk v\u00e0 gi\u1ea3i quy\u1ebft ch\u00fang \u0111\u1ec3 ki\u1ec3m tra r\u1eb1ng vi\u1ec7c t\u00edch h\u1ee3p ho\u1ea1t \u0111\u1ed9ng theo c\u00e1ch c\u1ee7a b\u1ea1n.<\/p>\n

Nh\u1eefng v\u00e9 n\u00e0y s\u1ebd \u0111\u01b0\u1ee3c t\u00ecm th\u1ea5y b\u1edfi Zendesk t\u00edch h\u1ee3p v\u00e0 b\u01b0\u1edbc ti\u1ebfp theo s\u1ebd k\u00edch ho\u1ea1t ch\u00fang v\u00e0o c\u00e1c cu\u1ed9c kh\u1ea3o s\u00e1t m\u1eddi.<\/p>\n

H\u00e3y ch\u1eafc ch\u1eafn r\u1eb1ng b\u1ea1n g\u1eedi ch\u00fang b\u1eb1ng email v\u00ec Zendesk API kh\u00f4ng tr\u1ea3 l\u1ea1i Email c\u1ee7a v\u00e9 \u0111\u01b0\u1ee3c t\u1ea1o ra th\u00f4ng qua c\u00e1c m\u1eabu.<\/em><\/p>\n

B\u01b0\u1edbc 4:<\/strong>T\u0103ng c\u01b0\u1eddng t\u00edch h\u1ee3p Zendesk b\u00ean trong Examinare.<\/h2>\n

\u0110i v\u00e0o ph\u1ea7n Integrations b\u00ean trong Examinare v\u00e0 th\u00eam th\u00f4ng tin API c\u1ee7a b\u1ea1n v\u00e0 \u0111\u1eb7t s\u1ed1 ng\u00e0y t\u1eeb khi v\u00e9 \u0111\u01b0\u1ee3c \u0111\u00e1nh d\u1ea5u l\u00e0 \u0111\u00f3ng tr\u01b0\u1edbc khi cu\u1ed9c kh\u1ea3o s\u00e1t \u0111\u01b0\u1ee3c g\u1eedi.<\/p>\n

N\u00f3 \u0111\u01b0\u1ee3c khuy\u1ebfn c\u00e1o \u0111\u1ec3 l\u00e0m n\u00f3 2 ho\u1eb7c 3 ng\u00e0y t\u00f9y thu\u1ed9c v\u00e0o th\u1eddi gian l\u00e0m l\u1ea1nh d\u00e0i bao nhi\u00eau b\u1ea1n mu\u1ed1n kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n c\u00f3. Ngay b\u00e2y gi\u1edd trong giai \u0111o\u1ea1n n\u00e0y ch\u00fang ta \u0111\u1eb7t ng\u00e0y v\u00e0o 0.<\/strong><\/p>\n

N\u1ebfu b\u1ea1n c\u00f3 quy\u1ec1n truy c\u1eadp v\u00e0o m\u00f4i tr\u01b0\u1eddng sandbox th\u00ec b\u1ea1n c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng n\u00f3 \u0111\u1ec3 th\u1eed nghi\u1ec7m ho\u1eb7c t\u1ea1o m\u1ed9t t\u00e0i kho\u1ea3n m\u1edbi \u0111\u1ec3 th\u1eed nghi\u1ec7m trong Zendesk. N\u00f3 kh\u00f4ng \u0111\u01b0\u1ee3c khuy\u1ebfn c\u00e1o s\u1eed d\u1ee5ng m\u00f4i tr\u01b0\u1eddng s\u1ea3n xu\u1ea5t cho \u0111\u1ebfn khi m\u1ecdi th\u1ee9 \u0111\u01b0\u1ee3c c\u00e0i \u0111\u1eb7t.<\/p>\n

B\u01b0\u1edbc ti\u1ebfp theo l\u00e0 thi\u1ebft l\u1eadp script PHP catch \u0111\u1ec3 b\u1eaft \u0111\u01b0\u1ee3c phi\u1ebfu b\u1ea7u c\u1ee7a cu\u1ed9c kh\u1ea3o s\u00e1t v\u00e0 \u0111\u1ea9y n\u00f3 tr\u1edf l\u1ea1i Examinare.<\/em><\/h3>\n

N\u1ebfu b\u1ea1n c\u1ea7n gi\u00fap \u0111\u1ee1 v\u1edbi \u0111i\u1ec1u n\u00e0y, h\u00e3y li\u00ean h\u1ec7 v\u1edbi nh\u00f3m Examinare \u0111\u1ec3 \u0111\u01b0\u1ee3c gi\u00fap \u0111\u1ee1 \u0111\u1ec3 t\u00edch h\u1ee3p n\u00f3.<\/em><\/p>\n<\/div>\n

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B\u01b0\u1edbc 5:<\/strong>T\u1ea3i l\u00ean c\u00e1c v\u0103n b\u1ea3n v\u00e0 thi\u1ebft l\u1eadp url chuy\u1ec3n h\u01b0\u1edbng trong Examinare.<\/h2>\n

V\u1eady b\u00e2y gi\u1edd ch\u00fang ta \u0111\u1ebfn ph\u1ea7n n\u01a1i m\u00e0 c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a cu\u1ed9c kh\u1ea3o s\u00e1t \u0111\u01b0\u1ee3c g\u1eedi l\u1ea1i cho Zendesk ticket. V\u1eady n\u00ean nh\u1eefng g\u00ec b\u1ea1n c\u1ea7n l\u00e0 m\u1ed9t m\u00e1y ch\u1ee7 c\u00f3 th\u1ec3 x\u1eed l\u00fd file surveyback.php c\u1ee7a ch\u00fang t\u00f4i v\u00e0 t\u00f9y ch\u1ec9nh n\u00f3 \u0111\u1ec3 th\u00f4ng tin \u0111\u00fang \u0111\u01b0\u1ee3c g\u1eedi l\u1ea1i.<\/p>\n

V\u00ec v\u1eady ch\u00fang ta s\u1ebd b\u1eaft \u0111\u1ea7u v\u1edbi c\u00e1c script 3 c\u00f3 th\u1ec3 t\u1ea3i v\u1ec1 \u1edf \u0111\u00e2y nh\u01b0 m\u1ed9t t\u1eadp tin zip. Th\u01b0 m\u1ee5c lib n\u00ean \u0111\u01b0\u1ee3c t\u1ea3i l\u00ean m\u00e0 kh\u00f4ng thay \u0111\u1ed5i g\u00ec. T\u1eadp tin m\u00e0 ch\u00fang ta c\u1ea7n thay \u0111\u1ed5i l\u00e0 t\u1eadp tin surveyback.php.<\/p>\n

Khi t\u1ea3i l\u00ean, l\u1ea5y URL c\u1ee7a v\u0103n b\u1ea3n v\u00e0 di chuy\u1ec3n \u0111\u1ebfn Settings -> Layout -> \u201cChange link on thank you page\u201d -> English (S\u1eeda ti\u1ebfng Anh th\u00e0nh ng\u00f4n ng\u1eef b\u1ea1n s\u1ebd s\u1eed d\u1ee5ng trong cu\u1ed9c kh\u1ea3o s\u00e1t)<\/p>\n

Th\u00eam URL v\u00e0o tr\u01b0\u1eddng URL v\u00e0 ki\u1ec3m tra \u201cRedirect to URL\u201d.<\/p>\n

N\u1ebfu mu\u1ed1n, b\u1ea1n c\u00f3 th\u1ec3 t\u1ea1o m\u1ed9t m\u1eabu m\u1edbi ch\u1ec9 \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng b\u1edfi cu\u1ed9c kh\u1ea3o s\u00e1t n\u00e0y \u0111\u1ec3 c\u00e1c giao d\u1ecbch kh\u00e1c kh\u00f4ng \u0111\u01b0\u1ee3c chuy\u1ec3n h\u01b0\u1edbng \u0111\u1ebfn v\u0103n l\u1ec7nh qu\u00e9t.<\/em><\/p>\n

B\u01b0\u1edbc 6:<\/strong>H\u1ed7 tr\u1ee3 API Examinare.<\/h2>\n

\u0110i \u0111\u1ebfn Settings -> Advanced settings v\u00e0 k\u00edch ho\u1ea1t Examinare API. Ghi l\u1ea1i chi ti\u1ebft v\u00e0 ti\u1ebfp t\u1ee5c b\u01b0\u1edbc ti\u1ebfp theo.<\/p>\n

B\u01b0\u1edbc 7:<\/strong>C\u1eadp nh\u1eadt v\u0103n l\u1ec7nh PHP.<\/h2>\n

Thay \u0111\u1ed5i c\u00e1c d\u00f2ng PHP t\u1eeb d\u00f2ng 9 \u0111\u1ebfn d\u00f2ng 27. N\u1ebfu c\u1ea7n gi\u00fap \u0111\u1ee1, li\u00ean h\u1ec7 h\u1ed7 tr\u1ee3 t\u1ea1isupport@examinare.com<\/a>v\u00e0 \u0111\u1ea3m b\u1ea3o l\u00e0 b\u1ea1n \u0111\u00e3 bao g\u1ed3m m\u1ed9t m\u1eabu m\u00e3 v\u00e0 m\u1ed9t cu\u1ed9c kh\u1ea3o s\u00e1t m\u1eddi.<\/p>\n

B\u01b0\u1edbc 8:<\/strong>Tr\u1ea3 l\u1eddi l\u1eddi m\u1eddi ki\u1ec3m tra.<\/h2>\n

Tr\u1ea3 l\u1eddi m\u1ed9t trong nh\u1eefng cu\u1ed9c kh\u1ea3o s\u00e1t g\u1eedi \u0111\u1ebfn email c\u1ee7a b\u1ea1n t\u1eeb vi\u1ec7c t\u00edch h\u1ee3p v\u00e0 ki\u1ec3m tra \u0111\u1ec3 b\u1ea1n c\u00f3 \u0111\u01b0\u1ee3c th\u00f4ng tin ch\u00ednh x\u00e1c trong c\u00e1c tr\u01b0\u1eddng v\u00e9 c\u1ee7a v\u00e9.<\/p>\n

Phi\u00ean b\u1ea3n PHP s\u1ebd tr\u1ea3 v\u1ec1 nhi\u1ec1u d\u1eef li\u1ec7u n\u1ebfu th\u00e0nh c\u00f4ng \u0111\u1ec3 b\u1ea1n c\u00f3 th\u1ec3 d\u1ec5 d\u00e0ng ki\u1ec3m tra l\u1ed7i cu\u1ed1i c\u00f9ng \u0111\u01b0\u1ee3c t\u1ea1o ra khi h\u1ec7 th\u1ed1ng \u0111\u01b0\u1ee3c g\u1ecdi.<\/p>\n

N\u1ebfu b\u1ea1n c\u1ea7n s\u1ef1 h\u1ed7 tr\u1ee3 t\u1eeb ng\u01b0\u1eddi h\u1ed7 tr\u1ee3 th\u00ec l\u1ea5y \u0111\u1ecba ch\u1ec9 URL t\u1eeb y\u00eau c\u1ea7u n\u00e0y v\u00e0 g\u1eedi n\u00f3 \u0111\u1ebfnsupport@examinare.com<\/a>.<\/p>\n

B\u01b0\u1edbc 9:<\/strong>S\u1eeda m\u00e3 cho s\u1ea3n xu\u1ea5t.<\/h2>\n

Thay \u0111\u1ed5i th\u00f4ng tin \u0111\u1ec3 ph\u00f9 h\u1ee3p v\u1edbi h\u1ec7 th\u1ed1ng s\u1ea3n xu\u1ea5t v\u00e0 lo\u1ea1i b\u1ecf d\u00f2ng 78 cho \u0111\u1ebfn d\u00f2ng 86.<\/p>\n

H\u00e3y ch\u1eafc ch\u1eafn l\u00e0 b\u1ea1n \u0111\u00e3 b\u1ecf qua h\u00e0ng:<\/p>\n

header(\u201cLocation: \u201c.$key[\u201cthankyoupage\u201d]);<\/em><\/p>\n


<\/strong>\u1edf cu\u1ed1i k\u1ecbch b\u1ea3n.<\/p>\n

C\u00e1c b\u1ea1n \u0111\u00e3 s\u1eb5n s\u00e0ng \u0111\u1ec3 t\u1eadn h\u01b0\u1edfng Zendesk b\u00e1o c\u00e1o. N\u1ebfu c\u00f3 v\u1ea5n \u0111\u1ec1 g\u00ec th\u00ec li\u00ean h\u1ec7 v\u1edbi Examinare t\u1ea1isupport@examinare.com<\/a><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

\u0110\u1ec3 t\u00edch h\u1ee3p n\u00e0y ho\u1ea1t \u0111\u1ed9ng, b\u1ea1n c\u1ea7n m\u1ed9t t\u00e0i kho\u1ea3n Examinare kh\u00f4ng gi\u1edbi h\u1ea1n. T\u1ea3i v\u1ec1 \u1edf \u0111\u00e2y, 7 ng\u00e0y th\u1eed nghi\u1ec7m c\u00f3 s\u1eb5n. Nhi\u1ec1u kh\u00e1ch h\u00e0ng s\u1eed d\u1ee5ng Zendesk \u0111\u00e3 chuy\u1ec3n\u2026<\/p>\n","protected":false},"author":0,"featured_media":9525,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[],"tags":[],"class_list":["post-26454","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":[],"jetpack_sharing_enabled":true,"jetpack_featured_media_url":"https:\/\/examinare.ecommerce.theonlykroon.com\/wp-content\/uploads\/sites\/5\/2026\/10\/news-1100.webp","_links":{"self":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/posts\/26454","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/comments?post=26454"}],"version-history":[{"count":1,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/posts\/26454\/revisions"}],"predecessor-version":[{"id":26455,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/posts\/26454\/revisions\/26455"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/media\/9525"}],"wp:attachment":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/media?parent=26454"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/categories?post=26454"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/tags?post=26454"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}