Examinare \u0111ang ph\u00e1t tri\u1ec3n m\u1ed7i n\u0103m v\u00e0 g\u1ea7n \u0111\u00e2y, ch\u00fang t\u00f4i nh\u1eadn \u0111\u01b0\u1ee3c r\u1ea5t nhi\u1ec1u y\u00eau c\u1ea7u t\u1eeb c\u00e1c qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n. H\u1ecd kh\u00f4ng ch\u1ec9 c\u1ea7n m\u1ed9t c\u00f4ng c\u1ee5 kh\u1ea3o s\u00e1t ti\u00eau chu\u1ea9n, m\u00e0 c\u00f2n c\u1ea7n m\u1ed9t gi\u1ea3i ph\u00e1p h\u01b0\u1edbng \u0111\u1ebfn ng\u00e0nh c\u00f4ng nghi\u1ec7p h\u01a1n, s\u1ebd t\u1ef1 \u0111\u1ed9ng ki\u1ec3m so\u00e1t s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch v\u00e0 \u0111\u1ed3ng th\u1eddi cung c\u1ea5p nhi\u1ec1u c\u01a1 h\u1ed9i h\u01a1n \u0111\u1ec3 m\u1edf r\u1ed9ng doanh nghi\u1ec7p c\u1ee7a h\u1ecd. \u0110\u00f3 l\u00e0 c\u00e1ch m\u00e0 trong s\u1ef1 h\u1ee3p t\u00e1c v\u1edbi qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n Stay Evaluator \u0111\u00e3 \u0111\u01b0\u1ee3c sinh ra.<\/p>\n
1. C\u00f4ng c\u1ee5 ph\u1ea3i h\u1ea7u h\u1ebft l\u00e0 t\u1ef1 \u0111\u1ed9ng v\u1edbi \u00edt nh\u1ea5t c\u00f3 th\u1ec3 c\u00e1c ho\u1ea1t \u0111\u1ed9ng c\u1ee7a nh\u00e2n vi\u00ean.<\/strong> 2. D\u1eef li\u1ec7u thu th\u1eadp ph\u1ea3i c\u00f3 s\u1eb5n ngay l\u1eadp t\u1ee9c v\u00e0 c\u00e1c th\u1ed1ng k\u00ea n\u00ean \u0111\u01b0\u1ee3c l\u1ecdc d\u1ec5 d\u00e0ng theo ng\u00e0y, gi\u1edd, nh\u00e2n vi\u00ean kh\u00e1ch s\u1ea1n v\u00e0 lo\u1ea1i kh\u00e1ch.<\/strong> 3. C\u00f4ng c\u1ee5 n\u00e0y n\u00ean bao g\u1ed3m nhi\u1ec1u phi\u00ean b\u1ea3n ng\u00f4n ng\u1eef c\u1ee7a b\u1ea3ng c\u00e2u h\u1ecfi cho kh\u00e1ch t\u1eeb c\u00e1c qu\u1ed1c gia kh\u00e1c nhau v\u00e0 ch\u00fang n\u00ean \u0111\u01b0\u1ee3c chuy\u1ec3n \u0111\u1ed5i d\u1ec5 d\u00e0ng, n\u1ebfu c\u1ea7n thi\u1ebft.<\/strong> 4. Ng\u00e2n s\u00e1ch kh\u00e1ch s\u1ea1n cho s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng th\u01b0\u1eddng b\u1ecb gi\u1edbi h\u1ea1n, v\u00ec v\u1eady c\u00f4ng c\u1ee5 ph\u1ea3i c\u00f3 gi\u00e1 c\u1ea3 ph\u1ea3i ch\u0103ng.<\/strong> Th\u1ebf gi\u1edbi thay \u0111\u1ed5i h\u00e0ng ng\u00e0y c\u1ee7a s\u1ef1 hi\u1ebfu kh\u00e1ch \u0111\u00f2i h\u1ecfi ng\u00e0y c\u00e0ng nhi\u1ec1u ch\u1ee7 \u0111\u1ed9ng t\u1eeb c\u00e1c qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n. Kh\u00e1ch s\u1ea1n gi\u00e1 r\u1ebb, d\u1ecbch v\u1ee5 nh\u01b0 Airbnb v\u00e0 Booking, m\u1ea1ng l\u01b0\u1edbi kh\u00e1ch s\u1ea1n n\u1ed5i ti\u1ebfng tr\u00ean to\u00e0n th\u1ebf gi\u1edbi – cu\u1ed9c c\u1ea1nh tranh l\u00e0 kh\u1ed5ng l\u1ed3. Ch\u00fang t\u00f4i cho r\u1eb1ng \u0111i\u1ec1u t\u1ed1t nh\u1ea5t b\u1ea1n c\u00f3 th\u1ec3 l\u00e0m trong nh\u1eefng tr\u01b0\u1eddng h\u1ee3p n\u00e0y l\u00e0 \u0111\u00e1p \u1ee9ng nh\u1eefng k\u1ef3 v\u1ecdng c\u1ee7a kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n, trong khi k\u1ecbp th\u1eddi s\u1eeda ch\u1eefa b\u1ea5t k\u1ef3 hi\u1ec3u l\u1ea7m hay v\u1ea5n \u0111\u1ec1 n\u00e0o. Stay Evaluator l\u00e0 m\u1ed9t c\u00f4ng c\u1ee5 d\u1ec5 s\u1eed d\u1ee5ng nh\u01b0ng m\u1ea1nh m\u1ebd cho c\u00e1c kh\u00e1ch s\u1ea1n b\u1ea5t k\u1ef3 k\u00edch th\u01b0\u1edbc n\u00e0o. V\u1edbi n\u00f3, ch\u00fang t\u00f4i \u0111\u1ea3m b\u1ea3o s\u1ef1 ph\u00e1t tri\u1ec3n c\u1ee7a CSAT c\u1ee7a anh. L\u00e0 kh\u00e1ch s\u1ea1n ti\u1ebfp theo th\u1eed Stay Evaluator v\u00e0 y\u00eau n\u00f3!<\/p>\n","protected":false},"excerpt":{"rendered":" Examinare \u0111ang ph\u00e1t tri\u1ec3n m\u1ed7i n\u0103m v\u00e0 g\u1ea7n \u0111\u00e2y, ch\u00fang t\u00f4i nh\u1eadn \u0111\u01b0\u1ee3c r\u1ea5t nhi\u1ec1u y\u00eau c\u1ea7u t\u1eeb c\u00e1c qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n. H\u1ecd kh\u00f4ng ch\u1ec9 c\u1ea7n m\u1ed9t c\u00f4ng c\u1ee5 kh\u1ea3o s\u00e1t ti\u00eau chu\u1ea9n,\u2026<\/p>\n","protected":false},"author":0,"featured_media":8472,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[],"tags":[],"class_list":["post-26396","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":[],"jetpack_sharing_enabled":true,"jetpack_featured_media_url":"https:\/\/examinare.ecommerce.theonlykroon.com\/wp-content\/uploads\/sites\/5\/2026\/10\/news-278.webp","_links":{"self":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/posts\/26396","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/comments?post=26396"}],"version-history":[{"count":1,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/posts\/26396\/revisions"}],"predecessor-version":[{"id":26397,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/posts\/26396\/revisions\/26397"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/media\/8472"}],"wp:attachment":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/media?parent=26396"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/categories?post=26396"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/tags?post=26396"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
N\u1ebfu c\u00f4ng c\u1ee5 \u0111\u00f2i h\u1ecfi r\u1ea5t nhi\u1ec1u th\u1eddi gian \u0111\u1ec3 h\u1ecdc, th\u1ef1c hi\u1ec7n, t\u00edch h\u1ee3p v\u00e0o lu\u1ed3ng c\u00f4ng vi\u1ec7c v\u00e0 c\u0169ng c\u1eafn m\u1ed9t m\u1ea3nh l\u1edbn c\u1ee7a qu\u00e1 tr\u00ecnh t\u01b0\u01a1ng t\u00e1c gi\u1eefa nh\u00e2n vi\u00ean kh\u00e1ch s\u1ea1n v\u00e0 kh\u00e1ch h\u00e0ng, th\u00ec l\u1ee3i \u00edch c\u1ee7a n\u00f3 c\u00f3 v\u01b0\u1ee3t qua n\u1ed7 l\u1ef1c v\u00e0 m\u1ea5t ti\u1ec1n ti\u1ec1m n\u0103ng kh\u00f4ng? T\u1ea5t nhi\u00ean l\u00e0 kh\u00f4ng. \u0110\u00f3 l\u00e0 l\u00fd do t\u1ea1i sao ch\u00fang t\u00f4i ph\u00e1t tri\u1ec3n Stay Evaluator d\u1ef1a tr\u00ean nguy\u00ean t\u1eafc “Set-and-Forget”. Vi\u1ec7c thi\u1ebft l\u1eadp g\u1ea7n nh\u01b0 l\u00e0 m\u1ed9t kho\u1ea3nh kh\u1eafc, trong khi b\u1ea3ng thanh to\u00e1n cho ph\u00f2ng ti\u1ebfp kh\u00e1ch s\u1ea1n m\u1ea5t \u00edt h\u01a1n 20 gi\u00e2y \u0111\u1ec3 \u0111i\u1ec1n v\u00e0o.<\/p>\n
To\u00e0n b\u1ed9 qu\u00e1 tr\u00ecnh ph\u1ea3n h\u1ed3i s\u1ebd kh\u00f4ng c\u00f3 \u00fd ngh\u0129a n\u1ebfu b\u1ea1n kh\u00f4ng th\u1ec3 nh\u00ecn v\u00e0 l\u00e0m vi\u1ec7c v\u1edbi d\u1eef li\u1ec7u thu th\u1eadp \u0111\u00fang c\u00e1ch. Ch\u00fang t\u00f4i \u0111\u00e3 th\u1ef1c hi\u1ec7n m\u1ed9t qu\u00e1 tr\u00ecnh l\u1ecdc r\u1ed9ng r\u00e3i v\u00e0o ph\u1ea7n B\u00e1o c\u00e1o c\u1ee7a Stay Evaluator. Ngo\u00e0i ra, \u0111\u1ec3 d\u1ec5 d\u00e0ng hi\u1ec3u \u0111\u01b0\u1ee3c nh\u1eefng g\u00ec \u0111ang di\u1ec5n ra, ch\u00fang t\u00f4i \u0111\u00e3 th\u00eam v\u00e0o ch\u1ec9 s\u1ed1 ti\u00eau chu\u1ea9n c\u00f4ng nghi\u1ec7p g\u1ecdi l\u00e0 CSAT (Customer Satisfaction Score), \u0111\u01b0\u1ee3c t\u00ednh to\u00e1n cho m\u1ed7i ph\u1ea7n ri\u00eang bi\u1ec7t v\u00e0 c\u0169ng cho th\u1ea5y s\u1ef1 h\u00e0i l\u00f2ng t\u1ed5ng th\u1ec3 c\u1ee7a kh\u00e1ch h\u00e0ng. Ki\u1ec3m so\u00e1t nh\u00e2n vi\u00ean, x\u00e1c \u0111\u1ecbnh c\u00e1c khu v\u1ef1c c\u00f3 v\u1ea5n \u0111\u1ec1 v\u00e0 ngay l\u1eadp t\u1ee9c gi\u1ea3i quy\u1ebft c\u00e1c v\u1ea5n \u0111\u1ec1 ph\u00e1t sinh l\u00e0 \u0111i\u1ec1u t\u1ed1t nh\u1ea5t b\u1ea1n c\u00f3 th\u1ec3 l\u00e0m \u0111\u1ec3 c\u1ea3i thi\u1ec7n kh\u00e1ch s\u1ea1n v\u00e0 c\u0169ng bi\u1ebfn kh\u00e1ch h\u00e0ng ti\u00eau c\u1ef1c th\u00e0nh nh\u1eefng ng\u01b0\u1eddi h\u00e2m m\u1ed9 trung th\u00e0nh c\u1ee7a b\u1ea1n.<\/p>\n
B\u1ea1n kh\u00f4ng bao gi\u1edd bi\u1ebft kh\u00e1ch s\u1ea1n c\u1ee7a b\u1ea1n s\u1ebd thu h\u00fat ai v\u00e0o l\u1ea7n t\u1edbi v\u00e0 y\u00eau c\u1ea7u c\u1ee7a h\u1ecd s\u1ebd l\u00e0 g\u00ec. Nh\u01b0ng ch\u1eafc ch\u1eafn anh mu\u1ed1n hi\u1ec3u, \u0111i\u1ec1u g\u00ec l\u00e0 kh\u00f4ng ph\u00f9 h\u1ee3p v\u00e0 \u0111i\u1ec1u g\u00ec l\u00e0 b\u1eaft bu\u1ed9c \u0111\u1ed1i v\u1edbi nh\u1eefng ng\u01b0\u1eddi \u0111\u1ebfn t\u1eeb nh\u1eefng n\u01a1i kh\u00e1c nhau tr\u00ean th\u1ebf gi\u1edbi. \u0110\u00f3 lu\u00f4n l\u00e0 th\u00f3i quen t\u1ed1t, \u0111\u1ec3 ch\u00fa \u00fd \u0111\u1ebfn kh\u00e1ch c\u1ee7a b\u1ea1n trong ng\u00f4n ng\u1eef m\u1eb9 \u0111\u1ebb c\u1ee7a h\u1ecd. \u0110\u1ec3 d\u1ec5 d\u00e0ng h\u01a1n trong c\u00f4ng vi\u1ec7c n\u00e0y, ch\u00fang t\u00f4i \u0111\u00e3 th\u00eam m\u1ed9t tr\u00ecnh chuy\u1ec3n ng\u00f4n ng\u1eef \u0111\u01a1n gi\u1ea3n v\u00e0o Stay Evaluator. Gi\u1edd \u0111\u00e2y ch\u1ec9 c\u1ea7n m\u1ed9t gi\u00e2y \u0111\u1ec3 theo d\u00f5i kh\u00e1ch c\u1ee7a b\u1ea1n v\u1edbi c\u01a1 h\u1ed9i t\u0103ng l\u00ean \u0111\u1ec3 nh\u1eadn ph\u1ea3n h\u1ed3i. Stay Evaluator nh\u00e2n vi\u00ean c\u0169ng c\u00f3 th\u1ec3 gi\u00fap b\u1ea1n v\u1edbi vi\u1ec7c d\u1ecbch c\u00e1c c\u00e2u h\u1ecfi c\u1ee7a b\u1ea1n sang b\u1ea5t k\u1ef3 ng\u00f4n ng\u1eef n\u00e0o tr\u00ean th\u1ebf gi\u1edbi.<\/p>\n
\u0110i\u1ec1u duy nh\u1ea5t ch\u00fang t\u00f4i kh\u00f4ng th\u1ec3 th\u1ecfa hi\u1ec7p l\u00e0 ch\u1ea5t l\u01b0\u1ee3ng. Trong nhi\u1ec1u cu\u1ed9c \u0111\u00e0m ph\u00e1n v\u1edbi qu\u1ea3n l\u00fd kh\u00e1ch s\u1ea1n, ch\u00fang t\u00f4i \u0111\u00e3 t\u00ecm ra quy\u1ebft \u0111\u1ecbnh v\u00e0ng. Gi\u00e1 h\u00e0ng th\u00e1ng cho vi\u1ec7c s\u1eed d\u1ee5ng Stay Evaluator b\u1eb1ng gi\u00e1 c\u1ee7a vi\u1ec7c \u1edf l\u1ea1i m\u1ed9t ng\u00e0y trong hai ph\u00f2ng ng\u00e2n s\u00e1ch. Th\u1ebf c\u00f2n gi\u00e1 c\u1ea3 ph\u1ea3i ch\u0103ng v\u00e0 ch\u1ea5t l\u01b0\u1ee3ng Th\u1ee5y \u0110i\u1ec3n n\u1ed5i ti\u1ebfng th\u1ebf gi\u1edbi th\u00ec sao?<\/p>\n