{"id":26388,"date":"2015-10-01T18:57:00","date_gmt":"2015-10-01T16:57:00","guid":{"rendered":"https:\/\/examinare.ecommerce.theonlykroon.com\/?p=26388"},"modified":"2015-10-01T18:57:00","modified_gmt":"2015-10-01T16:57:00","slug":"customer-satisfaction-surveys-more-popular-if-they-come-from-the-hotel-itself","status":"publish","type":"post","link":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/news\/2015\/10\/01\/customer-satisfaction-surveys-more-popular-if-they-come-from-the-hotel-itself\/","title":{"rendered":"Nghi\u00ean c\u1ee9u v\u1ec1 s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng l\u00e0 ph\u1ed5 bi\u1ebfn h\u01a1n n\u1ebfu ch\u00fang \u0111\u1ebfn t\u1eeb ch\u00ednh kh\u00e1ch s\u1ea1n."},"content":{"rendered":"<p><strong>C\u00e1c cu\u1ed9c kh\u1ea3o s\u00e1t kh\u00e1ch h\u00e0ng \u0111ang ng\u00e0y c\u00e0ng ph\u1ed5 bi\u1ebfn, \u0111\u1eb7c bi\u1ec7t l\u00e0 tr\u1ef1c ti\u1ebfp t\u1eeb kh\u00e1ch s\u1ea1n v\u00e0 s\u1ef1 ph\u1ed5 bi\u1ebfn c\u1ee7a c\u00e1c c\u00e2u h\u1ecfi chung t\u1eeb c\u00e1c trang \u0111\u1eb7t ph\u00f2ng \u0111\u00e3 gi\u1ea3m. &#8220;Ng\u01b0\u1eddi ti\u00eau d\u00f9ng mu\u1ed1n gi\u00fap kh\u00e1ch s\u1ea1n tr\u1edf n\u00ean t\u1ed1t h\u01a1n \u0111\u1ec3 h\u1ecd c\u00f3 th\u1ec3 khuy\u1ebfn kh\u00edch ng\u01b0\u1eddi d\u00e2n \u1edf l\u1ea1i \u0111\u00f3.&#8221;<\/strong><\/p>\n<p><span>Khi kh\u00e1ch h\u00e0ng \u0111\u00e3 \u0111\u1ebfn th\u0103m m\u1ed9t kh\u00e1ch s\u1ea1n kh\u00f4ng \u0111\u1ee7 \u0111\u1ec3 \u0111o l\u01b0\u1eddng m\u1ee9c \u0111\u1ed9 d\u1ecbch v\u1ee5 m\u00e0 n\u00f3 c\u00f3, kh\u00f4ng th\u01b0\u1eddng xuy\u00ean h\u1ecd s\u1ebd n\u00f3i v\u1edbi nh\u00e2n vi\u00ean. Th\u00f4ng th\u01b0\u1eddng ch\u1ec9 c\u00f3 nh\u1eefng ph\u00e0n n\u00e0n v\u1ec1 kh\u00f4ng s\u1ea1ch s\u1ebd v\u00e0 kh\u00f4ng ph\u1ea3i l\u00e0 c\u00e1c c\u01a1 s\u1edf v\u1ec7 sinh tr\u1ef1c ti\u1ebfp \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn vi\u1ec7c \u1edf s\u1ebd \u0111\u01b0\u1ee3c \u0111\u1ec1 c\u1eadp.<\/span><\/p>\n<p><span>Khi m\u1ed9t kh\u00e1ch h\u00e0ng \u0111\u00e3 \u1edf trong m\u1ed9t kh\u00e1ch s\u1ea1n v\u1edbi nh\u1eefng l\u1ed7i l\u1ea7m khi\u1ebfn h\u1ecd kh\u00f4ng th\u1ec3 quay l\u1ea1i, ph\u1ea3n \u1ee9ng b\u00ecnh th\u01b0\u1eddng l\u00e0 n\u00f3i v\u1edbi m\u1ecdi ng\u01b0\u1eddi r\u1eb1ng h\u00e3y tr\u00e1nh xa. Tuy nhi\u00ean, n\u1ebfu h\u1ecd nh\u1eadn \u0111\u01b0\u1ee3c m\u1ed9t cu\u1ed9c kh\u1ea3o s\u00e1t ti\u1ebfp theo \u0111\u01b0\u1ee3c h\u00ecnh th\u00e0nh t\u1ed1t, v\u00e0 kh\u00f4ng m\u1ea5t qu\u00e1 nhi\u1ec1u th\u1eddi gian \u0111\u1ec3 tr\u1ea3 l\u1eddi, h\u1ecd th\u01b0\u1eddng s\u1ebd \u0111i\u1ec1n v\u00e0o n\u00f3.<\/span><\/p>\n<p><span>M\u1ed9t cu\u1ed9c kh\u1ea3o s\u00e1t ti\u1ebfp theo b\u00ecnh th\u01b0\u1eddng t\u1eeb m\u1ed9t trang \u0111\u1eb7t ph\u00f2ng chung th\u01b0\u1eddng kh\u00f4ng c\u00f3 s\u1ee9c k\u00e9o v\u1edbi kh\u00e1ch h\u00e0ng, \u0111i\u1ec1u \u0111\u00f3 khi\u1ebfn h\u1ecd c\u1ea3m th\u1ea5y c\u1ea7n ph\u1ea3i \u0111i\u1ec1n v\u00e0o n\u00f3. Tuy nhi\u00ean, n\u1ebfu c\u00f9ng m\u1ed9t cu\u1ed9c kh\u1ea3o s\u00e1t \u0111\u01b0\u1ee3c g\u1eedi t\u1eeb ch\u00ednh kh\u00e1ch s\u1ea1n, kh\u00e1ch h\u00e0ng th\u01b0\u1eddng \u0111i\u1ec1n v\u00e0o n\u00f3 v\u00e0 c\u0169ng nh\u01b0 50% kh\u00e1ch h\u00e0ng \u0111i\u1ec1n v\u00e0o n\u00f3 sau khi h\u1ecd nh\u1eadn \u0111\u01b0\u1ee3c email nh\u1eafc nh\u1edf c\u1ee7a cu\u1ed9c kh\u1ea3o s\u00e1t h\u00e0i l\u00f2ng kh\u00e1ch h\u00e0ng kh\u00e1ch s\u1ea1n.<\/span><\/p>\n<p><strong>M\u1ed9t ph\u1ea7n l\u1edbn c\u00e1c ph\u00e0n n\u00e0n \u0111\u01b0\u1ee3c gi\u1eef l\u1ea1i t\u1ea1i qu\u1ea7y l\u00e0 th\u00f4ng tin gi\u00e1 tr\u1ecb m\u00e0 isis kh\u00f4ng \u0111\u1ebfn \u0111\u01b0\u1ee3c v\u1edbi c\u00e1c nh\u00e0 qu\u1ea3n l\u00fd li\u00ean quan t\u1ea1i kh\u00e1ch s\u1ea1n tr\u1eeb khi ch\u00ednh kh\u00e1ch s\u1ea1n g\u1eedi c\u00e1c cu\u1ed9c kh\u1ea3o s\u00e1t v\u1ec1 s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng.<\/strong><\/p>\n<p><span>N\u1ebfu kh\u00e1ch s\u1ea1n t\u1ef1 g\u1eedi ra<\/span><strong>Kh\u1ea3o s\u00e1t Th\u1ecfa m\u00e3n Kh\u00e1ch H\u00e0ng n\u00f3 th\u01b0\u1eddng nh\u1eadn \u0111\u01b0\u1ee3c 50% c\u00e2u tr\u1ea3 l\u1eddi, trong tr\u01b0\u1eddng h\u1ee3p s\u1eed d\u1ee5ng c\u00e1c gi\u1ea3i ph\u00e1p ch\u00ednh x\u00e1c<\/strong><span>. Examinare AB cung c\u1ea5p kh\u00e1ch s\u1ea1n v\u1edbi Hotel Customer Satisfaction Survey Solutions, n\u01a1i m\u1ed7i kh\u00e1ch h\u00e0ng \u0111\u01b0\u1ee3c g\u1eedi c\u00e1c cu\u1ed9c kh\u1ea3o s\u00e1t h\u00e0i l\u00f2ng.<\/span><\/p>\n<p><span>C\u00e1c cu\u1ed9c kh\u1ea3o s\u00e1t Th\u1ecfa m\u00e3n Kh\u00e1ch h\u00e0ng Kh\u00e1ch s\u1ea1n t\u1ef1 \u0111\u1ed9ng t\u00ednh to\u00e1n Ch\u1ec9 s\u1ed1 Th\u1ecfa m\u00e3n Kh\u00e1ch h\u00e0ng cho t\u1ea5t c\u1ea3 c\u00e1c ph\u1ea7n c\u1ee7a Kh\u00e1ch s\u1ea1n. M\u1ed9t ph\u1ea7n l\u1edbn c\u1ee7a s\u1ef1 th\u00e0nh c\u00f4ng c\u1ee7a gi\u1ea3i ph\u00e1p Hotel Dashboard c\u1ee7a ch\u00fang t\u00f4i l\u00e0 t\u1ea5t c\u1ea3 kh\u00e1ch h\u00e0ng nh\u1eadn \u0111\u01b0\u1ee3c m\u1ed9t cu\u1ed9c kh\u1ea3o s\u00e1t ti\u1ebfp theo v\u00e0 m\u1ed7i \u0111\u1eb7t h\u00e0ng \u0111\u01b0\u1ee3c v\u1ebd l\u00ean d\u1eef li\u1ec7u n\u1ec1n.<\/span><\/p>\n<p><span>Xem th\u00eam v\u1ec1 gi\u1ea3i ph\u00e1p Dashboard Th\u1ecfa m\u00e3n Kh\u00e1ch h\u00e0ng Kh\u00e1ch s\u1ea1n n\u00e0y t\u1ea1i \u0111\u00e2y:<\/span><\/p>\n<p><a href=\"https:\/\/www.examinare.com\/en\/industry\/hotel\/\">https:\/\/www.examinare.com\/en\/industry\/hotel\/<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>C\u00e1c cu\u1ed9c kh\u1ea3o s\u00e1t kh\u00e1ch h\u00e0ng \u0111ang ng\u00e0y c\u00e0ng ph\u1ed5 bi\u1ebfn, \u0111\u1eb7c bi\u1ec7t l\u00e0 tr\u1ef1c ti\u1ebfp t\u1eeb kh\u00e1ch s\u1ea1n v\u00e0 s\u1ef1 ph\u1ed5 bi\u1ebfn c\u1ee7a c\u00e1c c\u00e2u h\u1ecfi chung t\u1eeb c\u00e1c trang \u0111\u1eb7t ph\u00f2ng \u0111\u00e3 gi\u1ea3m.\u2026<\/p>\n","protected":false},"author":0,"featured_media":8121,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[],"tags":[],"class_list":["post-26388","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":[],"jetpack_sharing_enabled":true,"jetpack_featured_media_url":"https:\/\/examinare.ecommerce.theonlykroon.com\/wp-content\/uploads\/sites\/5\/2026\/10\/news-66.webp","_links":{"self":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/posts\/26388","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/comments?post=26388"}],"version-history":[{"count":1,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/posts\/26388\/revisions"}],"predecessor-version":[{"id":26389,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/posts\/26388\/revisions\/26389"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/media\/8121"}],"wp:attachment":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/media?parent=26388"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/categories?post=26388"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/tags?post=26388"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}