{"id":26342,"date":"2014-03-12T13:15:00","date_gmt":"2014-03-12T12:15:00","guid":{"rendered":"https:\/\/examinare.ecommerce.theonlykroon.com\/?p=26342"},"modified":"2014-03-12T13:15:00","modified_gmt":"2014-03-12T12:15:00","slug":"evaluate-old-customer-zone-building-new-one","status":"publish","type":"post","link":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/news\/2014\/03\/12\/evaluate-old-customer-zone-building-new-one\/","title":{"rendered":"\u0110\u00e1nh gi\u00e1 khu v\u1ef1c kh\u00e1ch h\u00e0ng c\u0169 c\u1ee7a b\u1ea1n tr\u01b0\u1edbc khi x\u00e2y d\u1ef1ng m\u1ed9t khu v\u1ef1c m\u1edbi"},"content":{"rendered":"<p>Khi t\u00ecm c\u00e1ch c\u1ea3i thi\u1ec7n khu v\u1ef1c kh\u00e1ch h\u00e0ng c\u1ee7a c\u00f4ng ty, b\u1ea1n lu\u00f4n ph\u1ea3i \u0111\u1eb7t m\u00ecnh v\u00e0o m\u1eaft c\u1ee7a ng\u01b0\u1eddi d\u00f9ng c\u1ee7a b\u1ea1n. Ki\u1ec3m tra, nh\u1eefng g\u00ec c\u1ea7n ph\u1ea3i thay \u0111\u1ed5i trong n\u00f3 l\u00e0m cho cu\u1ed9c s\u1ed1ng c\u1ee7a ng\u01b0\u1eddi d\u00f9ng c\u1ee7a b\u1ea1n d\u1ec5 d\u00e0ng h\u01a1n m\u00e0 kh\u00f4ng c\u1ea7n t\u0103ng hi\u1ec7u qu\u1ea3 c\u1ee7a b\u1ed9 ph\u1eadn h\u1ed7 tr\u1ee3 c\u1ee7a b\u1ea1n. Nhi\u1ec1u d\u1ef1 \u00e1n c\u1ea3i ti\u1ebfn ng\u00e0y nay ch\u1ee7 y\u1ebfu bao g\u1ed3m c\u1ea3i ti\u1ebfn thi\u1ebft k\u1ebf. B\u1ec1 ngo\u00e0i l\u00e0 quan tr\u1ecdng, t\u1ea5t nhi\u00ean, nh\u01b0ng kh\u00f4ng ph\u1ea3i t\u1ea5t c\u1ea3 c\u00e1c c\u1ea3i ti\u1ebfn h\u00ecnh \u1ea3nh cung c\u1ea5p m\u1ed9t tr\u1ea3i nghi\u1ec7m t\u1ed1t h\u01a1n cho kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n. Nh\u1eefng c\u1ea3i ti\u1ebfn k\u1ef9 thu\u1eadt th\u1ef1c s\u1ef1 l\u00e0m cho ng\u00e0y c\u1ee7a h\u1ecd.<\/p>\n<p>Nhi\u1ec1u c\u00f4ng ty d\u1ef1a v\u00e0o nh\u1eefng c\u1ea3i ti\u1ebfn c\u1ee7a h\u1ecd tr\u00ean y\u00eau c\u1ea7u h\u1ed7 tr\u1ee3 v\u00e0 c\u00e1c c\u00e2u h\u1ecfi, nh\u01b0ng \u0111i\u1ec1u \u0111\u00f3 c\u00f3 ngh\u0129a l\u00e0 c\u00e1c y\u00eau c\u1ea7u t\u1eeb ba th\u00e1ng \u0111\u1ebfn v\u00e0i n\u0103m tu\u1ed5i ph\u1ea3i \u0111\u01b0\u1ee3c t\u00ednh \u0111\u1ebfn. Ki\u1ec3m tra gi\u1ea5c m\u01a1 c\u1ee7a kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n l\u00e0 g\u00ec \u0111\u1ec3 \u0111\u01b0a ra m\u1ed9t ti\u00eau chu\u1ea9n t\u1ed1t cho t\u01b0\u01a1ng lai. Nh\u01b0ng \u0111\u00f3 kh\u00f4ng ph\u1ea3i l\u00e0 t\u00ednh n\u0103ng thi\u1ebft k\u1ebf duy nh\u1ea5t th\u00fa v\u1ecb cho c\u00e1c c\u00f4ng ty. H\u1ecd c\u0169ng mu\u1ed1n gi\u1ea3m chi ph\u00ed c\u1ee7a m\u00ecnh trong khi t\u0103ng s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n<p><strong>M\u1ed9t s\u1ed1 \u0111i\u1ec3m c\u00f3 th\u1ec3 gi\u00fap anh trong quy\u1ebft \u0111\u1ecbnh \u0111\u00e1nh gi\u00e1 khu v\u1ef1c kh\u00e1ch h\u00e0ng.<\/strong><\/p>\n<p>V\u00ed d\u1ee5, ch\u00fang ta s\u1ebd n\u00e2ng c\u1ea5p m\u1ed9t v\u00f9ng kh\u00e1ch h\u00e0ng, kho\u1ea3ng 6 n\u0103m tu\u1ed5i v\u00e0 nh\u1eefng ng\u00e0y t\u1ed1t nh\u1ea5t c\u1ee7a n\u00f3 l\u00e0 trong qu\u00e1 kh\u1ee9. Ph\u00e1t tri\u1ec3n m\u1ed9t khu v\u1ef1c kh\u00e1ch h\u00e0ng m\u1edbi, b\u1ea1n ph\u1ea3i l\u00e0m cho n\u00f3 tr\u00f4ng t\u1ed1t h\u01a1n, nh\u01b0ng n\u1ebfu c\u00e1c k\u1ef9 s\u01b0 c\u1ee7a b\u1ea1n \u0111\u01b0\u1ee3c t\u1eadp trung ho\u00e0n to\u00e0n v\u00e0o s\u1ef1 nh\u00ecn th\u1ea5y t\u1ed1t c\u1ee7a khu v\u1ef1c kh\u00e1ch h\u00e0ng, sau \u0111\u00f3 b\u1ea1n s\u1ebd tr\u1ea3 cho c\u00e1c gi\u1edd ph\u00e1t tri\u1ec3n \u0111\u00f3 l\u00e0 gi\u1edd thi\u1ebft k\u1ebf thu\u1ea7n t\u00fay tr\u00ean th\u1ef1c t\u1ebf. N\u1ebfu k\u1ef9 s\u01b0 c\u1ee7a b\u1ea1n t\u1ed1n doanh nghi\u1ec7p c\u1ee7a b\u1ea1n kho\u1ea3ng 600 SEK m\u1ed7i gi\u1edd v\u00e0 h\u1ecd \u0111ang l\u00e0m vi\u1ec7c v\u1edbi c\u00e1c ch\u1ee9c n\u0103ng sai v\u00e0 kh\u00f4ng c\u00f3 c\u00e1c v\u1eadt li\u1ec7u t\u1eadp trung \u0111\u00fang trong m\u1ed9t d\u1ef1 \u00e1n 150 gi\u1edd, \u0111i\u1ec1u n\u00e0y c\u00f3 ngh\u0129a l\u00e0 d\u1ef1 \u00e1n c\u00f3 chi ph\u00ed 90 000 SEK (kho\u1ea3ng 14 000 USD) \/ nh\u00e2n vi\u00ean.<\/p>\n<p>N\u1ebfu b\u1ea1n c\u00f3 m\u1ed9t l\u1ef1c l\u01b0\u1ee3ng lao \u0111\u1ed9ng g\u1ed3m ba ng\u01b0\u1eddi, \u0111i\u1ec1u \u0111\u00f3 c\u00f3 ngh\u0129a l\u00e0 nh\u1eefng gi\u1edd 150 n\u00e0y s\u1ebd r\u1ea5t c\u00f3 th\u1ec3 k\u00e9o d\u00e0i kho\u1ea3ng 200 gi\u1edd thay v\u00ec ($ 120 000). Tuy nhi\u00ean, chi ph\u00ed kh\u00f4ng ph\u1ea3i l\u00e0 t\u1ea5t c\u1ea3. N\u1ebfu c\u00e1c h\u00e0nh \u0111\u1ed9ng c\u1ee7a b\u1ea1n trong to\u00e0n b\u1ed9 d\u1ef1 \u00e1n d\u1ef1a tr\u00ean m\u1ed9t lo\u1ea1t c\u00e1c \u0111o\u00e1n kh\u00f4ng l\u00e0m gi\u00e0u kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n, th\u00ec b\u1ea1n s\u1ebd m\u1ea5t m\u1ed9t s\u1ed1 trong s\u1ed1 h\u1ecd sau s\u1ef1 ph\u00e1t tri\u1ec3n n\u00e0y.<\/p>\n<p>N\u1ebfu thay v\u00ec \u0111\u1ec1 c\u1eadp \u1edf tr\u00ean, b\u1ea1n l\u00e0m m\u1ed9t c\u00e2u h\u1ecfi theo d\u00f5i trong khu v\u1ef1c kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n, th\u00ec b\u1ea1n s\u1ebd bi\u1ebft ch\u00ednh x\u00e1c kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n ngh\u0129 g\u00ec v\u1ec1 khu v\u1ef1c kh\u00e1ch h\u00e0ng c\u0169 c\u1ee7a b\u1ea1n v\u00e0 c\u00e1c ph\u1ea7n n\u00e0o c\u1ee7a n\u00f3 \u0111\u01b0\u1ee3c s\u1eed d\u1ee5ng ch\u1ee7 y\u1ebfu. N\u00f3 s\u1ebd cho ph\u00e9p b\u1ea1n ph\u00e2n ph\u1ed1i c\u00f4ng vi\u1ec7c d\u1ec5 d\u00e0ng thay v\u00ec \u0111o\u00e1n tr\u01b0\u1edbc m\u1ed7i b\u01b0\u1edbc.<\/p>\n<p><strong>\u0110\u1ec3 m\u1ee5c ti\u00eau cho c\u00e1c cu\u1ed9c kh\u1ea3o s\u00e1t t\u1ef1 \u0111\u1ed9ng li\u00ean t\u1ee5c khi b\u1ea1n n\u00e2ng c\u1ea5p.<\/strong><\/p>\n<p>2014 t\u1ea1o ra nhu c\u1ea7u m\u1edbi c\u1ee7a khu v\u1ef1c kh\u00e1ch h\u00e0ng. Trong t\u00ecnh hu\u1ed1ng n\u00e0y, vi\u1ec7c theo d\u00f5i t\u1ef1 \u0111\u1ed9ng l\u00e0 m\u1ed9t \u0111i\u1ec1u c\u1ea7n thi\u1ebft v\u00e0 \u0111\u00e2y l\u00e0 m\u1ed9t trong nh\u1eefng \u0111i\u1ec3m m\u1ea1nh c\u1ee7a<a href=\"https:\/\/surveytools.examinare.com\/survey-tool\/\">Examinare c\u00f4ng c\u1ee5 kh\u1ea3o s\u00e1t<\/a>. M\u1ed9t quy\u1ebft \u0111\u1ecbnh kh\u00f4n ngoan l\u00e0 g\u1eedi m\u1ed9t cu\u1ed9c kh\u1ea3o s\u00e1t ti\u1ebfp theo t\u1ea1i m\u1ed9t tr\u01b0\u1eddng h\u1ee3p h\u1ed7 tr\u1ee3 k\u1ebft th\u00fac \u0111\u1ec3 kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n c\u00f3 th\u1ec3 tr\u1ea3 l\u1eddi tr\u1ef1c ti\u1ebfp b\u1ea1n \u0111\u00e3 ch\u0103m s\u00f3c t\u1ed1t nh\u01b0 th\u1ebf n\u00e0o v\u1ec1 tr\u01b0\u1eddng h\u1ee3p h\u1ed7 tr\u1ee3 quan tr\u1ecdng c\u1ee7a h\u1ecd.<\/p>\n<p>Nh\u01b0 m\u1ed9t k\u1ebft lu\u1eadn, ch\u00fang t\u00f4i mu\u1ed1n n\u00f3i r\u1eb1ng lu\u00f4n c\u00f3 m\u1ed9t kh\u00f4ng gian \u0111\u1ec3 c\u1ea3i thi\u1ec7n v\u00e0 n\u1ebfu b\u1ea1n mu\u1ed1n t\u1ea1o ra m\u1ed9t d\u00f2ng ch\u1ea3y t\u1ed1t c\u1ee7a c\u00e1c cu\u1ed9c kh\u1ea3o s\u00e1t kh\u00e1ch h\u00e0ng t\u1ef1 \u0111\u1ed9ng ho\u1eb7c \u0111\u00e1nh gi\u00e1 khu v\u1ef1c kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n, b\u1ea1n \u0111\u01b0\u1ee3c ch\u00e0o \u0111\u00f3n \u0111\u1ec3 \u0111\u1ebfn th\u0103m ch\u00fang t\u00f4i t\u1ea1i Examinare v\u00e0 y\u00eau c\u1ea7u m\u1ed9t l\u1eddi \u0111\u1ec1 ngh\u1ecb.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Khi t\u00ecm c\u00e1ch c\u1ea3i thi\u1ec7n khu v\u1ef1c kh\u00e1ch h\u00e0ng c\u1ee7a c\u00f4ng ty, b\u1ea1n lu\u00f4n ph\u1ea3i \u0111\u1eb7t m\u00ecnh v\u00e0o m\u1eaft c\u1ee7a ng\u01b0\u1eddi d\u00f9ng c\u1ee7a b\u1ea1n. Ki\u1ec3m tra, nh\u1eefng g\u00ec c\u1ea7n ph\u1ea3i thay \u0111\u1ed5i trong n\u00f3 l\u00e0m\u2026<\/p>\n","protected":false},"author":0,"featured_media":7302,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[],"tags":[],"class_list":["post-26342","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":[],"jetpack_sharing_enabled":true,"jetpack_featured_media_url":"https:\/\/examinare.ecommerce.theonlykroon.com\/wp-content\/uploads\/sites\/5\/2026\/10\/news-43.webp","_links":{"self":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/posts\/26342","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/comments?post=26342"}],"version-history":[{"count":1,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/posts\/26342\/revisions"}],"predecessor-version":[{"id":26343,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/posts\/26342\/revisions\/26343"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/media\/7302"}],"wp:attachment":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/media?parent=26342"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/categories?post=26342"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/tags?post=26342"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}