Ch\u00fang t\u00f4i th\u01b0\u1eddng \u0111\u01b0\u1ee3c h\u1ecfi v\u1ec1 c\u00e1ch th\u1ef1c hi\u1ec7n m\u1ed9t cu\u1ed9c kh\u1ea3o s\u00e1t \u0111i\u1ec7n tho\u1ea1i v\u00e0 bao nhi\u00eau c\u00e2u h\u1ecfi b\u1ea1n n\u00ean h\u1ecfi. C\u0169ng c\u00f3 nh\u1eefng l\u00fac b\u1ea1n mu\u1ed1n t\u1ed5 ch\u1ee9c kh\u1ea3o s\u00e1t kh\u00e1ch h\u00e0ng ho\u1eb7c theo d\u00f5i khi b\u1ea1n kh\u00f4ng c\u00f3 quy\u1ec1n truy c\u1eadp v\u00e0o email. V\u1eady anh l\u00e0m g\u00ec?<\/p>\n
Ch\u00fang t\u00f4i th\u01b0\u1eddng khuy\u00ean b\u1ea1n n\u00ean thu th\u1eadp c\u00e1c c\u00e2u h\u1ecfi c\u1ee7a kh\u00e1ch h\u00e0ng th\u00f4ng qua tin nh\u1eafn v\u0103n b\u1ea3n ho\u1eb7c email, nh\u01b0ng v\u00ec \u0111\u00f4i khi c\u00f3 nhu c\u1ea7u cho c\u00e1c c\u00f4ng ty l\u1edbn h\u01a1n \u0111\u1ec3 th\u1ef1c hi\u1ec7n m\u1ed9t cu\u1ed9c kh\u1ea3o s\u00e1t qua \u0111i\u1ec7n tho\u1ea1i ngay sau khi g\u1ecdi h\u1ed7 tr\u1ee3, ph\u1ea3i c\u00f3 m\u1ed9t kh\u1ea3 n\u0103ng l\u00e0m \u0111i\u1ec1u n\u00e0y v\u1edbi Examinare. Nh\u01b0ng kh\u00f4ng ch\u1ec9 c\u00e1c c\u00f4ng ty l\u1edbn n\u00ean c\u00f3 th\u1ec3 l\u00e0m \u0111i\u1ec1u n\u00e0y, c\u00e1c c\u00f4ng ty nh\u1ecf v\u00e0 trung b\u00ecnh c\u0169ng ph\u1ea3i c\u00f3 th\u1ec3 chi tr\u1ea3 cho n\u00f3, t\u1ea5t nhi\u00ean. Ch\u00fang t\u00f4i s\u1ebd \u0111i qua c\u00e1c nguy\u00ean t\u1eafc c\u01a1 b\u1ea3n nh\u1ea5t c\u1ee7a c\u00e1c cu\u1ed9c kh\u1ea3o s\u00e1t \u0111i\u1ec7n tho\u1ea1i kh\u00e1ch h\u00e0ng t\u1ed1t trong b\u00e0i vi\u1ebft n\u00e0y. N\u1ebfu anh mu\u1ed1n b\u1eaft \u0111\u1ea7u l\u00e0m vi\u1ec7c c\u1ee7a m\u00ecnh\u0110i\u1ec7n tho\u1ea1i<\/a>, b\u1ea1n \u0111\u01b0\u1ee3c ch\u00e0o \u0111\u00f3n \u0111\u1ec3 th\u1eed nghi\u1ec7m b\u1ea3n demo c\u1ee7a ch\u00fang t\u00f4i v\u00e0 n\u00f3i chuy\u1ec7n v\u1edbi ch\u00fang t\u00f4i th\u00f4ng qua c\u00e1c k\u00eanh li\u00ean l\u1ea1c th\u00f4ng th\u01b0\u1eddng v\u1ec1 c\u00e1ch Examinare c\u00f3 th\u1ec3 gi\u00fap b\u1ea1n v\u1edbi c\u00e1c cu\u1ed9c kh\u1ea3o s\u00e1t \u0111i\u1ec7n tho\u1ea1i.<\/p>\n Anh ph\u1ea3i l\u00e0m g\u00ec \u0111\u1ec3 c\u00f3 \u0111\u01b0\u1ee3c m\u1ed9t cu\u1ed9c kh\u1ea3o s\u00e1t \u0111i\u1ec7n tho\u1ea1i t\u1ed1t?<\/strong><\/p>\n Nh\u1eefng g\u00ec ch\u00fang t\u00f4i lu\u00f4n khuy\u00ean l\u00e0 \u0111\u1ea3m b\u1ea3o r\u1eb1ng b\u1ea1n c\u00f3 l\u1ee3i \u00edch c\u1ee7a kh\u00e1ch h\u00e0ng; n\u00f3 c\u00f3 th\u1ec3 l\u00e0 m\u1ed9t l\u1ee3i \u00edch \u0111\u1ec3 c\u00f3 \u0111\u01b0\u1ee3c m\u1ed9t th\u1ee9 g\u00ec \u0111\u00f3 “\u0111\u1eb7t” ho\u1eb7c t\u1ea1o ra. M\u1ed9t v\u00ed d\u1ee5 th\u01b0\u1eddng g\u1eb7p l\u00e0 m\u1ed9t kh\u00e1ch h\u00e0ng \u0111ang g\u1ecdi h\u1ed7 tr\u1ee3 c\u1ee7a nh\u00e0 cung c\u1ea5p v\u00e0 sau \u0111\u00f3 \u0111\u01b0\u1ee3c chuy\u1ec3n \u0111\u1ebfn m\u1ed9t cu\u1ed9c kh\u1ea3o s\u00e1t \u0111i\u1ec7n tho\u1ea1i sau cu\u1ed9c g\u1ecdi. \u0110i\u1ec1u n\u00e0y l\u00e0m m\u1ed9t s\u1ed1 kh\u00e1ch h\u00e0ng kh\u00f3 ch\u1ecbu, nh\u01b0ng \u0111\u00f3 l\u00e0 c\u00e1ch c\u00e1c c\u00f4ng ty l\u1edbn \u0111\u00e1nh gi\u00e1 nh\u00e2n vi\u00ean ph\u1ee5c v\u1ee5 kh\u00e1ch h\u00e0ng c\u1ee7a h\u1ecd.<\/p>\n \u0110i\u1ec1u quan tr\u1ecdng nh\u1ea5t l\u00e0 lo\u1ea1i kh\u1ea3o s\u00e1t \u0111i\u1ec7n tho\u1ea1i n\u00e0y “\u0111\u1ed5i chi\u1ec1u m\u1ecdi th\u1ee9” v\u00e0 \u0111\u1ea3m b\u1ea3o r\u1eb1ng kh\u00e1ch h\u00e0ng c\u00f3 \u1ea5n t\u01b0\u1ee3ng r\u1eb1ng b\u1ea1n th\u1ef1c s\u1ef1 mu\u1ed1n bi\u1ebft nh\u1eefng g\u00ec h\u1ecd ngh\u0129. \u0110i\u1ec1u r\u1ea5t quan tr\u1ecdng l\u00e0 b\u1ea1n l\u00e0 nh\u00e0 cung c\u1ea5p kh\u00f4ng s\u1eed d\u1ee5ng kh\u00e1ch h\u00e0ng ch\u1ec9 \u0111\u1ec3 ki\u1ebfm l\u1ee3i nhu\u1eadn. B\u1ea1n cho th\u1ea5y r\u1eb1ng b\u1ea1n l\u00e0m cu\u1ed9c kh\u1ea3o s\u00e1t kh\u00e1ch h\u00e0ng n\u00e0y qua \u0111i\u1ec7n tho\u1ea1i kh\u00f4ng ph\u1ea3i v\u00ec b\u1ea1n mu\u1ed1n khoe khoang v\u1ec1 n\u00f3 tr\u00ean trang web, nh\u01b0ng v\u00ec b\u1ea1n th\u1ef1c s\u1ef1 mu\u1ed1n cho th\u1ea5y r\u1eb1ng c\u00f4ng ty c\u1ee7a b\u1ea1n c\u00f3 mong mu\u1ed1n l\u00e0m cho n\u00f3 t\u1ed1t h\u01a1n cho kh\u00e1ch h\u00e0ng.<\/p>\n N\u1ebfu b\u1ea1n chuy\u1ec3n cu\u1ed9c g\u1ecdi \u0111i\u1ec7n tho\u1ea1i sang h\u1ec7 th\u1ed1ng kh\u1ea3o s\u00e1t \u0111i\u1ec7n tho\u1ea1i c\u1ee7a ch\u00fang t\u00f4i, \u0111i\u1ec1u quan tr\u1ecdng l\u00e0 gi\u1eef cu\u1ed9c kh\u1ea3o s\u00e1t ng\u1eafn, t\u1ed1i \u0111a 2-3 c\u00e2u h\u1ecfi v\u00e0 b\u00e0i n\u00f3i ph\u1ea3i r\u00f5 r\u00e0ng v\u00e0 kh\u00f4ng c\u0103ng th\u1eb3ng. Kh\u00e1ch h\u00e0ng kh\u00f4ng c\u00f3 c\u1ea3 ng\u00e0y \u0111\u1ec3 anh l\u00e0m vi\u1ec7c, nh\u01b0ng \u0111\u1ed3ng th\u1eddi, anh kh\u00f4ng mu\u1ed1n \u0111\u00e2m v\u00e0o h\u1ecd nh\u01b0 m\u1ed9t chuy\u1ebfn t\u00e0u ch\u1edf h\u00e0ng. \u0110i\u1ec1u quan tr\u1ecdng l\u00e0 kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n s\u1ebd ph\u1ea3n \u1ee9ng b\u00ecnh t\u0129nh, nh\u01b0ng nhanh ch\u00f3ng.<\/p>\n \u0110\u00e2y l\u00e0 m\u1ed9t v\u00e0i g\u1ee3i \u00fd v\u1ec1 cu\u1ed9c kh\u1ea3o s\u00e1t \u0111i\u1ec7n tho\u1ea1i:<\/strong><\/p>\n – L\u00e0m sao anh \u0111\u00e1nh gi\u00e1 \u0111\u01b0\u1ee3c vi\u1ec7c gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 c\u1ee7a nh\u00e2n vi\u00ean c\u1ee7a ch\u00fang t\u00f4i? H\u00e3y \u0111\u00e1nh gi\u00e1 n\u00f3 t\u1eeb 1 \u0111\u1ebfn 5, trong \u0111\u00f3 5 l\u00e0 tuy\u1ec7t v\u1eddi v\u00e0 1 l\u00e0 r\u1ea5t t\u1ed3i t\u1ec7.<\/p>\n – B\u1ea1n c\u00f3 mu\u1ed1n gi\u1edbi thi\u1ec7u ch\u00fang t\u00f4i v\u1edbi b\u1ea5t k\u1ef3 ng\u01b0\u1eddi b\u1ea1n hay gia \u0111\u00ecnh c\u1ee7a m\u00ecnh n\u1ebfu h\u1ecd h\u1ecfi v\u1ec1 m\u1ed9t nh\u00e0 cung c\u1ea5p t\u1ed1t c\u1ee7a …? 1 l\u00e0 kh\u00f4ng bao gi\u1edd v\u00e0 5 l\u00e0 tuy\u1ec7t \u0111\u1ed1i.<\/p>\n Kh\u1ea3o s\u00e1t \u0111i\u1ec7n tho\u1ea1i dial-up sau khi cu\u1ed9c g\u1ecdi k\u1ebft th\u00fac.<\/strong><\/p>\n N\u1ebfu b\u1ea1n kh\u00f4ng th\u1ec3 chuy\u1ec3n kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh sang cu\u1ed9c kh\u1ea3o s\u00e1t \u0111i\u1ec7n tho\u1ea1i, \u0111i\u1ec1u n\u00e0y th\u01b0\u1eddng ph\u1ee5 thu\u1ed9c v\u00e0o c\u00e1c h\u1ea1n ch\u1ebf k\u1ebft n\u1ed1i v\u00e0 c\u00e1c y\u1ebfu t\u1ed1 kh\u00e1c, c\u00f3 th\u1ec3 l\u00e0 m\u1ed9t \u00fd t\u01b0\u1edfng t\u1ed1t \u0111\u1ec3 \u0111\u1ea3m b\u1ea3o r\u1eb1ng kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n c\u00f3 th\u1ec3 ch\u1ecdn n\u1ebfu h\u1ecd mu\u1ed1n \u0111\u01b0\u1ee3c g\u1ecdi b\u1edfi cu\u1ed9c kh\u1ea3o s\u00e1t kh\u00e1ch h\u00e0ng v\u00e0 n\u00f3 th\u01b0\u1eddng c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c gi\u1ea3i quy\u1ebft b\u1eb1ng c\u00e1ch th\u00eam menu IVR b\u1ed5 sung. N\u00f3 cho ph\u00e9p th\u00eam kh\u00e1ch h\u00e0ng v\u00e0o danh s\u00e1ch ch\u1edd th\u00eam v\u00e0 sau \u0111\u00f3 bao g\u1ed3m anh ta \/ c\u00f4 \u1ea5y nh\u01b0 m\u1ed9t ng\u01b0\u1eddi mu\u1ed1n l\u00e0 m\u1ed9t ph\u1ea7n c\u1ee7a cu\u1ed9c kh\u1ea3o s\u00e1t \u0111i\u1ec7n tho\u1ea1i. V\u1edbi vi\u1ec7c th\u1ef1c hi\u1ec7n k\u1ef9 thu\u1eadt \u0111\u01a1n gi\u1ea3n, kh\u00e1ch h\u00e0ng s\u1ebd \u0111\u01b0\u1ee3c g\u1ecdi t\u1ef1 \u0111\u1ed9ng b\u1eb1ng c\u00e1ch s\u1eed d\u1ee5ng m\u00f4-\u0111un Examinare cho c\u00e1c cu\u1ed9c kh\u1ea3o s\u00e1t \u0111i\u1ec7n tho\u1ea1i.<\/p>\n L\u00e0m sao anh c\u00f3 th\u1ec3 d\u00f9ng Examinare \u0111\u1ec3 h\u1ecfi \u0111i\u1ec7n tho\u1ea1i?<\/strong><\/p>\n T\u1eeb n\u0103m 2006, Examinare \u0111\u00e3 gi\u00fap c\u00e1c doanh nghi\u1ec7p t\u1ea1o nhi\u1ec1u lo\u1ea1i kh\u1ea3o s\u00e1t. M\u1ed9t lo\u1ea1i kh\u1ea3o s\u00e1t kh\u00e1c bi\u1ec7t \u0111\u01b0\u1ee3c tri\u1ec3n khai t\u1eeb th\u00e1ng M\u1ed9t n\u0103m 2014. Khi \u0111\u00f3, ch\u00fang t\u00f4i \u0111\u00e3 t\u1ea1o ph\u1ea7n m\u1edf r\u1ed9ng cho Examinare, s\u1eed d\u1ee5ng m\u00e1y ch\u1ee7 \u0111\u00e1m m\u00e2y \u0111\u1ec3 g\u1ecdi v\u00e0i tr\u0103m ng\u01b0\u1eddi m\u1ed7i ph\u00fat v\u00e0 th\u1ef1c hi\u1ec7n kh\u1ea3o s\u00e1t qua \u0111i\u1ec7n tho\u1ea1i. Ch\u00fang t\u00f4i c\u0169ng mu\u1ed1n h\u1ed7 tr\u1ee3 b\u1ea1n b\u1eaft \u0111\u1ea7u s\u1eed d\u1ee5ng kh\u1ea3o s\u00e1t qua \u0111i\u1ec7n tho\u1ea1i. \u0110\u1eebng ng\u1ea7n ng\u1ea1iH\u00e3y h\u1ecfi gi\u00e1 mi\u1ec5n ph\u00ed \u1edf \u0111\u00e2y<\/a>v\u00e0 ch\u00fang t\u00f4i s\u1ebd l\u00e0m cho cu\u1ed9c kh\u1ea3o s\u00e1t \u0111i\u1ec7n tho\u1ea1i c\u1ee7a anh th\u00eam ph\u1ea7n th\u00fa v\u1ecb.<\/p>\n","protected":false},"excerpt":{"rendered":" Ch\u00fang t\u00f4i th\u01b0\u1eddng \u0111\u01b0\u1ee3c h\u1ecfi v\u1ec1 c\u00e1ch th\u1ef1c hi\u1ec7n m\u1ed9t cu\u1ed9c kh\u1ea3o s\u00e1t \u0111i\u1ec7n tho\u1ea1i v\u00e0 bao nhi\u00eau c\u00e2u h\u1ecfi b\u1ea1n n\u00ean h\u1ecfi. C\u0169ng c\u00f3 nh\u1eefng l\u00fac b\u1ea1n mu\u1ed1n t\u1ed5 ch\u1ee9c kh\u1ea3o s\u00e1t kh\u00e1ch\u2026<\/p>\n","protected":false},"author":0,"featured_media":7263,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[],"tags":[],"class_list":["post-26340","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":[],"jetpack_sharing_enabled":true,"jetpack_featured_media_url":"https:\/\/examinare.ecommerce.theonlykroon.com\/wp-content\/uploads\/sites\/5\/2026\/10\/news-42.webp","_links":{"self":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/posts\/26340","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/comments?post=26340"}],"version-history":[{"count":1,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/posts\/26340\/revisions"}],"predecessor-version":[{"id":26341,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/posts\/26340\/revisions\/26341"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/media\/7263"}],"wp:attachment":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/media?parent=26340"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/categories?post=26340"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/tags?post=26340"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}