{"id":26328,"date":"2013-10-22T07:13:00","date_gmt":"2013-10-22T05:13:00","guid":{"rendered":"https:\/\/examinare.ecommerce.theonlykroon.com\/?p=26328"},"modified":"2013-10-22T07:13:00","modified_gmt":"2013-10-22T05:13:00","slug":"bank_customer_satisfaction_survey","status":"publish","type":"post","link":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/news\/2013\/10\/22\/bank_customer_satisfaction_survey\/","title":{"rendered":"Gi\u1ea3i th\u00edch v\u1ec1 Ng\u00e2n h\u00e0ng Kh\u00e1ch h\u00e0ng h\u00e0i l\u00f2ng Survey."},"content":{"rendered":"

T\u1ea1i sao kh\u1ea3o s\u00e1t h\u00e0i l\u00f2ng kh\u00e1ch h\u00e0ng ng\u00e2n h\u00e0ng l\u00e0 c\u00e1ch t\u1ed1t nh\u1ea5t \u0111\u1ec3 ph\u00e1t tri\u1ec3n doanh nghi\u1ec7p c\u1ee7a b\u1ea1n? D\u1ec5 l\u1eafm! C\u00e1ch t\u1ed1t nh\u1ea5t \u0111\u1ec3 l\u00e0m kh\u00e1ch h\u00e0ng h\u00e0i l\u00f2ng l\u00e0 h\u1ecfi h\u1ecd h\u1ecd c\u1ea7n g\u00ec! H\u00e3y nh\u00ecn xem. B\u1ea5t k\u1ef3 ng\u00e2n h\u00e0ng n\u00e0o, b\u1ea5t k\u1ec3 k\u00edch th\u01b0\u1edbc v\u00e0 tr\u1ecdng t\u00e2m, l\u00e0m vi\u1ec7c \u0111\u1ec3 ph\u00e1t tri\u1ec3n c\u01a1 s\u1edf kh\u00e1ch h\u00e0ng c\u1ee7a m\u00ecnh v\u00e0 gi\u1eef l\u1ea1i nh\u1eefng ng\u01b0\u1eddi hi\u1ec7n c\u00f3. T\u1ea5t nhi\u00ean, vi\u1ec7c gi\u1eef l\u1ea1i kh\u00e1ch h\u00e0ng c\u0169 r\u1ebb h\u01a1n nhi\u1ec1u so v\u1edbi vi\u1ec7c t\u00ecm ki\u1ebfm kh\u00e1ch h\u00e0ng m\u1edbi, nh\u01b0ng s\u1ebd kh\u00f4ng c\u00f3 s\u1ef1 t\u0103ng tr\u01b0\u1edfng v\u00e0 ph\u00e1t tri\u1ec3n kinh doanh n\u1ebfu kh\u00f4ng c\u00f3 h\u1ecd. \u0110\u1ea7u t\u01b0 nhi\u1ec1u v\u00e0o c\u00e1c ho\u1ea1t \u0111\u1ed9ng thu h\u00fat kh\u00e1ch h\u00e0ng, b\u1ea1n kh\u00f4ng th\u1ec3 qu\u00ean nh\u1eefng ng\u01b0\u1eddi \u01b0a th\u00edch ng\u00e2n h\u00e0ng c\u1ee7a b\u1ea1n h\u00f4m nay c\u00f9ng l\u00fac. M\u1ed9t kh\u00e1ch h\u00e0ng h\u1ea1nh ph\u00fac s\u1ebd mang l\u1ea1i cho anh nhi\u1ec1u kh\u00e1ch h\u00e0ng h\u01a1n.<\/p>\n

\u0110\u1ecbnh danh nh\u1eefng ng\u01b0\u1eddi th\u1ecfa m\u00e3n v\u1edbi d\u1ecbch v\u1ee5 v\u00e0 nh\u1eefng ng\u01b0\u1eddi c\u00f3 m\u1ed9t s\u1ed1 v\u1ea5n \u0111\u1ec1 trong vi\u1ec7c l\u00e0m vi\u1ec7c v\u1edbi ng\u00e2n h\u00e0ng, l\u00e0 m\u1ed9t b\u01b0\u1edbc \u0111i th\u00f4ng minh. B\u1ea1n c\u00f3 th\u1ec3 l\u1ea5y th\u00f4ng tin n\u00e0y th\u00f4ng qua qu\u1ea3n l\u00fd v\u00e0 nh\u00e2n vi\u00ean ho\u1ea1t \u0111\u1ed9ng, l\u00e0m vi\u1ec7c tr\u1ef1c ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng. Nh\u01b0ng m\u1eb7c d\u00f9, theo quy t\u1eafc, kh\u00e1ch h\u00e0ng h\u1ea1nh ph\u00fac kh\u00f4ng gi\u1ea5u s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a h\u1ecd, tr\u00e1i l\u1ea1i, nh\u1eefng ng\u01b0\u1eddi kh\u00f4ng h\u1ea1nh ph\u00fac mi\u1ec5n c\u01b0\u1ee1ng chia s\u1ebb d\u1eef li\u1ec7u c\u00f3 gi\u00e1 tr\u1ecb v\u1edbi b\u1ea1n. H\u1ecd c\u00f3 th\u1ec3 c\u1ea7n th\u1eddi gian \u0111\u1ec3 suy ngh\u0129, m\u1ed9t m\u00f4i tr\u01b0\u1eddng y\u00ean t\u0129nh, ho\u1eb7c s\u1ef1 b\u1ea3o m\u1eadt \u0111\u1ec3 chia s\u1ebb c\u1ea3m x\u00fac ho\u1eb7c th\u00e1i \u0111\u1ed9 ti\u00eau c\u1ef1c c\u1ee7a h\u1ecd \u0111\u1ed1i v\u1edbi m\u1ed9t s\u1ed1 t\u00ecnh hu\u1ed1ng nh\u1ea5t \u0111\u1ecbnh. G\u1eedi m\u1ed9t l\u00e1 th\u01b0 \u0111\u1ebfn n\u01a1i c\u01b0 tr\u00fa ho\u1eb7c l\u00e0m vi\u1ec7c c\u1ee7a kh\u00e1ch h\u00e0ng, ph\u1ecfng v\u1ea5n tr\u1ef1c ti\u1ebfp v\u1edbi x\u00e1c su\u1ea5t cao s\u1ebd kh\u00f4ng cho k\u1ebft qu\u1ea3 mong mu\u1ed1n. M\u1eb7t kh\u00e1c, nhi\u1ec1u kh\u00e1ch h\u00e0ng th\u00edch d\u1ecbch v\u1ee5 t\u1eeb xa v\u1edbi s\u1ef1 ti\u1ebfp x\u00fac c\u00e1 nh\u00e2n t\u1ed1i thi\u1ec3u. \u0110\u00f3 l\u00e0 l\u00fd do t\u1ea1i sao cu\u1ed9c kh\u1ea3o s\u00e1t v\u1ec1 s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng ng\u00e2n h\u00e0ng l\u00e0 gi\u1ea3i ph\u00e1p hi\u1ec7u qu\u1ea3 nh\u1ea5t trong nhi\u1ec1u tr\u01b0\u1eddng h\u1ee3p.<\/p>\n

Nh\u1eefng c\u00e2u h\u1ecfi n\u00e0o n\u00ean \u0111\u01b0\u1ee3c bao g\u1ed3m trong cu\u1ed9c kh\u1ea3o s\u00e1t Th\u1ecfa m\u00e3n Kh\u00e1ch h\u00e0ng Ng\u00e2n h\u00e0ng?<\/h2>\n

C\u00e1c c\u00e2u h\u1ecfi kh\u1ea3o s\u00e1t \u0111\u01b0\u1ee3c bi\u00ean so\u1ea1n th\u00f4ng minh s\u1ebd gi\u00fap t\u00ecm ra nh\u1eefng d\u1ecbch v\u1ee5 ng\u00e2n h\u00e0ng n\u00e0o c\u1ea7n \u0111\u01b0\u1ee3c c\u1ea3i thi\u1ec7n ho\u1eb7c th\u1ef1c hi\u1ec7n; nh\u1eefng v\u1ea5n \u0111\u1ec1 n\u00e0o c\u1ea7n ph\u1ea3i lo\u1ea1i b\u1ecf. Kh\u00f4ng n\u00ean h\u1ecfi nhi\u1ec1u c\u00e2u. Ch\u00fang ph\u1ea3i \u0111\u01a1n gi\u1ea3n v\u00e0 d\u1ec5 hi\u1ec3u cho kh\u00e1ch h\u00e0ng. C\u00e2u h\u1ecfi c\u1ee7aKh\u1ea3o s\u00e1t th\u1ecfa m\u00e3n kh\u00e1ch h\u00e0ng ng\u00e2n h\u00e0ng<\/a>c\u00f3 th\u1ec3 ch\u1ea1m v\u00e0o vi\u1ec7c x\u00e1c \u0111\u1ecbnh c\u00e1c d\u1ecbch v\u1ee5 ph\u1ed5 bi\u1ebfn nh\u1ea5t v\u00e0 ch\u1ea5t l\u01b0\u1ee3ng nh\u1ea5t, l\u00fd do cho l\u00f2ng trung th\u00e0nh c\u1ee7a kh\u00e1ch h\u00e0ng, \u0111\u1ed1i th\u1ee7 c\u1ea1nh tranh g\u1ea7n nh\u1ea5t, nh\u1eefng h\u1ea1n ch\u1ebf c\u1ee7a ng\u00e2n h\u00e0ng c\u1ee7a b\u1ea1n. Tr\u01b0\u1edbc h\u1ebft, b\u1ea1n n\u00ean x\u00e1c \u0111\u1ecbnh kh\u00e1n gi\u1ea3 m\u1ee5c ti\u00eau ch\u00ednh c\u1ee7a m\u00ecnh v\u00e0 ch\u1ee7 \u0111\u1ec1 nghi\u00ean c\u1ee9u. Anh c\u00f3 quan t\u00e2m \u0111\u1ebfn nh\u1eefng g\u00ec kh\u00e1ch h\u00e0ng ngh\u0129 v\u1ec1 d\u1ecbch v\u1ee5, b\u1ea3o tr\u00ec v\u00e0 ng\u00e2n h\u00e0ng nh\u01b0 m\u1ed9t t\u1ed5ng th\u1ec3 kh\u00f4ng?<\/p>\n

M\u1ed9t th\u1ef1c h\u00e0nh t\u1ed1t l\u00e0 s\u1eed d\u1ee5ng c\u00e1c c\u00e2u h\u1ecfi m\u00e0 kh\u00e1ch h\u00e0ng s\u1ebd c\u00f3 th\u1ec3 tr\u1ea3 l\u1eddi kh\u00f4ng ch\u1ec9 ch\u1ecdn c\u00e1c t\u00f9y ch\u1ecdn \u0111\u01b0\u1ee3c cung c\u1ea5p, nh\u01b0ng v\u1edbi nh\u1eefng t\u1eeb c\u1ee7a ri\u00eang h\u1ecd. V\u00ed d\u1ee5, “C\u00f3 g\u00ec m\u00e0 b\u1ea1n kh\u00f4ng mu\u1ed1n th\u1ea5y \u1edf ng\u00e2n h\u00e0ng c\u1ee7a ch\u00fang t\u00f4i kh\u00f4ng? Gi\u1ea3i th\u00edch n\u00f3” ho\u1eb7c “B\u1ea1n mu\u1ed1n th\u1ea5y d\u1ecbch v\u1ee5 b\u1ed5 sung n\u00e0o trong ng\u00e2n h\u00e0ng c\u1ee7a ch\u00fang t\u00f4i?”. C\u00e1c c\u00e2u h\u1ecfi v\u1edbi thang gradient s\u1ebd cho th\u1ea5y m\u1ee9c \u0111\u1ed9 h\u1ea5p d\u1eabn c\u1ee7a d\u1ecbch v\u1ee5. Nh\u1edb r\u1eb1ng cu\u1ed9c kh\u1ea3o s\u00e1t Th\u1ecfa m\u00e3n Kh\u00e1ch h\u00e0ng Ng\u00e2n h\u00e0ng l\u00e0 m\u1ed9t lo\u1ea1i thang cho kh\u00e1ch h\u00e0ng, v\u00ec v\u1eady ch\u1ec9 h\u1ecfi nh\u1eefng c\u00e2u h\u1ecfi, nh\u1eefng g\u00ec quan tr\u1ecdng nh\u1ea5t \u0111\u1ed1i v\u1edbi b\u1ea1n v\u00e0 c\u1ed1 g\u1eafng tr\u00e1nh nh\u1eefng c\u00e2u h\u1ecfi v\u00f4 \u00edch. Ng\u01b0\u1eddi ta s\u1ebd kh\u00f4ng d\u00e0nh h\u1ebft th\u1eddi gian c\u1ee7a h\u1ecd cho anh.<\/p>\n

Ch\u00fang t\u00f4i, t\u1ea1i Examinare, qua nhi\u1ec1u nghi\u00ean c\u1ee9u \u0111\u00e3 th\u1ef1c hi\u1ec7n t\u1ea5t c\u1ea3 c\u00e1c ch\u1ee9c n\u0103ng v\u00e0 t\u00ednh n\u0103ng m\u00e0 s\u1ebd \u0111\u01b0\u1ee3c y\u00eau c\u1ea7u \u0111\u1ec3 chu\u1ea9n b\u1ecb choNg\u00e2n h\u00e0ng Th\u1ecfa m\u00e3n Kh\u00e1ch H\u00e0ng Kh\u1ea3o s\u00e1t trong c\u00f4ng c\u1ee5 kh\u1ea3o s\u00e1t c\u1ee7a ch\u00fang t\u00f4i.<\/a>Kh\u00e1ch h\u00e0ng s\u1ebd c\u00f3 th\u1ec3 tham gia v\u00e0o cu\u1ed9c kh\u1ea3o s\u00e1t kh\u00f4ng ch\u1ec9 tr\u00ean trang web c\u1ee7a ng\u00e2n h\u00e0ng m\u00e0 c\u00f2n tr\u00ean \u0111i\u1ec7n tho\u1ea1i di \u0111\u1ed9ng khi \u0111\u1ee9ng trong h\u00e0ng. C\u00e1c c\u00e2u h\u1ecfi v\u1ec1 ch\u1ee9c n\u0103ng r\u1ed9ng, c\u00e1c kh\u1ea3 n\u0103ng thi\u1ebft k\u1ebf phong ph\u00fa s\u1ebd l\u00e0m cho cu\u1ed9c kh\u1ea3o s\u00e1t c\u1ee7a b\u1ea1n th\u00fa v\u1ecb h\u01a1n cho kh\u00e1ch h\u00e0ng, trong khi h\u1ec7 th\u1ed1ng ph\u00e2n t\u00edch k\u1ebft qu\u1ea3 chi ti\u1ebft s\u1ebd cung c\u1ea5p t\u1ea5t c\u1ea3 c\u00e1c bi\u1ec3u \u0111\u1ed3 v\u00e0 b\u00e1o c\u00e1o c\u1ea7n thi\u1ebft trong th\u1eddi gian th\u1ef1c. Gi\u1ea3i th\u01b0\u1edfng, gi\u1ea3m gi\u00e1 v\u00e0 b\u1ea5t ng\u1edd kh\u00e1c s\u1ebd l\u00e0 m\u1ed9t l\u00fd do tuy\u1ec7t v\u1eddi \u0111\u1ec3 tham gia v\u00e0o cu\u1ed9c kh\u1ea3o s\u00e1t Th\u1ecfa m\u00e3n Kh\u00e1ch h\u00e0ng Ng\u00e2n h\u00e0ng c\u1ee7a b\u1ea1n. Trong h\u1ea7u h\u1ebft c\u00e1c tr\u01b0\u1eddng h\u1ee3p, ng\u01b0\u1eddi ta r\u1ea5t vui khi chia s\u1ebb th\u00f4ng tin gi\u00e1 tr\u1ecb v\u1edbi anh. C\u00e2u h\u1ecfi duy nh\u1ea5t l\u00e0 c\u00e1ch ti\u1ebfp c\u1eadn \u0111\u00fang \u0111\u1eafn v\u1edbi m\u1ed7i ng\u01b0\u1eddi.<\/p>\n

N\u1ebfu anh quan t\u00e2m \u0111\u1ebfn cu\u1ed9c kh\u1ea3o s\u00e1t v\u1ec1 s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng ng\u00e2n h\u00e0ng, th\u00ec, l\u00e0m \u01a1n,li\u00ean h\u1ec7 v\u1edbi ch\u00fang t\u00f4i t\u1ea1i Examinare v\u00e0 ch\u00fang t\u00f4i s\u1ebd gi\u00fap b\u1ea1n t\u1ea1o ra v\u00e0 th\u1ef1c hi\u1ec7n n\u00f3 t\u1ed1t<\/a>Trong khi ph\u00e2n t\u00edch th\u00f4ng tin chi ti\u1ebft s\u1ebd cung c\u1ea5p c\u00e2u tr\u1ea3 l\u1eddi cho t\u1ea5t c\u1ea3 c\u00e1c c\u00e2u h\u1ecfi m\u00e0 tr\u01b0\u1edbc \u0111\u00e2y d\u01b0\u1eddng nh\u01b0 kh\u00f4ng th\u1ec3 t\u00ecm ra m\u1ed9t gi\u1ea3i ph\u00e1p.<\/p>\n","protected":false},"excerpt":{"rendered":"

T\u1ea1i sao kh\u1ea3o s\u00e1t h\u00e0i l\u00f2ng kh\u00e1ch h\u00e0ng ng\u00e2n h\u00e0ng l\u00e0 c\u00e1ch t\u1ed1t nh\u1ea5t \u0111\u1ec3 ph\u00e1t tri\u1ec3n doanh nghi\u1ec7p c\u1ee7a b\u1ea1n? D\u1ec5 l\u1eafm! C\u00e1ch t\u1ed1t nh\u1ea5t \u0111\u1ec3 l\u00e0m kh\u00e1ch h\u00e0ng h\u00e0i l\u00f2ng l\u00e0 h\u1ecfi h\u1ecd\u2026<\/p>\n","protected":false},"author":0,"featured_media":6990,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[],"tags":[],"class_list":["post-26328","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":[],"jetpack_sharing_enabled":true,"jetpack_featured_media_url":"https:\/\/examinare.ecommerce.theonlykroon.com\/wp-content\/uploads\/sites\/5\/2026\/10\/news-36.webp","_links":{"self":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/posts\/26328","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/comments?post=26328"}],"version-history":[{"count":1,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/posts\/26328\/revisions"}],"predecessor-version":[{"id":26329,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/posts\/26328\/revisions\/26329"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/media\/6990"}],"wp:attachment":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/media?parent=26328"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/categories?post=26328"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/tags?post=26328"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}