{"id":26326,"date":"2013-10-16T18:45:00","date_gmt":"2013-10-16T16:45:00","guid":{"rendered":"https:\/\/examinare.ecommerce.theonlykroon.com\/?p=26326"},"modified":"2013-10-16T18:45:00","modified_gmt":"2013-10-16T16:45:00","slug":"airline-customer-satisfaction-survey","status":"publish","type":"post","link":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/news\/2013\/10\/16\/airline-customer-satisfaction-survey\/","title":{"rendered":"T\u1ea1o m\u1ed9t cu\u1ed9c kh\u1ea3o s\u00e1t v\u1ec1 s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng v\u1edbi Examinare."},"content":{"rendered":"

V\u1edbi cu\u1ed9c kh\u1ea3o s\u00e1t v\u1ec1 s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng c\u1ee7a h\u00e3ng h\u00e0ng kh\u00f4ng, ch\u00fang t\u00f4i t\u1ea1i Examinare s\u1ebd gi\u00fap b\u1ea1n b\u1eaft \u0111\u1ea7u. N\u1ebfu anh mu\u1ed1n th\u00eam th\u1eddi gian, ch\u00fang t\u00f4i c\u00f3 th\u1ec3 l\u00e0m m\u1ecdi th\u1ee9. H\u00e3ng h\u00e0ng kh\u00f4ng \u0111ang ng\u00e0y c\u00e0ng c\u1ea1nh tranh. Khi kh\u00e1ch h\u00e0ng c\u1ee7a h\u00e3ng h\u00e0ng kh\u00f4ng \u0111\u1eb7t v\u00e9 m\u00e1y bay c\u1ee7a h\u1ecd, h\u1ecd s\u1ebd ti\u1ebfp t\u1ee5c v\u1edbi nh\u1eefng g\u00ec quan tr\u1ecdng h\u01a1n \u0111\u1ed1i v\u1edbi h\u1ecd.<\/p>\n

Tr\u01b0\u1edbc khi b\u1eaft \u0111\u1ea7u t\u1ea1o m\u1ed9t cu\u1ed9c kh\u1ea3o s\u00e1t v\u1ec1 s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng c\u1ee7a h\u00e3ng h\u00e0ng kh\u00f4ng, b\u1ea1n c\u00f3 th\u1ec3 mu\u1ed1n xem x\u00e9t ch\u00ednh doanh nghi\u1ec7p v\u00e0 l\u00ean k\u1ebf ho\u1ea1ch nh\u1eefng nh\u00f3m kh\u00e1ch h\u00e0ng ch\u00ednh c\u1ee7a b\u1ea1n l\u00e0 g\u00ec? \u0110\u00f3 l\u00e0 h\u00e0nh kh\u00e1ch kinh doanh hay h\u00e0nh kh\u00e1ch ti\u00eau d\u00f9ng? N\u1ebfu b\u1ea1n ch\u1ee7 y\u1ebfu nh\u1eafm \u0111\u1ebfn ng\u01b0\u1eddi ti\u00eau d\u00f9ng, th\u00ec b\u1ea1n c\u1ea7n ph\u1ea3i tham gia m\u1ed9t ch\u01b0\u01a1ng tr\u00ecnh khuy\u1ebfn m\u00e3i \u0111\u1eb7c bi\u1ec7t cho t\u1ea5t c\u1ea3 kh\u00e1ch h\u00e0ng tham gia cu\u1ed9c kh\u1ea3o s\u00e1t Th\u1ecfa m\u00e3n Kh\u00e1ch h\u00e0ng c\u1ee7a H\u00e3ng h\u00e0ng kh\u00f4ng. B\u1eb1ng c\u00e1ch n\u00e0y, b\u1ea1n s\u1ebd c\u00f3 m\u1ed9t c\u00e1ch \u0111\u1ec3 nh\u1eadn \u0111\u01b0\u1ee3c nhi\u1ec1u \u0111\u1eb7t h\u00e0ng h\u01a1n c\u0169ng nh\u01b0 t\u00ecm th\u1ea5y nhi\u1ec1u th\u00f4ng tin h\u01a1n v\u1ec1 nh\u1eefng g\u00ec kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n ngh\u0129 v\u1ec1 h\u00e3ng h\u00e0ng kh\u00f4ng c\u1ee7a b\u1ea1n.<\/p>\n

K\u1ebf ho\u1ea1ch.<\/h2>\n

Khi b\u1ea1n \u0111ang l\u00ean k\u1ebf ho\u1ea1ch cho cu\u1ed9c kh\u1ea3o s\u00e1t kh\u00e1ch h\u00e0ng c\u1ee7a h\u00e3ng h\u00e0ng kh\u00f4ng, b\u1ea1n c\u1ea7n ph\u1ea3i ch\u00ednh x\u00e1c v\u1ec1 c\u00e1c c\u00e2u h\u1ecfi trong b\u1ea3ng c\u00e2u h\u1ecfi c\u1ee7a h\u00e3ng h\u00e0ng kh\u00f4ng v\u00e0 \u0111\u1ea3m b\u1ea3o r\u1eb1ng b\u1ea1n kh\u00f4ng l\u00e3ng ph\u00ed th\u1eddi gian c\u1ee7a h\u1ecd. C\u0169ng nh\u01b0 v\u1eady, b\u1ea1n c\u1ea7n c\u00f3 m\u1ed9t c\u00f4ng c\u1ee5 kh\u1ea3o s\u00e1t ho\u1ea1t \u0111\u1ed9ng t\u1ed1t v\u1edbi c\u00e1c thi\u1ebft b\u1ecb di \u0111\u1ed9ng; theo c\u00e1ch \u0111\u00f3 b\u1ea1n c\u00f3 th\u1ec3 c\u00f3 kh\u00e1ch h\u00e0ng nh\u1eadp c\u00e2u tr\u1ea3 l\u1eddi c\u1ee7a h\u1ecd trong chuy\u1ebfn bay (n\u1ebfu m\u00e1y bay c\u1ee7a b\u1ea1n c\u00f3 Wi-Fi) ho\u1eb7c tr\u1ef1c ti\u1ebfp khi h\u1ecd l\u1ea5y h\u00e0nh l\u00fd c\u1ee7a h\u1ecd. N\u1ebfu b\u1ea1n ch\u1ee7 y\u1ebfu nh\u1eafm \u0111\u1ebfn h\u00e0nh kh\u00e1ch kinh doanh, th\u00ec c\u00f3 l\u1ebd l\u00e0 m\u1ed9t \u00fd t\u01b0\u1edfng t\u1ed1t \u0111\u1ec3 trao m\u1ed9t s\u1ed1 d\u1eb7m v\u00ec h\u1ecd \u0111\u00e3 tr\u1ea3 l\u1eddi cu\u1ed9c kh\u1ea3o s\u00e1t Th\u1ecfa m\u00e3n Kh\u00e1ch h\u00e0ng c\u1ee7a H\u00e3ng h\u00e0ng kh\u00f4ng.<\/p>\n

\u0110\u00e2y l\u00e0 m\u1ed9t ph\u1ea7n c\u1ee7a cu\u1ed9c kh\u1ea3o s\u00e1t kh\u00e1ch h\u00e0ng c\u1ee7a h\u00e3ng.<\/h2>\n

B\u00e2y gi\u1edd n\u00f3 \u0111\u1ebfn v\u1edbi vi\u1ec7c t\u1ea1o ra cu\u1ed9c kh\u1ea3o s\u00e1t v\u1ec1 s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng c\u1ee7a h\u00e3ng h\u00e0ng kh\u00f4ng. B\u00e2y gi\u1edd b\u1ea1n c\u00f3 2 c\u00e1ch \u0111\u1ec3 l\u00e0m \u0111i\u1ec1u n\u00e0y: b\u1ea1n c\u00f3 th\u1ec3 t\u1ea1o m\u1ed9t c\u00e2u h\u1ecfi trong m\u1ed9t d\u1ea1ng gi\u1ea5y ho\u1eb7c b\u1ea1n c\u00f3 th\u1ec3 s\u1eed d\u1ee5ng m\u1ed9t C\u00f4ng c\u1ee5 kh\u1ea3o s\u00e1t Examinare \u0111\u1ec3 t\u1ea1o c\u00e2u h\u1ecfi trong d\u1ea1ng s\u1ed1. Khi n\u00f3i \u0111\u1ebfn th\u1ee9 hai, Examinare ch\u1eafc ch\u1eafn c\u00f3 th\u1ec3 gi\u00fap b\u1ea1n t\u1ea1o ra c\u00e1c c\u00e2u h\u1ecfi c\u1ee7a b\u1ea3ng c\u00e2u h\u1ecfi v\u00e0 ph\u00e2n t\u00edch k\u1ebft qu\u1ea3 cho b\u1ea1n trong m\u1ed9t trong nh\u1eefng d\u1ef1 \u00e1n kh\u1ea3o s\u00e1t c\u1ee7a ch\u00fang t\u00f4i. Ch\u00fang t\u00f4i c\u00f3 kinh nghi\u1ec7m l\u00e2u n\u0103m trong l\u0129nh v\u1ef1c kh\u1ea3o s\u00e1t v\u00e0 \u0111\u00e3 th\u1ef1c hi\u1ec7n nhi\u1ec1u d\u1ef1 \u00e1n nh\u01b0 th\u1ebf n\u00e0y.<\/p>\n

N\u1ebfu anh ch\u1ecdn l\u00e0m h\u00e3ng h\u00e0ng kh\u00f4ng c\u1ee7a m\u00ecnhKi\u1ec3m tra s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng<\/a>Trong d\u1ea1ng gi\u1ea5y th\u00ec \u0111\u00e2y l\u00e0 m\u1ed9t \u00fd t\u01b0\u1edfng t\u1ed1t \u0111\u1ec3 anh \u0111\u1eb7t ra nh\u1eefng c\u00e2u h\u1ecfi th\u1eadt \u0111\u01a1n gi\u1ea3n v\u00e0 d\u1ec5 tr\u1ea3 l\u1eddi. C\u00e1c c\u00e2u h\u1ecfi n\u00ean l\u00e0 nh\u01b0 “B\u1ea1n c\u00f3 th\u00edch chuy\u1ebfn bay c\u1ee7a m\u00ecnh v\u1edbi ch\u00fang t\u00f4i kh\u00f4ng?” v\u00e0 “B\u1ea1n c\u00f3 g\u1eb7p v\u1ea5n \u0111\u1ec1 g\u00ec khi ki\u1ec3m tra h\u00e0nh l\u00fd kh\u00f4ng?”. L\u1ed7i l\u1ea7m ph\u1ed5 bi\u1ebfn nh\u1ea5t c\u1ee7a Surveyors l\u00e0 l\u00e0m qu\u00e1 nhi\u1ec1u c\u00e2u h\u1ecfi gi\u1ea5y ho\u1eb7c kh\u1ea3o s\u00e1t. N\u00f3 c\u00f3 th\u1ec3 d\u1eabn \u0111\u1ebfn vi\u1ec7c ng\u01b0\u1eddi ta tr\u1edf n\u00ean t\u1ee9c gi\u1eadn v\u00e0 kh\u00f4ng mu\u1ed1n ho\u00e0n th\u00e0nh b\u1ea3ng c\u00e2u h\u1ecfi. M\u1ed9t sai l\u1ea7m kh\u00e1c l\u00e0 \u0111\u1ec3 kh\u00e1ch h\u00e0ng g\u1eedi k\u1ebft qu\u1ea3 b\u1eb1ng th\u01b0. C\u00f3 bao nhi\u00eau l\u1ea7n anh \u0111\u00e3 g\u1eb7p chuy\u1ec7n khi v\u1ec1 nh\u00e0, \u0111i\u1ec1u duy nh\u1ea5t trong \u0111\u1ea7u anh l\u00e0 tr\u1ea3 l\u1eddi cu\u1ed9c kh\u1ea3o s\u00e1t v\u1ec1 s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng v\u00e0 \u0111\u1eb7t l\u00e1 th\u01b0 v\u00e0o h\u1ed9p th\u01b0? Kh\u00f4ng nhi\u1ec1u l\u1ea7n ch\u00fang t\u00f4i ngh\u0129 v\u00e0 anh kh\u00f4ng ph\u1ea3i l\u00e0 ng\u01b0\u1eddi duy nh\u1ea5t.<\/p>\n

C\u00e1c l\u1ee3i \u00edch c\u1ee7a C\u00f4ng c\u1ee5 kh\u1ea3o s\u00e1t Examinare.<\/h2>\n

L\u1ee3i \u00edch ch\u00ednh cho c\u00e1c t\u1eadp \u0111o\u00e0n, \u0111\u1eb7c bi\u1ec7t l\u00e0 c\u00e1c t\u1eadp \u0111o\u00e0n h\u00e0ng kh\u00f4ng l\u00e0 khi kh\u00e1ch h\u00e0ng \u0111\u00e3 \u0111\u1eb7t v\u00e9 v\u00e0 \u0111\u0103ng k\u00fd, sau \u0111\u00f3Examinare C\u00f4ng c\u1ee5 kh\u1ea3o s\u00e1t c\u00f3 th\u1ec3 \u0111\u1ed3ng b\u1ed9 v\u1edbi c\u01a1 s\u1edf d\u1eef li\u1ec7u c\u1ee7a b\u1ea1n v\u00e0 t\u1ea1o c\u00e1c c\u00e2u h\u1ecfi khi h\u00e0nh kh\u00e1ch c\u1ee7a b\u1ea1n \u0111ang tr\u00ean chuy\u1ebfn bay<\/a>. Khi h\u1ecd \u0111\u1ebfn, h\u1ecd s\u1ebd nh\u1eadn \u0111\u01b0\u1ee3c m\u1ed9t tin nh\u1eafn ho\u1eb7c m\u1ed9t email (m\u1ed9t \u0111i\u1ec1u m\u00e0 m\u1ecdi ng\u01b0\u1eddi th\u00edch s\u1eed d\u1ee5ng) v\u00e0 h\u1ecd c\u00f3 th\u1ec3 tr\u1ea3 l\u1eddi khi h\u1ecd c\u00f3 th\u1ec3. Th\u00f4ng th\u01b0\u1eddng, nh\u1eefng ng\u01b0\u1eddi th\u1ecfa m\u00e3n h\u01a1n v\u00e0 nh\u1eefng ng\u01b0\u1eddi kh\u00f4ng th\u1ecfa m\u00e3n s\u1ebd tr\u1ea3 l\u1eddi tr\u1ef1c ti\u1ebfp. N\u1ebfu b\u1ea1n th\u00eam m\u1ed9t s\u1ef1 khuy\u1ebfn kh\u00edch cho t\u1ea5t c\u1ea3 nh\u1eefng ng\u01b0\u1eddi tr\u1ea3 l\u1eddi, b\u1ea1n c\u00f3 th\u1ec3 \u0111\u1ea1t \u0111\u01b0\u1ee3c h\u01a1n 30% c\u00e2u tr\u1ea3 l\u1eddi.<\/p>\n

\u0110\u1ec3 b\u1eaft \u0111\u1ea7u v\u1edbi cu\u1ed9c kh\u1ea3o s\u00e1t v\u1ec1 s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng c\u1ee7a h\u00e3ng h\u00e0ng kh\u00f4ngli\u00ean h\u1ec7 v\u1edbi ch\u00fang t\u00f4i t\u1ea1i Examinare v\u00e0 ch\u00fang t\u00f4i s\u1ebd gi\u00fap b\u1ea1n l\u00ean k\u1ebf ho\u1ea1ch, th\u1ef1c hi\u1ec7n v\u00e0 ph\u00e2n t\u00edch k\u1ebft qu\u1ea3 c\u1ee7a b\u1ea1n v\u00e0 gi\u00fap b\u1ea1n nh\u1eafm m\u1ee5c ti\u00eau th\u00f3i quen v\u00e0 \u00fd ki\u1ebfn c\u1ee7a kh\u00e1ch h\u00e0ng c\u1ee7a b\u1ea1n<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"

V\u1edbi cu\u1ed9c kh\u1ea3o s\u00e1t v\u1ec1 s\u1ef1 h\u00e0i l\u00f2ng c\u1ee7a kh\u00e1ch h\u00e0ng c\u1ee7a h\u00e3ng h\u00e0ng kh\u00f4ng, ch\u00fang t\u00f4i t\u1ea1i Examinare s\u1ebd gi\u00fap b\u1ea1n b\u1eaft \u0111\u1ea7u. N\u1ebfu anh mu\u1ed1n th\u00eam th\u1eddi gian, ch\u00fang t\u00f4i c\u00f3 th\u1ec3\u2026<\/p>\n","protected":false},"author":0,"featured_media":6912,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[],"tags":[],"class_list":["post-26326","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":[],"jetpack_sharing_enabled":true,"jetpack_featured_media_url":"https:\/\/examinare.ecommerce.theonlykroon.com\/wp-content\/uploads\/sites\/5\/2026\/10\/news-35.webp","_links":{"self":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/posts\/26326","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/comments?post=26326"}],"version-history":[{"count":1,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/posts\/26326\/revisions"}],"predecessor-version":[{"id":26327,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/posts\/26326\/revisions\/26327"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/media\/6912"}],"wp:attachment":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/media?parent=26326"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/categories?post=26326"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/vi\/wp-json\/wp\/v2\/tags?post=26326"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}