{"id":23157,"date":"2021-12-02T12:00:00","date_gmt":"2021-12-02T11:00:00","guid":{"rendered":"https:\/\/examinare.ecommerce.theonlykroon.com\/?p=23157"},"modified":"2021-12-02T12:00:00","modified_gmt":"2021-12-02T11:00:00","slug":"what-questions-to-ask-in-your-customer-survey","status":"publish","type":"post","link":"https:\/\/examinare.ecommerce.theonlykroon.com\/tr\/news\/2021\/12\/02\/what-questions-to-ask-in-your-customer-survey\/","title":{"rendered":"Bu sorular, m\u00fc\u015fterilerin anketlerdeki sorular\u0131n\u0131 etkiler."},"content":{"rendered":"

M\u00fc\u015fterilerimizden ve potansiyel m\u00fc\u015fterilerimizden s\u0131k s\u0131k sorular al\u0131yoruz, m\u00fc\u015fteri anketleri g\u00f6nderdikleri zaman hangi sorular\u0131 sormalar\u0131 gerekiyor? Dikkat edilmesi gereken en \u00f6nemli \u015fey, m\u00fc\u015fterilere, ana hedefi onlar\u0131 hizmetlerinden memnun tutmak olan bir \u015fey sordu\u011funuzdur.<\/p>\n

Kesinlikle “Ka\u00e7 ya\u015f\u0131ndas\u0131n?”, “Erkek misin, kad\u0131n m\u0131s\u0131n?” gibi ki\u015fisel olmayan sorular kullanmak istemezsiniz.<\/p>\n

Bu sorular sadece ara\u015ft\u0131rma yapmak veya verileri Anket Arac\u0131na aktarmak i\u00e7in vaktiniz olmad\u0131\u011f\u0131n\u0131 g\u00f6steriyor. CRM sisteminizin i\u00e7erdi\u011fi bilgileri kullanarak, bu arka plan bilgisini Examinare’daki hesab\u0131n\u0131za ihra\u00e7 edebilirsiniz.<\/p>\n

M\u00fc\u015fteri anketinde hangi sorular\u0131 sormal\u0131s\u0131n\u0131z?<\/h2>\n
\u00d6ncelikle, y\u00f6nlendirici sorular sormamay\u0131 unutmal\u0131s\u0131n. M\u00fc\u015fteri anketinizde \u00f6nc\u00fc sorular kullan\u0131rsan\u0131z, \u00e7al\u0131\u015fmak i\u00e7in yanl\u0131\u015f bir bilgiye sahip olacaks\u0131n\u0131z. En k\u00f6t\u00fc durumda, sonu\u00e7lar\u0131 hi\u00e7bir \u015fekilde kullanamazs\u0131n\u0131z. En iyi yol, a\u00e7\u0131k sorular sormak. \u00d6rne\u011fin:<\/p>\n

Hizmetimizden ne kadar memnunsunuz?
– \u00c7ok memnun.
– Memnun oldum.
– Memnun de\u011filim.
– \u00c7ok memnun de\u011filim.<\/p>\n

Genellikle m\u00fc\u015fteri anketi olu\u015ftururken 4-point veya 6-point \u00f6l\u00e7e\u011fini kullanmay\u0131 tavsiye ederiz. Bu durumda, m\u00fc\u015fteri ortalama puanlar veremez, ancak taraf tutmaya zorlanmaktad\u0131r.<\/p><\/div>\n

M\u00fc\u015fterilere sorman\u0131n en iyi zaman\u0131 ne zaman?<\/h2>\n
\u0130\u015fletmeler ve hizmetler farkl\u0131d\u0131r, ama \u015fu gibi ortak durumlar vard\u0131r:<\/p>\n

– Sipari\u015fi vermeden \u00f6nce cevap veriyor.
– Teslim geri bildirimi
\u2013 Teknik sorun giderme \/ destek sorunlar\u0131n\u0131n \u00e7\u00f6z\u00fcm\u00fcn\u00fc de\u011ferlendirmek
\u2013 \u00dcr\u00fcnlerin uygun fiyatl\u0131l\u0131\u011f\u0131n\u0131 incelemek
\u2013 Tavsiyeler istiyorum<\/div>\n

Tavsiyeler iste<\/h2>\n
Bu soru tiplerinin \u00e7o\u011fu yayg\u0131nd\u0131r, ancak baz\u0131 \u015firketler i\u00e7in tavsiyeler hakk\u0131nda sorular yeni bir \u015feydir. Bu, \u015fu sorular\u0131 sormay\u0131 kastetiyoruz:<\/p>\n

Examinare’nin anket arac\u0131 bir i\u015f arkada\u015f\u0131na tavsiye eder misiniz?
– Evet, kesinlikle!
– Belki, birisinin arad\u0131\u011f\u0131n\u0131 duysam.
– Hay\u0131r.<\/p>\n

Bu soruyu \u00fc\u00e7 seviye vard\u0131r, ama iki pozitif seviye kasten vard\u0131r. Ka\u00e7 m\u00fc\u015fterinin hizmetlerinizi kullanmaktan “gurur duydu\u011funu” bilmek istiyorsunuz.<\/p><\/div>\n

Her \u015firket farkl\u0131d\u0131r.<\/h2>\n
Her \u015firketin m\u00fc\u015fteri anketlerine gelince farkl\u0131 ihtiya\u00e7lar\u0131 oldu\u011fu i\u00e7in, anket dan\u0131\u015fmanlar\u0131m\u0131z\u0131 tavsiye ediyoruz. Size do\u011fru sorular\u0131 geli\u015ftirmenize ve m\u00fc\u015fteri anketini Examinare hesab\u0131n\u0131zda do\u011frudan olu\u015fturman\u0131za yard\u0131mc\u0131 olaca\u011f\u0131z. Bir sonraki m\u00fc\u015fteri anketi i\u00e7in bizimle ileti\u015fime ge\u00e7in ve sorular\u0131n\u0131za da yard\u0131mc\u0131 olaca\u011f\u0131z.<\/div>\n","protected":false},"excerpt":{"rendered":"

M\u00fc\u015fterilerimizden ve potansiyel m\u00fc\u015fterilerimizden s\u0131k s\u0131k sorular al\u0131yoruz, m\u00fc\u015fteri anketleri g\u00f6nderdikleri zaman hangi sorular\u0131 sormalar\u0131 gerekiyor? Dikkat\u2026<\/p>\n","protected":false},"author":0,"featured_media":12567,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-23157","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-okategoriserade"],"acf":[],"jetpack_sharing_enabled":true,"jetpack_featured_media_url":"https:\/\/examinare.ecommerce.theonlykroon.com\/wp-content\/uploads\/sites\/5\/2026\/10\/news-1001564.webp","_links":{"self":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/tr\/wp-json\/wp\/v2\/posts\/23157","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/tr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/tr\/wp-json\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/tr\/wp-json\/wp\/v2\/comments?post=23157"}],"version-history":[{"count":2,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/tr\/wp-json\/wp\/v2\/posts\/23157\/revisions"}],"predecessor-version":[{"id":26825,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/tr\/wp-json\/wp\/v2\/posts\/23157\/revisions\/26825"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/tr\/wp-json\/wp\/v2\/media\/12567"}],"wp:attachment":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/tr\/wp-json\/wp\/v2\/media?parent=23157"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/tr\/wp-json\/wp\/v2\/categories?post=23157"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/tr\/wp-json\/wp\/v2\/tags?post=23157"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}