{"id":22926,"date":"2015-10-01T18:57:00","date_gmt":"2015-10-01T16:57:00","guid":{"rendered":"https:\/\/examinare.ecommerce.theonlykroon.com\/?p=22926"},"modified":"2015-10-01T18:57:00","modified_gmt":"2015-10-01T16:57:00","slug":"customer-satisfaction-surveys-more-popular-if-they-come-from-the-hotel-itself","status":"publish","type":"post","link":"https:\/\/examinare.ecommerce.theonlykroon.com\/tr\/news\/2015\/10\/01\/customer-satisfaction-surveys-more-popular-if-they-come-from-the-hotel-itself\/","title":{"rendered":"M\u00fc\u015fteri memnuniyeti anketleri, otel taraf\u0131ndan yap\u0131lsa daha pop\u00fcler olur."},"content":{"rendered":"<p><strong>M\u00fc\u015fteri anketler, \u00f6zellikle do\u011frudan otelden ve rezervasyon sayfalar\u0131ndan gelen genel anketlerin pop\u00fclaritesi azald\u0131k\u00e7a giderek daha pop\u00fcler hale geliyor. &#8220;M\u00fc\u015fteriler, otellerin daha iyi hale gelmesine yard\u0131m etmek istiyorlar ki insanlara orada kalmalar\u0131n\u0131 tavsiye edebilsinler.&#8221;<\/strong><\/p>\n<p><span>Misafirler, hizmet seviyesinin \u00e7ok da y\u00fcksek olmayan bir otelin kap\u0131lar\u0131n\u0131 \u00e7ald\u0131klar\u0131nda, personele bunu s\u00f6ylemeleri pek de s\u0131k rastlanm\u0131yor. Normalde sadece temizliksiz ve sa\u011fl\u0131ks\u0131z tesislerle ilgili \u015fikayetleri, konaklama s\u00fcresini do\u011frudan etkileyen sa\u011fl\u0131k tesisleri hakk\u0131ndaki \u015fikayetleri de\u011fil, bahsediliyordu.<\/span><\/p>\n<p><span>Bir misafir, geri d\u00f6nmesini engelleyen kusurlar\u0131 olan bir otelde kal\u0131rken, normal tepki herkese uzak durmas\u0131n\u0131 s\u00f6ylemek olur. Bu da bir \u015feyi daha iyi hale getirir. Ancak, e\u011fer iyi haz\u0131rlanm\u0131\u015f ve cevaplanmas\u0131 \u00e7ok uzun s\u00fcrmeyen bir takip anketini al\u0131rsa, genellikle onu doldururlar.<\/span><\/p>\n<p><span>Genel bir rezervasyon sitesinden gelen normal bir takip anketi genellikle m\u00fc\u015fterilerle \u00e7ekim yapmaz, bu da onlar\u0131 doldurma ihtiyac\u0131 hissettirir. Ancak, ayn\u0131 Anket otel taraf\u0131ndan kendisinden g\u00f6nderilirse, m\u00fc\u015fteri genellikle doldurur ve ayr\u0131ca misafirlerin 50%&#8217;i kadar otel m\u00fc\u015fteri memnuniyet anketinin hat\u0131rlatma e-postas\u0131n\u0131 ald\u0131ktan sonra doldurur.<\/span><\/p>\n<p><strong>Kasada bekletilen \u015fikayetlerin b\u00fcy\u00fck bir k\u0131sm\u0131, otel M\u00fc\u015fteri Memnuniyeti Anketi&#8217;ni kendisi g\u00f6nderdi\u011fi takdirde, oteldeki ilgili y\u00f6neticilere ula\u015famayan de\u011ferli bilgilerden olu\u015fuyor. Bu bilgilerin, otel y\u00f6netiminin kendisine ula\u015ft\u0131\u011f\u0131na dair bir kan\u0131t yoktur.<\/strong><\/p>\n<p><span>E\u011fer otel kendisi<\/span><strong>M\u00fc\u015fteri Memnuniyeti Anketi, do\u011fru \u00e7\u00f6z\u00fcmleri kulland\u0131\u011f\u0131nda genellikle % 50 cevaplar al\u0131r<\/strong><span>. Examinare AB, her misafir i\u00e7in memnuniyet anketinin g\u00f6nderildi\u011fi Hotel Customer Satisfaction Survey Solutions ile otelleri sa\u011flar.<\/span><\/p>\n<p><span>Otel M\u00fc\u015fteri Memnuniyeti Anketi otomatik olarak oteldeki t\u00fcm b\u00f6l\u00fcmler i\u00e7in bir M\u00fc\u015fteri Memnuniyeti Endeksi hesaplar. Hotel Dashboard \u00e7\u00f6z\u00fcm\u00fcm\u00fcz\u00fcn ba\u015far\u0131s\u0131n\u0131n b\u00fcy\u00fck bir k\u0131sm\u0131, t\u00fcm misafirlerin takip anketine tabi tutulmas\u0131 ve her rezervasyonun arka plan verilerine g\u00f6re haritaland\u0131r\u0131lmas\u0131.<\/span><\/p>\n<p><span>Bu Otel M\u00fc\u015fteri Memnuniyeti Dashboard \u00c7\u00f6z\u00fcm\u00fc hakk\u0131nda daha fazla bilgi i\u00e7in buradan okuyabilirsiniz:<\/span><\/p>\n<p><a href=\"https:\/\/www.examinare.com\/en\/industry\/hotel\/\">https:\/\/www.examinare.com\/en\/industry\/hotel\/<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>M\u00fc\u015fteri anketler, \u00f6zellikle do\u011frudan otelden ve rezervasyon sayfalar\u0131ndan gelen genel anketlerin pop\u00fclaritesi azald\u0131k\u00e7a giderek daha pop\u00fcler hale geliyor.\u2026<\/p>\n","protected":false},"author":0,"featured_media":8121,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-22926","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-okategoriserade"],"acf":[],"jetpack_sharing_enabled":true,"jetpack_featured_media_url":"https:\/\/examinare.ecommerce.theonlykroon.com\/wp-content\/uploads\/sites\/5\/2026\/10\/news-66.webp","_links":{"self":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/tr\/wp-json\/wp\/v2\/posts\/22926","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/tr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/tr\/wp-json\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/tr\/wp-json\/wp\/v2\/comments?post=22926"}],"version-history":[{"count":1,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/tr\/wp-json\/wp\/v2\/posts\/22926\/revisions"}],"predecessor-version":[{"id":22927,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/tr\/wp-json\/wp\/v2\/posts\/22926\/revisions\/22927"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/tr\/wp-json\/wp\/v2\/media\/8121"}],"wp:attachment":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/tr\/wp-json\/wp\/v2\/media?parent=22926"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/tr\/wp-json\/wp\/v2\/categories?post=22926"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/tr\/wp-json\/wp\/v2\/tags?post=22926"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}