{"id":24927,"date":"2019-05-10T14:58:00","date_gmt":"2019-05-10T12:58:00","guid":{"rendered":"https:\/\/examinare.ecommerce.theonlykroon.com\/?p=24927"},"modified":"2019-05-10T14:58:00","modified_gmt":"2019-05-10T12:58:00","slug":"follow-up-every-support-call-with-a-sms-questionnaire","status":"publish","type":"post","link":"https:\/\/examinare.ecommerce.theonlykroon.com\/sw\/news\/2019\/05\/10\/follow-up-every-support-call-with-a-sms-questionnaire\/","title":{"rendered":"kufuatilia kila msaada wito na SMS swali."},"content":{"rendered":"<p>Kuendesha shirika la huduma kwa wateja ni kawaida kazi kubwa, nyuma ambayo kuna wafanyakazi wengi na kiasi kikubwa cha ubora wa kazi ya uhakika. Kwa kutumia Pocket Response mfumo kwa ajili ya utafiti SMS unaweza kufuatilia kila msaada wito kwa urahisi na moja kwa moja.<\/p>\n<h2>Sisi kujenga integration kwa mfumo wako wa simu.<\/h2>\n<p>Wengi wa mifumo ya simu ya leo inaweza kuwekwa moja kwa moja kuondoa orodha ya hivi karibuni kupokea wito. Kwa kupata orodha hizi unaweza kutuma maswali SMS kwa wateja wako, pia kufanyika moja kwa moja. Kwa daima kuangalia wito wa mwisho kupokea na kuweka kikomo cha muda kidogo kutumika kwenye simu, unaweza kupata idadi ya wateja wote ambao, kwa mfano, alizungumza na idara ya msaada kwa zaidi ya 5 dakika.<\/p>\n<h2>Unaweza kutuma maswali SMS, kama mfumo wako wa simu haina uwezekano wa ushirikiano?<\/h2>\n<p>Huduma yetu ya Pocket Response pia inaweza kutumika pamoja na fomu maalum, ambayo inapatikana tu kupitia anwani yako ya IP na \/ au imezuiliwa na kanuni ya ufikiaji. Wakati wewe kutaja idadi ya simu ya mteja wako, swali kufuatilia ni kutumwa kupitia SMS moja kwa moja kwa simu ya mkononi ya mteja.<\/p>\n<p>Pia inaweza kutumika kwa kuhesabu idadi ya vipande vya data au kwa kuhesabu idadi ya vipande vya data. Sisi pia unaweza kuongeza jina la wakala wa msaada, ambaye anatuma SMS na kutumia ni wote katika uchambuzi na katika ujumbe SMS kwa ajili ya kuongeza idadi ya majibu.<\/p>\n<h2>Kwa nini ni SMS maswali ufumbuzi mzuri kwa ajili ya maoni kuhusu wito msaada?<\/h2>\n<p>SMS maswali ni moja ya njia ya haraka ya kujibu utafiti. Watu wengi wana simu ya mkononi leo na kupokea si simu nyingi kutoka namba zilizowekwa. Kwa hiyo, simu ya mkononi ni pamoja nao siku nzima na kawaida hufanya kujibu kidogo haraka, wakati inakuja kwa ujumbe wa maandishi. Hata hivyo, SMS utafiti kusababisha gharama ya SMS ujumbe kutuma na kwa hiyo watu wengi kuchagua kuchanganya kutuma utafiti kupitia barua pepe na kutuma kumbukumbu kupitia SMS ili kupunguza idadi ya SMSes kutumwa.<\/p>\n<h3>Je, tunahitaji mteja maalum simu ya mkononi kutuma SMS kupitia Pocket Response?<\/h3>\n<p>Hapana, Pocket Response hutuma SMS kupitia seva zetu na siyo kupitia simu yako ya mkononi au mifumo. Zaidi ya hayo, tunaweza pia kushughulikia majibu kupitia SMS na kuokoa majibu yote kwa ajili yenu. Hii aina ya majibu inaweza kuchambuliwa na kutolewa katika fomu ya ripoti pia.<\/p>\n<h3>Tunawezaje kuanza kutumia Pocket Response?<\/h3>\n<p><span>Wasiliana na idara yetu ya mauzo na kuanza na utafiti SMS \/ SMS maswali kwa kutumia Pocket Response tayari leo.<\/span><\/p>\n<div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Kuendesha shirika la huduma kwa wateja ni kawaida kazi kubwa, nyuma ambayo kuna wafanyakazi wengi na kiasi kikubwa cha ubora wa kazi ya uhakika. Kwa kutumia\u2026<\/p>\n","protected":false},"author":0,"featured_media":11553,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[],"tags":[],"class_list":["post-24927","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":[],"jetpack_sharing_enabled":true,"jetpack_featured_media_url":"https:\/\/examinare.ecommerce.theonlykroon.com\/wp-content\/uploads\/sites\/5\/2026\/10\/news-1316.webp","_links":{"self":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/sw\/wp-json\/wp\/v2\/posts\/24927","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/sw\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/sw\/wp-json\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/sw\/wp-json\/wp\/v2\/comments?post=24927"}],"version-history":[{"count":1,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/sw\/wp-json\/wp\/v2\/posts\/24927\/revisions"}],"predecessor-version":[{"id":24928,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/sw\/wp-json\/wp\/v2\/posts\/24927\/revisions\/24928"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/sw\/wp-json\/wp\/v2\/media\/11553"}],"wp:attachment":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/sw\/wp-json\/wp\/v2\/media?parent=24927"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/sw\/wp-json\/wp\/v2\/categories?post=24927"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/sw\/wp-json\/wp\/v2\/tags?post=24927"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}