{"id":17364,"date":"2015-10-01T18:57:00","date_gmt":"2015-10-01T16:57:00","guid":{"rendered":"https:\/\/examinare.ecommerce.theonlykroon.com\/?p=17364"},"modified":"2015-10-01T18:57:00","modified_gmt":"2015-10-01T16:57:00","slug":"kundenkaeter-mer-populaera-ifall-de-kommer-ifraan-hotellet-sjaelva","status":"publish","type":"post","link":"https:\/\/examinare.ecommerce.theonlykroon.com\/sv\/news\/2015\/10\/02\/kundenkaeter-mer-populaera-ifall-de-kommer-ifraan-hotellet-sjaelva\/","title":{"rendered":"Kundenk\u00e4ter mer popul\u00e4ra, ifall de kommer ifr\u00e5n hotellet sj\u00e4lva."},"content":{"rendered":"<p><strong>Kundenk\u00e4ter blir allt popul\u00e4ra, speciellt direkt ifr\u00e5n hotellet och popul\u00e4riteten f\u00f6r generella enk\u00e4ter ifr\u00e5n bokningssidor har minskat. \u201d\u2013 Kunder vill hj\u00e4lpa de hotell som inte har perfekt service\u201d.<\/strong><\/p>\n<p><span>N\u00e4r g\u00e4ster har bes\u00f6kt ett hotell som inte riktigt h\u00f6ll m\u00e5ttet s\u00e4gs ofta ingenting till hotellets personal. Endast vid upplevelser d\u00e4r det ing\u00e5r sanit\u00e4ra \u201dproblem\u201d s\u00e5som orena s\u00e4ngar eller ost\u00e4dade toaletter kommer klagom\u00e5l upp vid vistelsen. De flesta av g\u00e4sterna vill inte klaga vid deras vistelse utan vill g\u00e4rna g\u00f6ra detta efter vistelsen. <\/span><\/p>\n<p><strong>En stor del av dessa klagom\u00e5l som h\u00e5lls tillbaka skulle hj\u00e4lpa hotellet att bli b\u00e4ttre men de kommer inte fram s\u00e5 enkelt till styrande personal som hotelldirekt\u00f6rer och \u00e4gare. \u00c4ven ifall kunden f\u00e5r en generell enk\u00e4t ifr\u00e5n bokningssidor fylls de endast in om kunder k\u00e4nner de har blivit felaktigt bem\u00f6tta.<\/strong> <a href=\"https:\/\/www.examinare.com\/sv\/nojd-kund-dashboard-hotell\/\"><\/a><\/p>\n<p><strong>Men ifall hotellet sj\u00e4lva skickar ut, f\u00e5r dessa i m\u00e5nga av fallen \u00f6ver 50% svar p\u00e5 sina enk\u00e4ter, detta faktum \u00e4r kartlagt av Examinare AB vilket f\u00f6retag tillhandah\u00e5ller ett hotellsystem f\u00f6r g\u00e4stfeedback vilket \u00e4r specialanpassat f\u00f6r varje enskilt hotell d\u00e4r fr\u00e5gorna \u00e4r i enlighet med hotellets aff\u00e4rsm\u00e5l. <\/strong><\/p>\n<p><span>I Hotellsystemet r\u00e4knas det automatiskt ut NKI (N\u00f6jd Kund Index) f\u00f6r alla delar av verksamheten och kan enkelt visa var hotellet beh\u00f6ver bli b\u00e4ttre genom att l\u00e4sa av NKI f\u00f6r omr\u00e5det. En stor del av framg\u00e5ngen av Examinares produkt har varit den h\u00f6ga svarsfrekvensen och att kunder k\u00e4nner att de vill hj\u00e4lpa till. \u201dDe vill att hotellet blir b\u00e4ttre.\u201d s\u00e4ger Daniel Kroon, VD p\u00e5 Examinare AB.<\/span> <span>L\u00e4s mer p\u00e5 <\/span><a href=\"https:\/\/www.examinare.com\/sv\/bransch\/hotell\/\">https:\/\/www.examinare.com\/sv\/bransch\/hotell\/<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Kundenk\u00e4ter blir allt popul\u00e4ra, speciellt direkt ifr\u00e5n hotellet och popul\u00e4riteten f\u00f6r generella enk\u00e4ter ifr\u00e5n bokningssidor har minskat. \u201d\u2013 Kunder vill hj\u00e4lpa\u2026<\/p>\n","protected":false},"author":0,"featured_media":8121,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[],"tags":[],"class_list":["post-17364","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":[],"jetpack_sharing_enabled":true,"jetpack_featured_media_url":"https:\/\/examinare.ecommerce.theonlykroon.com\/wp-content\/uploads\/sites\/5\/2026\/10\/news-66.webp","_links":{"self":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/sv\/wp-json\/wp\/v2\/posts\/17364","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/sv\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/sv\/wp-json\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/sv\/wp-json\/wp\/v2\/comments?post=17364"}],"version-history":[{"count":1,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/sv\/wp-json\/wp\/v2\/posts\/17364\/revisions"}],"predecessor-version":[{"id":17365,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/sv\/wp-json\/wp\/v2\/posts\/17364\/revisions\/17365"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/sv\/wp-json\/wp\/v2\/media\/8121"}],"wp:attachment":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/sv\/wp-json\/wp\/v2\/media?parent=17364"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/sv\/wp-json\/wp\/v2\/categories?post=17364"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/sv\/wp-json\/wp\/v2\/tags?post=17364"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}