{"id":24104,"date":"2019-05-10T14:58:00","date_gmt":"2019-05-10T12:58:00","guid":{"rendered":"https:\/\/examinare.ecommerce.theonlykroon.com\/?p=24104"},"modified":"2019-05-10T14:58:00","modified_gmt":"2019-05-10T12:58:00","slug":"follow-up-every-support-call-with-a-sms-questionnaire","status":"publish","type":"post","link":"https:\/\/examinare.ecommerce.theonlykroon.com\/lt\/news\/2019\/05\/10\/follow-up-every-support-call-with-a-sms-questionnaire\/","title":{"rendered":"Sekite kiekvien\u0105 palaikymo skambut\u012f SMS klausimynu."},"content":{"rendered":"

Klient\u0173 aptarnavimo organizacijos valdymas paprastai yra didel\u0117 u\u017eduotis, u\u017e kurios yra daug darbuotoj\u0173 ir daug kokyb\u0117s u\u017etikrinimo darbo. Naudodami Pocket Response SMS apklaus\u0173 sistem\u0105, galite lengvai ir automati\u0161kai sekti kiekvien\u0105 pagalbos skambut\u012f.<\/p>\n

Mes kuriame integracijas \u012f j\u016bs\u0173 telefono sistem\u0105.<\/h2>\n

Daugelis \u0161iandienini\u0173 telefono sistem\u0173 gali b\u016bti nustatytos taip, kad automati\u0161kai i\u0161gaut\u0173 neseniai gaut\u0173 skambu\u010di\u0173 s\u0105ra\u0161\u0105. Gaudami \u0161iuos s\u0105ra\u0161us, galite si\u0173sti SMS klausimynus savo klientams, taip pat automati\u0161kai. Visada tikrindami paskutinius \u012feinan\u010dius skambu\u010dius ir nustatydami minimalaus telefono skambu\u010di\u0173 laiko rib\u0105, galite gauti vis\u0173 klient\u0173, kurie, pavyzd\u017eiui, daugiau nei 5 minu\u010di\u0173 kalb\u0117josi su palaikymo skyriumi, numerius.<\/p>\n

Ar galite si\u0173sti SMS anketas, jei j\u016bs\u0173 telefono sistema neturi galimyb\u0117s integruoti?<\/h2>\n

M\u016bs\u0173 Pocket Response paslauga taip pat gali b\u016bti naudojama kartu su specialia forma, kuri yra prieinama tik per j\u016bs\u0173 IP adres\u0105 ir \/ arba u\u017eblokuota prieigos kodu. Kai nurodote savo kliento telefono numer\u012f, tolesnis klausimynas SMS \u017einute siun\u010diamas tiesiai \u012f kliento mobil\u0173j\u012f telefon\u0105.<\/p>\n

Formoje taip pat gali b\u016bti nurodyti pagalbos atvej\u0173 numeriai arba pana\u0161\u016bs pagrindiniai duomenys. Taip pat galime prid\u0117ti SMS siun\u010dian\u010dio palaikymo agento vard\u0105 ir naudoti j\u012f tiek analiz\u0117je, tiek SMS \u017einut\u0117je, kad padidintume atsakym\u0173 skai\u010di\u0173.<\/p>\n

Kod\u0117l SMS klausimynas yra geras sprendimas atsiliepimams apie palaikymo skambu\u010dius gauti?<\/h2>\n

SMS klausimynas yra vienas i\u0161 grei\u010diausi\u0173 b\u016bd\u0173 atsakyti \u012f apklausas. Dauguma \u017emoni\u0173 turi mobil\u0173j\u012f telefon\u0105 \u0161iandien ir gauna ne daug skambu\u010di\u0173 i\u0161 fiksuotojo ry\u0161io numeri\u0173. Tod\u0117l mobilusis telefonas yra su jais vis\u0105 dien\u0105 ir paprastai daro juos atsakyti \u0161iek tiek grei\u010diau, kai kalbama apie tekstinius prane\u0161imus. Ta\u010diau SMS apklausos susijusios su SMS \u017einu\u010di\u0173 siuntimo i\u0161laidomis, tod\u0117l daugelis \u017emoni\u0173 nusprend\u017eia derinti apklaus\u0173 siuntim\u0105 el. pa\u0161tu su priminim\u0173 siuntimu SMS \u017einut\u0117mis, kad suma\u017eint\u0173 SMS \u017einu\u010di\u0173 siuntimo skai\u010di\u0173.<\/p>\n

Ar mums reikia specialaus mobiliojo ry\u0161io abonemento, kad gal\u0117tume si\u0173sti SMS \u017einutes per Pocket Response?<\/h3>\n

Ne, Pocket Response siun\u010dia SMS \u017einutes per m\u016bs\u0173 serverius, o ne per j\u016bs\u0173 mobiliuosius telefonus ar sistemas. Be to, mes taip pat galime tvarkyti atsakymus SMS \u017einute ir i\u0161saugoti visus atsakymus u\u017e jus. \u0160io tipo atsakymai taip pat gali b\u016bti analizuojami ir pateikiami ataskaitoje. \u012era\u0161o pavadinimas:<\/p>\n

Kaip prad\u0117ti naudoti Pocket Response?<\/h3>\n

Susisiekite su m\u016bs\u0173 pardavim\u0173 skyriumi ir prad\u0117kite SMS apklausas\/SMS klausimynus naudojant Pocket Response jau \u0161iandien.<\/span><\/p>\n

<\/div>\n","protected":false},"excerpt":{"rendered":"

Klient\u0173 aptarnavimo organizacijos valdymas paprastai yra didel\u0117 u\u017eduotis, u\u017e kurios yra daug darbuotoj\u0173 ir daug kokyb\u0117s u\u017etikrinimo darbo. Naudodami Pocket\u2026<\/p>\n","protected":false},"author":0,"featured_media":11553,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-24104","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-okategoriserade"],"acf":[],"jetpack_sharing_enabled":true,"jetpack_featured_media_url":"https:\/\/examinare.ecommerce.theonlykroon.com\/wp-content\/uploads\/sites\/5\/2026\/10\/news-1316.webp","_links":{"self":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/lt\/wp-json\/wp\/v2\/posts\/24104","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/lt\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/lt\/wp-json\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/lt\/wp-json\/wp\/v2\/comments?post=24104"}],"version-history":[{"count":1,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/lt\/wp-json\/wp\/v2\/posts\/24104\/revisions"}],"predecessor-version":[{"id":24105,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/lt\/wp-json\/wp\/v2\/posts\/24104\/revisions\/24105"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/lt\/wp-json\/wp\/v2\/media\/11553"}],"wp:attachment":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/lt\/wp-json\/wp\/v2\/media?parent=24104"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/lt\/wp-json\/wp\/v2\/categories?post=24104"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/lt\/wp-json\/wp\/v2\/tags?post=24104"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}