{"id":23890,"date":"2015-10-01T18:57:00","date_gmt":"2015-10-01T16:57:00","guid":{"rendered":"https:\/\/examinare.ecommerce.theonlykroon.com\/?p=23890"},"modified":"2015-10-01T18:57:00","modified_gmt":"2015-10-01T16:57:00","slug":"customer-satisfaction-surveys-more-popular-if-they-come-from-the-hotel-itself","status":"publish","type":"post","link":"https:\/\/examinare.ecommerce.theonlykroon.com\/lt\/news\/2015\/10\/01\/customer-satisfaction-surveys-more-popular-if-they-come-from-the-hotel-itself\/","title":{"rendered":"Klient\u0173 pasitenkinimo apklausos yra populiaresn\u0117s, jei jas atlieka pats vie\u0161butis."},"content":{"rendered":"<p><strong>Klient\u0173 apklausos tampa vis populiaresn\u0117s, ypa\u010d tiesiogiai i\u0161 vie\u0161bu\u010di\u0173, o bendr\u0173 klausimyn\u0173 i\u0161 u\u017esakymo puslapi\u0173 populiarumas suma\u017e\u0117jo. \u201eKlientai nori pad\u0117ti vie\u0161bu\u010diams tobul\u0117ti, kad gal\u0117t\u0173 rekomenduoti \u017emon\u0117ms apsistoti j\u0173 vie\u0161bu\u010diuose.\u201c<\/strong><\/p>\n<p><span>Kai sve\u010diai apsilanko vie\u0161butyje, kuris ne visai atitinka teikiam\u0173 paslaug\u0173 lyg\u012f, jie ne taip da\u017enai apie tai pasakoja darbuotojams. Paprastai bus pamin\u0117ti tik skundai d\u0117l ne\u0161vari\u0173, o ne sanitarini\u0173 patalp\u0173, kurios tiesiogiai veikia vie\u0161nag\u0119.<\/span><\/p>\n<p><span>Kai sve\u010dias apsistojo vie\u0161butyje, kuriame yra tr\u016bkum\u0173, d\u0117l kuri\u0173 jis negali gr\u012f\u017eti, normali reakcija yra pasakyti visiems, kad jie netur\u0117t\u0173 \u010dia apsistoti. Ta\u010diau jei jie gauna tolesn\u0119 apklaus\u0105, kuri yra gerai suformuota ir nereikia daug laiko atsakyti, jie paprastai j\u0105 u\u017epildys.<\/span><\/p>\n<p><span>\u012eprasta tolesn\u0117 apklausa i\u0161 bendrosios u\u017esakymo svetain\u0117s paprastai neturi traukos su klientais, kad jie jaust\u0173 poreik\u012f j\u0105 u\u017epildyti. Ta\u010diau, jei ta pati apklausa siun\u010diama i\u0161 paties vie\u0161bu\u010dio, klientas paprastai j\u0105 u\u017epildo ir taip pat tiek, kiek 50% sve\u010di\u0173 u\u017epildo j\u0105 po to, kai jie gauna priminimo el. lai\u0161k\u0105 apie vie\u0161bu\u010dio klient\u0173 pasitenkinimo apklaus\u0105.<\/span><\/p>\n<p><strong>Didel\u0117 dalis skund\u0173, kurie lieka prie skaitiklio, yra vertinga informacija, kuri nepasiekia atitinkam\u0173 vie\u0161bu\u010dio vadov\u0173, i\u0161skyrus atvejus, kai patys vie\u0161bu\u010diai siun\u010dia klient\u0173 pasitenkinimo apklausas.<\/strong><\/p>\n<p><span>Jei vie\u0161butis pats i\u0161siun\u010dia u\u017esakym\u0105,<\/span><strong>Klient\u0173 pasitenkinimo apklausos paprastai gauna 50% atsakym\u0173, jei naudojami teisingos kokyb\u0117s sprendimai<\/strong><span>. Examinare AB tiekia vie\u0161bu\u010diams vie\u0161bu\u010di\u0173 klient\u0173 pasitenkinimo tyrimo sprendimus, kur kiekvienas sve\u010dias yra siun\u010diamas pasitenkinimo apklausos.<\/span><\/p>\n<p><span>Vie\u0161bu\u010di\u0173 klient\u0173 pasitenkinimo apklausos automati\u0161kai apskai\u010diuoja klient\u0173 pasitenkinimo indeks\u0105 visoms vie\u0161bu\u010dio dalims. Didel\u0117 m\u016bs\u0173 Hotel Dashboard sprendimo s\u0117km\u0117s dalis yra ta, kad visi sve\u010diai gauna tolesn\u0119 apklaus\u0105 ir kiekvienas u\u017esakymas yra susietas su foniniais duomenimis.<\/span><\/p>\n<p><span>Skaitykite daugiau apie \u0161\u012f vie\u0161bu\u010dio klient\u0173 pasitenkinimo prietais\u0173 skydelio sprendim\u0105 \u010dia:<\/span><\/p>\n<p><a href=\"https:\/\/www.examinare.com\/en\/industry\/hotel\/\">https:\/\/www.examinare.com\/en\/industry\/hotel\/<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Klient\u0173 apklausos tampa vis populiaresn\u0117s, ypa\u010d tiesiogiai i\u0161 vie\u0161bu\u010di\u0173, o bendr\u0173 klausimyn\u0173 i\u0161 u\u017esakymo puslapi\u0173 populiarumas suma\u017e\u0117jo. \u201eKlientai nori pad\u0117ti\u2026<\/p>\n","protected":false},"author":0,"featured_media":8121,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-23890","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-okategoriserade"],"acf":[],"jetpack_sharing_enabled":true,"jetpack_featured_media_url":"https:\/\/examinare.ecommerce.theonlykroon.com\/wp-content\/uploads\/sites\/5\/2026\/10\/news-66.webp","_links":{"self":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/lt\/wp-json\/wp\/v2\/posts\/23890","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/lt\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/lt\/wp-json\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/lt\/wp-json\/wp\/v2\/comments?post=23890"}],"version-history":[{"count":1,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/lt\/wp-json\/wp\/v2\/posts\/23890\/revisions"}],"predecessor-version":[{"id":23891,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/lt\/wp-json\/wp\/v2\/posts\/23890\/revisions\/23891"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/lt\/wp-json\/wp\/v2\/media\/8121"}],"wp:attachment":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/lt\/wp-json\/wp\/v2\/media?parent=23890"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/lt\/wp-json\/wp\/v2\/categories?post=23890"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/lt\/wp-json\/wp\/v2\/tags?post=23890"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}