{"id":23830,"date":"2013-10-16T18:45:00","date_gmt":"2013-10-16T16:45:00","guid":{"rendered":"https:\/\/examinare.ecommerce.theonlykroon.com\/?p=23830"},"modified":"2013-10-16T18:45:00","modified_gmt":"2013-10-16T16:45:00","slug":"airline-customer-satisfaction-survey","status":"publish","type":"post","link":"https:\/\/examinare.ecommerce.theonlykroon.com\/lt\/news\/2013\/10\/16\/airline-customer-satisfaction-survey\/","title":{"rendered":"Sukurkite oro linij\u0173 klient\u0173 pasitenkinimo apklaus\u0105 su Examinare."},"content":{"rendered":"<p>Su m\u016bs\u0173 oro linij\u0173 klient\u0173 pasitenkinimo apklausos pasi\u016blymu, mes Examinare pad\u0117sime jums prad\u0117ti. Jei norite gauti daugiau laiko per, mes galime padaryti visa tai. Oro linijos tampa vis konkurencingesn\u0117s. Kai oro linij\u0173 klientai u\u017esisako skryd\u012f, jie t\u0119sia tai, kas jiems svarbiau.<\/p>\n<p>Prie\u0161 prad\u0117dami kurti oro linij\u0173 klient\u0173 pasitenkinimo apklaus\u0105, galb\u016bt nor\u0117site pa\u017evelgti \u012f pat\u012f versl\u0105 ir suplanuoti, kokios yra pagrindin\u0117s j\u016bs\u0173 klient\u0173 grup\u0117s? Ar tai verslo keleivis, ar vartotojas? Jei daugiausia orientuojat\u0117s \u012f vartotojus, tuomet turite \u012ftraukti speciali\u0105 reklam\u0105 visiems klientams, kurie dalyvauja oro linij\u0173 klient\u0173 pasitenkinimo apklausoje. Tokiu b\u016bdu gausite daugiau u\u017esakym\u0173 ir su\u017einosite daugiau informacijos apie tai, k\u0105 j\u016bs\u0173 klientai mano apie j\u016bs\u0173 oro linij\u0105.<\/p>\n<h2>Planavimas.<\/h2>\n<p>Planuodami savo oro linij\u0173 klient\u0173 apklaus\u0105, turite b\u016bti tiksl\u016bs d\u0117l klausim\u0173 oro linij\u0173 klausimyne ir \u012fsitikinkite, kad ne\u0161vaistoma j\u0173 laiko. Taip pat jums reikia tur\u0117ti apklausos \u012frank\u012f, kuris gerai dirba su mobiliaisiais \u012frenginiais; taip j\u016bs galite tur\u0117ti klient\u0173 \u012fvesti savo atsakymus skryd\u017eio metu (jei j\u016bs\u0173 l\u0117ktuvai turi Wi-Fi) arba tiesiogiai, kai jie pasiima savo baga\u017e\u0105. Jei daugiausia orientuojat\u0117s \u012f verslo keleivius, gali b\u016bti gera id\u0117ja dovanoti kelet\u0105 myli\u0173, nes jie atsak\u0117 \u012f oro linij\u0173 klient\u0173 pasitenkinimo apklaus\u0105.<\/p>\n<h2>Klausimai j\u016bs\u0173 oro linij\u0173 klient\u0173 pasitenkinimo apklausai.<\/h2>\n<p>Dabar at\u0117jo laikas sukurti savo oro linij\u0173 klient\u0173 pasitenkinimo apklaus\u0105. Dabar j\u016bs turite 2 b\u016bd\u0173 tai padaryti: galite sukurti klausimyn\u0105 popierine forma ARBA galite naudoti Examinare apklaus\u0173 \u012frankis klausimyno k\u016brimui skaitmenine forma. Kai kalbama apie pastar\u0105j\u012f, Examinare tikrai gali pad\u0117ti jums sukurti klausimyno klausimus ir analizuoti rezultatus u\u017e jus viename i\u0161 m\u016bs\u0173 tyrim\u0173 projekt\u0173. Mes turime ilgamet\u0119 patirt\u012f tyrim\u0173 srityje ir atlikome daug pana\u0161i\u0173 projekt\u0173.<\/p>\n<p>Jei pasirinksite padaryti savo Airline<a href=\"https:\/\/www.examinare.com\/en\/customer-satisfaction-surveys\/\" title=\"Customer Satisfaction Surveys\">Klient\u0173 pasitenkinimo apklausa<\/a>popierine forma, tada tai yra gera id\u0117ja jums suformuoti klausimus tikrai paprasta ir lengva atsakyti. Klausimai tur\u0117t\u0173 b\u016bti tokie: \u201eAr jums patiko skrydis su mumis?\u201c ir \u201eAr jums kilo problem\u0173 registruojant baga\u017e\u0105?\u201c. Da\u017eniausia klaid\u0173, kurias daro Surveyors yra per daug j\u0173 popierini\u0173 klausimyn\u0173 ar apklaus\u0173. Tai gali sukelti \u017emoni\u0173 susierzinim\u0105 ir nenor\u0105 u\u017epildyti klausimyn\u0105. Kita klaida yra tai, kad klientai siun\u010dia rezultatus pa\u0161tu. Kaip da\u017enai Jums yra tek\u0119 patirti, kad gr\u012f\u017eus namo vienintelis dalykas, kuris Jums i\u0161kyla \u012f galv\u0105, yra atsakyti \u012f oro linij\u0173 klient\u0173 pasitenkinimo apklaus\u0105 ir \u012fd\u0117ti lai\u0161k\u0105 \u012f pa\u0161to d\u0117\u017eut\u0119? Ne daug kart\u0173 mes galvojame ir j\u016bs ne vieni d\u0117l to.<\/p>\n<h2>Examinare apklausos \u012frankio privalumai.<\/h2>\n<p>Pagrindinis korporacij\u0173, ypa\u010d oro linij\u0173 korporacij\u0173, privalumas yra tas, kad kai klientai u\u017esisako biliet\u0105 ir registruojasi, tada<a href=\"https:\/\/surveytools.examinare.com\/\" title=\"Examinare apklaus\u0173 \u012frankis\">Examinare Apklausos \u012frankis gali sinchronizuoti su j\u016bs\u0173 duomen\u0173 baz\u0117s ir sukurti klausimynus, o j\u016bs\u0173 keleiviai yra skryd\u017eio<\/a>. Kai jie atvyksta, jie gaus SMS arba elektroniniu pa\u0161tu (kas visi m\u0117gsta naudoti) ir jie gali atsakyti, kai jie gali. Paprastai \u017emon\u0117s, kurie yra daugiau nei patenkinti ir \u017emon\u0117s, kurie n\u0117ra patenkinti, atsakys tiesiogiai. Jei \u012ftrauksite reklam\u0105 visiems, kurie atsako, galite pasiekti daugiau nei 30% atsakym\u0173.<\/p>\n<p>Nor\u0117dami prad\u0117ti savo oro linij\u0173 klient\u0173 pasitenkinimo apklaus\u0105<a href=\"https:\/\/www.examinare.com\/en\/get-a-quote\/\" title=\"Survey Consultancy\">Susisiekite su mumis Examinare ir mes pad\u0117sime Jums planuoti, vykdyti ir analizuoti rezultatus ir pad\u0117ti Jums nukreipti savo klient\u0173 \u012fpro\u010dius ir nuomones<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Su m\u016bs\u0173 oro linij\u0173 klient\u0173 pasitenkinimo apklausos pasi\u016blymu, mes Examinare pad\u0117sime jums prad\u0117ti. Jei norite gauti daugiau laiko per, mes galime padaryti visa\u2026<\/p>\n","protected":false},"author":0,"featured_media":6912,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-23830","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-okategoriserade"],"acf":[],"jetpack_sharing_enabled":true,"jetpack_featured_media_url":"https:\/\/examinare.ecommerce.theonlykroon.com\/wp-content\/uploads\/sites\/5\/2026\/10\/news-35.webp","_links":{"self":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/lt\/wp-json\/wp\/v2\/posts\/23830","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/lt\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/lt\/wp-json\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/lt\/wp-json\/wp\/v2\/comments?post=23830"}],"version-history":[{"count":1,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/lt\/wp-json\/wp\/v2\/posts\/23830\/revisions"}],"predecessor-version":[{"id":23831,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/lt\/wp-json\/wp\/v2\/posts\/23830\/revisions\/23831"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/lt\/wp-json\/wp\/v2\/media\/6912"}],"wp:attachment":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/lt\/wp-json\/wp\/v2\/media?parent=23830"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/lt\/wp-json\/wp\/v2\/categories?post=23830"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/lt\/wp-json\/wp\/v2\/tags?post=23830"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}