{"id":16032,"date":"2021-12-02T12:00:00","date_gmt":"2021-12-02T11:00:00","guid":{"rendered":"https:\/\/examinare.ecommerce.theonlykroon.com\/?p=16032"},"modified":"2021-12-02T12:00:00","modified_gmt":"2021-12-02T11:00:00","slug":"kokius-klausimus-pateikti-klient-apklausoje","status":"publish","type":"post","link":"https:\/\/examinare.ecommerce.theonlykroon.com\/lt\/news\/2021\/12\/02\/kokius-klausimus-pateikti-klient-apklausoje\/","title":{"rendered":"Kokius klausimus pateikti klient\u0173 apklausoje?"},"content":{"rendered":"

Mes da\u017enai sulaukiame klausim\u0173 i\u0161 m\u016bs\u0173 klient\u0173 kokius vis gi klausimus reik\u0117t\u0173 pateikti klient\u0173 apklausose. Pagrindinis aspektas, kur\u012f der\u0117t\u0173 i\u0161laikyti mintyje, yra tai, kad klientus norite apklausti kaip jie vertina paslaugas. J\u016bs i\u0161 ties\u0173 nenorite j\u0173 klausti asmenini\u0173 klausim\u0173 „Kiek jums met\u0173?”, „Kokia j\u016bs\u0173 lytis?”. Tokie klausimai tik parodo, kad j\u016bs netur\u0117jote laiko atlikti savo nam\u0173 darb\u0173 arba \u012fkelti turim\u0173 duomen\u0173 \u012f apklaus\u0173 sistem\u0105. Informacij\u0105, kuria apie savo klientus turite CRM sistemoje, galite \u012fkelti \u012f Examinare ir panaudoti kaip pamatin\u0119 informacij\u0105 apklausoms.<\/p>\n

Kokius klausimus klausti klient\u0173 apklausoje?<\/h2>\n
Apklausoje nepateikite orientacini\u0173 klausim\u0173, kurie paprastai pasufleruoja atsakym\u0105. Jei naudosite orientacinius klausimus, apklausos metu gausite atsakymus, kurie neatspind\u0117s realyb\u0117s. Taip pat nenaudokite joki\u0173 turim\u0173 rezultat\u0173. Geriausia klausti tiesiogiai:
Kaip jus tenkina m\u016bs\u0173 teikiamos paslaugos?
\u2013 Labai tenkina
\u2013 Tenkina
\u2013 Netenkina
\u2013 Labai netenkina
Paprastai apklausose mes rekomenduojame naudoti 4 ar 6 punkt\u0173 skal\u0119. Tokiu atveju klientas negali pasirinkti vidurkio, o turi pasirinkti konkre\u010di\u0105 reik\u0161m\u0119.<\/div>\n

Kada geriausia apklausti klientus?<\/h2>\n
Kiekvienas verslas ir paslaugos yra individual\u016bs, ta\u010diau galimi keli bendri principai:
\u2013 Atsakymai prie\u0161 u\u017esisakant
\u2013 Atsiliepimas po pristatymo
\u2013 Technini\u0173 problem\u0173 \/ klausim\u0173 \u012fvertinimas po problemos sprendimo
\u2013 \u012evertinti produkto tinkamum\u0105
\u2013 Pateikti rekomendacij\u0105<\/div>\n

Papra\u0161yti rekomendacijos<\/h2>\n
Did\u017eioji dalis \u0161i\u0173 klausim\u0173 yra da\u017enai naudojami, ta\u010diau kai kurioms organizacijoms rekomendacij\u0173 pra\u0161ymas yra nauja. Pra\u0161ant rekomendacij\u0173 mes turime omenyje: <\/p>\n

Ar rekomenduotum\u0117te Examinare apklaus\u0173 k\u016brimo \u012frank\u012f verslo kontaktui?
\u2013 Taip, \u017einoma!
\u2013 Galb\u016bt, jei i\u0161girs\u010diau, kad ka\u017ekas ie\u0161ko ka\u017eko pana\u0161aus.
\u2013 Ne. <\/p>\n

\u0160iame klausime yra trys galimi atsakym\u0173 variantai, ta\u010diau sdu i\u0161 j\u0173 formuoja teigiam\u0105 po\u017ei\u016br\u012f. Juk j\u016bs norite su\u017einoti kiek klient\u0173 d\u017eiaugiasi naudodamiesi j\u016bs\u0173 paslaugomis.\u00a0<\/p><\/div>\n

Kiekviena organizacija yra skirtinga.<\/h2>\n
Kiekviena organizacija yra skirtinga, tad kai pradedame kurti klient\u0173 apklausas, mes visada rekomenduojame m\u016bs\u0173 apklaus\u0173 ekspertus. Mes pad\u0117sime jums paruo\u0161ti efektyvius klausimus ir sukursime apklau\u010d tiesiog j\u016bs\u0173 Examinare aplinkoje. Susisiekite su mumis d\u0117l kitos j\u016bs\u0173 klient\u0173 apklausos ir mes pad\u0117sime jums pasiruo\u0161ti klausimus.<\/div>\n","protected":false},"excerpt":{"rendered":"

Mes da\u017enai sulaukiame klausim\u0173 i\u0161 m\u016bs\u0173 klient\u0173 kokius vis gi klausimus reik\u0117t\u0173 pateikti klient\u0173 apklausose. Pagrindinis aspektas, kur\u012f der\u0117t\u0173 i\u0161laikyti\u2026<\/p>\n","protected":false},"author":0,"featured_media":12567,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-16032","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-okategoriserade"],"acf":[],"jetpack_sharing_enabled":true,"jetpack_featured_media_url":"https:\/\/examinare.ecommerce.theonlykroon.com\/wp-content\/uploads\/sites\/5\/2026\/10\/news-1001564.webp","_links":{"self":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/lt\/wp-json\/wp\/v2\/posts\/16032","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/lt\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/lt\/wp-json\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/lt\/wp-json\/wp\/v2\/comments?post=16032"}],"version-history":[{"count":2,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/lt\/wp-json\/wp\/v2\/posts\/16032\/revisions"}],"predecessor-version":[{"id":26755,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/lt\/wp-json\/wp\/v2\/posts\/16032\/revisions\/26755"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/lt\/wp-json\/wp\/v2\/media\/12567"}],"wp:attachment":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/lt\/wp-json\/wp\/v2\/media?parent=16032"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/lt\/wp-json\/wp\/v2\/categories?post=16032"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/lt\/wp-json\/wp\/v2\/tags?post=16032"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}