{"id":25447,"date":"2019-10-02T07:50:00","date_gmt":"2019-10-02T05:50:00","guid":{"rendered":"https:\/\/examinare.ecommerce.theonlykroon.com\/?p=25447"},"modified":"2019-10-02T07:50:00","modified_gmt":"2019-10-02T05:50:00","slug":"here-s-how-to-avoid-making-the-most-common-mistakes-when-sending-nps-surveys","status":"publish","type":"post","link":"https:\/\/examinare.ecommerce.theonlykroon.com\/ko\/news\/2019\/10\/02\/here-s-how-to-avoid-making-the-most-common-mistakes-when-sending-nps-surveys\/","title":{"rendered":"NPS \uc124\ubb38\uc870\uc0ac\ub97c \ubcf4\ub0bc \ub54c \uac00\uc7a5 \uc77c\ubc18\uc801\uc778 \uc2e4\uc218\ub97c \ud53c\ud558\ub294 \ubc29\ubc95\uc744 \uc54c\uc544\ubcf4\uaca0\uc2b5\ub2c8\ub2e4."},"content":{"rendered":"<p>Examinare\uc5d0\uc11c\ub294 \uace0\uac1d \uacbd\ud5d8\uc744 \uce21\uc815\ud558\uace0 \ubb38\uc81c\ub97c \uc2dd\ubcc4\ud558\ub294 \uace0\uac1d\uc744 \uc704\ud55c NPS \uc124\ubb38\uc870\uc0ac\ub77c\uace0\ub3c4 \ud558\ub294 Net Promoter Score \uce21\uc815\uc744 \ub9cc\ub4e4\uc5b4 \ub0c5\ub2c8\ub2e4. NPS\ub294 \uc77c\ubc18\uc801\uc73c\ub85c \ubaa8\ub4e0 \uace0\uac1d\uc5d0\uac8c \ubcf4\ub0b4\ub294 \uc9e7\uc740 \uc124\ubb38\uc870\uc0ac\uc785\ub2c8\ub2e4. \uadf8\ub7ec\ub098 NPS \uc124\ubb38\uc870\uc0ac\ub294 \uc624\ub298\ub0a0 \ub9e4 \uad6c\ub9e4 \ud6c4 \uc989\uc2dc \ubaa8\ub4e0 \uace0\uac1d\uc5d0\uac8c \ubcf4\ub0b4\ub294 \ubc29\uc2dd\uc73c\ub85c \uc798\ubabb \uc0ac\uc6a9\ub418\uace0 \uc788\uc2b5\ub2c8\ub2e4. \ub9e4\ubc88 \ub108\ubb34 \ube68\ub9ac \uc124\ubb38\uc870\uc0ac\ub97c \ubcf4\ub0b4\uba74 \uc798\ubabb\ub41c \ub370\uc774\ud130\uc640 \uc798\ubabb\ub41c \uc815\ubcf4\ub97c \uc5bb\uac8c \ub429\ub2c8\ub2e4.<\/p>\n<p>NPS \uc124\ubb38\uc870\uc0ac\ub97c \ubcf4\ub0bc \ub54c \ud53c\ud574\uc57c \ud560 \uac00\uc7a5 \uc77c\ubc18\uc801\uc778 \uc2e4\uc218\ub294 \ub2e4\uc74c\uacfc \uac19\uc2b5\ub2c8\ub2e4.<\/p>\n<ul>\n<li>\ub9e4 \uad6c\ub9e4\uc5d0 \ub300\ud574\uc11c\ub9cc\uc774 \uc544\ub2c8\ub77c \ub9e4\ub144 \ubaa8\ub4e0 \uace0\uac1d\uc5d0\uac8c NPS\ub97c \ubcf4\ub0b4\uc2ed\uc2dc\uc624.<\/li>\n<li>\ub2e4\uc12f \ucc99\ub3c4\uc5d0\uc11c 1-2 \uc810\uc218\uc640 10 \ucc99\ub3c4\uc5d0\uc11c 1-6 \uc810\uc218\uc5d0 \ub300\ud55c \uc801\uc5b4\ub3c4 1 \ud6c4\uc18d \uc9c8\ubb38\uc744 \uc78a\uc9c0 \ub9c8\uc2ed\uc2dc\uc624.<\/li>\n<li>NPS \uc9c8\ubb38\uc744 \uc911\ub9bd\uc801\uc73c\ub85c \uc720\uc9c0\ud558\uace0 \uae0d\uc815\uc801\uc778 \uc9c8\ubb38\uc744 \ud558\uc9c0 \ub9c8\uc2ed\uc2dc\uc624.<\/li>\n<li>\ud56d\uc0c1 \ubc30\uacbd \ub370\uc774\ud130\ub97c \ubd84\uc11d\ud574\uc57c \ud569\ub2c8\ub2e4.<\/li>\n<li>NPS\ub294 \uc804\uc790 \uba54\uc77c\uc744 \ud1b5\ud574\uc11c\ub9cc \uc218\ud589\ud560 \ud544\uc694\uac00 \uc5c6\uc2b5\ub2c8\ub2e4. \uc804\ud654 \uc124\ubb38\uc870\uc0ac \ubc0f SMS\ub97c \uc0ac\uc6a9\ud560 \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4.<\/li>\n<li>\uc124\ubb38\uc870\uc0ac\uc5d0 \ub300\ud55c \uc2dc\uac04\uc774 \uc5c6\ub2e4\uba74, \uadf8\ub4e4\uc5d0 \ub300\ud55c \uacbd\ud5d8\uc774\uc788\ub294 \ud68c\uc0ac\ub97c \uc0ac\uc6a9\ud569\ub2c8\ub2e4.<\/li>\n<\/ul>\n<h2>\ub9e4 \uad6c\ub9e4 \uc2dc NPS \uc124\ubb38\uc870\uc0ac\ub97c \ubcf4\ub0b4\ub294 \uac83 \ubfd0\ub9cc \uc544\ub2c8\ub77c \ubaa8\ub4e0 \uace0\uac1d\uc5d0\uac8c \uc5f0\uac04\uc73c\ub85c \ubcf4\ub0b4\ub3c4\ub85d \ud558\uc2ed\uc2dc\uc624.<\/h2>\n<p>NPS\ub97c \ub9e4\ub144 \uc0ac\uc6a9\ud558\uc5ec \uc77c\ub144 \ub0b4\ub0b4 \uace0\uac1d\uc758 \uad00\uc2ec\uc744 \ub192\uc774\ub294 \uac83\uc774 \uc88b\uc2b5\ub2c8\ub2e4. \ud2b9\ud788 \uc9c0\ub09c 6 \uac1c\uc6d4 \ub3d9\uc548 \uad6c\ub9e4\ub97c \ud558\uc9c0 \uc54a\uc740 \uace0\uac1d\uc5d0\uac8c\ub294 \ub354\uc6b1 \uc88b\uc2b5\ub2c8\ub2e4. \ub300\ubd80\ubd84\uc758 \uae30\uc5c5\ub4e4\uc740 \uad6c\ub9e4 \ud6c4 1-14\uc77c \uc774\ub0b4\uc5d0 NPS \uc124\ubb38\uc870\uc0ac\ub97c \uc0ac\uc6a9\ud560 \ub54c \uc2e4\uc218\ub97c \uc800\uc9c0\ub985\ub2c8\ub2e4. \uace0\uac1d\uc740 \ubcf4\ud1b5 \uc544\uc9c1 \uc0c1\ud488\uc744 \ubc1b\uc9c0 \ubabb\ud588\uac70\ub098 \uc0ac\uc6a9\uc744 \uc2dc\uc791\ud558\uc9c0 \uc54a\uc558\uc2b5\ub2c8\ub2e4. \uadf8\uac83\uc740 \ub2f9\uc2e0\uc774 \ud55c \ubc88 \uc774\uc0c1 \ud310\ub9e4\ud558\ub294 \ub370 \ub3c4\uc6c0\uc774 \uc804\ubc18\uc801\uc778 \uc778\uc0c1\uc785\ub2c8\ub2e4. \ubc18\ubcf5 \uace0\uac1d\uc744 \uac16\ub294 \ub514\uc9c0\ud138 \uc138\uacc4\uc5d0\uc11c \uc131\uacf5\uc758 \uc77c\ubd80\ub294 \uc804\uc790 \uc0c1\uac70\ub798 \ub610\ub294 \uc6d0\uaca9 \uac70\ub798\ub85c \uc54c\ub824\uc838 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h2>5 \ucc99\ub3c4\uc758 1-2 \uc810\uc218\uc640 10 \ucc99\ub3c4\uc758 1-6 \uc810\uc218\uc5d0 \ub300\ud574 \uc801\uc5b4\ub3c4 1 \uc5f0\uc18d \uc9c8\ubb38\uc744 \uac00\uc9c0\ub294 \uac83\uc744 \uc78a\uc9c0 \ub9c8\uc2ed\uc2dc\uc624.<\/h2>\n<p>\uc21c\ucc28 \uc9c8\ubb38\uc740 \ub4f1\uae09 \uadf8 \uc790\uccb4\uac00 \uc544\ub2cc \ubc30\uacbd \ub370\uc774\ud130\uc640 \ud568\uaed8 \uc124\ubb38\uc870\uc0ac\uc758 \ubd84\uc11d \uac00\ub2a5\uc131\uc744 \uc81c\uacf5\ud558\ub294 \uc9c8\ubb38\uc785\ub2c8\ub2e4. \ub2f9\uc2e0\uc740 \ud56d\uc0c1 \uace0\uac1d\uc774 \uad6c\uc785 \ud55c \uac83\uacfc \uc81c\ud488 \/ \uc11c\ube44\uc2a4\uac00 \uc5b4\ub5bb\uac8c \ub354 \ub098\uc740 \ub420 \uc218\uc788\ub294 \uc77d\uc744 \uc218\uc788\ub294 \ubc30\uacbd \ub370\uc774\ud130\ub97c\ud574\uc57c\ud569\ub2c8\ub2e4. \uadf8\ub4e4\uc740 \ub108\ubb34 \ub9ce\uc774 \ub2f9\uc2e0\uc758 \ube0c\ub79c\ub4dc\ub97c \ub04c\uc5b4 \ub0b4\ub824, \uadf8\ub798\uc11c \uc544\ub9c8 \ub2f9\uc2e0\uc740 \uadf8\ub4e4\uc744 \uac70\ub798\ub97c \uc911\uc9c0\ud574\uc57c\ud569\ub2c8\uae4c?<\/p>\n<h2>NPS \ucffc\ub9ac\ub97c \uc911\ub9bd\uc801\uc774\uace0 \uc9c0\ub098\uce58\uac8c \uae0d\uc815\uc801\uc774\uc9c0 \uc54a\uac8c \uc720\uc9c0\ud558\uc2ed\uc2dc\uc624.<\/h2>\n<p>NPS \uc9c8\ubb38\uc744 \ub9cc\ub4e4\uc5b4\ubcf8 \uc801\uc774 \uc5c6\ub2e4\uba74 \uac00\uc7a5 \ud754\ud55c \uc2e4\uc218 \uc911 \ud558\ub098\ub97c \ud558\uc9c0 \uc54a\ub3c4\ub85d \ud574\uc57c \ud569\ub2c8\ub2e4. \uc911\ub9bd\uc801\uc778 \uc9c8\ubb38 \uc774\uc678\uc758 \ud1a4\uc73c\ub85c \ud3c9\uac00 \uc9c8\ubb38\uc744 \uc720\uc9c0\ud558\uc9c0 \ub9c8\uc2ed\uc2dc\uc624. \ub108\ubb34 \uae0d\uc815\uc801\uc774\ub77c\ub294 \uac83\uc740 \uadf8\uac83\uc774 \ub2f9\uc2e0\uc758 \uce21\uba74\uc5d0\uc11c \ub108\ubb34 \uc790\uc2e0\uac10 \uc788\uac8c \uc778\uc2dd\ub418\uace0 \ub2f9\uc2e0\uc774 \uace0\uac1d\uc774 \ub2f5\ubcc0 \ud560 \uac83\uc5d0 \ub300\ud574 \uc120\uc785\uacac\uc744 \uac00\uc9c0\uace0 \uc788\ub2e4\ub294 \uac83\uc744 \uc758\ubbf8\ud569\ub2c8\ub2e4. \uc774\uc640 \uac19\uc740 \ubb54\uac00\ub294 \ubcf4\uc774\ub294 \uac83\ubcf4\ub2e4 \ub354 \uadc0\ud558\uc758 \ube0c\ub79c\ub4dc\ub97c \ub2e4\uce58\uac8c \ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h2>\ud56d\uc0c1 \ubc30\uacbd \ub370\uc774\ud130\ub97c \ubd84\uc11d\ud574\uc57c \ud569\ub2c8\ub2e4.<\/h2>\n<p>\ubc30\uacbd \ub370\uc774\ud130\ub97c \ubd84\uc11d\ud560 \uc2dc\uc2a4\ud15c\uc774\ub098 \uac00\ub2a5\uc131\uc774 \uc5c6\ub2e4\uba74 NPS \uc124\ubb38\uc870\uc0ac\ub97c \ub9cc\ub4e4\uc5b4 \ubcf4\ub0b4\ub294 \uac83\uc740 \uc989\uac01\uc801\uc778 \uc758\ubbf8\uac00 \uc5c6\uc2b5\ub2c8\ub2e4. \uc608\uc678\ub294 \uc77c\ubc18 \uc11c\ube44\uc2a4\uac00 \uc788\ub294 \uacbd\uc6b0\ub85c, \uc778\ud130\ub137 \uc11c\ube44\uc2a4\uc640 \uac19\uc774 \uc804\uc1a1\ud558\ub294 \uc804\uccb4 \uadf8\ub8f9\uc5d0 \ub300\ud574 \ub3d9\uc77c\ud55c \ubc29\uc2dd\uc73c\ub85c \uc791\ub3d9\ud569\ub2c8\ub2e4.<\/p>\n<h2>NPS\ub294 \uc804\uc790 \uba54\uc77c\uc744 \ud1b5\ud574\uc11c\ub9cc \uc218\ud589\ud560 \ud544\uc694\uac00 \uc5c6\uc2b5\ub2c8\ub2e4. \uc804\ud654 \uc124\ubb38\uc870\uc0ac \ubc0f SMS\ub97c \uc0ac\uc6a9\ud560 \uc218\ub3c4 \uc788\uc2b5\ub2c8\ub2e4.<\/h2>\n<p>\ubaa8\ub4e0 \uace0\uac1d\uc5d0 \ub300\ud55c \ubaa8\ub4e0 \uc804\uc790 \uba54\uc77c \uc8fc\uc18c\ub97c \uac00\uc9c8 \ud544\uc694\uac00 \uc5c6\uc2b5\ub2c8\ub2e4. SMS \ubc0f \uc804\ud654\uc640 \uac19\uc740 \ub2e4\ub978 \ucc44\ub110\uc744 \ud1b5\ud574 \uc5b8\uc81c\ub4e0\uc9c0 \uc5f0\ub77d\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ud3c9\ubc94\ud55c \ud558\ub098\uc5d0\uc11c \ub5a8\uc5b4\uc838 \uc88b\uc740 \ud68c\uc0ac\ub97c \uc124\uc815\ud558\ub294 \uac83\uc740, \uadf8\uac83\uc740 \ubaa8\ub4e0 \uace0\uac1d\uc774 NPS \uc124\ubb38 \uc870\uc0ac\uc5d0 \ub2f5\ubcc0\ud560 \uc218\uc788\ub294 \uae30\ud68c\ub97c \uc81c\uacf5\ud55c\ub2e4\ub294 \uac83\uc785\ub2c8\ub2e4. \ud310\ub9e4\uac00 \uc804\ud654\ub97c \ud1b5\ud574 \uc774\ub8e8\uc5b4\uc9c0\uace0 \ub300\ubd80\ubd84\uc758 \uc0ac\ub78c\ub4e4\uc774 \ud734\ub300\ud3f0\uc744 \uac00\uc9c0\uace0 \uc788\ub2e4\uba74, \uc774\uba54\uc77c \uc8fc\uc18c\uac00 \uad6c\ub9e4 \ub370\uc774\ud130\uc5d0 \ud3ec\ud568\ub418\uc9c0 \uc54a\uc740 \uacbd\uc6b0 \uc124\ubb38\uc870\uc0ac\ub97c \ubcf4\ub0bc \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<h2>\uc124\ubb38\uc870\uc0ac\uc5d0 \ub300\ud55c \uc2dc\uac04\uc774 \uc5c6\ub2e4\uba74, \uadf8\ub4e4\uc5d0 \ub300\ud55c \uacbd\ud5d8\uc774\uc788\ub294 \ud68c\uc0ac\ub97c \uc0ac\uc6a9\ud569\ub2c8\ub2e4.<\/h2>\n<p>\uc62c\ubc14\ub974\uac8c \uce21\uc815\ud558\ub294 \ub370\ub294 \uc2dc\uac04\uc774 \uac78\ub9bd\ub2c8\ub2e4. \ud3c9\uade0 \uc0ac\uc6a9\uc790\uac00 NPS \uc124\ubb38\uc870\uc0ac\ub97c \ub9cc\ub4e4 \ub54c \ucd5c\ub300 \uc77c\uc8fc\uc77c\uc774 \uac78\ub9b4 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \uacbd\ud5d8\uc774 \ud48d\ubd80\ud55c \uc678\ubd80 \ud68c\uc0ac\ub97c \uc784\uba85\ud558\uc5ec \uc804\uccb4 \ud504\ub85c\uc81d\ud2b8\ub97c \uc218\ud589\ud558\uac8c \ud568\uc73c\ub85c\uc368, Examinare\uc5d0\uc11c \uc6b0\ub9ac\uc640 \uac19\uc774, \ub2f9\uc2e0\uc740 IT \uc2dc\uc2a4\ud15c\uc744 \ud1b5\ud574 \uc62c\ubc14\ub978 \ub370\uc774\ud130\ub97c \uc5bb\ub294 \uac83\uc5d0\ub9cc \uc9d1\uc911\ud574\uc57c \ud569\ub2c8\ub2e4. \ubb38\uc11c\ud654\ub41c \uc2dc\uc2a4\ud15c(Prestashop, Magento \ub4f1)\uc774\ub77c\uba74, \ubc30\uacbd \ub370\uc774\ud130\ub3c4 \ub0b4\ubcf4\ub0bc \uc218 \uc788\uc2b5\ub2c8\ub2e4. Examinare\ub97c \uc0ac\uc6a9\ud560 \ub54c, \uace0\uac1d\uc5d0 \ub300\ud55c \ub9e4\uc6b0 \uc720\uc6a9\ud55c \uc815\ubcf4\ub97c \ub2f4\uc740 \uc0c1\uc138\ud55c \ubcf4\uace0\uc11c\ub97c \uc5bb\uc744 \uc218 \uc788\uc2b5\ub2c8\ub2e4. \ub610\ud55c \uc815\uae30\uc801\uc778 NPS \uce21\uc815\uc758 \ud615\ud0dc\ub85c \uc9c0\uc18d\uc801\uc778 \uc11c\ube44\uc2a4\ub97c \uc81c\uacf5\ud560 \uc218 \uc788\uc2b5\ub2c8\ub2e4.<\/p>\n<p><span>\uc624\ub298 NPS \uc124\ubb38\uc870\uc0ac\uc5d0 \ub300\ud55c \uacac\uc801\uc744 \ubc1b\uc73c\ub824\uba74 Examinare\ub85c \ubb38\uc758\ud558\uc2ed\uc2dc\uc624.<\/span><\/p>\n<div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Examinare\uc5d0\uc11c\ub294 \uace0\uac1d \uacbd\ud5d8\uc744 \uce21\uc815\ud558\uace0 \ubb38\uc81c\ub97c \uc2dd\ubcc4\ud558\ub294 \uace0\uac1d\uc744 \uc704\ud55c NPS \uc124\ubb38\uc870\uc0ac\ub77c\uace0\ub3c4 \ud558\ub294 Net Promoter Score \uce21\uc815\uc744 \ub9cc\ub4e4\uc5b4 \ub0c5\ub2c8\ub2e4. NPS\ub294 \uc77c\ubc18\uc801\uc73c\ub85c \ubaa8\ub4e0 \uace0\uac1d\uc5d0\uac8c \ubcf4\ub0b4\ub294 \uc9e7\uc740 \uc124\ubb38\uc870\uc0ac\uc785\ub2c8\ub2e4. \uadf8\ub7ec\ub098 NPS \uc124\ubb38\uc870\uc0ac\ub294 \uc624\ub298\ub0a0 \ub9e4 \uad6c\ub9e4 \ud6c4 \uc989\uc2dc \ubaa8\ub4e0 \uace0\uac1d\uc5d0\uac8c\u2026<\/p>\n","protected":false},"author":0,"featured_media":10929,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[],"tags":[],"class_list":["post-25447","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":[],"jetpack_sharing_enabled":true,"jetpack_featured_media_url":"https:\/\/examinare.ecommerce.theonlykroon.com\/wp-content\/uploads\/sites\/5\/2026\/10\/news-1286.webp","_links":{"self":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/ko\/wp-json\/wp\/v2\/posts\/25447","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/ko\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/ko\/wp-json\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/ko\/wp-json\/wp\/v2\/comments?post=25447"}],"version-history":[{"count":1,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/ko\/wp-json\/wp\/v2\/posts\/25447\/revisions"}],"predecessor-version":[{"id":25448,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/ko\/wp-json\/wp\/v2\/posts\/25447\/revisions\/25448"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/ko\/wp-json\/wp\/v2\/media\/10929"}],"wp:attachment":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/ko\/wp-json\/wp\/v2\/media?parent=25447"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/ko\/wp-json\/wp\/v2\/categories?post=25447"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/ko\/wp-json\/wp\/v2\/tags?post=25447"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}