{"id":23750,"date":"2019-10-10T21:45:00","date_gmt":"2019-10-10T19:45:00","guid":{"rendered":"https:\/\/examinare.ecommerce.theonlykroon.com\/?p=23750"},"modified":"2019-10-10T21:45:00","modified_gmt":"2019-10-10T19:45:00","slug":"follow-up-each-delivery-via-sms-survey-or-e-mail-survey-with-delivery-evaluator","status":"publish","type":"post","link":"https:\/\/examinare.ecommerce.theonlykroon.com\/is\/news\/2019\/10\/10\/follow-up-each-delivery-via-sms-survey-or-e-mail-survey-with-delivery-evaluator\/","title":{"rendered":"Fylgdu eftir hverri afhendingu me\u00f0 SMS k\u00f6nnun e\u00f0a E-mail k\u00f6nnun me\u00f0 Delivery Evaluator."},"content":{"rendered":"<p>S\u00e9rhver afhending er alltaf jafn mikilv\u00e6g, a\u00f0 varan komi flj\u00f3tt er n\u00fa einn af mikilv\u00e6gustu hlutum \u00feegar spurt er neytenda. A\u00f0 f\u00e1 sms e\u00f0a t\u00f6lvup\u00f3st er ekki alltaf \u00fea\u00f0 sem \u00fe\u00fa hugsar um sem netverslun, en a\u00f0 fylgja ekki eftir afhendingu er eins sl\u00e6mt og a\u00f0 senda ekki afhendingu yfirleitt.<\/p>\n<h2>Hver er \u00e1vinningurinn af \u00fev\u00ed a\u00f0 senda SMS kannanir sem e-kaupma\u00f0ur?<\/h2>\n<p>A\u00f0 f\u00e1 svar me\u00f0 textaskilabo\u00f0 gerir \u00fe\u00e9r kleift a\u00f0 vita meira um markh\u00f3pinn \u00feinn. Ekki a\u00f0eins ef \u00feeir eru \u00e1n\u00e6g\u00f0ir en sms k\u00f6nnun getur einnig s\u00fdnt hvort \u00fe\u00fa hefur teki\u00f0 \u00fe\u00e1tt vi\u00f0skiptavini e\u00f0a ef \u00feeir hafa bara keypt vegna \u00feess a\u00f0 ver\u00f0i\u00f0 er l\u00e1gt e\u00f0a \u00feeir finna ekki v\u00f6runa annars sta\u00f0ar.<\/p>\n<h2>L\u00e1gt svarhlutfall \u00e1 SMS k\u00f6nnun \u00feinni er ekki a\u00f0eins sl\u00e6mt.<\/h2>\n<p>Til d\u00e6mis, ef \u00fe\u00fa f\u00e6r\u00f0 a\u00f0eins \u00e1 milli 10 og 15 pr\u00f3sent \u00ed gegnum sms kannanir, \u00fe\u00fa \u00e1tt vi\u00f0, til d\u00e6mis, t\u00e6kif\u00e6ri til a\u00f0 b\u00e6ta v\u00f6rumerki vitund e\u00f0a Brand vitund eins og \u00fea\u00f0 er kalla\u00f0 \u00e1 ensku.<\/p>\n<p>Svarhlutfall \u00e1 SMS k\u00f6nnun \u00feinni sem er 30-50 pr\u00f3sent s\u00fdnir a\u00f0 \u00fe\u00fa hefur fengi\u00f0 meirihluta \u00e1n\u00e6g\u00f0ra til mj\u00f6g \u00e1n\u00e6g\u00f0ra vi\u00f0skiptavina sem svara spurningalistanum. En au\u00f0vita\u00f0 ekki alltaf, en ef \u00e1n\u00e6g\u00f0a vi\u00f0skiptavinav\u00edsitalan s\u00fdnir minna en 3 af \u00feeim sem hafa svara\u00f0, \u00fe\u00e1 hafa \u00feeir auglj\u00f3slega miki\u00f0 a\u00f0 vinna vi\u00f0.<\/p>\n<h2>St\u00e6rsti kosturinn er a\u00f0 \u00fe\u00fa sem e-kaupma\u00f0ur s\u00fdnir a\u00f0 \u00fe\u00e9r er annt um.<\/h2>\n<p>St\u00e6rsti kosturinn vi\u00f0 SMS kannanir er \u00feegar vi\u00f0skiptavinir f\u00e1 SMS sj\u00e1lfir, \u00fear sem \u00fe\u00fa sem netverslun s\u00fdnir a\u00f0 \u00fe\u00e9r er annt um a\u00f0 \u00feeir hafi fengi\u00f0 v\u00f6runa s\u00edna og ef \u00fe\u00fa hefur til d\u00e6mis birgja sem gerir \u00fea\u00f0 erfi\u00f0ara fyrir vi\u00f0skiptavini \u00fe\u00edna a\u00f0 f\u00e1 v\u00f6rur s\u00ednar, til d\u00e6mis: Fjarri til n\u00e6sta afhendingarsta\u00f0ar e\u00f0a ef umbo\u00f0sma\u00f0ur rennur \u00fat en reglulega \u00fe\u00fd\u00f0ir a\u00f0 vi\u00f0skiptavinurinn f\u00e6r ekki v\u00f6runa en ver\u00f0ur a\u00f0 fara og s\u00e6kja v\u00f6runa nokkra k\u00edl\u00f3metra \u00ed burtu \u00fe\u00e1 getur \u00fe\u00fa gert eitthva\u00f0 til a\u00f0 b\u00e6ta \u00feetta me\u00f0 \u00fev\u00ed a\u00f0 senda pakkana me\u00f0 p\u00f3sti \u00ed gegnum annan flutningaa\u00f0ila sem hefur ekki s\u00f6mu vandam\u00e1l me\u00f0 a\u00f0 afhenda pakka til vi\u00f0skiptavina \u00feinna. \u00deetta er bara nokkrar uppl\u00fdsingar sem h\u00e6gt er a\u00f0 f\u00e1 me\u00f0 sms k\u00f6nnun.<\/p>\n<p><span>Velkomi\u00f0 a\u00f0 hafa samband vi\u00f0 okkur var\u00f0andi sms spurningalista n\u00fa \u00feegar \u00ed dag, vi\u00f0 h\u00f6fum s\u00e9rst\u00f6k tilbo\u00f0 fyrir e-s\u00f6lua\u00f0ila.<\/span><\/p>\n<div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>S\u00e9rhver afhending er alltaf jafn mikilv\u00e6g, a\u00f0 varan komi flj\u00f3tt er n\u00fa einn af mikilv\u00e6gustu hlutum \u00feegar spurt er neytenda. A\u00f0 f\u00e1 sms e\u00f0a t\u00f6lvup\u00f3st er ekki\u2026<\/p>\n","protected":false},"author":0,"featured_media":11631,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-23750","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-okategoriserade"],"acf":[],"jetpack_sharing_enabled":true,"jetpack_featured_media_url":"https:\/\/examinare.ecommerce.theonlykroon.com\/wp-content\/uploads\/sites\/5\/2026\/10\/news-1318.webp","_links":{"self":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/is\/wp-json\/wp\/v2\/posts\/23750","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/is\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/is\/wp-json\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/is\/wp-json\/wp\/v2\/comments?post=23750"}],"version-history":[{"count":1,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/is\/wp-json\/wp\/v2\/posts\/23750\/revisions"}],"predecessor-version":[{"id":23751,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/is\/wp-json\/wp\/v2\/posts\/23750\/revisions\/23751"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/is\/wp-json\/wp\/v2\/media\/11631"}],"wp:attachment":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/is\/wp-json\/wp\/v2\/media?parent=23750"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/is\/wp-json\/wp\/v2\/categories?post=23750"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/is\/wp-json\/wp\/v2\/tags?post=23750"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}