{"id":23738,"date":"2019-03-08T09:19:00","date_gmt":"2019-03-08T08:19:00","guid":{"rendered":"https:\/\/examinare.ecommerce.theonlykroon.com\/?p=23738"},"modified":"2019-03-08T09:19:00","modified_gmt":"2019-03-08T08:19:00","slug":"follow-up-cancellations-of-broadband-connections-via-sms-surveys-and-e-mail-surveys","status":"publish","type":"post","link":"https:\/\/examinare.ecommerce.theonlykroon.com\/is\/news\/2019\/03\/08\/follow-up-cancellations-of-broadband-connections-via-sms-surveys-and-e-mail-surveys\/","title":{"rendered":"Fylgjast me\u00f0 afp\u00f6ntun \u00e1 brei\u00f0bandstengingu me\u00f0 SMS k\u00f6nnunum og t\u00f6lvup\u00f3stk\u00f6nnum."},"content":{"rendered":"

Upps\u00f6gn brei\u00f0bandstenginga er ekkert n\u00fdtt. Hins vegar eru sumir \u00feeirra bygg\u00f0ir \u00e1 illa reynslu af \u00fej\u00f3nustu vi\u00f0 vi\u00f0skiptavini, l\u00e1gmarksg\u00e6\u00f0i tengingar o.fl. Hversu margir af afp\u00f6ntununum \u00fe\u00ednum gerast vegna \u00feess a\u00f0 vi\u00f0skiptavinir \u00fe\u00ednir eru ekki \u00e1n\u00e6g\u00f0ir me\u00f0 \u00feig sem net\u00fej\u00f3nustua\u00f0ila? \u00c1n \u00feess a\u00f0 fylgja eftir vi\u00f0skiptavinum \u00fe\u00ednum, veistu ekki hvers vegna \u00feeir eru a\u00f0 segja upp samningum s\u00ednum. Why Cancel er \u00fej\u00f3nusta sem mi\u00f0ar a\u00f0 \u00fev\u00ed a\u00f0 draga \u00far tapi vi\u00f0skiptavina me\u00f0 t\u00edmanum og uppg\u00f6tva mikilv\u00e6gar \u00e1st\u00e6\u00f0ur \u00feess a\u00f0 \u00feeir neita a\u00f0 nota \u00fej\u00f3nustu \u00fe\u00edna. Safna og kerfisbundin uppl\u00fdsingar, f\u00e1 raunveruleg g\u00f6gn sem grundv\u00f6ll til a\u00f0 gera breytingar \u00e1 fyrirt\u00e6kinu \u00fe\u00ednu og vi\u00f0skiptavinastj\u00f3rnunarstefnu.<\/p>\n

Framkv\u00e6ma eigin n\u00e1lgun e\u00f0a framselja k\u00f6nnun sk\u00f6pun til faglega li\u00f0 okkar.<\/h2>\n

Til vi\u00f0b\u00f3tar vi\u00f0 t\u00e6kni til a\u00f0 handtaka \u00e1st\u00e6\u00f0ur fyrir tapi vi\u00f0skiptavina, Why Cancel er meira en spurningalista. Velgengni lausnarinnar veltur miki\u00f0 \u00e1 r\u00e9tt h\u00f6nnu\u00f0um og vi\u00f0eigandi spurningalista. \u00dea\u00f0 eru margar breytur, sem hafa \u00e1hrif \u00e1 svarhlutfall og g\u00e6\u00f0i gagna til frekari notkunar. \u00deess vegna er ranns\u00f3knarh\u00f6nnun afar mikilv\u00e6g og \u00e6tti a\u00f0 me\u00f0h\u00f6ndla \u00ed samr\u00e6mi vi\u00f0 \u00fea\u00f0. \u00de\u00fa getur gert \u00fea\u00f0 me\u00f0 eigin innri \u00farr\u00e6\u00f0um e\u00f0a sent spurningalistann til k\u00f6nnunar s\u00e9rfr\u00e6\u00f0inga okkar.<\/p>\n

Li\u00f0 okkar hefur langa reynslu af k\u00f6nnun sk\u00f6pun. \u00deeir munu greina n\u00faverandi \u00e1stand \u00feitt og kr\u00f6fur eftir fyrirhuga\u00f0an fund me\u00f0 fulltr\u00faa fyrirt\u00e6kisins og gera vi\u00f0eigandi og hagkv\u00e6masta spurningalistann.<\/p>\n

Ger\u00f0u eftirfylgni \u00e1 r\u00e1\u00f0ningarsamningum \u00fe\u00ednum hluti af daglegu vinnufl\u00e6\u00f0i \u00fe\u00ednu og nj\u00f3ttu g\u00f3\u00f0s af \u00fev\u00ed til lengri t\u00edma liti\u00f0.<\/h2>\n

\u00d6ll fyrirt\u00e6ki missa vi\u00f0skiptavini, en a\u00f0eins f\u00e1ir nj\u00f3ta g\u00f3\u00f0s af \u00fev\u00ed. \u00cd besta falli getur vi\u00f0skiptavinurinn komi\u00f0 aftur og veri\u00f0 enn tryggari vi\u00f0 netfyrirt\u00e6ki\u00f0 \u00feitt en \u00e1\u00f0ur, \u00ed versta falli getur\u00f0u kortlagt \u00e1\u00e6tlanir um framt\u00ed\u00f0arb\u00e6tur.<\/p>\n

Me\u00f0 Why Cancel, allar mikilv\u00e6gar uppl\u00fdsingar og kvartanir vi\u00f0skiptavina er h\u00e6gt a\u00f0 f\u00e1 sj\u00e1lfkrafa, strax eftir afp\u00f6ntun. Setja upp Why Cancel einu sinni me\u00f0 \u00fev\u00ed a\u00f0 tengja \u00fea\u00f0 vi\u00f0 CRM kerfi, stilla \u00fea\u00f0 \u00ed samr\u00e6mi vi\u00f0 n\u00faverandi kr\u00f6fur og nota \u00fea\u00f0 daglega. Why Cancel sendir stutta k\u00f6nnun til \u00feeirra vi\u00f0skiptavina, sem hafa \u00e1kve\u00f0i\u00f0 a\u00f0 nota \u00fej\u00f3nustu \u00fe\u00edna ekki lengur, safnar sv\u00f6rum \u00feeirra, greinir \u00feau vandlega, flokkar og kynnir \u00feau \u00e1 formi sem hentar fyrirt\u00e6kinu \u00fe\u00ednu. Kerfi\u00f0 mun einnig bera kennsl \u00e1, ef vi\u00f0skiptavinur hunsar e\u00f0a missir fyrirspurn \u00fe\u00edna og senda \u00e1minningar.<\/p>\n

R\u00e9tt greining og gagnaskil eru lykillinn a\u00f0 r\u00e9ttum skilningi \u00e1 vi\u00f0skiptavinum \u00fe\u00ednum.<\/h2>\n

Erfitt er a\u00f0 skilja og kerfisbinda hr\u00e1g\u00f6gn \u00e1n \u00feess a\u00f0 gera r\u00e9tta greiningu. H\u00f6nnun spurningalista er fyrsta skrefi\u00f0, en \u00fea\u00f0 er oft mikilv\u00e6gt a\u00f0 geta greint ni\u00f0urst\u00f6\u00f0ur \u00e1n \u00f3h\u00f3flegra fyrirhafnar. \u00cd lj\u00f3si \u00feessa h\u00f6fum vi\u00f0 innleitt \u00f6flugasta greiningu v\u00e9l okkar \u00ed Why Cancel. \u00dea\u00f0 inniheldur uppl\u00fdsandi t\u00f6flur og graf\u00edk, ni\u00f0urst\u00f6\u00f0ur s\u00edun byggt \u00e1 breytum sem tilgreindar eru af \u00fe\u00e9r, textagreiningu \u00e1 frj\u00e1lsum textasv\u00f6rum samkv\u00e6mt algengustu or\u00f0abyggingum, sk\u00fdrsluger\u00f0 \u00ed mismunandi sni\u00f0um.<\/p>\n

Haf\u00f0u samband vi\u00f0 okkur til a\u00f0 senda \u00fat SMS og Email kannanir til a\u00f0 fylgja upp afp\u00f6ntun \u00e1 \u00e1skriftum \u00e1 Internetinu me\u00f0 Why Cancel.<\/span><\/p>\n

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Upps\u00f6gn brei\u00f0bandstenginga er ekkert n\u00fdtt. Hins vegar eru sumir \u00feeirra bygg\u00f0ir \u00e1 illa reynslu af \u00fej\u00f3nustu vi\u00f0 vi\u00f0skiptavini, l\u00e1gmarksg\u00e6\u00f0i tengingar o.fl.\u2026<\/p>\n","protected":false},"author":0,"featured_media":11280,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-23738","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-okategoriserade"],"acf":[],"jetpack_sharing_enabled":true,"jetpack_featured_media_url":"https:\/\/examinare.ecommerce.theonlykroon.com\/wp-content\/uploads\/sites\/5\/2026\/10\/news-1306.webp","_links":{"self":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/is\/wp-json\/wp\/v2\/posts\/23738","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/is\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/is\/wp-json\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/is\/wp-json\/wp\/v2\/comments?post=23738"}],"version-history":[{"count":1,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/is\/wp-json\/wp\/v2\/posts\/23738\/revisions"}],"predecessor-version":[{"id":23739,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/is\/wp-json\/wp\/v2\/posts\/23738\/revisions\/23739"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/is\/wp-json\/wp\/v2\/media\/11280"}],"wp:attachment":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/is\/wp-json\/wp\/v2\/media?parent=23738"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/is\/wp-json\/wp\/v2\/categories?post=23738"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/is\/wp-json\/wp\/v2\/tags?post=23738"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}