{"id":23732,"date":"2019-08-14T09:00:00","date_gmt":"2019-08-14T07:00:00","guid":{"rendered":"https:\/\/examinare.ecommerce.theonlykroon.com\/?p=23732"},"modified":"2019-08-14T09:00:00","modified_gmt":"2019-08-14T07:00:00","slug":"how-to-improve-patient-satisfaction-and-maintain-service-excellence-in-medical-centers","status":"publish","type":"post","link":"https:\/\/examinare.ecommerce.theonlykroon.com\/is\/news\/2019\/08\/14\/how-to-improve-patient-satisfaction-and-maintain-service-excellence-in-medical-centers\/","title":{"rendered":"Hvernig \u00e1 a\u00f0 b\u00e6ta \u00e1n\u00e6gju sj\u00faklinga og vi\u00f0halda \u00fej\u00f3nustu-\u00e1g\u00e6ti \u00ed l\u00e6knismi\u00f0st\u00f6\u00f0vum."},"content":{"rendered":"<p>\u00dea\u00f0 er enginn marka\u00f0ur af neinu tagi, sem hefur veri\u00f0 a\u00f0 vera st\u00f6\u00f0ugt \u00ed m\u00f6rg \u00e1r og jafnvel m\u00e1nu\u00f0i. Sama sta\u00f0h\u00e6fing er s\u00f6nn fyrir l\u00e6knisfr\u00e6\u00f0ilega svi\u00f0i. Sj\u00faklingar \u00ed dag hafa n\u00f3g af valkostum fyrir um\u00f6nnun \u00feeirra. N\u00fdjar heilsug\u00e6slust\u00f6\u00f0var og l\u00e6knast\u00f6\u00f0var eru opnar, samkeppni er vaxandi og til \u00feess a\u00f0 halda \u00e1fram a\u00f0 vera e\u00f0a ver\u00f0a fyrsti kosturinn fyrir f\u00f3lki\u00f0, \u00fearf heilbrig\u00f0isstarfsma\u00f0urinn a\u00f0 tryggja a\u00f0 \u00fea\u00f0 s\u00e9 a\u00f0 taka r\u00e9tta \u00fej\u00f3nustu-\u00e1g\u00e6ti n\u00e1lgun. En hva\u00f0a \u00fe\u00e6ttir eru mikilv\u00e6gustu \u00ed \u00fev\u00ed fyrir sj\u00faklinga \u00fe\u00edna?<\/p>\n<h2>Hva\u00f0 gerir f\u00f3lk a\u00f0 velja einn l\u00e6knismi\u00f0st\u00f6\u00f0 \u00ed sta\u00f0 annars?<\/h2>\n<p>J\u00e6ja, \u00ed raun getum vi\u00f0 ekki svara\u00f0 fyrir \u00fe\u00e1. Eins og vi\u00f0 viljum segja, fyrsta skrefi\u00f0 til a\u00f0 b\u00e6ta eitthva\u00f0 er a\u00f0 m\u00e6la. Hverjir nema l\u00e6knar myndu skilja \u016ba\u0111? \u00c1 l\u00e6knisfr\u00e6\u00f0ilegu svi\u00f0i er fyrsta stigi\u00f0 pr\u00f3fun og s\u00ed\u00f0an, \u00ed samr\u00e6mi vi\u00f0 ni\u00f0urst\u00f6\u00f0ur sem berast, fylgir r\u00e9tt me\u00f0fer\u00f0. Sama n\u00e1lgun gildir um \u00e1n\u00e6gju sj\u00faklinga. \u00cd fyrstu spyr\u00f0u spurninga, \u00fe\u00e1 greinir \u00fe\u00fa m\u00f3ttekin sv\u00f6r og loksins tekur upp r\u00e9tta lyfi\u00f0. Hvorki af skrefum \u00e6tti a\u00f0 sleppa e\u00f0a vanmeta.<\/p>\n<h2>Hvernig \u00e1 a\u00f0 \u00e1kvar\u00f0a \u00fe\u00e6tti sem hafa \u00e1hrif \u00e1 \u00e1n\u00e6gju sj\u00faklinga mest?<\/h2>\n<p>H\u00e9r er l\u00edti\u00f0 l\u00edf d\u00e6mi fr\u00e1 \u00e6fingu einn af vi\u00f0skiptavinum okkar. Clinic haf\u00f0i \u00e1kve\u00f0in vandam\u00e1l \u00ed deild otolaryngology. L\u00e1gt stig \u00e1n\u00e6gju sj\u00faklinga sanna\u00f0i \u00fea\u00f0. \u00deegar stj\u00f3rnandinn spur\u00f0i lei\u00f0andi starfsf\u00f3lk um hva\u00f0 \u00feeir t\u00f6ldu a\u00f0 v\u00e6ri helsta \u00e1st\u00e6\u00f0an fyrir n\u00faverandi \u00f3\u00e1n\u00e6gju me\u00f0al f\u00f3lks, var svari\u00f0, &#8222;\u00dea\u00f0 er \u00f6rugglega langur bi\u00f0t\u00edmi&#8220;. \u00cd fyrstu virtist \u00fea\u00f0 alveg r\u00f6kr\u00e9tt en \u00e1\u00f0ur en framkv\u00e6mdar voru meirih\u00e1ttar breytingar \u00e1 vinnuferlinu ba\u00f0 stj\u00f3rnandinn marka\u00f0sranns\u00f3knarfyrirt\u00e6ki\u00f0 Examinare um a\u00f0 gera d\u00fdpri ranns\u00f3kn til a\u00f0 sta\u00f0festa e\u00f0a afsanna giska og \u00fer\u00f3a bestu a\u00f0fer\u00f0ina til a\u00f0 l\u00e1gmarka vandam\u00e1li\u00f0.<\/p>\n<p>N\u00e6rri ranns\u00f3kn kom \u00f6llum \u00e1 \u00f3vart. Samkv\u00e6mt sj\u00faklingum heilsug\u00e6slunnar var langur bi\u00f0t\u00edmi ekki \u00e1hyggjuefni fyrir \u00fe\u00e1. \u00dea\u00f0 sem \u00feeim fannst mikilv\u00e6gt e\u00f0a vanta var umhyggjusemi, r\u00e9tt hlustun, n\u00e6gileg \u00fatsk\u00fdring og samskipti. \u00deannig breytti svo \u00f3v\u00e6nt ni\u00f0ursta\u00f0a sj\u00faklingami\u00f0u\u00f0u starfi \u00ed gagnst\u00e6\u00f0a \u00e1tt, \u00fea\u00f0 sem enginn ger\u00f0i jafnvel r\u00e1\u00f0 fyrir fyrir ranns\u00f3knina. J\u00e1kv\u00e6\u00f0 \u00e1hrif voru ekki l\u00f6ng \u00ed a\u00f0 koma.<\/p>\n<h2>Hver er besta \u00fej\u00f3nusta-\u00e1g\u00e6ti stefna fyrir l\u00e6knast\u00f6\u00f0?<\/h2>\n<p>\u00dea\u00f0 er engin \u00f6nnur lei\u00f0 til a\u00f0 b\u00e6ta reynslu sj\u00faklinga \u00ed l\u00e6knast\u00f6\u00f0inni \u00feinni en a\u00f0 setja sj\u00faklinga efst \u00e1 listanum. \u00de\u00f3tt stj\u00f3rnendur telji a\u00f0 \u00e1kve\u00f0nir \u00fe\u00e6ttir s\u00e9u mikilv\u00e6gir og forgangsra\u00f0a\u00f0ir, \u00fe\u00e1 eru \u00fea\u00f0 sj\u00faklingar sem d\u00e6ma \u00fej\u00f3nustuna \u00fat fr\u00e1 eigin g\u00e6\u00f0am\u00e6likvar\u00f0a. Eins og s\u00fdnt er h\u00e9r a\u00f0 ofan geta g\u00e6\u00f0avi\u00f0mi\u00f0 starfsf\u00f3lks l\u00e6knast\u00f6\u00f0var og vi\u00f0skiptavina hennar veri\u00f0 mj\u00f6g mismunandi.<\/p>\n<h2>Besta lei\u00f0in til a\u00f0 fylgjast me\u00f0 \u00e1n\u00e6gju sj\u00faklinga me\u00f0 l\u00e1gmarks \u00fe\u00e1ttt\u00f6ku starfsmanna.<\/h2>\n<p>Segjum a\u00f0 \u00fe\u00fa viljir st\u00f6\u00f0ugt athuga sko\u00f0un \u00e1 \u00fej\u00f3nustustig og tryggja a\u00f0 sj\u00faklingar s\u00e9u \u00e1n\u00e6g\u00f0ir, en l\u00e6knast\u00f6\u00f0in \u00fe\u00edn er ekki tilb\u00fain til a\u00f0 ey\u00f0a gl\u00e6silegum fj\u00e1rh\u00e6\u00f0um \u00ed ranns\u00f3knir ranns\u00f3knarfyrirt\u00e6kjanna. \u00cd \u00feessu tilfelli v\u00e6ri Clinic Evaluator kostna\u00f0arhagkv\u00e6masta og \u00f3a\u00f0finnanlegasta lausnin, sem safnar, greinir og afhendir ver\u00f0m\u00e6t g\u00f6gn \u00feegar \u00fe\u00fa \u00fearft \u00e1 \u00fev\u00ed a\u00f0 halda.<\/p>\n<p>\u00dea\u00f0 er byggt \u00e1 K\u00f6nnunart\u00f3l Examinare, en er byggt \u00ed samr\u00e6mi vi\u00f0 \u00fearfir \u00e1 l\u00e6knisfr\u00e6\u00f0ilegu svi\u00f0i. Sending k\u00f6nnunar er h\u00e6gt a\u00f0 tengja vi\u00f0 heims\u00f3kn sj\u00faklings e\u00f0a annan atbur\u00f0 og senda sj\u00e1lfkrafa, h\u00e1lf-sj\u00e1lfvirkt e\u00f0a handvirkt eftir markmi\u00f0um \u00fe\u00ednum. \u00de\u00fa getur framkv\u00e6mt \u00e1rlega, m\u00e1na\u00f0arlega \u00e1n\u00e6gju sj\u00faklinga e\u00f0a jafnvel skipulagt \u00e1n\u00e6gju blett inni \u00ed l\u00e6knast\u00f6\u00f0inni \u00feinni, \u00fear sem hver einstaklingur getur deilt \u00e1liti byggt \u00e1 n\u00faverandi heims\u00f3kn. Kanna s\u00e9rfr\u00e6\u00f0ingar okkar mun hj\u00e1lpa \u00fe\u00e9r a\u00f0 undirb\u00faa skilvirka spurningalista e\u00f0a jafnvel gera \u00fea\u00f0 fyrir \u00feig, \u00feannig a\u00f0 \u00fe\u00fa getur byrja\u00f0 a\u00f0 vinna me\u00f0 kerfi okkar \u00e1n \u00fer\u00e6ta.<\/p>\n<p>Um lei\u00f0 og \u00fe\u00fa ert tilb\u00fainn til a\u00f0 fylgjast me\u00f0 og b\u00e6ta \u00e1n\u00e6gju sj\u00faklinga \u00ed l\u00e6knisfr\u00e6\u00f0inni skaltu fylla \u00fat ver\u00f0tilbo\u00f0sbei\u00f0ni. Starfsma\u00f0ur okkar mun hafa samband vi\u00f0 \u00feig me\u00f0 uppl\u00fdsingar um m\u00f6guleika, ver\u00f0 og frekari lei\u00f0beiningar.<\/p>\n<div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>\u00dea\u00f0 er enginn marka\u00f0ur af neinu tagi, sem hefur veri\u00f0 a\u00f0 vera st\u00f6\u00f0ugt \u00ed m\u00f6rg \u00e1r og jafnvel m\u00e1nu\u00f0i. Sama sta\u00f0h\u00e6fing er s\u00f6nn fyrir l\u00e6knisfr\u00e6\u00f0ilega svi\u00f0i.\u2026<\/p>\n","protected":false},"author":0,"featured_media":11163,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-23732","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-okategoriserade"],"acf":[],"jetpack_sharing_enabled":true,"jetpack_featured_media_url":"https:\/\/examinare.ecommerce.theonlykroon.com\/wp-content\/uploads\/sites\/5\/2026\/10\/news-1299.webp","_links":{"self":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/is\/wp-json\/wp\/v2\/posts\/23732","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/is\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/is\/wp-json\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/is\/wp-json\/wp\/v2\/comments?post=23732"}],"version-history":[{"count":1,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/is\/wp-json\/wp\/v2\/posts\/23732\/revisions"}],"predecessor-version":[{"id":23733,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/is\/wp-json\/wp\/v2\/posts\/23732\/revisions\/23733"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/is\/wp-json\/wp\/v2\/media\/11163"}],"wp:attachment":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/is\/wp-json\/wp\/v2\/media?parent=23732"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/is\/wp-json\/wp\/v2\/categories?post=23732"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/is\/wp-json\/wp\/v2\/tags?post=23732"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}