{"id":23718,"date":"2019-10-02T07:50:00","date_gmt":"2019-10-02T05:50:00","guid":{"rendered":"https:\/\/examinare.ecommerce.theonlykroon.com\/?p=23718"},"modified":"2019-10-02T07:50:00","modified_gmt":"2019-10-02T05:50:00","slug":"here-s-how-to-avoid-making-the-most-common-mistakes-when-sending-nps-surveys","status":"publish","type":"post","link":"https:\/\/examinare.ecommerce.theonlykroon.com\/is\/news\/2019\/10\/02\/here-s-how-to-avoid-making-the-most-common-mistakes-when-sending-nps-surveys\/","title":{"rendered":"H\u00e9r er hvernig \u00e1 a\u00f0 for\u00f0ast algengustu mist\u00f6kin \u00feegar NPS kannanir eru sendar."},"content":{"rendered":"<p>H\u00e9r \u00e1 Examinare b\u00faum vi\u00f0 til Net Promoter Score m\u00e6lingar, einnig kalla\u00f0ar NPS kannanir fyrir vi\u00f0skiptavini, sem m\u00e6la reynslu vi\u00f0skiptavina og greina \u00e1skoranir. NPS er stutt k\u00f6nnun sem er venjulega send \u00fat til allra vi\u00f0skiptavina. Hins vegar eru NPS kannanir nota\u00f0ar ranglega \u00ed dag me\u00f0 \u00fev\u00ed a\u00f0 senda \u00fe\u00e6r \u00fat til allra vi\u00f0skiptavina strax eftir hvert kaup. Ef \u00fe\u00fa sendir kannanir of flj\u00f3tt \u00ed hvert skipti f\u00e6r\u00f0u rangar uppl\u00fdsingar til a\u00f0 vinna me\u00f0 og rangar uppl\u00fdsingar.<\/p>\n<p>Algengustu mist\u00f6kin sem \u00fe\u00fa \u00e6ttir a\u00f0 for\u00f0ast \u00feegar \u00fe\u00fa sendir \u00fat NPS kannanir:<\/p>\n<ul>\n<li>Senda \u00fat NPS ekki a\u00f0eins fyrir hvert kaup en einnig \u00e1rlega til allra vi\u00f0skiptavina.<\/li>\n<li>Ekki gleyma a\u00f0 hafa a\u00f0 minnsta kosti 1 eftirfylgni spurning fyrir 1-2 skora \u00e1 fimm stigum og 1-6 skora \u00e1 10 stigum.<\/li>\n<li>Haltu NPS spurningunni \u00feinni hlutlausri og ekki gera hana j\u00e1kv\u00e6\u00f0a.<\/li>\n<li>Alltaf vera viss um a\u00f0 greina bakgrunnsg\u00f6gnin.<\/li>\n<li>NPS \u00fearf ekki a\u00f0 vera gert a\u00f0eins \u00ed gegnum E-mail. \u00de\u00fa getur einnig nota\u00f0 S\u00edmi kannanir og SMS.<\/li>\n<li>Ef \u00fe\u00fa hefur ekki t\u00edma fyrir k\u00f6nnunum, nota fyrirt\u00e6ki sem hefur reynslu \u00ed \u00feeim.<\/li>\n<\/ul>\n<h2>Sendu NPS kannanir ekki a\u00f0eins fyrir hvert kaup heldur einnig \u00e1rlega til allra vi\u00f0skiptavina.<\/h2>\n<p>Vi\u00f0 m\u00e6lum me\u00f0 a\u00f0 nota NPS \u00e1rlega til a\u00f0 auka \u00e1huga vi\u00f0skiptavina \u00e1 \u00e1rinu, s\u00e9rstaklega vi\u00f0skiptavina sem hafa ekki versla\u00f0 s\u00ed\u00f0ustu 6 m\u00e1nu\u00f0i. Flest fyrirt\u00e6ki gera mist\u00f6k \u00feegar \u00feau nota NPS kannanir innan 1-14 daga fr\u00e1 kaupum. Vi\u00f0skiptavinir hafa yfirleitt ekki fengi\u00f0 v\u00f6rur s\u00ednar enn e\u00f0a hafa ekki byrja\u00f0 a\u00f0 nota \u00fe\u00e6r. \u00dea\u00f0 er heildarfar sem hj\u00e1lpar \u00fe\u00e9r a\u00f0 selja meira en einu sinni. A\u00f0 hafa endurtekna vi\u00f0skiptavini er hluti af \u00fev\u00ed a\u00f0 n\u00e1 \u00e1rangri \u00ed stafr\u00e6num heimi sem einnig er \u00feekktur sem e-verslun e\u00f0a fjarskiptavi\u00f0skipti.<\/p>\n<h2>Ekki gleyma a\u00f0 hafa a\u00f0 minnsta kosti 1 r\u00f6\u00f0 spurninga fyrir 1-2 skora \u00e1 5 kvar\u00f0a og 1-6 skora \u00e1 10 kvar\u00f0a.<\/h2>\n<p>Ra\u00f0spurningin er s\u00fa sem veitir \u00fe\u00e9r greinanleika \u00e1 k\u00f6nnuninni \u00e1samt bakgrunnsg\u00f6gnum og ekki bara einkunnina sj\u00e1lfa. \u00de\u00fa ver\u00f0ur alltaf a\u00f0 hafa bakgrunnsuppl\u00fdsingar sem leyfa \u00fe\u00e9r a\u00f0 lesa hva\u00f0 vi\u00f0skiptavinurinn hefur keypt og hvernig v\u00f6rur \/ \u00fej\u00f3nusta getur veri\u00f0 betri. Eru \u00feeir a\u00f0 draga ni\u00f0ur v\u00f6rumerki\u00f0 \u00feitt of miki\u00f0, svo a\u00f0 kannski \u00e6ttir \u00fe\u00fa a\u00f0 h\u00e6tta a\u00f0 versla me\u00f0 \u00fe\u00e1?<\/p>\n<h2>Haltu NPS fyrirspurn \u00feinni hlutlaus og ekki of j\u00e1kv\u00e6\u00f0.<\/h2>\n<p>Ef \u00fe\u00fa hefur ekki b\u00fai\u00f0 til NPS spurningu \u00e1\u00f0ur, \u00fe\u00e1 \u00fearftu a\u00f0 ganga \u00far skugga um a\u00f0 \u00fe\u00fa gerir ekki eitt af algengustu mist\u00f6kunum. Ekki halda einkunn spurningu \u00ed \u00f6\u00f0rum t\u00f3num en hlutlaus einn. A\u00f0 vera of j\u00e1kv\u00e6\u00f0 merkir a\u00f0 \u00fea\u00f0 er skynja\u00f0 of \u00f6rugglega fr\u00e1 hli\u00f0 \u00feinni og a\u00f0 \u00fe\u00fa hafir forsm\u00e1\u00f0a sko\u00f0un \u00e1 \u00fev\u00ed hva\u00f0 vi\u00f0skiptavinir \u00fe\u00ednir munu svara. Eitthva\u00f0 eins og \u00feetta getur ska\u00f0a\u00f0 v\u00f6rumerki\u00f0 \u00feitt meira en \u00fea\u00f0 vir\u00f0ist.<\/p>\n<h2>Alltaf vera viss um a\u00f0 greina bakgrunnsg\u00f6gnin.<\/h2>\n<p>Ef \u00fe\u00fa ert ekki me\u00f0 kerfi e\u00f0a m\u00f6guleika til a\u00f0 greina bakgrunnsg\u00f6gnin \u00fe\u00e1 er ekki strax skynsamlegt a\u00f0 b\u00faa til og senda \u00fat NPS k\u00f6nnun. Undantekningin er ef \u00fe\u00fa ert me\u00f0 almenna \u00fej\u00f3nustu sem virkar \u00e1 sama h\u00e1tt fyrir allan h\u00f3pinn sem \u00fe\u00fa sendir til, svo sem internet\u00fej\u00f3nustu.<\/p>\n<h2>NPS \u00fearf ekki a\u00f0 vera gert a\u00f0eins \u00ed gegnum E-mail. \u00de\u00fa getur einnig nota\u00f0 S\u00edmi kannanir og SMS.<\/h2>\n<p>\u00de\u00fa \u00fearft ekki a\u00f0 hafa \u00f6ll netf\u00f6ng fyrir alla vi\u00f0skiptavini. \u00de\u00fa getur alltaf n\u00e1\u00f0 \u00feeim \u00ed gegnum a\u00f0rar lei\u00f0ir, svo sem SMS og s\u00edma. \u00dea\u00f0 sem skilur gott fyrirt\u00e6ki fr\u00e1 \u00fev\u00ed sem er mi\u00f0lungs er a\u00f0 \u00fea\u00f0 veitir \u00f6llum vi\u00f0skiptavinum t\u00e6kif\u00e6ri til a\u00f0 svara NPS k\u00f6nnun sinni. Ef sala er ger\u00f0 \u00ed gegnum s\u00edma og flestir hafa fars\u00edma, \u00fe\u00e1 er h\u00e6gt a\u00f0 senda kannanir \u00e1 \u00feann h\u00e1tt, ef t\u00f6lvup\u00f3stfangi\u00f0 er ekki innifali\u00f0 \u00ed kaupg\u00f6gnum, sem flestir segja venjulega.<\/p>\n<h2>Ef \u00fe\u00fa hefur ekki t\u00edma fyrir kannanir, nota fyrirt\u00e6ki sem hefur reynslu \u00ed \u00feeim.<\/h2>\n<p>M\u00e6ling sem er ger\u00f0 r\u00e9tt tekur t\u00edma. \u00dea\u00f0 getur teki\u00f0 allt a\u00f0 viku fyrir me\u00f0alnotanda a\u00f0 b\u00faa til NPS k\u00f6nnun. Me\u00f0 \u00fev\u00ed a\u00f0 l\u00e1ta utana\u00f0komandi fyrirt\u00e6ki me\u00f0 reynslu, eins og vi\u00f0 hj\u00e1 Examinare erum, gera allt verkefni\u00f0, \u00fearftu a\u00f0eins a\u00f0 einbeita \u00fe\u00e9r a\u00f0 \u00fev\u00ed a\u00f0 f\u00e1 r\u00e9tt g\u00f6gn \u00ed gegnum uppl\u00fdsingat\u00e6knikerfin \u00fe\u00edn. Ef \u00fea\u00f0 er skjalfest kerfi (eins og Prestashop, Magento og fleira), getum vi\u00f0 flutt bakgrunnsuppl\u00fdsingar \u00fear l\u00edka. \u00deegar \u00fe\u00fa notar Examinare, f\u00e6r\u00f0u n\u00e1kv\u00e6ma sk\u00fdrslu me\u00f0 mj\u00f6g gagnlegar uppl\u00fdsingar um vi\u00f0skiptavini \u00fe\u00edna. Einnig er h\u00e6gt a\u00f0 f\u00e1 samfellda \u00fej\u00f3nustu \u00ed formi reglulegra NPS m\u00e6linga.<\/p>\n<p><span>Haf\u00f0u samband vi\u00f0 okkur \u00e1 Examinare til a\u00f0 f\u00e1 tilvitnun \u00e1 NPS k\u00f6nnun \u00ed dag.<\/span><\/p>\n<div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>H\u00e9r \u00e1 Examinare b\u00faum vi\u00f0 til Net Promoter Score m\u00e6lingar, einnig kalla\u00f0ar NPS kannanir fyrir vi\u00f0skiptavini, sem m\u00e6la reynslu vi\u00f0skiptavina og greina \u00e1skoranir.\u2026<\/p>\n","protected":false},"author":0,"featured_media":10929,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-23718","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-okategoriserade"],"acf":[],"jetpack_sharing_enabled":true,"jetpack_featured_media_url":"https:\/\/examinare.ecommerce.theonlykroon.com\/wp-content\/uploads\/sites\/5\/2026\/10\/news-1286.webp","_links":{"self":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/is\/wp-json\/wp\/v2\/posts\/23718","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/is\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/is\/wp-json\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/is\/wp-json\/wp\/v2\/comments?post=23718"}],"version-history":[{"count":1,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/is\/wp-json\/wp\/v2\/posts\/23718\/revisions"}],"predecessor-version":[{"id":23719,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/is\/wp-json\/wp\/v2\/posts\/23718\/revisions\/23719"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/is\/wp-json\/wp\/v2\/media\/10929"}],"wp:attachment":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/is\/wp-json\/wp\/v2\/media?parent=23718"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/is\/wp-json\/wp\/v2\/categories?post=23718"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/is\/wp-json\/wp\/v2\/tags?post=23718"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}