{"id":23702,"date":"2019-09-12T11:45:00","date_gmt":"2019-09-12T09:45:00","guid":{"rendered":"https:\/\/examinare.ecommerce.theonlykroon.com\/?p=23702"},"modified":"2019-09-12T11:45:00","modified_gmt":"2019-09-12T09:45:00","slug":"customer-satisfaction-surveys-of-airline-services-automatically","status":"publish","type":"post","link":"https:\/\/examinare.ecommerce.theonlykroon.com\/is\/news\/2019\/09\/12\/customer-satisfaction-surveys-of-airline-services-automatically\/","title":{"rendered":"\u00c1n\u00e6gju vi\u00f0skiptavina Kannanir \u00e1 flug\u00fej\u00f3nustu sj\u00e1lfkrafa."},"content":{"rendered":"

Attentiveness til \u00fe\u00f6rfum vi\u00f0skiptavina er \u00fea\u00f0 sem a\u00f0greinir velgengni fyrirt\u00e6kisins fr\u00e1 mi\u00f0lungs. S\u00fdndu vi\u00f0skiptavinum \u00fe\u00ednum a\u00f0 \u00fe\u00e9r er virkilega annt um \u00fe\u00e6gindi \u00feeirra og j\u00e1kv\u00e6\u00f0a reynslu \u00e1n \u00feess a\u00f0 gera miklar breytingar \u00e1 venjulegu daglegu vinnufl\u00e6\u00f0i flugf\u00e9lagsins. Delivery Evaluator fylgist me\u00f0 komu far\u00feega \u00feinna \u00e1 \u00e1fangasta\u00f0 og spyr \u00fe\u00e1 um flug \u00feeirra og reynslu af \u00fev\u00ed a\u00f0 vera vi\u00f0skiptavinur fyrirt\u00e6kisins. Allt sem \u00fe\u00fa \u00fearft a\u00f0 gera er a\u00f0 skr\u00e1 \u00feig inn \u00ed kerfi\u00f0 og athuga safna\u00f0 og \u00feegar greind ni\u00f0urst\u00f6\u00f0ur.<\/p>\n

Vi\u00f0 gerum einstaka k\u00f6nnun fyrir fyrirt\u00e6ki \u00feitt og setja upp sj\u00e1lfvirka \u00fej\u00f3nustu sj\u00e1lfir.<\/h2>\n

Sam\u00fe\u00e6tting n\u00fdrra verkf\u00e6ra \u00ed venjulegt vinnufl\u00e6\u00f0i st\u00f3rra fyrirt\u00e6kja er oft erfitt skref. Hins vegar, \u00ed kringumst\u00e6\u00f0um n\u00fat\u00edma vi\u00f0skipta er \u00fea\u00f0 einnig nau\u00f0synlegt. Vinna me\u00f0 Delivery Evaluator er skipul\u00f6g\u00f0 \u00e1 \u00feann h\u00e1tt a\u00f0 ekki er \u00fe\u00f6rf \u00e1 a\u00f0 hafa \u00e1hyggjur af neinu e\u00f0a stj\u00f3rna neinu. Allt sem \u00fe\u00fa \u00fearft a\u00f0 gera er a\u00f0 halda netfund me\u00f0 einum af k\u00f6nnunars\u00e9rfr\u00e6\u00f0ingum okkar, \u00fear sem hann mun sko\u00f0a n\u00faverandi \u00e1stand flugf\u00e9lagsins \u00fe\u00edns, eiginleika \u00feess, \u00fearfir og b\u00faa s\u00ed\u00f0an til vi\u00f0eigandi og raunveruleg k\u00f6nnun.<\/p>\n

Sj\u00e1lfvirk sending \u00e1n\u00e6gjukannana bygg\u00f0 \u00e1 komu far\u00feega \u00e1 \u00e1fangasta\u00f0.<\/h2>\n

Venjulegar \u00e1n\u00e6gjuk\u00f6nnun vi\u00f0skiptavina e\u00f0a \u00fe\u00e6r sem ger\u00f0ar eru \u00far sni\u00f0m\u00e1tum koma me\u00f0 fleiri vandam\u00e1l en hagn\u00fdt notkun \u00ed dag. \u00deess vegna \u00fearf a\u00f0 safna nau\u00f0synlegum uppl\u00fdsingum og ekki pirra vi\u00f0skiptavininn n\u00fdja og fyrirbyggjandi n\u00e1lgun. Delivery Evaluator var \u00fer\u00f3a\u00f0 me\u00f0 tilliti til allra s\u00e9rst\u00f6\u00f0u n\u00fat\u00edma vi\u00f0skipta. Me\u00f0 fyrirfram undirb\u00fainni k\u00f6nnun er allt sem \u00fe\u00fa \u00fearft a\u00f0 gera a\u00f0 skrifa texta t\u00f6lvup\u00f3sts e\u00f0a SMS (fer eftir \u00fev\u00ed hva\u00f0a samskiptar\u00e1s \u00fe\u00fa velur) og stilla t\u00f6f \u00ed t\u00edma eftir komu vi\u00f0skiptavina \u00feinna. Samkv\u00e6mt stillingum sem \u00fe\u00fa gerir, mun far\u00feeginn sj\u00e1lfkrafa f\u00e1 bo\u00f0sskilabo\u00f0in me\u00f0 hlekk til a\u00f0 svara nokkrum spurningum um reynslu af \u00fev\u00ed a\u00f0 flj\u00faga me\u00f0 flugf\u00e9laginu \u00fe\u00ednu.<\/p>\n

Augnablik sk\u00fdrsluger\u00f0 og h\u00e1\u00fer\u00f3a\u00f0ur greining getu.<\/h2>\n

S\u00f6fnu\u00f0 gagnavinnsla er ger\u00f0 n\u00e6stu sek\u00fandu eftir a\u00f0 vi\u00f0skiptavinur \u00feinn hefur loki\u00f0 k\u00f6nnuninni og \u00fe\u00fa getur s\u00e9\u00f0 ni\u00f0urst\u00f6\u00f0urnar sem birtast inni \u00ed kerfinu \u00ed augnablikinu. Almenna \u00fats\u00fdni\u00f0 gefur \u00f6ll samantekt t\u00f6flur og merki fyrir flj\u00f3tur skilning \u00e1 n\u00faverandi \u00e1stand. The h\u00e1\u00fer\u00f3a\u00f0ur greining getu Delivery Evaluator gerir \u00fe\u00e9r kleift a\u00f0 stilla t\u00f6lfr\u00e6\u00f0i \u00ed samr\u00e6mi vi\u00f0 \u00fearfir \u00fe\u00ednar. \u00datbreidd gagnas\u00edun me\u00f0 \u00fdmsum breytum, frj\u00e1ls textagreining \u00e1 spurningum \u00ed textask\u00fdjum, CSAT, sem s\u00fdnir einst\u00f6k sv\u00f6r – \u00feetta eru a\u00f0eins nokkrar af \u00f6llum eiginleikum sem \u00fe\u00fa ert frj\u00e1lst a\u00f0 nota inni \u00ed sk\u00fdrsluhlutanum. H\u00e6gt er a\u00f0 flytja \u00fat breytt g\u00f6gn \u00ed vins\u00e6lustu skr\u00e1artegundir (eins og Word, PDF, SPSS) til frekari notkunar.<\/p>\n

Panta Delivery Evaluator reikning \u00ed dag og byrja a\u00f0 nota alla eiginleika n\u00fat\u00edma \u00e1n\u00e6gju stj\u00f3rnkerfi.<\/h2>\n

Til a\u00f0 byrja a\u00f0 nota Delivery Evaluator \u00ed dag, vinsamlegast far\u00f0u \u00e1 Ver\u00f0s\u00ed\u00f0u okkar og veldu reikninginn sem uppfyllir \u00fearfir fyrirt\u00e6kisins \u00fe\u00edns mest. \u00deeir eru mismunandi eftir fj\u00f6lda hluta \u00fear sem \u00fe\u00fa vilt nota lausn okkar. S\u00e9rfr\u00e6\u00f0ingar okkar eru m\u00f3tt\u00e6kilegir, au\u00f0velt a\u00f0 n\u00e1 og alltaf tilb\u00fanir til a\u00f0 svara \u00f6llum spurningum \u00fe\u00ednum. Haf\u00f0u samband vi\u00f0 okkur me\u00f0 t\u00f6lvup\u00f3sti.<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

Attentiveness til \u00fe\u00f6rfum vi\u00f0skiptavina er \u00fea\u00f0 sem a\u00f0greinir velgengni fyrirt\u00e6kisins fr\u00e1 mi\u00f0lungs. S\u00fdndu vi\u00f0skiptavinum \u00fe\u00ednum a\u00f0 \u00fe\u00e9r er virkilega annt um\u2026<\/p>\n","protected":false},"author":0,"featured_media":10578,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-23702","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-okategoriserade"],"acf":[],"jetpack_sharing_enabled":true,"jetpack_featured_media_url":"https:\/\/examinare.ecommerce.theonlykroon.com\/wp-content\/uploads\/sites\/5\/2026\/10\/news-1253.webp","_links":{"self":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/is\/wp-json\/wp\/v2\/posts\/23702","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/is\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/is\/wp-json\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/is\/wp-json\/wp\/v2\/comments?post=23702"}],"version-history":[{"count":1,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/is\/wp-json\/wp\/v2\/posts\/23702\/revisions"}],"predecessor-version":[{"id":23703,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/is\/wp-json\/wp\/v2\/posts\/23702\/revisions\/23703"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/is\/wp-json\/wp\/v2\/media\/10578"}],"wp:attachment":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/is\/wp-json\/wp\/v2\/media?parent=23702"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/is\/wp-json\/wp\/v2\/categories?post=23702"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/is\/wp-json\/wp\/v2\/tags?post=23702"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}