{"id":23638,"date":"2017-11-01T19:33:00","date_gmt":"2017-11-01T18:33:00","guid":{"rendered":"https:\/\/examinare.ecommerce.theonlykroon.com\/?p=23638"},"modified":"2017-11-01T19:33:00","modified_gmt":"2017-11-01T18:33:00","slug":"how-to-integrate-zendesk-and-get-back-the-survey-responses-to-zendesk-custom-fields","status":"publish","type":"post","link":"https:\/\/examinare.ecommerce.theonlykroon.com\/is\/news\/how-to-integrate-zendesk-and-get-back-the-survey-responses-to-zendesk-custom-fields\/","title":{"rendered":"Zendesk Survey Integration og Custom reiti sprauta"},"content":{"rendered":"
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Til \u00feess a\u00f0 \u00feetta sam\u00fe\u00e6tting virki \u00fearftu Examinare \u00f3takmarka\u00f0an reikning. F\u00e1\u00f0u \u00fea\u00f0 h\u00e9r, 7 daga prufa er \u00ed bo\u00f0i.<\/a><\/p>\n

Margir vi\u00f0skiptavinir sem nota Zendesk hafa sn\u00fai\u00f0 s\u00e9r a\u00f0 Examinare til a\u00f0 nota sj\u00e1lfvirka k\u00f6nnunarlykkju okkar og f\u00e1 k\u00f6nnunarsvari\u00f0 aftur til Zendesk mi\u00f0a til a\u00f0 gera kleift a\u00f0 greina g\u00f6gnin inni \u00ed g\u00f3\u00f0um g\u00f6gnum e\u00f0a inni \u00ed Examinare k\u00f6nnunart\u00f3linu sj\u00e1lfu.<\/p>\n<\/div>\n

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\u00dea\u00f0 er r\u00e1\u00f0legt a\u00f0 \u00fe\u00fa endurtaka Zendesk stillingar sem \u00fe\u00fa hefur \u00ed sandkassa e\u00f0a b\u00faa til n\u00fdja Zendesk umhverfi til a\u00f0 pr\u00f3fa sam\u00fe\u00e6ttingu \u00e1\u00f0ur en \u00fe\u00fa setur \u00fea\u00f0 \u00e1 l\u00edfi.<\/strong><\/p>\n<\/div>\n

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Skref 1:<\/strong>B\u00faa til k\u00f6nnun inni K\u00f6nnunart\u00f3l Examinare.<\/h2>\n

Byrja\u00f0u \u00e1 \u00fev\u00ed a\u00f0 b\u00e6ta k\u00f6nnuninni inn \u00ed Examinare. \u00dea\u00f0 eru sni\u00f0m\u00e1t inni \u00ed t\u00f3linu sem \u00fe\u00fa getur vali\u00f0 \u00far en veri\u00f0 skapandi en ekki b\u00e6ta of m\u00f6rgum spurningum \u00fearna \u00fev\u00ed \u00fea\u00f0 getur gert notendur \u00f3gilt a\u00f0 svara \u00feeim.<\/p>\n<\/div>\n

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Skref 2:<\/strong>Birta k\u00f6nnunina.<\/h2>\n

Birta k\u00f6nnunina sem einka vefk\u00f6nnun og pr\u00f3fa akstur k\u00f6nnunarinnar me\u00f0 t\u00f6lvup\u00f3sti \u00fe\u00ednum.<\/p>\n

<\/p>\n

N\u00fa er kominn t\u00edmi til a\u00f0 pr\u00f3fa k\u00f6nnunina og ganga \u00far skugga um a\u00f0 \u00fe\u00fa f\u00e1ir r\u00e9tta h\u00f6nnun. Ef \u00fe\u00fa vilt frekar hafa allar spurningarnar \u00e1 einni s\u00ed\u00f0u \u00fe\u00e1 skaltu fara \u00ed \u00cdtarlegar stillingar \u00ed Kannabisbreytingars\u00fdn og virkja Form valkostinn.<\/p>\n

Skref 3:<\/strong>B\u00faa til pr\u00f3f mi\u00f0a.<\/h2>\n

B\u00fa\u00f0u til 5-6 mi\u00f0a me\u00f0 \u00fev\u00ed a\u00f0 senda \u00fe\u00e1 til Zendesk og leysa \u00feau til a\u00f0 athuga hvort sam\u00fe\u00e6ttingin virkar \u00e1 \u00feinn h\u00e1tt.<\/p>\n

\u00deessar mi\u00f0a ver\u00f0ur a\u00f0 finna me\u00f0 Zendesk sam\u00fe\u00e6ttingu og n\u00e6sta skref mun kveikja \u00e1 \u00feeim \u00ed k\u00f6nnun bo\u00f0.<\/p>\n

Gakktu \u00far skugga um a\u00f0 \u00fe\u00fa sendir \u00feau me\u00f0 t\u00f6lvup\u00f3sti \u00fear sem Zendesk API skilar ekki t\u00f6lvup\u00f3sti af mi\u00f0unum sem eru b\u00fain til \u00ed gegnum ey\u00f0ubl\u00f6\u00f0.<\/em><\/p>\n

Skref 4:<\/strong>Virkja Zendesk sam\u00fe\u00e6tting inni Examinare.<\/h2>\n

Far\u00f0u \u00ed Sam\u00fe\u00e6ttingar hlutann inni Examinare og b\u00e6ttu API pers\u00f3nuskilr\u00edkjum \u00fe\u00ednum og stilltu fj\u00f6lda daga fr\u00e1 \u00fev\u00ed a\u00f0 mi\u00f0inn er merktur sem loka\u00f0ur \u00e1\u00f0ur en k\u00f6nnunin ver\u00f0ur send.<\/p>\n

M\u00e6lt er me\u00f0 a\u00f0 gera \u00fea\u00f0 2 e\u00f0a 3 daga eftir \u00fev\u00ed hversu lengi k\u00e6lit\u00edmabili\u00f0 sem \u00fe\u00fa vilt a\u00f0 vi\u00f0skiptavinir \u00fe\u00ednir hafi. N\u00fana \u00e1 \u00feessu stigi setjum vi\u00f0 dagana \u00ed 0.<\/strong><\/p>\n

Ef \u00fe\u00fa hefur a\u00f0gang a\u00f0 sandkassa umhverfi \u00fe\u00e1 getur \u00fe\u00fa nota\u00f0 \u00feetta fyrir pr\u00f3f e\u00f0a b\u00fai\u00f0 til n\u00fdjan a\u00f0gang fyrir pr\u00f3f \u00ed Zendesk. \u00dea\u00f0 er ekki m\u00e6lt me\u00f0 \u00fev\u00ed a\u00f0 nota framlei\u00f0slu umhverfi \u00fear til allt er sett upp.<\/p>\n

N\u00e6sta skref er a\u00f0 setja upp PHP forriti\u00f0 til a\u00f0 n\u00e1 k\u00f6nnunni og \u00fdta henni aftur \u00e1 Examinare.<\/em><\/h3>\n

Ef \u00fe\u00fa \u00fearft hj\u00e1lp me\u00f0 \u00feetta \u00fe\u00e1 haf\u00f0u samband vi\u00f0 Examinare li\u00f0 til a\u00f0 f\u00e1 hj\u00e1lp til a\u00f0 sam\u00fe\u00e6tta \u00fea\u00f0.<\/em><\/p>\n<\/div>\n

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Skref 5:<\/strong>Senda inn skriftur og stilla tilv\u00edsunarsl\u00f3\u00f0ina \u00ed Examinare.<\/h2>\n

Svo n\u00fa komum vi\u00f0 a\u00f0 hlutanum \u00fear sem sv\u00f6rin vi\u00f0 k\u00f6nnuninni eru send aftur \u00ed Zendesk mi\u00f0ann. Svo \u00fea\u00f0 sem \u00fe\u00fa \u00fearft er h\u00fdsing af einhverju tagi sem getur s\u00e9\u00f0 um surveyback.php skr\u00e1 okkar og s\u00e9rsni\u00f0i\u00f0 \u00fea\u00f0 \u00feannig a\u00f0 r\u00e9ttar uppl\u00fdsingar s\u00e9u sendar aftur.<\/p>\n

Svo vi\u00f0 munum byrja me\u00f0 \u00feessum 3 forskriftir s\u00e6kja h\u00e9r sem zip skr\u00e1. Lib m\u00f6ppuna \u00e6tti a\u00f0 hla\u00f0a upp \u00e1n breytinga. Skr\u00e1in sem vi\u00f0 \u00feurfum a\u00f0 gera breytingar \u00e1 er surveyback.php skr\u00e1.<\/p>\n

\u00deegar hla\u00f0i\u00f0 er upp skaltu taka sl\u00f3\u00f0ina \u00ed handriti\u00f0 og fara \u00ed Stillingar -> Skipulag -> \u201eBreyta tengli \u00e1 \u00feakkars\u00ed\u00f0u\u201c -> Enska (Breyta ensku \u00e1 tungum\u00e1li\u00f0 sem \u00fe\u00fa notar \u00ed k\u00f6nnuninni)<\/p>\n

B\u00e6ttu vi\u00f0 sl\u00f3\u00f0ina \u00ed reitnum sl\u00f3\u00f0a reitnum og athuga\u00f0u „Endurv\u00edsa til sl\u00f3\u00f0a“.<\/p>\n

Ef \u00fe\u00fa vilt getur \u00fe\u00fa b\u00fai\u00f0 til n\u00fdtt sni\u00f0m\u00e1t sem a\u00f0eins er nota\u00f0 af \u00feessari k\u00f6nnun svo a\u00f0 \u00f6nnur umfer\u00f0 s\u00e9 ekki beint til skannahandritsins.<\/em><\/p>\n

Skref 6:<\/strong>Virkja Examinare API.<\/h2>\n

Far\u00f0u \u00ed Stillingar -> \u00cdtarlegar stillingar og virkja\u00f0u Examinare API. Skrifa\u00f0u ni\u00f0ur uppl\u00fdsingarnar og haltu \u00e1fram \u00ed n\u00e6sta skref.<\/p>\n

Skref 7:<\/strong>Uppf\u00e6ra PHP handrit.<\/h2>\n

Breyttu PHP l\u00ednum fr\u00e1 l\u00ednu 9 til l\u00ednu 27. Ef \u00fe\u00f6rf er \u00e1 hj\u00e1lp skaltu hafa samband vi\u00f0 stu\u00f0ning \u00e1support@examinare.com<\/a>og vertu viss um a\u00f0 \u00fe\u00fa hafir me\u00f0 k\u00f3\u00f0a s\u00fdnishorn og k\u00f6nnun bo\u00f0.<\/p>\n

Skref 8:<\/strong>Svara pr\u00f3f bo\u00f0.<\/h2>\n

Svara\u00f0u einni af k\u00f6nnunum sem sendar eru \u00ed t\u00f6lvup\u00f3stinn \u00feinn fr\u00e1 sam\u00fe\u00e6ttingunni og athuga\u00f0u svo a\u00f0 \u00fe\u00fa f\u00e1ir r\u00e9ttar uppl\u00fdsingar inni \u00ed mi\u00f0a reiti mi\u00f0ans.<\/p>\n

PHP handriti\u00f0 mun skila miki\u00f0 af g\u00f6gnum ef vel svo a\u00f0 \u00fe\u00fa getur au\u00f0veldlega athuga\u00f0 villur sem a\u00f0 lokum er b\u00fain til \u00feegar kerfin eru kalla\u00f0ir.<\/p>\n

Ef \u00fe\u00fa \u00fearft hj\u00e1lp fr\u00e1 stu\u00f0ningnum skaltu taka sl\u00f3\u00f0ina fr\u00e1 \u00feessari bei\u00f0ni og senda hana \u00e1support@examinare.com<\/a>.<\/p>\n

Skref 9:<\/strong>Breyta k\u00f3\u00f0a fyrir framlei\u00f0slu notkun.<\/h2>\n

Breyta uppl\u00fdsingum til a\u00f0 passa framlei\u00f0slu kerfi og fjarl\u00e6gja l\u00ednu 78 til l\u00ednu 86.<\/p>\n

Gakktu \u00far skugga um a\u00f0 \u00fe\u00fa yfirgefur l\u00ednuna:<\/p>\n

header(\u201cLocation: \u201c.$key[\u201cthankyoupage\u201d]);<\/em><\/p>\n


<\/strong>Ne\u00f0st \u00ed handritinu.<\/p>\n

\u016a\u00fa ert tilb\u00fainn a\u0111 nj\u00f3ta Zendesk sk\u00fdrslunnar. Ef einhver vandam\u00e1l koma upp haf\u00f0u \u00fe\u00e1 samband vi\u00f0 Examinare stu\u00f0ning \u00e1support@examinare.com<\/a><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

Til \u00feess a\u00f0 \u00feetta sam\u00fe\u00e6tting virki \u00fearftu Examinare \u00f3takmarka\u00f0an reikning. F\u00e1\u00f0u \u00fea\u00f0 h\u00e9r, 7 daga prufa er \u00ed bo\u00f0i. Margir vi\u00f0skiptavinir sem nota Zendesk hafa\u2026<\/p>\n","protected":false},"author":0,"featured_media":9525,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-23638","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-okategoriserade"],"acf":[],"jetpack_sharing_enabled":true,"jetpack_featured_media_url":"https:\/\/examinare.ecommerce.theonlykroon.com\/wp-content\/uploads\/sites\/5\/2026\/10\/news-1100.webp","_links":{"self":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/is\/wp-json\/wp\/v2\/posts\/23638","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/is\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/is\/wp-json\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/is\/wp-json\/wp\/v2\/comments?post=23638"}],"version-history":[{"count":1,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/is\/wp-json\/wp\/v2\/posts\/23638\/revisions"}],"predecessor-version":[{"id":23639,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/is\/wp-json\/wp\/v2\/posts\/23638\/revisions\/23639"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/is\/wp-json\/wp\/v2\/media\/9525"}],"wp:attachment":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/is\/wp-json\/wp\/v2\/media?parent=23638"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/is\/wp-json\/wp\/v2\/categories?post=23638"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/is\/wp-json\/wp\/v2\/tags?post=23638"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}