Examinare vex \u00e1 hverju \u00e1ri og undanfari\u00f0 fengum vi\u00f0 miki\u00f0 af bei\u00f0num fr\u00e1 h\u00f3telstj\u00f3rnendum. \u00deeir \u00feurftu ekki bara sta\u00f0la\u00f0 k\u00f6nnunart\u00f3l heldur lausn sem v\u00e6ri meira sni\u00f0in a\u00f0 atvinnugreininni, sem myndi sj\u00e1lfvirka stj\u00f3rnun \u00e1 \u00e1n\u00e6gju gesta og \u00e1 sama t\u00edma veita fleiri t\u00e6kif\u00e6ri til a\u00f0 auka vi\u00f0skipti s\u00edn. \u00dea\u00f0 er hvernig \u00ed samvinnu vi\u00f0 h\u00f3tel stj\u00f3rnendur Stay Evaluator f\u00e6ddist.<\/p>\n
1. T\u00f3li\u00f0 ver\u00f0ur a\u00f0 vera a\u00f0 mestu sj\u00e1lfvirkt me\u00f0 eins litlum a\u00f0ger\u00f0um starfsmanna og m\u00f6gulegt er.<\/strong> 2. S\u00f6fnu\u00f0 g\u00f6gn ver\u00f0a a\u00f0 vera tilt\u00e6k strax og t\u00f6lfr\u00e6\u00f0in \u00e6tti a\u00f0 vera au\u00f0veldlega s\u00edu\u00f0 eftir degi, t\u00edma, h\u00f3telstarfsf\u00f3lki og tegund gesta.<\/strong> 3. T\u00f3li\u00f0 \u00e6tti a\u00f0 innihalda nokkrar tungum\u00e1la\u00fatg\u00e1fur spurningalista fyrir gesti fr\u00e1 mismunandi l\u00f6ndum og au\u00f0velt \u00e6tti a\u00f0 vera a\u00f0 skipta \u00e1 milli \u00feeirra ef \u00fe\u00f6rf krefur.<\/strong> 4. H\u00f3tel fj\u00e1rhags\u00e1\u00e6tlun fyrir \u00e1n\u00e6gju vi\u00f0skiptavina er oft takm\u00f6rku\u00f0, \u00feannig a\u00f0 t\u00f3li\u00f0 ver\u00f0ur a\u00f0 vera \u00e1 vi\u00f0r\u00e1\u00f0anlegu ver\u00f0i.<\/strong> Daglegur breytilegur heimur gestrisni krefst meira og meira fyrirbyggjandi fr\u00e1 h\u00f3telstj\u00f3rnendum. L\u00e1gt ver\u00f0 farfuglaheimili, \u00fej\u00f3nusta eins og Airbnb og Booking, fr\u00e6gur heimsv\u00edsu inn net – samkeppnin er mikil. Vi\u00f0 teljum a\u00f0 \u00fea\u00f0 besta sem \u00fe\u00fa getur gert \u00ed \u00feessum a\u00f0st\u00e6\u00f0um er a\u00f0 m\u00e6ta v\u00e6ntingum gesta \u00feinna, en \u00e1 t\u00edmanlega lei\u00f0r\u00e9ttingu \u00e1 \u00f6llum uppkomnum misskilningi e\u00f0a vandam\u00e1lum. Stay Evaluator er au\u00f0velt \u00ed notkun, en \u00f6flugt t\u00f3l fyrir h\u00f3tel \u00ed hva\u00f0a st\u00e6r\u00f0 sem er. Me\u00f0 \u00fev\u00ed tryggjum vi\u00f0 v\u00f6xt CSAT \u00feinnar. Vertu n\u00e6sta h\u00f3tel til a\u00f0 reyna Stay Evaluator og falla \u00ed \u00e1st me\u00f0 \u00fea\u00f0!<\/p>\n","protected":false},"excerpt":{"rendered":" Examinare vex \u00e1 hverju \u00e1ri og undanfari\u00f0 fengum vi\u00f0 miki\u00f0 af bei\u00f0num fr\u00e1 h\u00f3telstj\u00f3rnendum. \u00deeir \u00feurftu ekki bara sta\u00f0la\u00f0 k\u00f6nnunart\u00f3l heldur lausn sem v\u00e6ri\u2026<\/p>\n","protected":false},"author":0,"featured_media":8472,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-23580","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-okategoriserade"],"acf":[],"jetpack_sharing_enabled":true,"jetpack_featured_media_url":"https:\/\/examinare.ecommerce.theonlykroon.com\/wp-content\/uploads\/sites\/5\/2026\/10\/news-278.webp","_links":{"self":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/is\/wp-json\/wp\/v2\/posts\/23580","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/is\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/is\/wp-json\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/is\/wp-json\/wp\/v2\/comments?post=23580"}],"version-history":[{"count":1,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/is\/wp-json\/wp\/v2\/posts\/23580\/revisions"}],"predecessor-version":[{"id":23581,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/is\/wp-json\/wp\/v2\/posts\/23580\/revisions\/23581"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/is\/wp-json\/wp\/v2\/media\/8472"}],"wp:attachment":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/is\/wp-json\/wp\/v2\/media?parent=23580"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/is\/wp-json\/wp\/v2\/categories?post=23580"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/is\/wp-json\/wp\/v2\/tags?post=23580"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
Ef t\u00f3li\u00f0 krefst mikils t\u00edma til a\u00f0 l\u00e6ra, innlei\u00f0a, sam\u00fe\u00e6tta \u00ed vinnufl\u00e6\u00f0i og einnig b\u00edtur af miklum hluta af samskiptaferlinu milli h\u00f3telstarfsmanna og vi\u00f0skiptavina, \u00fe\u00e1 myndi \u00e1vinningur \u00feess r\u00e1\u00f0a yfir ey\u00f0a fyrirh\u00f6fn og hugsanlega peningatap? Au\u0111vita\u0111 ekki. \u00dea\u00f0 er \u00e1st\u00e6\u00f0an fyrir \u00fev\u00ed a\u00f0 vi\u00f0 \u00fer\u00f3a\u00f0 Stay Evaluator me\u00f0 traust \u00e1 meginreglunni „Set-og-gleyma“. Uppsetningin er n\u00e6stum augnablik, en grei\u00f0sluformi\u00f0 fyrir m\u00f3tt\u00f6ku h\u00f3telsins tekur minna en 20 sek\u00fandur a\u00f0 fylla \u00fat.<\/p>\n
Allt endurgj\u00f6f ferli gerir enga merkingu ef \u00fe\u00fa getur ekki s\u00e9\u00f0 og vinna \u00e1 safna\u00f0 g\u00f6gnum r\u00e9tt. Vi\u00f0 t\u00f3kum upp v\u00ed\u00f0t\u00e6ka s\u00edun \u00ed sk\u00fdrsluhlutanum \u00e1 Stay Evaluator. Einnig, til a\u00f0 au\u00f0velda a\u00f0 skilja hva\u00f0 er a\u00f0 gerast, b\u00e6tti vi\u00f0 i\u00f0na\u00f0arsta\u00f0la v\u00edsit\u00f6lu sem heitir CSAT (\u00e1n\u00e6gjustig vi\u00f0skiptavina), sem er reikna\u00f0 fyrir hvern hluta s\u00e9rstaklega og s\u00fdnir einnig heildar \u00e1n\u00e6gju gesta. A\u00f0 stj\u00f3rna starfsf\u00f3lki, bera kennsl \u00e1 vandam\u00e1l og leysa \u00feau strax er \u00fea\u00f0 besta sem \u00fe\u00fa getur gert til a\u00f0 b\u00e6ta dv\u00f6l gesta og sn\u00faa neikv\u00e6\u00f0um vi\u00f0skiptavinum \u00ed trygga fylgjendur \u00fe\u00edna.<\/p>\n
\u00de\u00fa getur aldrei vita hver h\u00f3teli\u00f0 \u00feitt mun la\u00f0a a\u00f0 n\u00e6sta skipti og hva\u00f0 kr\u00f6fur \u00feeirra ver\u00f0a. En \u00fe\u00fa vilt \u00f6rugglega a\u00f0 skilja, hva\u00f0 er \u00f3vi\u00f0eigandi og hva\u00f0 er a\u00f0 vera fyrir f\u00f3lk fr\u00e1 mismunandi st\u00f6\u00f0um \u00ed heiminum. \u00dea\u00f0 er alltaf g\u00f3\u00f0 venja, a\u00f0 borga eftirtekt til gesta \u00e1 m\u00f3\u00f0urm\u00e1li \u00feeirra. Til a\u00f0 au\u00f0velda \u00feetta verkefni, b\u00e6ttum vi\u00f0 einfaldan tungum\u00e1laskipti vi\u00f0 Stay Evaluator. N\u00fa er \u00fea\u00f0 spurning um sek\u00fandu a\u00f0 fylgja eftir gestum \u00fe\u00ednum me\u00f0 auknum m\u00f6guleika \u00e1 a\u00f0 f\u00e1 vi\u00f0br\u00f6g\u00f0. Stay Evaluator starfsf\u00f3lk getur einnig hj\u00e1lpa\u00f0 \u00fe\u00e9r me\u00f0 \u00fe\u00fd\u00f0ingu spurningalista \u00e1 hva\u00f0a tungum\u00e1l sem er \u00ed heiminum.<\/p>\n
\u00dea\u00f0 eina sem vi\u00f0 myndum ekki fara fyrir m\u00e1lami\u00f0lun er g\u00e6\u00f0i. \u00cd fj\u00f6lm\u00f6rgum samningavi\u00f0r\u00e6\u00f0um vi\u00f0 h\u00f3telstj\u00f3ra h\u00f6fum vi\u00f0 fundi\u00f0 gullna \u00e1kv\u00f6r\u00f0un. M\u00e1na\u00f0arver\u00f0 fyrir notkun Stay Evaluator er jafnt og ver\u00f0 \u00e1 a\u00f0 dvelja \u00ed dag \u00ed tveimur herbergjum. Hvernig v\u00e6ri a\u00f0 \u00fea\u00f0 v\u00e6ri \u00e1 vi\u00f0r\u00e1\u00f0anlegu ver\u00f0i og heimsfr\u00e6gu s\u00e6nsku g\u00e6\u00f0um?!<\/p>\n