\u00deegar \u00fe\u00fa sem \u00fej\u00f3nustumi\u00f0st\u00f6\u00f0 veitir \u00fej\u00f3nustu vi\u00f0 \u00f6kut\u00e6ki er mj\u00f6g mikilv\u00e6gt a\u00f0 halda \u00e1n\u00e6gju vi\u00f0skiptavina h\u00e1um. \u00dea\u00f0 eru margar mismunandi lei\u00f0ir til a\u00f0 gera \u00feessa m\u00e6lingu. Margir gera \u00feetta \u00fe\u00f3 ekki reglulega; ein af \u00e1st\u00e6\u00f0unum er s\u00fa a\u00f0 \u00feeir vilja ekki vita neitt, \u00fev\u00ed \u00fea\u00f0 g\u00e6ti veri\u00f0 vandr\u00e6\u00f0alegt me\u00f0 sl\u00e6ma gagnr\u00fdni. Sl\u00edk sta\u00f0a er ekki bara a\u00f0 grafa h\u00f6fu\u00f0 fyrirt\u00e6kisins \u00ed sandinn, en \u00fea\u00f0 er einnig mj\u00f6g st\u00f3rt tap fyrir framt\u00ed\u00f0 v\u00f6rumerkisins. A\u00f0 meta n\u00e1lgun vi\u00f0skiptavina veitir ekki a\u00f0eins styrk fyrir v\u00f6rumerki\u00f0 \u00feitt heldur er \u00fea\u00f0 einnig g\u00f3\u00f0ur grunnur fyrir nau\u00f0synlegar \u00farb\u00e6tur og getur veri\u00f0 efnahagslega eing\u00f6ngu r\u00e9ttl\u00e6tanlegt.<\/p>\n
\u00dea\u00f0 versta er a\u00f0 \u00feessi k\u00f6nnunarr\u00e1s getur yfirleitt ekki endurskapa\u00f0 vandam\u00e1lin \u00ed fulln\u00e6gjandi g\u00e6\u00f0um fyrir eftirfylgnideildina. En ekki vera hr\u00e6ddur, vi\u00f0 \u00e1 Examinare h\u00f6fum \u00fer\u00f3a\u00f0 n\u00e1lgun \u00fear sem \u00fe\u00fa f\u00e6r\u00f0 a\u00f0gang a\u00f0 \u00f6llu sem \u00fe\u00fa \u00fearft til a\u00f0 ver\u00f0a algerlega best \u00ed a\u00f0 fylgja upp og hlusta \u00e1 \u00fea\u00f0 sem vi\u00f0skiptavinir \u00fe\u00ednir hugsa. Haf\u00f0u samband vi\u00f0 okkur me\u00f0 t\u00f6lvup\u00f3sti.<\/a><\/p>\n \u00deessi \u00fej\u00f3nusta hefur fast ver\u00f0 eftir \u00fev\u00ed hversu margir \u00e1rlega \u00fej\u00f3nustu t\u00edmar \u00fe\u00fa hefur. Me\u00f0 \u00fev\u00ed a\u00f0 tryggja sj\u00e1lfkrafa a\u00f0 eftirfylgni \u00fej\u00f3nustunnar falli n\u00e1l\u00e6gt \u00fej\u00f3nustut\u00edmabilinu getum vi\u00f0 veitt \u00fe\u00e9r einfalda matspakka fyrir eftirfylgni \u00fej\u00f3nustuk\u00f6nnunar \u00f6kut\u00e6kisins. Vegna \u00fej\u00f3nustuk\u00f6nnunarinnar ver\u00f0a allar sta\u00f0reyndir fyrir framan \u00feig og \u00e1 \u00feennan h\u00e1tt getur\u00f0u teki\u00f0 sanngjarnar \u00e1kvar\u00f0anir. Pakkningar okkar geta veri\u00f0 s\u00e9rsni\u00f0nar a\u00f0 \u00fe\u00f6rfum fyrirt\u00e6kisins.<\/p>\n Kannapakkinn okkar er ekki bara til a\u00f0 stj\u00f3rna \u00fej\u00f3nustu \u00feinni. Me\u00f0 \u00fev\u00ed a\u00f0 fylgjast reglulega me\u00f0 vi\u00f0skiptavinum \u00fe\u00ednum s\u00fdnir \u00fe\u00fa a\u00f0 \u00e1lit \u00feeirra er mj\u00f6g mikilv\u00e6gt fyrir \u00feig og v\u00f6rumerki\u00f0 \u00feitt. Flestir vi\u00f0skiptavinir vilja svara fyrirspurnum \u00fe\u00ednum og spurningum \u00fe\u00ednum til a\u00f0 hj\u00e1lpa \u00fe\u00e9r a\u00f0 b\u00e6ta samskipti vi\u00f0 fyrirt\u00e6ki \u00feitt. Spurningapakkinn okkar „Vehicle Service Satisfaction Survey“ mun spara \u00fe\u00e9r t\u00edma og peninga \u00e1 me\u00f0an \u00fe\u00fa finnur \u00fat hvernig \u00e1 a\u00f0 b\u00e6ta. Svari\u00f0 vi\u00f0 \u00farb\u00f3tum \u00fe\u00ednum getur veri\u00f0 eins au\u00f0velt og sumir starfsmenn \u00feurfa sk\u00f3la \u00ed samskiptum vi\u00f0 vi\u00f0skiptavini. En \u00e1\u00f0ur en \u00fe\u00fa pantar sl\u00edkt n\u00e1mskei\u00f0 \u00fearftu virkilega a\u00f0 vita fleiri uppl\u00fdsingar. Bestu veitendur \u00feessara uppl\u00fdsinga eru vi\u00f0skiptavinir \u00fe\u00ednir.<\/p>\n \u00cd marka\u00f0ssetningu er fj\u00f6ldi \u00e1n\u00e6g\u00f0ra vi\u00f0skiptavina mikilv\u00e6gur, en fj\u00f6ldi vi\u00f0skiptavina sem elska \u00fej\u00f3nustu \u00fe\u00edna er mikilv\u00e6gari. \u00deeir munu dreifa or\u00f0i um \u00fej\u00f3nustu \u00fe\u00edna beint um lei\u00f0 og \u00feeir heyra einhver \u00fearf a\u00f0 b\u00f3ka Tune-up e\u00f0a anna\u00f0 \u00f6kut\u00e6ki \u00fej\u00f3nustu og \u00fea\u00f0 mun hj\u00e1lpa \u00fe\u00e9r meira en bara augl\u00fdsingu \u00ed bla\u00f0inu. Jafnvel \u00feegar rei\u00f0ur vi\u00f0skiptavinur gefur sl\u00e6mt merki, munt \u00fe\u00fa vita hvernig \u00e1 a\u00f0 b\u00e6ta samskipti og vera f\u00e6r um a\u00f0 laga vandam\u00e1li\u00f0.<\/p>\nExaminare \u00d6kut\u00e6ki \u00dej\u00f3nusta \u00e1n\u00e6gju k\u00f6nnun er ekki bara \u00fej\u00f3nusta eftirlit.<\/h2>\n
Af hverju \u00fearf a\u00f0 meta \u00fej\u00f3nustumi\u00f0st\u00f6\u00f0ina \u00fe\u00edna?<\/h2>\n
Hvernig byrjar \u00fe\u00fa \u00e1 k\u00f6nnun um \u00e1n\u00e6gju me\u00f0 \u00fej\u00f3nustu \u00f6kut\u00e6kja?<\/h2>\n