Vi\u00f0 h\u00f6fum oft veri\u00f0 spur\u00f0 um hvernig \u00e1 a\u00f0 framkv\u00e6ma s\u00edmak\u00f6nnun og hversu margar spurningar \u00fe\u00fa \u00e6ttir a\u00f0 spyrja. \u00dea\u00f0 eru l\u00edka t\u00edmar \u00feegar \u00fe\u00fa vilt halda vi\u00f0skiptavina kannanir e\u00f0a eftirfylgni \u00feegar \u00fe\u00fa hefur ekki a\u00f0gang a\u00f0 t\u00f6lvup\u00f3sti. Hva\u0111 gerir\u0111u \u016b\u00e1?<\/p>\n
Vi\u00f0 m\u00e6lum venjulega me\u00f0 a\u00f0 safna fyrirspurnum vi\u00f0skiptavina \u00ed gegnum textaskilabo\u00f0 e\u00f0a t\u00f6lvup\u00f3st, en vegna \u00feess a\u00f0 \u00fea\u00f0 er stundum \u00fe\u00f6rf fyrir st\u00e6rri fyrirt\u00e6ki til a\u00f0 gera k\u00f6nnun \u00ed s\u00edma strax eftir a\u00f0sto\u00f0ars\u00edmt\u00f6l, \u00fea\u00f0 \u00feurfti a\u00f0 vera m\u00f6guleiki \u00e1 a\u00f0 gera \u00feetta me\u00f0 Examinare. En ekki a\u00f0eins st\u00f3r fyrirt\u00e6ki \u00e6ttu a\u00f0 geta gert \u00feetta, l\u00edtil og me\u00f0alst\u00f3r fyrirt\u00e6ki ver\u00f0a a\u00f0 sj\u00e1lfs\u00f6g\u00f0u einnig a\u00f0 hafa efni \u00e1 \u00fev\u00ed. Vi\u00f0 munum fara \u00ed gegnum mest grundvallarreglur um g\u00f3\u00f0a s\u00edma kannanir vi\u00f0skiptavina \u00ed \u00feessari grein. Ef \u00fe\u00fa vilt byrja a\u00f0 gera eiginS\u00edmk\u00f6nnun<\/a>, er \u00fe\u00e9r velkomi\u00f0 a\u00f0 pr\u00f3fa kynningu okkar og tala vi\u00f0 okkur \u00ed gegnum venjulegar samskiptalei\u00f0ir um hvernig Examinare getur hj\u00e1lpa\u00f0 \u00fe\u00e9r me\u00f0 s\u00edmak\u00f6nnunum.<\/p>\n Hva\u00f0 \u00fearftu a\u00f0 gera til a\u00f0 f\u00e1 g\u00f3\u00f0a s\u00edma k\u00f6nnun?<\/strong><\/p>\n \u00dea\u00f0 sem vi\u00f0 r\u00e1\u00f0leggjum alltaf er a\u00f0 ganga \u00far skugga um a\u00f0 \u00fe\u00fa hafir \u00e1huga vi\u00f0skiptavinarins; \u00fea\u00f0 getur veri\u00f0 \u00e1huga \u00e1 a\u00f0 f\u00e1 eitthva\u00f0 „fast“ e\u00f0a b\u00fai\u00f0 til. Eins og \u00e1\u00f0ur segir er \u00fej\u00f3nustufulltr\u00fai \u00ed s\u00edmafyrirt\u00e6ki sem s\u00e9r um a\u00f0 hringja \u00ed vi\u00f0skiptavini og veita \u00feeim uppl\u00fdsingar um \u00fej\u00f3nustu \u00feeirra. \u00deetta pirrar suma vi\u00f0skiptavini, en \u00fea\u00f0 er hvernig st\u00f3r fyrirt\u00e6ki meta starfsmenn \u00fej\u00f3nustu vi\u00f0 vi\u00f0skiptavini.<\/p>\n \u00dea\u00f0 mikilv\u00e6gasta er a\u00f0 \u00feessi tegund s\u00edmakannana „sn\u00fai hlutunum vi\u00f0“ og tryggir a\u00f0 vi\u00f0skiptavinurinn f\u00e1i \u00fea\u00f0 \u00e1 tilfinninguna a\u00f0 \u00fe\u00fa viljir virkilega vita hva\u00f0 hann hugsar. \u00dea\u00f0 er mj\u00f6g mikilv\u00e6gt a\u00f0 \u00fe\u00fa s\u00e9rt birgir sem notar ekki vi\u00f0skiptavininn a\u00f0eins til hagna\u00f0ar. \u00de\u00fa s\u00fdnir a\u00f0 \u00fe\u00fa gerir \u00feessa vi\u00f0skiptavinak\u00f6nnun \u00ed s\u00edma ekki vegna \u00feess a\u00f0 \u00fe\u00fa vilt hr\u00f3sast um \u00fea\u00f0 \u00e1 vefs\u00ed\u00f0unni, en vegna \u00feess a\u00f0 \u00fe\u00fa vilt virkilega a\u00f0 s\u00fdna a\u00f0 fyrirt\u00e6ki\u00f0 \u00feitt hefur l\u00f6ngun til a\u00f0 gera \u00fea\u00f0 betra fyrir vi\u00f0skiptavini.<\/p>\n Ef \u00fe\u00fa sendir s\u00edmt\u00f6l \u00ed s\u00edmak\u00f6nnunarkerfi okkar er mikilv\u00e6gt a\u00f0 halda k\u00f6nnuninni stuttri, h\u00e1mark 2-3 spurninga og r\u00e6\u00f0an \u00e6tti a\u00f0 vera sk\u00fdr og ekki streituvaldandi. Vi\u00f0skiptavinur hefur ekki allan daginn fyrir \u00feig, en \u00e1 sama t\u00edma, \u00fe\u00fa vilt ekki a\u00f0 keyra yfir \u00fe\u00e1 eins og farm lest. \u00dea\u00f0 er nau\u00f0synlegt a\u00f0 vi\u00f0skiptavinur \u00feinn mun breg\u00f0ast r\u00f3lega, en flj\u00f3tt.<\/p>\n H\u00e9r eru nokkrar till\u00f6gur um s\u00edmak\u00f6nnun:<\/strong><\/p>\n – Hvernig getur \u00fe\u00fa meti\u00f0 lausn \u00e1 vandam\u00e1linu sem \u00fe\u00fa \u00e1ttist vi\u00f0 starfsf\u00f3lk okkar? Vinsamlegast meta \u00fea\u00f0 fr\u00e1 1 til 5, \u00fear sem 5 er fr\u00e1b\u00e6rt og 1 er mj\u00f6g sl\u00e6mt.<\/p>\n – Viltu m\u00e6la me\u00f0 okkur til einhvers af vinum \u00fe\u00ednum e\u00f0a fj\u00f6lskyldume\u00f0limum ef \u00feeir bi\u00f0ja um g\u00f3\u00f0a birgir af …..? 1 er aldrei og 5 er algerlega.<\/p>\n S\u00edmtalsk\u00f6nnun eftir a\u00f0 s\u00edmtalinu er loki\u00f0.<\/strong><\/p>\n Ef \u00fe\u00fa ert ekki f\u00e6r um a\u00f0 beina vi\u00f0skiptavinum \u00fe\u00ednum \u00ed s\u00edmak\u00f6nnun, sem venjulega veltur \u00e1 tengingu takmarkanir og a\u00f0ra \u00fe\u00e6tti, \u00fea\u00f0 g\u00e6ti veri\u00f0 g\u00f3\u00f0 hugmynd a\u00f0 tryggja a\u00f0 vi\u00f0skiptavinir \u00fe\u00ednir geta vali\u00f0 hvort \u00feeir vilja vera kalla\u00f0ir af vi\u00f0skiptavina k\u00f6nnun og \u00fea\u00f0 er oft h\u00e6gt a\u00f0 leysa me\u00f0 \u00fev\u00ed a\u00f0 b\u00e6ta vi\u00f0 vi\u00f0b\u00f3tar IVR valmynd. \u00dea\u00f0 gefur t\u00e6kif\u00e6ri til a\u00f0 b\u00e6ta vi\u00f0skiptavininn \u00e1 vi\u00f0b\u00f3tar bi\u00f0lista og \u00fe\u00e1 taka hann \/ hana sem einn sem vill vera hluti af s\u00edmak\u00f6nnuninni. Me\u00f0 einf\u00f6ldum t\u00e6knilegum framkv\u00e6md, vi\u00f0skiptavinurinn ver\u00f0ur kalla\u00f0 sj\u00e1lfkrafa me\u00f0 \u00fev\u00ed a\u00f0 nota Examinare’s m\u00e1t fyrir s\u00edma kannanir.<\/p>\n Hvernig getur \u00fe\u00fa nota\u00f0 Examinare til a\u00f0 gera s\u00edma fyrirspurnir?<\/strong><\/p>\n Vi\u00f0 \u00e1 Examinare hefur hj\u00e1lpa\u00f0 fyrirt\u00e6kjum a\u00f0 b\u00faa til kannanir me\u00f0 miklum fj\u00f6lbreytni s\u00ed\u00f0an 2006. Hins vegar hefur ein tegund kannana, sem er ekki eins og hinir hefur veri\u00f0 innleidd fr\u00e1 jan\u00faar 2014. Vi\u00f0 h\u00f6fum b\u00fai\u00f0 til vi\u00f0b\u00f3t vi\u00f0 Examinare sem vi\u00f0 notum mj\u00f6g sterka sk\u00fdja\u00fej\u00f3na til a\u00f0 hringja \u00ed nokkur hundru\u00f0 manns \u00e1 m\u00edn\u00fatu og framkv\u00e6ma s\u00edmak\u00f6nnun beint \u00ed \u00e1tt a\u00f0 \u00feeim. Vi\u00f0 hj\u00e1 Examinare viljum a\u00f0sto\u00f0a \u00feig og gera okkar besta til a\u00f0 hj\u00e1lpa \u00fe\u00e9r a\u00f0 byrja me\u00f0 s\u00edmak\u00f6nnun. Ekki hika vi\u00f0 a\u00f0Bi\u00f0ja um \u00f3keypis tilbo\u00f0 h\u00e9r<\/a>Og vi\u00f0 munum gera s\u00edma kannanir eitthva\u00f0 auka.<\/p>\n","protected":false},"excerpt":{"rendered":" Vi\u00f0 h\u00f6fum oft veri\u00f0 spur\u00f0 um hvernig \u00e1 a\u00f0 framkv\u00e6ma s\u00edmak\u00f6nnun og hversu margar spurningar \u00fe\u00fa \u00e6ttir a\u00f0 spyrja. \u00dea\u00f0 eru l\u00edka t\u00edmar \u00feegar \u00fe\u00fa vilt halda\u2026<\/p>\n","protected":false},"author":0,"featured_media":7263,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-23484","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-okategoriserade"],"acf":[],"jetpack_sharing_enabled":true,"jetpack_featured_media_url":"https:\/\/examinare.ecommerce.theonlykroon.com\/wp-content\/uploads\/sites\/5\/2026\/10\/news-42.webp","_links":{"self":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/is\/wp-json\/wp\/v2\/posts\/23484","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/is\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/is\/wp-json\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/is\/wp-json\/wp\/v2\/comments?post=23484"}],"version-history":[{"count":1,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/is\/wp-json\/wp\/v2\/posts\/23484\/revisions"}],"predecessor-version":[{"id":23485,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/is\/wp-json\/wp\/v2\/posts\/23484\/revisions\/23485"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/is\/wp-json\/wp\/v2\/media\/7263"}],"wp:attachment":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/is\/wp-json\/wp\/v2\/media?parent=23484"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/is\/wp-json\/wp\/v2\/categories?post=23484"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/is\/wp-json\/wp\/v2\/tags?post=23484"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}