{"id":23474,"date":"2013-10-24T10:16:00","date_gmt":"2013-10-24T08:16:00","guid":{"rendered":"https:\/\/examinare.ecommerce.theonlykroon.com\/?p=23474"},"modified":"2013-10-24T10:16:00","modified_gmt":"2013-10-24T08:16:00","slug":"client-satisfaction-survey-questions","status":"publish","type":"post","link":"https:\/\/examinare.ecommerce.theonlykroon.com\/is\/news\/2013\/10\/24\/client-satisfaction-survey-questions\/","title":{"rendered":"Hvernig \u00e1 a\u00f0 skrifa vi\u00f0skiptavina \u00e1n\u00e6gju k\u00f6nnun Spurningar."},"content":{"rendered":"<p>\u00c1rangur hvers ranns\u00f3knar eins og \u00e1n\u00e6gju vi\u00f0skiptavina k\u00f6nnun og margir a\u00f0rir veltur ekki a\u00f0eins \u00e1 r\u00e9tt vali\u00f0 t\u00f3l, sem mun hj\u00e1lpa til vi\u00f0 a\u00f0 b\u00faa til \u00fea\u00f0 og nota vi\u00f0eigandi a\u00f0fer\u00f0 vi\u00f0 dreifingu \u00feeirra, en einnig \u00fea\u00f0 veltur \u00e1 h\u00e6filega samsett spurningar. \u00de\u00f3 a\u00f0 fj\u00e1rfesta peninga og vi\u00f0leitni \u00ed \u00fer\u00f3un og kynningu \u00e1 spurningalista, \u00fe\u00fa \u00fearft a\u00f0 vera viss um a\u00f0 markh\u00f3purinn mun ekki hunsa \u00fe\u00e1, me\u00f0h\u00f6ndla \u00fe\u00e1 dismissively og mun veita \u00fe\u00e9r n\u00e1kv\u00e6mar uppl\u00fdsingar. Allt ofangreint er h\u00e6gt a\u00f0 n\u00e1 me\u00f0 \u00fev\u00ed a\u00f0 fylgja einf\u00f6ldum reglum um sk\u00f6pun spurninga.<\/p>\n<p>Fyrst af \u00f6llu ver\u00f0ur s\u00fdnishorn af \u00e1n\u00e6gju vi\u00f0skiptavinak\u00f6nnun \u00feinni a\u00f0 hafa \u00e1kve\u00f0i\u00f0 \u00feema, uppbyggingu og tilgang. Spurningar um \u00fdmis \u00f3tengd efni geta veri\u00f0 ruglingsleg og valdi\u00f0 pirringi svarenda. \u016aa\u0111 \u00e6tti ekki a\u0111 vera of miki\u0111 af spurningum. Vi\u00f0skiptavinurinn mun m\u00e6ta bei\u00f0ni \u00feinni me\u00f0 \u00fev\u00ed a\u00f0 sam\u00feykkja a\u00f0 taka \u00fe\u00e1tt \u00ed \u00e1n\u00e6gjuk\u00f6nnun vi\u00f0skiptavina. \u00deess vegna er ekki nau\u00f0synlegt a\u00f0 pr\u00f3fa \u00feolinm\u00e6\u00f0i hans og sl\u00f6kkva \u00e1 \u00e1huga.<\/p>\n<p>G\u00f3\u00f0 venja er a\u00f0 nota mismunandi ger\u00f0ir af spurningum fyrir s\u00e9rstakar markuppl\u00fdsingar.<\/p>\n<p>Ef \u00fe\u00fa ert ekki viss um a\u00f0 allir valkostir fyrir svar s\u00e9u veittir, \u00fe\u00e1 \u00e6ttir \u00fe\u00fa a\u00f0 nota valkostinn me\u00f0 reitnum fyrir frj\u00e1lsan texta.<\/p>\n<p>Mundu a\u00f0 sumar spurningar \u00feurfa svar sem ver\u00f0ur a\u00f0 samanstanda af nokkrum valkostum. Ef \u00fe\u00fa hunsar \u00feetta atri\u00f0i \u00fe\u00e1 fengnar uppl\u00fdsingar yr\u00f0u \u00f3n\u00e1kv\u00e6mar \u00ed besta falli.<\/p>\n<p>Osgood m\u00e6likvar\u00f0i er fyrst og fremst nota\u00f0 til a\u00f0 greina muninn \u00ed tengslum vi\u00f0 \u00e1kve\u00f0nar v\u00f6rur, v\u00f6rumerki, fyrirt\u00e6ki me\u00f0 \u00fev\u00ed a\u00f0 passa vi\u00f0 pr\u00f3f\u00edlsko\u00f0anir.<\/p>\n<p>H\u00e6\u00f0arkvar\u00f0i er nota\u00f0ur \u00ed spurningum sem innihalda fleiri en eitt svar, sem er jafn mikilv\u00e6gt fyrir sko\u00f0u\u00f0 atri\u00f0i spurningarinnar sj\u00e1lfrar. Til d\u00e6mis, &#8222;Hversu mikilv\u00e6gt er eftirfarandi einkenni v\u00f6runnar fyrir \u00feig?&#8220; M\u00f6guleg sv\u00f6r kynna fylki, ra\u00f0ir sem samsvara \u00e1kve\u00f0num einkennum v\u00f6runnar, &#8222;g\u00e6\u00f0i, ver\u00f0, virkni, \u00fatlit&#8220;, en d\u00e1lkar samsvara mikilv\u00e6gi \u00feess sem rannsaka\u00f0 er, &#8222;mj\u00f6g \u00f3verulegt, \u00f3verulegt me\u00f0altal mikilv\u00e6gi, mikilv\u00e6gt, mikilv\u00e6gast&#8220;.<\/p>\n<p>\u00de\u00fa \u00e6ttir einnig a\u00f0 veita svarandi me\u00f0 t\u00e6kif\u00e6ri til a\u00f0 sleppa spurningunni. Annars, ef um er a\u00f0 r\u00e6\u00f0a erfi\u00f0leika, mun hann bara velja fyrsta m\u00f6gulega valkostinn.<\/p>\n<p><a href=\"https:\/\/www.examinare.com\/en\/customer-satisfaction-surveys\/\" title=\"Client Satisfaction Survey\">Spurningar um \u00e1n\u00e6gju vi\u00f0skiptavinak\u00f6nnun<\/a>Ver\u00f0ur a\u00f0 vera n\u00e1kv\u00e6m og sk\u00fdr. Ef \u00feess er krafist skaltu tilgreina n\u00e1kv\u00e6mlega n\u00f6fn, t\u00edmabil, stilla svarvalkosti sem ekki skarast vi\u00f0 hvert anna\u00f0. Til d\u00e6mis, spurningin \u201eHversu margar fl\u00f6skur af bj\u00f3r kaupir \u00fe\u00fa \u00e1 fr\u00edd\u00f6gum?\u201c me\u00f0 svarm\u00f6guleikum \u201e1-2, 2-4, 5-6, yfir 6\u201c meirihluti svarenda mun skilja \u00f6\u00f0ruv\u00edsi og markuppl\u00fdsingum ver\u00f0ur ekki n\u00e1\u00f0. \u00cd fyrsta lagi getur f\u00f3lk haft mismunandi fj\u00f6lda fr\u00eddaga \u00ed viku; \u00ed \u00f6\u00f0ru lagi er erfitt a\u00f0 skilja hvort bj\u00f3r sem keyptur er fyrir sj\u00e1lft sig e\u00f0a fyrir a\u00f0ra er tekinn me\u00f0 \u00ed reikninginn; \u00ed \u00feri\u00f0ja lagi hva\u00f0a sv\u00f6runarvalkost \u00e6ttu svarendur a\u00f0 velja ef \u00feeir kaupa 2 fl\u00f6skur af bj\u00f3r? Sl\u00e6m venja er einnig a\u00f0 nota or\u00f0 sem geta haft margar merkingar \u00e1n samhengis \u00ed \u00e1n\u00e6gjuk\u00f6nnun vi\u00f0skiptavina. &#8222;Hvernig myndir \u00fe\u00fa meta vinnu p\u00f3st\u00fej\u00f3nustunnar \u00e1 b\u00fasetusta\u00f0 \u00fe\u00ednum?&#8220; \u00dea\u00f0 er erfitt a\u00f0 skilja hva\u00f0 er \u00e1tt vi\u00f0: sv\u00e6\u00f0i, borg e\u00f0a g\u00f6tu?<\/p>\n<p>A\u00f0gengi a\u00f0 skilyr\u00f0isgreiningu mun gera s\u00fdnishorn af \u00e1n\u00e6gju vi\u00f0skiptavina \u00feinna faglegri og \u00feannig getur\u00f0u for\u00f0ast spurningar sem sannf\u00e6ra svarendur um a\u00f0 velja \u00e1kve\u00f0i\u00f0 svar: &#8222;Hva\u00f0 var ekki gott vi\u00f0 \u00fej\u00f3nustu fyrirt\u00e6kisins okkar?&#8220; Sl\u00edk spurning er betra a\u00f0 setja saman sem &#8222;L\u00edka\u00f0i \u00fe\u00e9r \u00fej\u00f3nusta fyrirt\u00e6kisins okkar?&#8220; Ef svarandinn svarar &#8222;Nei&#8220;, ver\u00f0ur hann spur\u00f0ur &#8222;Me\u00f0 hva\u00f0a punkti varstu ekki \u00e1n\u00e6g\u00f0ur?&#8220;. Ef hann svarar &#8222;J\u00e1&#8220;, ver\u00f0ur spurningin h\u00e9r a\u00f0 ofan sleppt.<\/p>\n<p>\u00de\u00fa \u00e6ttir a\u00f0 for\u00f0ast spurningar sem innihalda tv\u00f6falda uppbyggingu, skipta \u00feeim \u00ed tvo sj\u00e1lfst\u00e6\u00f0a. &#8222;Hvernig myndir \u00fe\u00fa meta vinnu \u00fej\u00f3nustudeildar okkar \u00ed s\u00edma \/ t\u00f6lvup\u00f3sti?&#8220; Vi\u00f0skiptavinurinn gat ekki fengi\u00f0 svar \u00feegar hann haf\u00f0i samband vi\u00f0 stu\u00f0ning \u00ed t\u00f6lvup\u00f3sti. \u00devert \u00e1 m\u00f3ti g\u00e6ti hann fengi\u00f0 fyrirmyndar \u00fej\u00f3nustu \u00ed s\u00edma og \u00fev\u00ed mat hans \u00e1 \u00fdmsum samskiptalei\u00f0um fyrirt\u00e6kisins ver\u00f0ur ekki \u00fea\u00f0 sama.<\/p>\n<p>A\u00f0 jafna\u00f0i getur jafnvel n\u00e1kv\u00e6m n\u00e1lgun og vandleg skipulagning ekki tryggt a\u00f0 \u00e1n\u00e6gjuk\u00f6nnun vi\u00f0skiptavina innihaldi ekki villur og \u00f3n\u00e1kv\u00e6mni, \u00feess vegna er m\u00e6lt me\u00f0 \u00fev\u00ed a\u00f0 framkv\u00e6ma tilraunapr\u00f3fun \u00e1 litlu hlutfalli markh\u00f3psins. Eftir \u00fea\u00f0 er greining \u00e1 m\u00f3tteknum sv\u00f6rum og samr\u00e6mi safna\u00f0ra uppl\u00fdsinga vi\u00f0 nau\u00f0synlegar kr\u00f6fur sko\u00f0u\u00f0.<\/p>\n<p><a href=\"https:\/\/surveytools.examinare.com\/survey-tool\/\" title=\"K\u00f6nnunart\u00f3l Examinare\">\u00cd k\u00f6nnunart\u00f3linu okkar<\/a>Vi\u00f0 t\u00f3kum tillit til hundru\u00f0 \u00e1rangursr\u00edkra ranns\u00f3kna reynslu. \u00deess vegna er \u00fea\u00f0 einfalt \u00ed notkun og \u00e1rangursr\u00edkt \u00e1 sama t\u00edma.<a href=\"https:\/\/www.examinare.com\/en\/get-a-quote\/\" title=\"Survey Consultancy\">Vi\u00f0, \u00e1 Examinare, erum alltaf tilb\u00fain til a\u00f0 hj\u00e1lpa \u00fe\u00e9r<\/a>For\u00f0ast \u00f3\u00fearfa vandam\u00e1l, erfi\u00f0leika og vi\u00f0 munum spara t\u00edma \u00feinn vi\u00f0 skipulagningu, h\u00f6nnun, framkv\u00e6md \u00e1n\u00e6gju vi\u00f0skiptavina og marga a\u00f0ra auk \u00feess a\u00f0 greina ni\u00f0urst\u00f6\u00f0una \u00ed kj\u00f6lfari\u00f0.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u00c1rangur hvers ranns\u00f3knar eins og \u00e1n\u00e6gju vi\u00f0skiptavina k\u00f6nnun og margir a\u00f0rir veltur ekki a\u00f0eins \u00e1 r\u00e9tt vali\u00f0 t\u00f3l, sem mun hj\u00e1lpa til vi\u00f0 a\u00f0 b\u00faa til \u00fea\u00f0 og nota\u2026<\/p>\n","protected":false},"author":0,"featured_media":7107,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-23474","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-okategoriserade"],"acf":[],"jetpack_sharing_enabled":true,"jetpack_featured_media_url":"https:\/\/examinare.ecommerce.theonlykroon.com\/wp-content\/uploads\/sites\/5\/2026\/10\/news-37.webp","_links":{"self":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/is\/wp-json\/wp\/v2\/posts\/23474","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/is\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/is\/wp-json\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/is\/wp-json\/wp\/v2\/comments?post=23474"}],"version-history":[{"count":1,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/is\/wp-json\/wp\/v2\/posts\/23474\/revisions"}],"predecessor-version":[{"id":23475,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/is\/wp-json\/wp\/v2\/posts\/23474\/revisions\/23475"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/is\/wp-json\/wp\/v2\/media\/7107"}],"wp:attachment":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/is\/wp-json\/wp\/v2\/media?parent=23474"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/is\/wp-json\/wp\/v2\/categories?post=23474"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/is\/wp-json\/wp\/v2\/tags?post=23474"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}