Hvers vegna Bank Customer Satisfaction Survey er besta lei\u00f0in til a\u00f0 vaxa fyrirt\u00e6ki \u00feitt? \u00dea\u00f0 er au\u00f0velt! Besta lei\u00f0in til a\u00f0 fulln\u00e6gja vi\u00f0skiptavinum er a\u00f0 spyrja \u00fe\u00e1 hva\u00f0 \u00feeir \u00feurfa! Vi\u00f0 skulum taka a l\u00edta. Allir bankar, \u00f3h\u00e1\u00f0 st\u00e6r\u00f0 og \u00e1herslu, vinna a\u00f0 \u00fev\u00ed a\u00f0 auka vi\u00f0skiptavinah\u00f3p sinn og halda n\u00faverandi. Au\u00f0vita\u00f0 er var\u00f0veisla g\u00f6mlu vi\u00f0skiptavina miklu \u00f3d\u00fdrari en a\u00f0 leita a\u00f0 n\u00fdjum, en \u00fea\u00f0 ver\u00f0ur enginn v\u00f6xtur og vi\u00f0skipta\u00fer\u00f3un \u00e1n \u00feeirra. Fj\u00e1rfesta miki\u00f0 \u00ed vi\u00f0skiptavinakaupum sem \u00fe\u00fa getur ekki gleymt \u00feeim sem kj\u00f3sa bankann \u00feinn \u00ed dag \u00e1 sama t\u00edma. \u00c1n\u00e6g\u00f0ur vi\u00f0skiptavinur mun l\u00edklega gefa \u00fe\u00e9r nokkra fleiri vi\u00f0skiptavini.<\/p>\n
A\u00f0 greina f\u00f3lk sem er \u00e1n\u00e6gt me\u00f0 \u00fej\u00f3nustuna og \u00fe\u00e1 sem h\u00f6f\u00f0u einhverjar vandr\u00e6\u00f0i \u00ed samstarfi vi\u00f0 bankann, er kl\u00e1r hreyfing. \u00de\u00fa getur fengi\u00f0 \u00feessar uppl\u00fdsingar \u00ed gegnum stj\u00f3rnendur og starfsf\u00f3lk, vinna beint me\u00f0 vi\u00f0skiptavinum. En \u00fe\u00f3 a\u00f0 a\u00f0 jafna\u00f0i, \u00e1n\u00e6g\u00f0ir vi\u00f0skiptavinir fela ekki \u00e1n\u00e6gju s\u00edna, \u00fevert \u00e1 m\u00f3ti, \u00f3\u00e1n\u00e6g\u00f0ir eru treg til a\u00f0 deila g\u00f6gnum sem eru ver\u00f0m\u00e6t fyrir \u00feig. \u00deeir g\u00e6tu \u00feurft t\u00edma til a\u00f0 hugsa, r\u00f3legt umhverfi e\u00f0a tr\u00fana\u00f0 til a\u00f0 deila tilfinningum s\u00ednum e\u00f0a neikv\u00e6\u00f0u vi\u00f0horfi gagnvart \u00e1kve\u00f0num a\u00f0st\u00e6\u00f0um. Senda br\u00e9f til sta\u00f0ar vi\u00f0skiptavinarins b\u00fasetu e\u00f0a vinnu, auga til augna vi\u00f0tal me\u00f0 miklum l\u00edkum mun ekki gefa til\u00e6tlu\u00f0um \u00e1rangri. \u00c1 hinn b\u00f3ginn kj\u00f3sa margir vi\u00f0skiptavinir fjar\u00fej\u00f3nustu me\u00f0 l\u00e1gmarks pers\u00f3nulegum snertingu. \u00deess vegna er \u00e1n\u00e6gjuk\u00f6nnun vi\u00f0skiptavina bankans skilvirkasta lausnin \u00ed m\u00f6rgum tilvikum.<\/p>\n
Greindar k\u00f6nnunarspurningar hj\u00e1lpa til vi\u00f0 a\u00f0 komast a\u00f0 \u00fev\u00ed hva\u00f0a banka\u00fej\u00f3nustu \u00fearf a\u00f0 b\u00e6ta e\u00f0a innlei\u00f0a; hva\u00f0a vandam\u00e1l \u00fearf a\u00f0 \u00fatr\u00fdma. \u016aa\u0111 \u00e6ttu ekki a\u0111 vera margar spurningar. \u00deeir ver\u00f0a a\u00f0 vera einfaldar og skiljanlegar fyrir vi\u00f0skiptavini. Spurningar um\u00c1n\u00e6gjuk\u00f6nnun vi\u00f0skiptavina bankans<\/a>\u00de\u00fa getur snert au\u00f0kenningu vins\u00e6lustu og eigindlegu \u00fej\u00f3nustunnar sem veitt er, \u00e1st\u00e6\u00f0ur fyrir hollustu vi\u00f0skiptavina, n\u00e6sta keppinauta, galla bankans \u00fe\u00edns. Fyrst \u00e6ttir \u00fe\u00fa a\u00f0 \u00e1kvar\u00f0a a\u00f0al markh\u00f3p \u00feinn og efni ranns\u00f3knarinnar. Hefur \u00fe\u00fa \u00e1huga \u00e1 \u00fev\u00ed hva\u00f0 vi\u00f0skiptavinum finnst um \u00fej\u00f3nustu, vi\u00f0hald og bankann \u00ed heild?<\/p>\n Gott er a\u00f0 nota spurningar sem vi\u00f0skiptavinurinn getur svara\u00f0 ekki bara me\u00f0 \u00fev\u00ed a\u00f0 velja tiltekna valkosti, heldur me\u00f0 eigin or\u00f0um. Til d\u00e6mis, „Er eitthva\u00f0 sem \u00fe\u00fa vilt ekki sj\u00e1 \u00ed bankanum okkar? \u00datsk\u00fdr\u00f0u \u00fea\u00f0“ e\u00f0a „Hva\u00f0a vi\u00f0b\u00f3tar\u00fej\u00f3nustu viltu sj\u00e1 \u00ed bankanum okkar?“. Spurningar me\u00f0 halla kvar\u00f0a munu s\u00fdna hversu a\u00f0la\u00f0andi \u00fej\u00f3nustan er. Mundu a\u00f0 Bank Customer Satisfaction Survey er eins konar stigi til vi\u00f0skiptavinarins, svo spyrja a\u00f0eins \u00fe\u00e6r spurningar, sem eru mikilv\u00e6gustu fyrir \u00feig og reyna a\u00f0 for\u00f0ast gagnslausar. F\u00f3lk mun ekki gefa burt allan sinn t\u00edma til \u00fe\u00edn.<\/p>\n Vi\u00f0, \u00e1 Examinare, \u00ed gegnum fj\u00f6lmargar ranns\u00f3knir hafa innleitt allar a\u00f0ger\u00f0ir og eiginleika sem krafist v\u00e6ri til undirb\u00faningsBanka \u00e1n\u00e6gju vi\u00f0skiptavina k\u00f6nnun \u00ed k\u00f6nnun t\u00f3li\u00f0 okkar.<\/a>Vi\u00f0skiptavinir munu geta teki\u00f0 \u00fe\u00e1tt \u00ed k\u00f6nnuninni ekki a\u00f0eins \u00e1 vefs\u00ed\u00f0u bankans heldur einnig \u00e1 fars\u00edmanum me\u00f0an \u00feeir standa \u00ed bi\u00f0r\u00f6\u00f0. Spurningar um v\u00ed\u00f0t\u00e6ka virkni, r\u00edkur h\u00f6nnunarm\u00f6guleikar munu gera k\u00f6nnun \u00fe\u00edna \u00e1hugaver\u00f0ari fyrir vi\u00f0skiptavini, en n\u00e1kv\u00e6mt kerfi ni\u00f0urst\u00f6\u00f0ugreiningar mun veita allar nau\u00f0synlegar t\u00f6flur og sk\u00fdrslur \u00ed raunt\u00edma. Ver\u00f0laun, afsl\u00e6ttir og a\u00f0rar \u00f3vart ver\u00f0a fr\u00e1b\u00e6r \u00e1st\u00e6\u00f0a til a\u00f0 taka \u00fe\u00e1tt \u00ed \u00e1n\u00e6gjuk\u00f6nnun vi\u00f0skiptavina bankans. \u00cd flestum tilfellum er f\u00f3lk \u00e1n\u00e6g\u00f0 me\u00f0 a\u00f0 deila ver\u00f0m\u00e6tum uppl\u00fdsingum me\u00f0 \u00fe\u00e9r. Eina spurningin er \u00ed r\u00e9ttri a\u00f0fer\u00f0 vi\u00f0 hvern einstakling.<\/p>\n