Me\u00f0 okkar Airline Customer \u00e1n\u00e6gju k\u00f6nnun tilbo\u00f0, vi\u00f0 \u00e1 Examinare mun hj\u00e1lpa \u00fe\u00e9r a\u00f0 byrja. Ef \u016b\u00fa vilt f\u00e1 meiri t\u00edma yfir getum vi\u0111 gert allt. Flugf\u00e9l\u00f6g eru a\u00f0 ver\u00f0a meira og meira samkeppnish\u00e6f. \u00deegar vi\u00f0skiptavinir flugf\u00e9laga b\u00f3ka flug sitt munu \u00feeir halda \u00e1fram me\u00f0 \u00fea\u00f0 sem er mikilv\u00e6gara fyrir \u00fe\u00e1.<\/p>\n
\u00c1\u00f0ur en \u00fe\u00fa byrjar a\u00f0 b\u00faa til \u00e1n\u00e6gjuk\u00f6nnun fyrir flugf\u00e9l\u00f6g g\u00e6tir\u00f0u vilja\u00f0 sko\u00f0a fyrirt\u00e6ki\u00f0 sj\u00e1lft og skipuleggja hva\u00f0a vi\u00f0skiptavinah\u00f3par eru \u00ed a\u00f0alhlutverki? Er \u00fea\u00f0 vi\u00f0skiptafar\u00feeginn e\u00f0a neytandi far\u00feeginn? Ef \u00fe\u00fa ert a\u00f0allega a\u00f0 mi\u00f0a \u00e1 neytendur, \u00fe\u00e1 \u00fearftu a\u00f0 hafa s\u00e9rstaka kynningu fyrir alla vi\u00f0skiptavini sem taka \u00fe\u00e1tt \u00ed \u00e1n\u00e6gjuk\u00f6nnun vi\u00f0skiptavina flugf\u00e9laga. \u00deannig f\u00e6r\u00f0u lei\u00f0 til a\u00f0 f\u00e1 fleiri b\u00f3kanir og finna fleiri uppl\u00fdsingar um hva\u00f0 vi\u00f0skiptavinir \u00fe\u00ednir hugsa um flugf\u00e9lagi\u00f0 \u00feitt.<\/p>\n
\u00deegar \u00fe\u00fa ert a\u00f0 skipuleggja vi\u00f0skiptavinak\u00f6nnun \u00fe\u00edna \u00fearftu a\u00f0 vera n\u00e1kv\u00e6mur \u00e1 spurningum \u00ed spurningalistanum og ganga \u00far skugga um a\u00f0 \u00fe\u00fa s\u00f3ir ekki t\u00edma \u00feeirra. Einnig \u00fearftu a\u00f0 hafa k\u00f6nnunart\u00f3l sem virkar vel me\u00f0 fars\u00edmum; \u00feannig getur\u00f0u l\u00e1ti\u00f0 vi\u00f0skiptavinina sl\u00e1 inn sv\u00f6r s\u00edn \u00e1 flugi (ef flugv\u00e9lar \u00fe\u00ednar eru me\u00f0 Wi-Fi) e\u00f0a beint \u00feegar \u00feeir eru a\u00f0 taka upp farangur sinn. Ef \u00fe\u00fa ert a\u00f0allega a\u00f0 mi\u00f0a \u00e1 vi\u00f0skiptafer\u00f0alanga, \u00fe\u00e1 g\u00e6ti veri\u00f0 g\u00f3\u00f0 hugmynd a\u00f0 gefa sumir m\u00edlur vegna \u00feess a\u00f0 \u00feeir hafa svara\u00f0 \u00e1n\u00e6gjuk\u00f6nnun vi\u00f0skiptavina flugf\u00e9lagsins.<\/p>\n
N\u00fa kemur \u00fea\u00f0 a\u00f0 stofnun \u00e1 flugf\u00e9laginu \u00fe\u00ednu \u00e1n\u00e6gju vi\u00f0skiptavina k\u00f6nnun. N\u00fa hefur \u00fe\u00fa 2 lei\u00f0ir til a\u00f0 gera \u00feetta: \u00fe\u00fa getur anna\u00f0 hvort b\u00fai\u00f0 til spurningalista \u00ed papp\u00edrsformi E\u00d0A \u00fe\u00fa getur nota\u00f0 K\u00f6nnunart\u00f3l Examinare til a\u00f0 b\u00faa til spurningalista \u00ed stafr\u00e6nu formi. \u00deegar kemur a\u00f0 s\u00ed\u00f0arnefnda getur Examinare \u00f6rugglega hj\u00e1lpa\u00f0 \u00fe\u00e9r a\u00f0 b\u00faa til spurningalista spurninga og greina ni\u00f0urst\u00f6\u00f0urnar fyrir \u00feig \u00ed einu af k\u00f6nnunarverkefnum okkar. Vi\u00f0 h\u00f6fum mikla reynslu \u00e1 svi\u00f0i k\u00f6nnunar og h\u00f6fum gert m\u00f6rg verkefni eins og \u00feetta.<\/p>\n
Ef \u00fe\u00fa velur a\u00f0 gera flugf\u00e9lagi\u00f0 \u00feitt\u00c1n\u00e6gjuk\u00f6nnun vi\u00f0skiptavina<\/a>Ef \u00fe\u00fa ert me\u00f0 spurningar \u00ed papp\u00edrsformi \u00fe\u00e1 er \u00fea\u00f0 g\u00f3\u00f0 hugmynd fyrir \u00feig a\u00f0 mynda spurningar mj\u00f6g einfalt og au\u00f0velt a\u00f0 svara. Spurningar \u00e6ttu a\u00f0 vera \u00e1 bor\u00f0 vi\u00f0 \u201eNj\u00f3ttir \u00fe\u00fa flugsins me\u00f0 okkur?\u201c og \u201eVar einhver vandam\u00e1l me\u00f0 a\u00f0 innrita farangur \u00feinn?\u201c. Algengasta mist\u00f6kin sem ger\u00f0 eru af landm\u00e6lendum er a\u00f0 ofgera papp\u00edrsspurningabla\u00f0i e\u00f0a k\u00f6nnunum. \u00dea\u00f0 getur leitt til \u00feess a\u00f0 f\u00f3lk ver\u00f0ur pirra\u00f0 og vill ekki lj\u00faka spurningalistanum. Anna\u00f0 mist\u00f6k er a\u00f0 hafa vi\u00f0skiptavini senda \u00ed ni\u00f0urst\u00f6\u00f0um \u00ed p\u00f3sti. Hversu oft hefur \u00fea\u00f0 gerst fyrir \u00feig a\u00f0 \u00feegar \u00fe\u00fa kemur heim, \u00fea\u00f0 eina sem \u00ed huga \u00fe\u00ednum er a\u00f0 svara Airline Customer Satisfaction Survey og setja br\u00e9fi\u00f0 \u00ed p\u00f3sth\u00f3lfi\u00f0? Ekki oft sem vi\u00f0 teljum og \u00fe\u00fa ert ekki einn \u00e1 \u00fev\u00ed.<\/p>\n Helstu \u00e1vinningur fyrir fyrirt\u00e6ki, s\u00e9rstaklega flugf\u00e9lag fyrirt\u00e6kja er a\u00f0 \u00feegar vi\u00f0skiptavinir hafa b\u00f3ka\u00f0 mi\u00f0a s\u00edna og innritun, \u00fe\u00e1K\u00f6nnunart\u00f3l Examinare getur samstillt gagnagrunninn \u00feinn og b\u00fai\u00f0 til spurningalista me\u00f0an far\u00feegar \u00fe\u00ednir eru \u00ed flugi<\/a>. \u00deegar \u00feeir koma, \u00feeir munu f\u00e1 SMS e\u00f0a E-mail (sem allir vilja nota) og \u00feeir geta svara\u00f0 \u00feegar \u00feeir geta. Venjulega f\u00f3lk sem er meira en \u00e1n\u00e6g\u00f0 og f\u00f3lk sem er ekki \u00e1n\u00e6g\u00f0 mun svara beint. Ef \u00fe\u00fa b\u00e6tir kynningu vi\u00f0 alla sem svara, getur\u00f0u n\u00e1\u00f0 yfir 30% sv\u00f6rum.<\/p>\n\u00c1vinningur af K\u00f6nnunart\u00f3l Examinare.<\/h2>\n