{"id":15596,"date":"2021-12-02T12:00:00","date_gmt":"2021-12-02T11:00:00","guid":{"rendered":"https:\/\/examinare.ecommerce.theonlykroon.com\/?p=15596"},"modified":"2021-12-02T12:00:00","modified_gmt":"2021-12-02T11:00:00","slug":"hvaa-spurninga-a-spyrja-viskiptavinaknnun-inni","status":"publish","type":"post","link":"https:\/\/examinare.ecommerce.theonlykroon.com\/is\/news\/2021\/12\/02\/hvaa-spurninga-a-spyrja-viskiptavinaknnun-inni\/","title":{"rendered":"Hva\u00f0a spurninga \u00e1 a\u00f0 spyrja \u00ed vi\u00f0skiptavinak\u00f6nnun \u00feinni?"},"content":{"rendered":"

Vi\u00f0 f\u00e1um oft spurningar fr\u00e1 vi\u00f0skiptavinum okkar og v\u00e6ntanlegum vi\u00f0skiptavinum um hva\u00f0a spurninga \u00feeir \u00e6ttu a\u00f0 spyrja \u00feegar \u00feeir senda \u00fat vi\u00f0skiptavinakannanir? \u00dea\u00f0 sem er mikilv\u00e6gast a\u00f0 hafa \u00ed huga er a\u00f0 \u00fe\u00fa ert a\u00f0 spyrja vi\u00f0skiptavininn \u00ed \u00fev\u00ed markmi\u00f0i a\u00f0 hafa \u00fe\u00e1 \u00e1n\u00e6g\u00f0a me\u00f0 \u00fej\u00f3nustuna sem \u00feeir f\u00e1. \u00de\u00fa vilt \u00f6rugglega ekki nota spurningar sem eru \u00f3pers\u00f3nulegar eins og, „Hversu gamall\/g\u00f6mul ert \u00fe\u00fa?“, „Ert \u00fe\u00fa karl e\u00f0a kona?“. \u00deessar spurningar s\u00fdna bara a\u00f0 \u00fe\u00fa haf\u00f0ir engan t\u00edma til \u00feess a\u00f0 rannsaka e\u00f0a flytja g\u00f6gn inn \u00ed kannanakerfi \u00feitt. Me\u00f0 \u00fev\u00ed a\u00f0 nota uppl\u00fdsingarnar sem kerfi \u00feitt til a\u00f0 stj\u00f3rna vi\u00f0skiptatengslum (CRM) inniheldur, \u00fe\u00e1 getur \u00fe\u00fa flutt inn \u00feessar bakgrunnsuppl\u00fdsingar inn \u00ed reikning \u00feinn hj\u00e1 Examinare.<\/p>\n

Hva\u00f0a spurninga \u00e6ttir \u00fe\u00fa a\u00f0 spyrja \u00ed vi\u00f0skiptavinak\u00f6nnun \u00feinni?<\/h2>\n
\u00cd fyrsta lagi ver\u00f0ur \u00fe\u00fa a\u00f0 muna a\u00f0 spyrja ekki lei\u00f0andi spurninga. Ef \u00fe\u00fa notar lei\u00f0andi spurningar \u00ed vi\u00f0skiptavinak\u00f6nnun \u00feinni, \u00fe\u00e1 munt \u00fe\u00fa f\u00e1 rangar uppl\u00fdsingar til a\u00f0 vinna me\u00f0. \u00cd versta falli getur \u00fe\u00fa alls ekki nota\u00f0 ni\u00f0urst\u00f6\u00f0urnar. Besta lei\u00f0in er a\u00f0 spyrja au\u00f0skiljanlegra spurninga eins og:
A\u00f0 hva\u00f0a marki ert \u00fe\u00fa \u00e1n\u00e6g\u00f0ur me\u00f0 \u00fej\u00f3nustu okkar?
– Mj\u00f6g \u00e1n\u00e6g\u00f0ur
– \u00c1n\u00e6g\u00f0ur
-\u00d3\u00e1n\u00e6g\u00f0ur
-Mj\u00f6g \u00f3\u00e1n\u00e6g\u00f0ur
Vi\u00f0 m\u00e6lum venjulega me\u00f0 \u00fev\u00ed a\u00f0 nota 4-punkta e\u00f0a 6-punkta skala \u00feegar vi\u00f0 b\u00faum til vi\u00f0skiptavinakannanir. \u00cd \u00feessu tilfelli, \u00fe\u00e1 getur vi\u00f0skiptavinurinn ekki gefi\u00f0 me\u00f0aleinkunn heldur ney\u00f0ist til a\u00f0 taka afst\u00f6\u00f0u.<\/div>\n

Hven\u00e6r er best a\u00f0 spyrja vi\u00f0skiptavini?<\/h2>\n
Fyrirt\u00e6ki og \u00fej\u00f3nustua\u00f0ilar eru mismunandi, en \u00fea\u00f0 eru sameiginlegar a\u00f0st\u00e6\u00f0ur eins og:
– Veita sv\u00f6r \u00e1\u00f0ur en panta\u00f0 er
– Endurgj\u00f6f vegna afhendinga
– Meta hvers vel er leyst \u00fat t\u00e6knilegum bilanagreiningum\/\u00fej\u00f3nustu atri\u00f0um
– Athugun \u00e1 \u00fev\u00ed hversu vi\u00f0r\u00e1\u00f0anlegt ver\u00f0 v\u00f6ru er
– Bi\u00f0ja um me\u00f0m\u00e6li<\/div>\n

Bi\u00f0ja um me\u00f0m\u00e6li<\/h2>\n
Flestar af \u00feessum spurningum eru sameiginlegar, hinsvegar, fyrir m\u00f6rg fyrirt\u00e6ki er \u00fea\u00f0 eitthva\u00f0 n\u00fdtt a\u00f0 bi\u00f0ja um me\u00f0m\u00e6li. Me\u00f0 \u00feessu erum vi\u00f0 a\u00f0 meina a\u00f0 spyrja spurninga eins og eftirfarandi: <\/p>\n

Myndir \u00fe\u00fa m\u00e6la me\u00f0 kannanakerfi Examinare vi\u00f0 vi\u00f0skiptaf\u00e9laga?
– J\u00e1, \u00f6rugglega!
– Kannski, ef \u00e9g heyri a\u00f0 einhver s\u00e9 a\u00f0 leita a\u00f0 sl\u00edku.
-Nei. <\/p>\n

\u00deessi spurning hefur \u00ferj\u00fa stig, en h\u00fan hefur af \u00e1settu r\u00e1\u00f0i tv\u00f6 j\u00e1kv\u00e6\u00f0 stig. \u00de\u00fa vilt vita hversu margir vi\u00f0skiptavinir eru „stoltir“ af \u00fev\u00ed a\u00f0 nota \u00fe\u00edna \u00fej\u00f3nustu.\u00a0<\/p><\/div>\n

Hvert fyrirt\u00e6ki er s\u00e9rstakt.<\/h2>\n
\u00dear sem hvert fyrirt\u00e6ki hefur s\u00ednar \u00fearfir \u00feegar kemur a\u00f0 \u00fev\u00ed a\u00f0 gera vi\u00f0skiptavinakannanir, \u00fe\u00e1 m\u00e6lum vi\u00f0 me\u00f0 r\u00e1gj\u00f6fum okkar \u00ed k\u00f6nnunum. Vi\u00f0 hj\u00e1lpum \u00fe\u00e9r a\u00f0 hanna r\u00e9ttar spurningar og b\u00faa til vi\u00f0skiptavinakannanir beint inni \u00ed \u00fe\u00ednum Examninare reikningi. Haf\u00f0u samband vi\u00f0 okkur um \u00fe\u00edna n\u00e6stu vi\u00f0skiptavinak\u00f6nnun og vi\u00f0 munum l\u00edka hj\u00e1lpa \u00fe\u00e9r me\u00f0 spurningar \u00fe\u00ednar.<\/div>\n","protected":false},"excerpt":{"rendered":"

Vi\u00f0 f\u00e1um oft spurningar fr\u00e1 vi\u00f0skiptavinum okkar og v\u00e6ntanlegum vi\u00f0skiptavinum um hva\u00f0a spurninga \u00feeir \u00e6ttu a\u00f0 spyrja \u00feegar \u00feeir senda \u00fat\u2026<\/p>\n","protected":false},"author":0,"featured_media":12567,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-15596","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-okategoriserade"],"acf":[],"jetpack_sharing_enabled":true,"jetpack_featured_media_url":"https:\/\/examinare.ecommerce.theonlykroon.com\/wp-content\/uploads\/sites\/5\/2026\/10\/news-1001564.webp","_links":{"self":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/is\/wp-json\/wp\/v2\/posts\/15596","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/is\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/is\/wp-json\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/is\/wp-json\/wp\/v2\/comments?post=15596"}],"version-history":[{"count":2,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/is\/wp-json\/wp\/v2\/posts\/15596\/revisions"}],"predecessor-version":[{"id":26734,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/is\/wp-json\/wp\/v2\/posts\/15596\/revisions\/26734"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/is\/wp-json\/wp\/v2\/media\/12567"}],"wp:attachment":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/is\/wp-json\/wp\/v2\/media?parent=15596"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/is\/wp-json\/wp\/v2\/categories?post=15596"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/is\/wp-json\/wp\/v2\/tags?post=15596"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}