{"id":24674,"date":"2019-05-10T14:58:00","date_gmt":"2019-05-10T12:58:00","guid":{"rendered":"https:\/\/examinare.ecommerce.theonlykroon.com\/?p=24674"},"modified":"2019-05-10T14:58:00","modified_gmt":"2019-05-10T12:58:00","slug":"follow-up-every-support-call-with-a-sms-questionnaire","status":"publish","type":"post","link":"https:\/\/examinare.ecommerce.theonlykroon.com\/et\/news\/2019\/05\/10\/follow-up-every-support-call-with-a-sms-questionnaire\/","title":{"rendered":"J\u00e4lgige iga klienditoe k\u00f5ne SMS k\u00fcsimustik."},"content":{"rendered":"

Klienditeeninduse organisatsiooni juhtimine on tavaliselt suur \u00fclesanne, mille taga on palju t\u00f6\u00f6tajaid ja palju kvaliteedi tagamise t\u00f6\u00f6d. Kasutades Pocket Response s\u00fcsteemi SMS-k\u00fcsitlusteks, saate iga klienditoe k\u00f5ne j\u00e4rele lihtsalt ja automaatselt.<\/p>\n

Loome integratsioonid telefonis\u00fcsteemiga.<\/h2>\n

Paljud t\u00e4nap\u00e4eva telefonis\u00fcsteemid on v\u00f5imalik seadistada automaatselt v\u00e4lja viimati vastu v\u00f5etud k\u00f5nede loendi. Nende nimekirjade saamise korral saate saata oma klientidele SMS-k\u00fcsitlusi, mis toimuvad samuti automaatselt. Kontrollides alati viimaseid sissetulevaid k\u00f5nesid ja seades piiri minimaalsele telefonis veedetud ajale, saate teada k\u00f5igi klientide numbrid, kes on n\u00e4iteks tugiteenusega r\u00e4\u00e4kinud rohkem kui 5 minutit.<\/p>\n

Kas saate saata SMS-k\u00fcsitlusi, kui teie telefonis\u00fcsteemil ei ole integreerimise v\u00f5imalust?<\/h2>\n

Meie Pocket Response teenust saab kasutada ka koos spetsiaalse vormiga, mis on k\u00e4ttesaadav ainult teie IP-aadressi kaudu ja\/v\u00f5i on blokeeritud juurdep\u00e4\u00e4sukoodiga. Kui Te olete oma kliendi telefoninumbri m\u00e4\u00e4ranud, saadetakse SMS-i teel j\u00e4relk\u00fcsimustik otse kliendi mobiiltelefonile.<\/p>\n

Vorm v\u00f5ib sisaldada ka tugiteenuse juhtumi numbreid v\u00f5i sarnaseid taustateavet. SMS-i saatva klienditoe agenti nime v\u00f5ime lisada ka ise ning kasutada seda nii anal\u00fc\u00fcsis kui SMS-is, et suurendada vastuste arvu.<\/p>\n

Miks on SMS-k\u00fcsitlus hea lahendus klienditoe k\u00f5nede kohta tagasiside saamiseks?<\/h2>\n

SMS-k\u00fcsimustik on \u00fcks kiiremaid viise k\u00fcsitlustele vastamiseks. Enamikul inimestel on t\u00e4nap\u00e4eval mobiiltelefon ja tavatelefonidelt ei tule palju k\u00f5nesid. Seega on mobiiltelefon nendega kogu p\u00e4eva ja see tavaliselt teeb neile reageerida veidi kiiremini, kui tegemist on tekstis\u00f5numite. SMS-k\u00fcsitlused aga sisaldavad SMS-s\u00f5numite saatmise kulusid ning seet\u00f5ttu eelistavad paljud inimesed kombineerida k\u00fcsitluste saatmist e-posti teel meeldetuletuste saatmisega SMS-i teel, et v\u00e4hendada saadetud SMS-ide arvu.<\/p>\n

Kas Pocket Response kaudu SMSide saatmiseks on vaja erilist mobiilsidepaketti?<\/h3>\n

Ei, Pocket Response saadab SMS-e l\u00e4bi meie serverite ja mitte l\u00e4bi sinu mobiiltelefonide v\u00f5i s\u00fcsteemide. Lisaks saame hallata ka vastuseid SMS-i teel ja salvestada k\u00f5ik vastused teie jaoks. Seda t\u00fc\u00fcpi vastuseid saab anal\u00fc\u00fcsida ja esitada ka aruande kujul. See on v\u00e4ga oluline.<\/p>\n

Kuidas me saame hakata kasutama Pocket Response?<\/h3>\n

V\u00f5tke \u00fchendust meie m\u00fc\u00fcgiosakonnaga ja alustage SMS-k\u00fcsitluste\/SMS-k\u00fcsimustike kasutamist Pocket Response abil juba t\u00e4na.<\/span><\/p>\n

<\/div>\n","protected":false},"excerpt":{"rendered":"

Klienditeeninduse organisatsiooni juhtimine on tavaliselt suur \u00fclesanne, mille taga on palju t\u00f6\u00f6tajaid ja palju kvaliteedi tagamise t\u00f6\u00f6d. Kasutades Pocket\u2026<\/p>\n","protected":false},"author":0,"featured_media":11553,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-24674","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-okategoriserade"],"acf":[],"jetpack_sharing_enabled":true,"jetpack_featured_media_url":"https:\/\/examinare.ecommerce.theonlykroon.com\/wp-content\/uploads\/sites\/5\/2026\/10\/news-1316.webp","_links":{"self":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/et\/wp-json\/wp\/v2\/posts\/24674","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/et\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/et\/wp-json\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/et\/wp-json\/wp\/v2\/comments?post=24674"}],"version-history":[{"count":1,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/et\/wp-json\/wp\/v2\/posts\/24674\/revisions"}],"predecessor-version":[{"id":24675,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/et\/wp-json\/wp\/v2\/posts\/24674\/revisions\/24675"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/et\/wp-json\/wp\/v2\/media\/11553"}],"wp:attachment":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/et\/wp-json\/wp\/v2\/media?parent=24674"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/et\/wp-json\/wp\/v2\/categories?post=24674"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/et\/wp-json\/wp\/v2\/tags?post=24674"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}