{"id":18631,"date":"2021-12-02T12:00:00","date_gmt":"2021-12-02T11:00:00","guid":{"rendered":"https:\/\/examinare.ecommerce.theonlykroon.com\/?p=18631"},"modified":"2021-12-02T12:00:00","modified_gmt":"2021-12-02T11:00:00","slug":"missuguseid-ksimusi-ksida","status":"publish","type":"post","link":"https:\/\/examinare.ecommerce.theonlykroon.com\/et\/news\/2021\/12\/02\/missuguseid-ksimusi-ksida\/","title":{"rendered":"Missuguseid k\u00fcsimusi k\u00fcsida?"},"content":{"rendered":"<p>Meie kliendid paluvad tihti meie abi, et selgitada v\u00e4lja, mida k\u00fcsitlustes k\u00fcsida. K\u00f5ige t\u00e4htsam on k\u00fcsimustike koostamisel silmas pidada, et k\u00fcsitluse eesm\u00e4rgiks on klientide rahulolu. Kindlasti tuleks hoiduda k\u00fcsimustest, mis j\u00e4tavad mulje, et sa pole k\u00fcsitluse eesm\u00e4rki s\u00fcvenenud. N\u00e4iteks k\u00fcsimused &#8220;Kui vana Te olete?&#8221; ja &#8220;Kas Te olete mees v\u00f5i naine?&#8221;. Examinare v\u00f5imaldab klientide taustinfo importimist otse sinu kliendihaldustarkvarast ning seega ei pea sa oma klientide aega asjatute k\u00fcsimuste peale raiskama.<\/p>\n<h2>Missuguseid k\u00fcsimusi kliendik\u00fcsitluses k\u00fcsida?<\/h2>\n<div>Esiteks on oluline t\u00e4hele panna, et tegemist ei oleks suunavate k\u00fcsimustega. Suunavate k\u00fcsimuste k\u00fcsimine viib v\u00e4\u00e4ra informatsiooni saamiseni. Halvimal juhul ei ole v\u00f5imalik tulemusi \u00fcldse kasutada. K\u00f5ige parem on k\u00fcsida konkreetseid k\u00fcsimusi nagu : <br \/>Kuidas olete rahul meie teenusega? <br \/>\u2013 V\u00e4ga rahul <br \/>\u2013 Rahul <br \/>\u2013 Pole rahul <br \/>\u2013 Pole \u00fcldse rahul <br \/>Tavaliselt soovitame me seda t\u00fc\u00fcpi k\u00fcsimuste puhul kasutada 4-punkti v\u00f5i 6-punkti skaalat. Sel juhul ei saa klient valida vahepealset umbm\u00e4\u00e4rast vastust, vaid on sunnitud tegema otsuse.<\/div>\n<h2>Millal on k\u00fcsimiseks parim aeg?<\/h2>\n<div>Ettev\u00f5tted ja teenused erinevad, aga sarnaseid olukordi on palju: <\/p>\n<p>\u2013 Tellimusele eelnev k\u00fcsitlus <br \/>\u2013 K\u00e4ttetoimetamise tagasiside <br \/>\u2013 Klienditoe hindamine <br \/>\u2013 Toote taskukohasuse hindamine <br \/>\u2013 Soovituste k\u00fcsimine\u00a0<\/div>\n<h2>K\u00fcsi soovitusi<\/h2>\n<div>Enamus k\u00fcsimust\u00fc\u00fcpe on \u00fcsna tavap\u00e4rased, kuid oleme m\u00e4rganud, et soovitamist puudutavad k\u00fcsimused on m\u00f5nede ettev\u00f5tete jaoks uudsed. Soovitamist puudutav k\u00fcsimus on n\u00e4iteks j\u00e4rgnev: <\/p>\n<p>Kas sa soovitaksid Examinare k\u00fcsitlustarkvara m\u00f5nele \u00e4rituttavale? <br \/>\u2013 Jah, kindlasti! <br \/>\u2013 V\u00f5ibolla. Kui ma kuulen, et keegi otsib sellist teenust. <br \/>\u2013 Ei. <\/p>\n<p>Selle k\u00fcsimuse vastusel on kolm taset, kuid neist kaks on sihip\u00e4raselt positiivsed. Eesm\u00e4rgiks on v\u00e4lja uurida, kui paljud kliendid on uhked, et nad sinu teenust kasutavad.<\/p><\/div>\n<h2>Iga ettev\u00f5te on erinev<\/h2>\n<div>Kuna igal ettev\u00f5ttel on kliendik\u00fcsitluste osas erinevad vajadused, soovitame kasutada meie k\u00fcsitluskonsultantide abi. Me aitame sul kujundada efektiivse k\u00fcsitluse ning luua kliendik\u00fcsitlusi otse Examinare kontol. V\u00f5ta meiega oma j\u00e4rgmise kliendik\u00fcsitluse osas \u00fchendust ja me aitame sind k\u00fcsimustega.<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Meie kliendid paluvad tihti meie abi, et selgitada v\u00e4lja, mida k\u00fcsitlustes k\u00fcsida. K\u00f5ige t\u00e4htsam on k\u00fcsimustike koostamisel silmas pidada, et k\u00fcsitluse\u2026<\/p>\n","protected":false},"author":0,"featured_media":12567,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-18631","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-okategoriserade"],"acf":[],"jetpack_sharing_enabled":true,"jetpack_featured_media_url":"https:\/\/examinare.ecommerce.theonlykroon.com\/wp-content\/uploads\/sites\/5\/2026\/10\/news-1001564.webp","_links":{"self":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/et\/wp-json\/wp\/v2\/posts\/18631","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/et\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/et\/wp-json\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/et\/wp-json\/wp\/v2\/comments?post=18631"}],"version-history":[{"count":2,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/et\/wp-json\/wp\/v2\/posts\/18631\/revisions"}],"predecessor-version":[{"id":26701,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/et\/wp-json\/wp\/v2\/posts\/18631\/revisions\/26701"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/et\/wp-json\/wp\/v2\/media\/12567"}],"wp:attachment":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/et\/wp-json\/wp\/v2\/media?parent=18631"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/et\/wp-json\/wp\/v2\/categories?post=18631"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/et\/wp-json\/wp\/v2\/tags?post=18631"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}