{"id":14936,"date":"2015-10-01T18:57:00","date_gmt":"2015-10-01T16:57:00","guid":{"rendered":"https:\/\/examinare.ecommerce.theonlykroon.com\/?p=14936"},"modified":"2015-10-01T18:57:00","modified_gmt":"2015-10-01T16:57:00","slug":"klientide-rahuloluksitlused-on-populaarsemad-kui-need-saadetakse-otse-hotellist","status":"publish","type":"post","link":"https:\/\/examinare.ecommerce.theonlykroon.com\/et\/news\/2015\/10\/01\/klientide-rahuloluksitlused-on-populaarsemad-kui-need-saadetakse-otse-hotellist\/","title":{"rendered":"Klientide rahuloluk\u00fcsitlused on populaarsemad kui need saadetakse otse hotellist."},"content":{"rendered":"<p><strong>Kliendik\u00fcsitlused muutuvad \u00fcha populaarsemaks. Eriti need, mis saadetakse otse hotelli poolt. Broneerimislehek\u00fclgede poolt saadetud \u00fcldk\u00fcsitluste populaarsus on langenud. \u201c- Kliendid tahavad aidata hotellidel areneda selleks, et nad saaksid hotelle soovitada.\u201d<\/strong><\/p>\n<p><span>Kui kliendid on k\u00fclastanud hotelli, mis ei vasta teenuse tasemele, siis tihtipeale ei anna hotellik\u00fclastajad sellest personalile teada. Tavaliselt teavitatakse vaid puhtusega seotud probleemidest, kuna need m\u00f5jutavad k\u00fclastust otseselt.<\/span><\/p>\n<p><span>Kui klient on \u00f6\u00f6binud hotellis, millel on probleeme mis takistavad klienti taask\u00fclastamast, siis on kliendi tavap\u00e4raseks reaktsiooniks soovitada k\u00f5igil hotellist eemale hoida. Siiski, kui need kliendid saavad rahuloluk\u00fcsitluse, mis on h\u00e4sti koostatud ning mille t\u00e4itmine ei v\u00f5ta liiga kaua aega, siis t\u00e4idavad nad selle tavaliselt \u00e4ra. <\/span><\/p>\n<p><span>Broneerimislehek\u00fclgede poolt saadetud k\u00fcsitlustel ei ole nii t\u00f5husat efektiivsust ning kliendid ei tunne vajadust neid k\u00fcsitlusi t\u00e4ita. Kui sama k\u00fcsitlus saadetakse hotelli poolt otse, siis on t\u00f5en\u00e4osus vastuseid saada tunduvalt k\u00f5rgem ning koguni 50% k\u00fclastajatest t\u00e4idavad k\u00fcsitluse kohe p\u00e4rast seda, kui on saanud rahuloluk\u00fcsitluse e-maili kutse. <\/span><\/p>\n<p><strong>Suur osa retseptsioonile tehtavatest kaebustest sisaldab v\u00e4\u00e4rtuslikku informatsiooni, aga ei j\u00f5ua paraku hotelli juhtkonnani, v\u00e4lja arvatud juhul kui hotell saadab v\u00e4lja hotellik\u00fclastajate rahuloluk\u00fcsitluse.<\/strong><\/p>\n<p><span>Hotelli enda poolt saadetud k\u00fcsitluste puhul on <\/span><strong>\u00f5ige lahenduse kasutamisel v\u00f5imalus saada tagasisidet tavaliselt 50% k\u00fclastajatelt<\/strong><span>. Examinare AB varustab hotelle kliendi rahuloluk\u00fcsitluse lahendusega (<em>Hotel Customer Satisfaction Survey Solutions<\/em>) mille puhul saab k\u00fcsitluse iga klient. <\/span><\/p>\n<p><span>Hotellik\u00fclastajate rahuloluk\u00fcsitlus kalkuleerib automaatselt Kliendi Rahulolu Indeksi (KRI)\u00a0 k\u00f5ikidele hotelli osadele. Meie Hotel Dasboard lahenduse suur edu seisneb selles, et iga k\u00fclastaja saab j\u00e4relk\u00fcsitluse ning iga broneering salvestatakse tausta-andmetesse.<\/span><\/p>\n<p><span>Loe hotellik\u00fclastaja rahulolu m\u00f5\u00f5tmise lahenduse kohta (<em>Hotel Customer Satisfaction Dashboard Solution<\/em>) siit: <\/span><\/p>\n<p><a href=\"https:\/\/www.examinare.com\/et\/industry\/hotel\/\">https:\/\/www.examinare.com\/et\/industry\/hotel\/<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Kliendik\u00fcsitlused muutuvad \u00fcha populaarsemaks. Eriti need, mis saadetakse otse hotelli poolt. Broneerimislehek\u00fclgede poolt saadetud \u00fcldk\u00fcsitluste populaarsus\u2026<\/p>\n","protected":false},"author":0,"featured_media":8121,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-14936","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-okategoriserade"],"acf":[],"jetpack_sharing_enabled":true,"jetpack_featured_media_url":"https:\/\/examinare.ecommerce.theonlykroon.com\/wp-content\/uploads\/sites\/5\/2026\/10\/news-66.webp","_links":{"self":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/et\/wp-json\/wp\/v2\/posts\/14936","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/et\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/et\/wp-json\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/et\/wp-json\/wp\/v2\/comments?post=14936"}],"version-history":[{"count":1,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/et\/wp-json\/wp\/v2\/posts\/14936\/revisions"}],"predecessor-version":[{"id":14937,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/et\/wp-json\/wp\/v2\/posts\/14936\/revisions\/14937"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/et\/wp-json\/wp\/v2\/media\/8121"}],"wp:attachment":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/et\/wp-json\/wp\/v2\/media?parent=14936"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/et\/wp-json\/wp\/v2\/categories?post=14936"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/et\/wp-json\/wp\/v2\/tags?post=14936"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}