{"id":24270,"date":"2019-10-09T13:19:00","date_gmt":"2019-10-09T11:19:00","guid":{"rendered":"https:\/\/examinare.ecommerce.theonlykroon.com\/?p=24270"},"modified":"2019-10-09T13:19:00","modified_gmt":"2019-10-09T11:19:00","slug":"follow-up-service-matters-with-an-sms-questionnaire-with-our-survey-tool","status":"publish","type":"post","link":"https:\/\/examinare.ecommerce.theonlykroon.com\/cs\/news\/2019\/10\/09\/follow-up-service-matters-with-an-sms-questionnaire-with-our-survey-tool\/","title":{"rendered":"Sledujte servisn\u00ed z\u00e1le\u017eitosti pomoc\u00ed SMS dotazn\u00edk\u016f prost\u0159ednictv\u00edm na\u0161eho n\u00e1stroje pro pr\u016fzkum."},"content":{"rendered":"

V\u0161echny servisn\u00ed probl\u00e9my, kter\u00e9 se vyskytuj\u00ed ka\u017ed\u00fd den, lze v\u017edy sledovat za n\u00edzk\u00e9 n\u00e1klady pomoc\u00ed n\u00e1stroje Pocket Response. Pou\u017eit\u00ed n\u00e1stroje, kter\u00fd automaticky ode\u0161le SMS a n\u00e1sledn\u011b odpov\u011b\u010f SMS dotazn\u00edku, je n\u011bco, co ne ka\u017ed\u00fd m\u016f\u017ee. Pocket Response vlastn\u00ed n\u00e1stroj pro pr\u016fzkum usnad\u0148uje odes\u00edl\u00e1n\u00ed pr\u016fzkum\u016f prost\u0159ednictv\u00edm e-mailu nebo telefonu.<\/p>\n

Jak funguje SMS dotazn\u00edk od Pocket Response p\u0159i sledov\u00e1n\u00ed servisn\u00edch z\u00e1le\u017eitost\u00ed?<\/h2>\n

N\u00e1\u0161 syst\u00e9m odes\u00edl\u00e1 SMS na vlastn\u00ed SMS \u010d\u00edslo a kdy\u017e z\u00e1kazn\u00edk ode\u0161le odpov\u011b\u010f, jeho SMS je ozna\u010dena jako hlas. V z\u00e1vislosti na odpov\u011bdi bude v reakci na dotazn\u00edk odesl\u00e1n SMS dotazn\u00edk. Kdy\u017e uvid\u00edte v\u0161echny odpov\u011bdi a tak\u00e9 to, kte\u0159\u00ed technici byli zapojeni do servisu, je pro v\u00e1s snaz\u0161\u00ed analyzovat, zda ur\u010dit\u00ed servisn\u00ed technici pot\u0159ebuj\u00ed v\u00edce \u0161kolen\u00ed v n\u011bkter\u00e9 oblasti.<\/p>\n

V\u0161e za\u010d\u00edn\u00e1 SMS a kon\u010d\u00ed SMS dotazn\u00edkem.<\/h2>\n

V\u0161echno to za\u010d\u00edn\u00e1 jednoduchou textovou zpr\u00e1vou, kter\u00e1 \u0159\u00edk\u00e1 nap\u0159\u00edklad: \u201eD\u011bkuji v\u00e1m za va\u0161i n\u00e1v\u0161t\u011bvu dnes. Po\u0161lete n\u00e1m pros\u00edm sv\u016fj n\u00e1zor na na\u0161i slu\u017ebu. 1 = \u0160patn\u00e9, 5 = Dobr\u00e9 \u201d. V\u0161ichni z\u00e1kazn\u00edci, kte\u0159\u00ed z\u00edskaj\u00ed sk\u00f3re 1, 2 nebo 3, obdr\u017e\u00ed SMS dotazn\u00edk, ve kter\u00e9m bude servisn\u00ed p\u0159\u00edpad a p\u0159\u00edslu\u0161n\u00fd technik zv\u00fdrazn\u011bn a vy tak m\u016f\u017eete snadno analyzovat sv\u016fj SMS dotazn\u00edk v detailech i celkov\u011b.<\/p>\n

Jak m\u016f\u017eeme za\u010d\u00edt s Pocket Response a na\u0161\u00edm SMS pr\u016fzkumem?<\/h2>\n

Chcete-li za\u010d\u00edt pou\u017e\u00edvat SMS pr\u016fzkumy a n\u00e1sledn\u00e9 slu\u017eby, vypl\u0148te pros\u00edm n\u00e1\u0161 formul\u00e1\u0159 \u017e\u00e1dosti o cenovou nab\u00eddku. Po obdr\u017een\u00ed Va\u0161\u00ed \u017e\u00e1dosti V\u00e1m domluv\u00edme telefonick\u00e9 setk\u00e1n\u00ed, kde si projdeme Va\u0161e c\u00edle s SMS dotazn\u00edkem. Pot\u00e9 pro v\u00e1s v\u0161e nastav\u00edme, abyste mohli rychle za\u010d\u00edt pracovat s va\u0161\u00edm SMS dotazn\u00edkem.<\/p>\n

V\u00edtejte na kontaktov\u00e1n\u00ed n\u00e1s ohledn\u011b SMS pr\u016fzkum\u016f a n\u00e1sledn\u00fdch servisn\u00edch z\u00e1le\u017eitost\u00ed ji\u017e dnes.<\/span><\/p>\n

<\/div>\n","protected":false},"excerpt":{"rendered":"

V\u0161echny servisn\u00ed probl\u00e9my, kter\u00e9 se vyskytuj\u00ed ka\u017ed\u00fd den, lze v\u017edy sledovat za n\u00edzk\u00e9 n\u00e1klady pomoc\u00ed n\u00e1stroje Pocket Response. Pou\u017eit\u00ed n\u00e1stroje, kter\u00fd\u2026<\/p>\n","protected":false},"author":0,"featured_media":11436,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-24270","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-okategoriserade"],"acf":[],"jetpack_sharing_enabled":true,"jetpack_featured_media_url":"https:\/\/examinare.ecommerce.theonlykroon.com\/wp-content\/uploads\/sites\/5\/2026\/10\/news-1314.webp","_links":{"self":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/cs\/wp-json\/wp\/v2\/posts\/24270","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/cs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/cs\/wp-json\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/cs\/wp-json\/wp\/v2\/comments?post=24270"}],"version-history":[{"count":1,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/cs\/wp-json\/wp\/v2\/posts\/24270\/revisions"}],"predecessor-version":[{"id":24271,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/cs\/wp-json\/wp\/v2\/posts\/24270\/revisions\/24271"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/cs\/wp-json\/wp\/v2\/media\/11436"}],"wp:attachment":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/cs\/wp-json\/wp\/v2\/media?parent=24270"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/cs\/wp-json\/wp\/v2\/categories?post=24270"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/cs\/wp-json\/wp\/v2\/tags?post=24270"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}