{"id":24252,"date":"2019-08-14T09:00:00","date_gmt":"2019-08-14T07:00:00","guid":{"rendered":"https:\/\/examinare.ecommerce.theonlykroon.com\/?p=24252"},"modified":"2019-08-14T09:00:00","modified_gmt":"2019-08-14T07:00:00","slug":"how-to-improve-patient-satisfaction-and-maintain-service-excellence-in-medical-centers","status":"publish","type":"post","link":"https:\/\/examinare.ecommerce.theonlykroon.com\/cs\/news\/2019\/08\/14\/how-to-improve-patient-satisfaction-and-maintain-service-excellence-in-medical-centers\/","title":{"rendered":"Jak zlep\u0161it spokojenost pacient\u016f a udr\u017eet vynikaj\u00edc\u00ed slu\u017eby ve zdravotnick\u00fdch centrech."},"content":{"rendered":"

Neexistuje \u017e\u00e1dn\u00fd trh jak\u00e9hokoli druhu, kter\u00fd by z\u016fstal konstantn\u00ed po l\u00e9ta a dokonce m\u011bs\u00edce. Stejn\u00e9 tvrzen\u00ed plat\u00ed i pro l\u00e9ka\u0159skou oblast. Dne\u0161n\u00ed pacienti maj\u00ed pro svou p\u00e9\u010di spoustu mo\u017enost\u00ed. Otev\u00edraj\u00ed se nov\u00e9 kliniky a l\u00e9ka\u0159sk\u00e1 centra, konkurence roste a aby poskytovatel zdravotn\u00ed p\u00e9\u010de z\u016fstal nebo se stal prvn\u00ed volbou pro lidi, mus\u00ed zajistit, \u017ee p\u0159ijme spr\u00e1vn\u00fd p\u0159\u00edstup k vynikaj\u00edc\u00edm slu\u017eb\u00e1m. Ale jak\u00e9 prvky jsou v n\u011bm pro va\u0161e pacienty nejd\u016fle\u017eit\u011bj\u0161\u00ed?<\/p>\n

Co d\u011bl\u00e1 lidi vybrat jedno zdravotnick\u00e9 centrum m\u00edsto jin\u00e9ho?<\/h2>\n

No, vlastn\u011b za n\u011b nem\u016f\u017eeme odpov\u00eddat. Jak r\u00e1di \u0159\u00edk\u00e1me, prvn\u00edm krokem ke zlep\u0161en\u00ed je m\u011b\u0159en\u00ed. Kdo jin\u00fd, ne\u017e l\u00e9ka\u0159i by tomu rozum\u011bli? V l\u00e9ka\u0159sk\u00e9 oblasti je prvn\u00ed f\u00e1z\u00ed testov\u00e1n\u00ed a pot\u00e9 podle z\u00edskan\u00fdch v\u00fdsledk\u016f n\u00e1sleduje spr\u00e1vn\u00e1 l\u00e9\u010dba. Stejn\u00fd p\u0159\u00edstup plat\u00ed i pro spokojenost pacient\u016f. Nejprve se pt\u00e1te na ot\u00e1zky, pak analyzujete p\u0159ijat\u00e9 odpov\u011bdi a nakonec vyzvednete spr\u00e1vn\u00fd l\u00e9k. \u017d\u00e1dn\u00fd z krok\u016f by nem\u011bl b\u00fdt vynech\u00e1n nebo podce\u0148ov\u00e1n.<\/p>\n

Jak zjistit aspekty, kter\u00e9 nejv\u00edce ovliv\u0148uj\u00ed spokojenost pacient\u016f?<\/h2>\n

Zde je mal\u00fd \u017eivotn\u00ed p\u0159\u00edklad z praxe jednoho z na\u0161ich klient\u016f. Klinika m\u011bla ur\u010dit\u00e9 probl\u00e9my v odd\u011blen\u00ed otolaryngologie. Dok\u00e1zalo to n\u00edzk\u00e9 sk\u00f3re spokojenosti pacient\u016f. Kdy\u017e se mana\u017eer zeptal vedouc\u00edch pracovn\u00edk\u016f, co pova\u017euj\u00ed za hlavn\u00ed d\u016fvod nespokojenosti mezi lidmi, odpov\u011b\u010f zn\u011bla: \u201eJe to jist\u011b dlouh\u00e1 \u010dekac\u00ed doba\u201c. Zpo\u010d\u00e1tku to vypadalo docela logicky, ale ne\u017e se rozhodl pro n\u011bjak\u00e9 z\u00e1sadn\u00ed zm\u011bny v pracovn\u00edm procesu, po\u017e\u00e1dal mana\u017eera o pomoc firmu pro v\u00fdzkum trhu Examinare, aby provedla hloubkov\u00fd pr\u016fzkum, kter\u00fd by potvrdil nebo vyvr\u00e1til dohady a vytvo\u0159il optim\u00e1ln\u00ed metodu minimalizace probl\u00e9mu.<\/p>\n

Dal\u0161\u00ed vy\u0161et\u0159ov\u00e1n\u00ed p\u0159ekvapilo v\u0161echny. Podle pacient\u016f kliniky pro n\u011b dlouh\u00e1 \u010dekac\u00ed doba nebyla \u017e\u00e1dn\u00fdm probl\u00e9mem. Co pova\u017eovali za d\u016fle\u017eit\u00e9 nebo chyb\u011bj\u00edc\u00ed, byla p\u00e9\u010de, spr\u00e1vn\u00e9 naslouch\u00e1n\u00ed, dostate\u010dn\u00e9 vysv\u011btlen\u00ed a komunikace. Takto ne\u010dekan\u00fd v\u00fdsledek tedy oto\u010dil pacientocentrickou pr\u00e1ci opa\u010dn\u00fdm sm\u011brem, t\u00edm, kter\u00fd p\u0159ed v\u00fdzkumem nikdo ani nep\u0159edpokl\u00e1dal. Pozitivn\u00ed efekt netrval dlouho.<\/p>\n

Jak\u00e1 je nejlep\u0161\u00ed strategie pro poskytov\u00e1n\u00ed \u0161pi\u010dkov\u00fdch slu\u017eeb v l\u00e9ka\u0159sk\u00e9m centru?<\/h2>\n

Neexistuje jin\u00fd zp\u016fsob, jak zlep\u0161it zku\u0161enosti pacient\u016f ve va\u0161em zdravotnick\u00e9m centru, ne\u017e d\u00e1t pacienty na vrchol seznamu. I kdy\u017e management m\u016f\u017ee pova\u017eovat n\u011bkter\u00e9 aspekty za hodnotn\u00e9 a prioritn\u00ed, jsou to pacienti, kte\u0159\u00ed hodnot\u00ed slu\u017eby na z\u00e1klad\u011b vlastn\u00edch m\u011b\u0159\u00edtek kvality. Jak uk\u00e1zal v\u00fd\u0161e uveden\u00fd p\u0159\u00edklad, krit\u00e9ria kvality person\u00e1lu zdravotnick\u00e9ho centra a jeho z\u00e1kazn\u00edk\u016f se mohou drasticky li\u0161it.<\/p>\n

Optim\u00e1ln\u00ed zp\u016fsob sledov\u00e1n\u00ed spokojenosti pacient\u016f s minim\u00e1ln\u00edm zapojen\u00edm person\u00e1lu.<\/h2>\n

\u0158ekn\u011bme, \u017ee chcete pr\u016fb\u011b\u017en\u011b kontrolovat vn\u00edm\u00e1n\u00ed \u00farovn\u011b slu\u017eeb a zajistit, aby byli pacienti spokojeni, ale va\u0161e zdravotnick\u00e9 centrum nen\u00ed p\u0159ipraveno utratit impozantn\u00ed mno\u017estv\u00ed pen\u011bz za \u0161et\u0159en\u00ed v\u00fdzkumn\u00fdch spole\u010dnost\u00ed. V tomto p\u0159\u00edpad\u011b by Clinic Evaluator bylo nejv\u00edce n\u00e1kladov\u011b efektivn\u00ed a bezprobl\u00e9mov\u00e9 \u0159e\u0161en\u00ed, kter\u00e9 shroma\u017e\u010fuje, analyzuje a dod\u00e1v\u00e1 cenn\u00e1 data, kdykoli je pot\u0159ebujete.<\/p>\n

Je zalo\u017een na N\u00e1stroj pro pr\u016fzkumy Examinare, ale je postaven podle pot\u0159eb l\u00e9ka\u0159sk\u00e9 oblasti. Zas\u00edl\u00e1n\u00ed dotazn\u00edk\u016f m\u016f\u017ee b\u00fdt spojeno s n\u00e1v\u0161t\u011bvou pacienta nebo jinou ud\u00e1lost\u00ed a m\u016f\u017ee b\u00fdt odesl\u00e1no automaticky, poloautomaticky nebo manu\u00e1ln\u011b podle va\u0161ich c\u00edl\u016f. M\u016f\u017eete prov\u00e1d\u011bt ka\u017edoro\u010dn\u00ed, m\u011bs\u00ed\u010dn\u00ed kontroly spokojenosti pacient\u016f nebo dokonce zorganizovat spokojenost v m\u00edst\u011b uvnit\u0159 va\u0161eho zdravotnick\u00e9ho st\u0159ediska, kde m\u016f\u017ee ka\u017ed\u00fd sd\u00edlet n\u00e1zor na z\u00e1klad\u011b aktu\u00e1ln\u00ed n\u00e1v\u0161t\u011bvy. Na\u0161i odborn\u00edci na pr\u016fzkumy v\u00e1m pomohou p\u0159ipravit efektivn\u00ed dotazn\u00edk nebo ho dokonce vytvo\u0159\u00ed za v\u00e1s, abyste mohli za\u010d\u00edt pracovat s na\u0161\u00edm syst\u00e9mem bez jak\u00fdchkoli pot\u00ed\u017e\u00ed.<\/p>\n

Jakmile budete p\u0159ipraveni sledovat a zlep\u0161ovat spokojenost pacient\u016f ve va\u0161em zdravotnick\u00e9m centru, vypl\u0148te \u017e\u00e1dost o cenovou nab\u00eddku. \u010clen na\u0161eho t\u00fdmu v\u00e1s bude kontaktovat s informacemi o mo\u017enostech, cen\u00e1ch a dal\u0161\u00edm postupu.<\/p>\n

<\/div>\n","protected":false},"excerpt":{"rendered":"

Neexistuje \u017e\u00e1dn\u00fd trh jak\u00e9hokoli druhu, kter\u00fd by z\u016fstal konstantn\u00ed po l\u00e9ta a dokonce m\u011bs\u00edce. Stejn\u00e9 tvrzen\u00ed plat\u00ed i pro l\u00e9ka\u0159skou oblast. Dne\u0161n\u00ed pacienti maj\u00ed\u2026<\/p>\n","protected":false},"author":0,"featured_media":11163,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-24252","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-okategoriserade"],"acf":[],"jetpack_sharing_enabled":true,"jetpack_featured_media_url":"https:\/\/examinare.ecommerce.theonlykroon.com\/wp-content\/uploads\/sites\/5\/2026\/10\/news-1299.webp","_links":{"self":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/cs\/wp-json\/wp\/v2\/posts\/24252","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/cs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/cs\/wp-json\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/cs\/wp-json\/wp\/v2\/comments?post=24252"}],"version-history":[{"count":1,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/cs\/wp-json\/wp\/v2\/posts\/24252\/revisions"}],"predecessor-version":[{"id":24253,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/cs\/wp-json\/wp\/v2\/posts\/24252\/revisions\/24253"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/cs\/wp-json\/wp\/v2\/media\/11163"}],"wp:attachment":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/cs\/wp-json\/wp\/v2\/media?parent=24252"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/cs\/wp-json\/wp\/v2\/categories?post=24252"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/cs\/wp-json\/wp\/v2\/tags?post=24252"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}