{"id":24194,"date":"2017-03-12T09:51:00","date_gmt":"2017-03-12T08:51:00","guid":{"rendered":"https:\/\/examinare.ecommerce.theonlykroon.com\/?p=24194"},"modified":"2017-03-12T09:51:00","modified_gmt":"2017-03-12T08:51:00","slug":"update-to-examinare-zendesk-integration-supports-now-all-languages-available-inside-zendesk","status":"publish","type":"post","link":"https:\/\/examinare.ecommerce.theonlykroon.com\/cs\/news\/2017\/03\/12\/update-to-examinare-zendesk-integration-supports-now-all-languages-available-inside-zendesk\/","title":{"rendered":"Aktualizace na Examinare Zendesk integraci, nyn\u00ed podporuje v\u0161echny jazyky dostupn\u00e9 uvnit\u0159 Zendesk."},"content":{"rendered":"<p>Zendesk integrace je jednou z nej\u017e\u00e1dan\u011bj\u0161\u00edch funkc\u00ed v N\u00e1stroj pro pr\u016fzkumy Examinare. Spousta firem, kter\u00e9 dnes tento ticketov\u00fd syst\u00e9m z\u00e1kaznick\u00e9 podpory vyu\u017e\u00edvaj\u00ed, pot\u0159ebuje hodnotit kvalitu podpory, \u0159e\u0161en\u00ed probl\u00e9m\u016f, pr\u00e1ci servisn\u00edch agent\u016f a podobn\u011b. Examinare ji\u017e n\u011bkolik let poskytuje integraci automatick\u00fdch pr\u016fzkum\u016f do Zendesk. N\u00e1\u0161 nov\u00fd update roz\u0161i\u0159uje funk\u010dnost pr\u016fzkumu tak, aby poskytoval \u0161irok\u00e9 mo\u017enosti hodnocen\u00ed spokojenosti pro spole\u010dnosti, kter\u00e9 pracuj\u00ed s klienty z r\u016fzn\u00fdch zem\u00ed a hovo\u0159\u00ed r\u016fzn\u00fdmi jazyky.<\/p>\n<h2>Jak funguje nov\u00e1 aktualizace Zendesk Integrace?<\/h2>\n<p>Aktualizovali jsme na\u0161i Zendesk integra\u010dn\u00ed funkcionalitu a nyn\u00ed je schopna podporovat v\u0161echny jazyky dostupn\u00e9 uvnit\u0159 Examinare. S t\u00edmto upgradem Examinare detekuje jazyk ticketu a kdy\u017e je vy\u0159e\u0161en, napl\u00e1nuje automatick\u00e9 zasl\u00e1n\u00ed pozv\u00e1nky k pr\u016fzkumu v p\u0159\u00edslu\u0161n\u00e9m jazyce. Pozv\u00e1nka k pr\u016fzkumu je n\u00e1sledn\u011b propojena s p\u0159elo\u017eenou verz\u00ed va\u0161eho pr\u016fzkumu. Po nastaven\u00ed Examinare Zendesk Integrace tak v\u0161ichni va\u0161i z\u00e1kazn\u00edci (jejich\u017e ticket byl vy\u0159e\u0161en) budou automaticky dost\u00e1vat pr\u016fzkumy v jejich rodn\u00e9m jazyce dle nastaven\u00ed a vy budete moci kontrolovat jejich spokojenost a \u00farove\u0148 slu\u017eeb podle toho.<\/p>\n<p>V sou\u010dasn\u00e9 dob\u011b jsou jazyky podporovan\u00e9 Examinare Zendesk integrac\u00ed arab\u0161tina, brazilsk\u00e1 portugal\u0161tina, \u010de\u0161tina, d\u00e1n\u0161tina, holand\u0161tina, angli\u010dtina, fin\u0161tina, francouz\u0161tina, n\u011bm\u010dina, \u0159e\u010dtina, hebrej\u0161tina, hind\u0161tina, indon\u00e9\u0161tina, ital\u0161tina, japon\u0161tina, korej\u0161tina, norsk\u00e1, pol\u0161tina, ru\u0161tina, zjednodu\u0161en\u00e1 \u010d\u00edn\u0161tina, \u0161pan\u011bl\u0161tina, \u0161v\u00e9d\u0161tina, thaj\u0161tina a ture\u010dtina.<\/p>\n<h2>Jak lze automatick\u00e9 pr\u016fzkumy propojit s va\u0161\u00edm Zendesk syst\u00e9mem podpory?<\/h2>\n<p>Pro aktivaci zas\u00edl\u00e1n\u00ed dotazn\u00edk\u016f z\u00e1kazn\u00edk\u016fm v Zendesk je t\u0159eba prov\u00e9st n\u00e1sleduj\u00edc\u00ed akce.<\/p>\n<ul>\n<li>Vytvo\u0159te si pr\u016fzkum v N\u00e1stroj pro pr\u016fzkumy Examinare.<\/li>\n<li>Publikujte pr\u016fzkum jako soukrom\u00fd webov\u00fd pr\u016fzkum v Examinare.<\/li>\n<li>Vytvo\u0159te testovac\u00ed tikety uvnit\u0159 Zendesk a vy\u0159e\u0161te je tak, aby Examinare spustilo pozv\u00e1nku na pr\u016fzkum pozd\u011bji.<\/li>\n<li>Aktivujte Zendesk integraci uvnit\u0159 Examinare. P\u0159idejte sv\u00e9 API p\u0159ihla\u0161ovac\u00ed \u00fadaje, email, Zendesk dom\u00e9nu, pozv\u00e1nku, vyberte vhodn\u00fd pr\u016fzkum a nastavte po\u010det dn\u00ed pro odesl\u00e1n\u00ed pr\u016fzkumu po vy\u0159e\u0161en\u00ed tiketu.<\/li>\n<li>(Voliteln\u00e9) Pokud chcete v\u00fdsledky ulo\u017eit do Zendesk ticketu, pak objednejte integra\u010dn\u00ed projekt od Examinare Support.<\/li>\n<\/ul>\n<h2>Z\u00edskejte pomoc od Examinare s nastaven\u00edm va\u0161eho \u0159e\u0161en\u00ed a vytvo\u0159en\u00edm pr\u016fzkumu.<\/h2>\n<p>Na\u0161im z\u00e1kazn\u00edk\u016fm v\u017edy pom\u00e1h\u00e1me a podporujeme je ve v\u0161ech f\u00e1z\u00edch jejich pr\u00e1ce. <a href=\"https:\/\/examinare.ecommerce.theonlykroon.com\/cs\/contact\/\">Kontaktujte n\u00e1s e-mailem.<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Zendesk integrace je jednou z nej\u017e\u00e1dan\u011bj\u0161\u00edch funkc\u00ed v N\u00e1stroj pro pr\u016fzkumy Examinare. Spousta firem, kter\u00e9 dnes tento ticketov\u00fd syst\u00e9m z\u00e1kaznick\u00e9 podpory\u2026<\/p>\n","protected":false},"author":0,"featured_media":10149,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-24194","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-okategoriserade"],"acf":[],"jetpack_sharing_enabled":true,"jetpack_featured_media_url":"https:\/\/examinare.ecommerce.theonlykroon.com\/wp-content\/uploads\/sites\/5\/2026\/10\/news-1177.webp","_links":{"self":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/cs\/wp-json\/wp\/v2\/posts\/24194","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/cs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/cs\/wp-json\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/cs\/wp-json\/wp\/v2\/comments?post=24194"}],"version-history":[{"count":1,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/cs\/wp-json\/wp\/v2\/posts\/24194\/revisions"}],"predecessor-version":[{"id":24195,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/cs\/wp-json\/wp\/v2\/posts\/24194\/revisions\/24195"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/cs\/wp-json\/wp\/v2\/media\/10149"}],"wp:attachment":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/cs\/wp-json\/wp\/v2\/media?parent=24194"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/cs\/wp-json\/wp\/v2\/categories?post=24194"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/cs\/wp-json\/wp\/v2\/tags?post=24194"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}