{"id":24178,"date":"2019-02-01T09:14:00","date_gmt":"2019-02-01T08:14:00","guid":{"rendered":"https:\/\/examinare.ecommerce.theonlykroon.com\/?p=24178"},"modified":"2019-02-01T09:14:00","modified_gmt":"2019-02-01T08:14:00","slug":"how-to-handle-negative-feedback-in-your-clinic-5-ways-to-be-better","status":"publish","type":"post","link":"https:\/\/examinare.ecommerce.theonlykroon.com\/cs\/news\/2019\/02\/01\/how-to-handle-negative-feedback-in-your-clinic-5-ways-to-be-better\/","title":{"rendered":"Jak se vypo\u0159\u00e1dat s negativn\u00ed zp\u011btnou vazbou, 5 zp\u016fsoby, jak b\u00fdt lep\u0161\u00ed."},"content":{"rendered":"

V\u0161ichni je dost\u00e1v\u00e1me, recenze z\u00e1kazn\u00edk\u016f, kter\u00e9 se c\u00edt\u00ed trochu nespravedliv\u00e9. V\u011bt\u0161ina recenz\u00ed, kter\u00e9 jsou vn\u00edm\u00e1ny jako negativn\u00ed nebo naprosto hloup\u00e9, jsou pokladnic\u00ed zp\u011btn\u00e9 vazby. Pou\u017eit\u00ed moud\u0159e dostane va\u0161i kliniku b\u00fdt lep\u0161\u00ed, zde jsme napsali n\u011bkolik tip\u016f, kter\u00e9 nesed\u00ed ka\u017ed\u00e9mu, ale m\u016f\u017ee se v\u00e1m hodit.<\/p>\n

Pozv\u011bte k dialogu (bu\u010fte ten, kdo poslouch\u00e1, ne ten, kdo mluv\u00ed).<\/h2>\n

Kdy\u017e pozvete k dialogu pacienta, kter\u00fd m\u00e1 pocit, \u017ee nedostal to, za co zaplatil, nebo nem\u011bl diagn\u00f3zu, kterou o\u010dek\u00e1val, pak je v\u017edy \u201ene tak\u201c snadn\u00fd zp\u016fsob, jak ho dostat do lep\u0161\u00ed n\u00e1lady. Je to poslouchat, co c\u00edt\u00ed, a kl\u00e1st ot\u00e1zky, ne d\u00e1vat jim jejich odpov\u011bdi. Nechte prot\u011bj\u0161ek vypr\u00e1zdnit v\u0161echny sv\u00e9 baterie hn\u011bvu a budete v\u00edt\u011bzem. Ale ne\u017e za\u010dnete toto cvi\u010den\u00ed, zkuste tot\u00e9\u017e ud\u011blat se sv\u00fdm partnerem nebo d\u011btmi. P\u0159\u00ed\u0161t\u011b, kdy\u017e je vybr\u00e1n „boj“, odstra\u0148te jejich pochybnosti ot\u00e1zkami, kter\u00e9 je zpomal\u00ed, ale bu\u010fte opatrn\u00ed, abyste se zeptali na nespr\u00e1vn\u00e9 konfronta\u010dn\u00ed ot\u00e1zky. Pokuste se argument proj\u00edt v 50-100 slovech nebo m\u00e9n\u011b, pak jste p\u0159ipraveni zvl\u00e1dnout jakoukoliv zp\u011btnou vazbu.<\/p>\n

Po\u0161lete kv\u011btiny k narozenin\u00e1m.<\/h2>\n

Tato \u010d\u00e1st m\u016f\u017ee b\u00fdt citliv\u00e1, proto\u017ee existuje mnoho p\u0159edpis\u016f o tom, jak pacient a l\u00e9ka\u0159 mohou reagovat, ale pokud je pro va\u0161i kliniku velk\u00fd prostor, pak po\u0161lete pacientovi, kter\u00fd m\u011bl \u0161patnou zku\u0161enost, kv\u011btiny, pokud to nen\u00ed mo\u017en\u00e9, aby klinika zaplatila, pak zva\u017ete, \u017ee ji zaplat\u00edte z kapsy. Kv\u011btiny obvykle ukazuj\u00ed, \u017ee v\u00e1m na n\u011bkom z\u00e1le\u017e\u00ed a \u017ee byste cht\u011bli otev\u0159\u00edt komunika\u010dn\u00ed kan\u00e1l o tom, co se pokazilo.<\/p>\n

Pod\u00edvejte se, jestli se d\u011bje trend.<\/h2>\n

N\u011bkdy se denn\u00ed rutina m\u016f\u017ee st\u00e1t p\u0159\u00edli\u0161 rutinn\u00ed a zapomeneme, jak odhalit poruchu v na\u0161\u00ed denn\u00ed rutin\u011b. Proto\u017ee m\u016f\u017ee doj\u00edt k probl\u00e9mu s v\u00fdsledky, ujist\u011bte se, \u017ee kontrolujete sv\u00e9 sk\u00f3re ka\u017ed\u00fd 14 den nebo jednou za m\u011bs\u00edc. Pokud je trend, pak je tu n\u011bco, co je t\u0159eba pracovat na. Ujist\u011bte se, \u017ee nepracujete s p\u00e1skou na o\u010d\u00edch.<\/p>\n

P\u0159esta\u0148te se d\u00edvat na online recenze.<\/h2>\n

Pokud jste z\u00e1visl\u00ed na recenz\u00edch, pak nenajdete \u017e\u00e1dn\u00e9 odpov\u011bdi, pouze dal\u0161\u00ed ot\u00e1zky. Online recenze jsou zp\u016fsob, jak p\u0159im\u011bt z\u00e1kazn\u00edky, aby upozornili na podnik. Nen\u00ed to zp\u016fsob, jak se podnik zlep\u0161it, ztr\u00e1c\u00ed v\u011bt\u0161inu va\u0161eho \u010dasu, abyste v\u017edy pou\u017e\u00edvali online recenze, ze kter\u00fdch nem\u016f\u017eete z\u00edskat odpov\u011bdi.<\/p>\n

Pou\u017eijte Clinic Evaluator.<\/h2>\n

Jak jste mohli o\u010dek\u00e1vat, samoz\u0159ejm\u011b chceme propagovat na\u0161e slu\u017eby, ale tak\u00e9 je faktem, \u017ee na\u0161i z\u00e1kazn\u00edci c\u00edt\u00ed, \u017ee Clinic Evaluator je nejlep\u0161\u00ed n\u00e1stroj pro n\u011b, aby z\u016fstali na vrcholu v\u011bc\u00ed. Pou\u017eijte Clinic Evaluator, tam budete v\u011bd\u011bt, co se d\u011bje a m\u016f\u017eete si b\u00fdt jisti, \u017ee pacienti jsou skute\u010dn\u00ed pacienti a ne konkurenti, kte\u0159\u00ed plat\u00ed ostatn\u00ed, aby zanechali \u0161patn\u00e9 recenze. V\u017edy m\u00e1me \u010das na hlub\u0161\u00ed diskusi o tom, jak m\u016f\u017eeme zlep\u0161it va\u0161e podnik\u00e1n\u00ed, a v\u017edy se v\u0161emi z\u00e1kazn\u00edky uzav\u00edr\u00e1me NDA (Dohoda o ne\u0161\u00ed\u0159en\u00ed informac\u00ed).<\/p>\n","protected":false},"excerpt":{"rendered":"

V\u0161ichni je dost\u00e1v\u00e1me, recenze z\u00e1kazn\u00edk\u016f, kter\u00e9 se c\u00edt\u00ed trochu nespravedliv\u00e9. V\u011bt\u0161ina recenz\u00ed, kter\u00e9 jsou vn\u00edm\u00e1ny jako negativn\u00ed nebo naprosto hloup\u00e9, jsou\u2026<\/p>\n","protected":false},"author":0,"featured_media":9759,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[1],"tags":[],"class_list":["post-24178","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-okategoriserade"],"acf":[],"jetpack_sharing_enabled":true,"jetpack_featured_media_url":"https:\/\/examinare.ecommerce.theonlykroon.com\/wp-content\/uploads\/sites\/5\/2026\/10\/news-1126.webp","_links":{"self":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/cs\/wp-json\/wp\/v2\/posts\/24178","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/cs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/cs\/wp-json\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/cs\/wp-json\/wp\/v2\/comments?post=24178"}],"version-history":[{"count":1,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/cs\/wp-json\/wp\/v2\/posts\/24178\/revisions"}],"predecessor-version":[{"id":24179,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/cs\/wp-json\/wp\/v2\/posts\/24178\/revisions\/24179"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/cs\/wp-json\/wp\/v2\/media\/9759"}],"wp:attachment":[{"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/cs\/wp-json\/wp\/v2\/media?parent=24178"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/cs\/wp-json\/wp\/v2\/categories?post=24178"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/examinare.ecommerce.theonlykroon.com\/cs\/wp-json\/wp\/v2\/tags?post=24178"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}